• International Journal of Quality Innovation
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• v.2 no.1
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• pp.10-19
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• 2001

Following the trend of global telecommunication liberalization, the telecommunication industry in Taiwan will be a star industry and grow up quickly in the future. This study uses questionnaires to survey the implementation issues of total quality management in Taiwan's telecommunication industry. Most of the thirty-nine telecommunication companies surveyed herein are medium-sized with fairly weak quality performance. Advanced quality management training programs (such as experimental design) are seldom implemented and decision-makers do not pay much attention to training programs related to TQM.

• Journal of Digital Convergence
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• v.13 no.10
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• pp.459-470
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• 2015

The study was conducted to find out way that improves service quality for external customers by identifying the impact of Total Quality Management(TQM) on the internal customer satisfaction and then raising the personnel satisfaction measurement in medical institutions. To this end, we carried out a survey of 500 employees from five university hospitals in three metropolitan cities of Busan, Deagu and Ulsan and Gyeongsangnam-do province from February 2 to April 30, 2015, and utilized 476 cases for this study finally. First, in the result of analysis, the leadership of management hierarchy affects education and training and employee participation, but not human resource management nor quality of the work among quality management activities. Secondly, the culture of medical service organization has an effect on every variable of quality management activities. And finally, internal customer satisfaction is influenced by quality management activities, the leadership of management hierarchy and the culture of medical service organization.

• Asian Journal of Business Environment
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• v.7 no.1
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• pp.31-36
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• 2017

Purpose - The purpose of the study was to develop a reliable measurement tool for the evaluation of TQM application in Greek education settings and to examine the factors that determine quality of education. Research design, data, and methodology - A questionnaire commencing from the questions included in the Application Guide of Common Assessment Framework was used for research purposes. Each item was scored on a 5point Likert scale - to a sample of 112 educators (55 men, 57 women), all teachers working in public primary education schools. Factor analysis resulted in a questionnaire of 43 items consisting of five factors, teacher satisfaction, school management and operation, motivation, effectiveness of public school leadership and finance management. Results - Results revealed a positive correlation among all factors. Reliability results using Cronbach's α was high (a=.961) for all factors of the questionnaire ranging from α=.930 (for motivation) to α=.797 (for financial management). Additionally, ICC procedure revealed high values for the above mentioned factors. Conclusions - The study resulted in the construction of a reliable questionnaire focused exclusively on TQM that can be used in future studies using larger samples in different areas so as to draw useful conclusions regarding TQM application in Greek education settings and further identify the factors determining quality in education.

• Proceedings of the Korean Nuclear Society Conference
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• 1996.05d
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• pp.555-560
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• 1996

막대한 연구재원이 소요되는 원자력 개발분야에서 세계 초일류수준을 유지하고 있는 선진 원자력 연구개발사업기관들은 하나같이 종래에 도입한 "원자력 품질보증체제"를 확대시켜 "품질 무한경쟁시대"에 부응하는 "종합적 품질경영체제"를 도입하고 있다. 본 연구에서는 효율적인 연구소 경쟁력제고 방안도출을 위한 노력의 일환으로 현재 Total Quality Management(TQM) 체제를 도입하고 있는 해외의 ORNL(Oak Ridge National Laboratory), AECL(Atomic Energy of Canada Limited), ABB CE(Asea Brown Boveri Combustion Engineering), DNA(Defense Nuclear Agency)등을 방문한 결과를 토대로 연구소적 TQM체제 성공과 실패의 원인을 분석하여 도입당시의 추진조직, 추진전략, 추진효과에 대해 체계적으로 비교 분석하여 한국정서에 부합된 연구소적 성공 TQM체제 모델을 도출코져 시도하였다. 분석결과 이들 기관들은 TQM 추진을 위하여 먼저 단계별로 단기, 중기, 장기 계획을 수립하고, TQM 실무위원회를 구성하여, 최고경영자가 직접지휘하는 Top-down 방식의 TQM 추진으로 품질문제를 사전에 예방하고 있었다. TQM 도입 초기 실무부서로 부터의 적잖은 저항과 애로사항이 도출되어 많은 시행착오를 거쳤으며 지금은 TQM 정착단계에 있었다. 이러한 과정에서 원자력 선진기관들은 전사적인 TQM 교육을 통해 철저한 TQM 마인드를 고취시켰고 전 부서의 업무가 전사적 TQM 차원에서 수행되었다. 우리나라 원자력기관에서의 바람직한 TQM 도입 모델로서 첫째, 전직원 대상 TQM 교육실시를 통한 TQM 인식고취, 둘째, TQM 성공체제로서 "경영품질"에 초점을 맞춘 관리시스템 확보, 셋째, 동서문화 차이를 고려한 Bottom-up '||'&'||' Top-down 혼합방식을 제시하였다.ottom-up & Top-down 혼합방식을 제시하였다.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• autumn
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• pp.292-295
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• 2002

