• 한국콘텐츠학회논문지
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• 제17권4호
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• pp.645-654
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• 2017

본 연구의 목적은 차, 커피, 와인, 맥주의 스마트폰 앱들의 종류와 기능을 비교하고 기술수용모델을 적용하여 차연관 앱의 실제 사용도를 높일 수 있는 기능을 제시하고자 하였다. 애플앱스토어에서 검색된 200개의 차, 커피, 와인, 맥주 앱들의 기능을 살펴본 결과 차, 커피, 와인, 맥주 앱들의 기능은 17개 종류로 파악되었다. 차와 커피 앱들의 기능은 유의한 차이가 없는 것으로 나타났는데 차와 와인, 차와 맥주 앱들의 기능은 유의한 차이가 있었다(p<0.01). 차연관 앱들은 오락성 위주의 앱들이 높은 비율을 차지하고 있으며 와인 앱들은 와인에 관한 정보 찾기, 와인의 특성을 기록하는 노트, 주변 상점/카페 찾기 등 유용성 위주의 앱들의 비율이 차, 커피, 맥주에 비하여 더 높은 것으로 나타났다. 차와 연관된 앱들의 실제 사용도를 높이기 위하여 커피, 와인, 맥주 앱들의 기능을 사례로 제시하였다. 국내 차연관 앱의 개발을 위하여 제시된 기능을 차연관 앱의 메뉴로 구성하여 제시하였다.

• 한국프랜차이즈경영연구
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• 제9권1호
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• pp.27-39
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• 2018

Purpose - Recently, the mobile application field has been receiving astronomical attention from the past few years due to the growing number of mobile app downloads and withal due to the revenues being engendered. Especially delivery apps by mobile service market is experiencing rapid growth and competition is intensifying. Therefore, delivery apps' choice attributes has become important as a strategy for survival of franchise firms. Based on previous studies, this research proposed the theoretical framework about the structural relationships among customer satisfaction, trust and revisit intention on delivery apps' choice attributes. Research design, data, and methodology - This study examines the structural relationship between choice attributes of using the delivery app, satisfaction, trust, and revisit intention. More specifically, this study has been examined from the perspective of Generation Y who is enjoying electronic commerce and shopping with mobile phone. In this model, choice attributes of delivery app consists of three sub-dimensions such as service quality, system quality, interaction quality. So as to test the purposes of this study, research model and hypotheses were developed. After excluding 24 invalid respondent questionnaires, 201 valid questionnaires were coded and analyzed using frequency, confirmatory factor analysis, correlations analysis, and structural equation modeling with SPSS 21 and SmartPLS 3.0. Result - The results of the study are as follows. First, service quality and interaction quality had positive effects on satisfaction, and interaction quality had positive effects on trust, but system quality did not have a significant effect on both satisfaction and trust. Second, satisfaction had positive effects on both trust and revisit intention. Third, trust had positive effects on revisit intention. Conclusions - The implications of this study are following as: From the theoretical perspective, this study confirms the effect of delivery apps' choice attributes on satisfaction, trust, and revisit intention. In addition, it is significant that we examined the influence of choice attributes of delivery apps on their attitudes and behaviors of Generation Y familiar with mobile environment. Through this study, we hypothesized that the attributes of service quality and interaction quality of delivery apps have a significant effect on customer satisfaction, and this can be expected to provide meaningful implications for the development of franchise restaurant industry. To encourage continuous repurchase through customer satisfaction, franchise companies need to establish various strategic alliances with delivery app companies and new growth engines by providing diverse and high-quality services to customers in the smart age.