• Journal of Environmental Health Sciences
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• v.43 no.5
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• pp.370-381
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• 2017

Objectives: The rate at which the nationwide highway is outsourcing the duties of toll gate cashiers to the public is increasing. The aim of this study is to conduct research on job stress for the rate at which the fares are collected by national highway toll gate cashiers. Methods: The population selected was a statistically significant group making up 10% of the total number of people surveyed in 2015, with a population of approximately 5,495 persons. The sample size is intended to cover the maximum sample size of 550 samples and the maximum number of samples that should be obtained. After allocating the number of samples by quota allocation, the qualitative function of Quality Function Deployment (QFD) was applied by random sampling. Results: Job stress ranked at $46.6{\pm}11.5$ points was found to be under the stress of 50% reported in other occupations. Job stress items showed higher for "job instability" compared to other types of tasks. Also, it appeared lower in "conflict in relationships." This is a result of the work characteristics of highway service operators. Conclusions: Time was found to have the highest influence on the workload (${\beta}=0.80$, p. 0.001), which calls for a reduction in time and workload. est influence on the workload (${\beta}=0.80$, p. 0.001), which requires a reduction in time and workload.