A purpose of subcontractor management succeed in construction project. Specially in the subcontractor management of quality management, it is necessary that subcontractors not only acquire ISO 9000 quality system certification but also continuously and without a break fulfill ISO 9000 quality system. As a result, we proposed that a general contractor play an important role in a manager of subcontractors to keep up the ISO 9000 duality system of subcontractors.

• Journal of Korean Society for Quality Management
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• v.28 no.3
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• pp.68-81
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• 2000

In this paper, we studied the four stages of quality related education and training and identified alignment factors that have influence on successful TQM education and training. Based on extensive literature reviews the four stages are extracted such as quality concepts training, quality tools training, special topics training, and leadership training. Also we determine the alignment factors. A framewok of research model including above factors is developed and tested statistically. The perceived data are collected from managers of quality departments of 140 Korean firms through survey. The results show that alignment factors which achieve success in Quality related education training are using relevant examples and implementing training at the top in quality concepts training, providing time and opportunity to master skills in quality tools training, organizing courses into a logical curriculum in special topics training, and providing ongoing feedback in leadership training. We also offered numerous suggestions that can help organizations develop effective training programs to meet their objectives.

• Journal of Korean Society for Quality Management
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• v.39 no.2
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• pp.337-348
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• 2011

To implement total quality management(TQM), firms and institutions have strategically used quality awards models. In this paper we analyzed the national quality awards of G-20 members such as United States, Europe, Japan, Canada, Australia and Korea. There are three main points to analysis; First, "which type of model is good for Korea?", even though Korea already has adopted MBNQA model. Second, "Are the core values really different from each models?". And third, "Is there any difference in the criteria structure and value points system?" This study aims to design a National Quality Award which is good for the Korean companies and organizations. After analyzing the current quality awards models, we propose some suggestion about core value setting Korean-specific criteria development and value points system change.

• Proceedings of the Korean Nutrition Society Conference
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• 1998.11a
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• pp.66-67
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• 1998

• Journal of Distribution Science
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• v.20 no.7
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• pp.97-105
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• 2022

Purpose: This study aims to analyze and prove the effect of logistic capability and Total Quality Management practices on Micro, Small and Medium Enterprises (SME) performance directly or mediated by non-financial performance. Research design, data and methodology: This study tested the hypothesis using Hierarchical multiple regression analysis, the method of data collection in this study was using questionnaire, the sampling technique was purposive sampling technique, with SME that has been established for more than 5 years and manufacturing. The data analyzed were 180 respondents using SPSS 25. Results: The findings showed that logistic capability has direct and indirect effects on SME financial performance and has a positive effect on SME financial performance mediated by non-financial performance. While the total quality management practices have a positive effect on SME financial performance mediated by non-financial performance. Thus, companies can achieve maximum financial performance if they invest in developing employee knowledge and concerning on non-financial actions, such as employee satisfaction, innovation and proactively seeking market opportunities. Conclusions: In conclusion, one of the main factors that companies need to consider to improve financial performance is non-financial performance in mediating the effect of logistic capability and TQM practices on the financial performance of SMEs.

• Journal of Korean Society for Quality Management
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• v.32 no.2
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• pp.168-190
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• 2004

In these days of world-wide business environment, the characteristics of quality management are variety, specialty, decentralization, totality, etc. Thus nowadays quality management is demanded to incorporate these new concepts. We propose a web-bused distributed expert system for this purpose. The system consists of four expert systems for design of experiment, acceptance inspection, statistical process control and reliability management corresponding to design quality, incoming-material quality, manufacturing quality and usability quality, respectively, throughout the total product life cycle. Each distributed expert system at the horizontal level in the hierarchy carries out its own quality jobs independently. At the lower level in the hierarchy there is an expert system for measurement analysis to provide reliable data, and at the upper level, an expert system for total quality management to coordinate, integrate and make final decisions. A prototype has been developed and its application is presented.