• Asia pacific journal of information systems
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• 제12권1호
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• pp.45-65
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• 2002

Factors influencing the success or failure of information systems(IS) have been discussed in many literature. However, limited theoretical development or empirical research have examined the effectiveness of hospital information systems(HIS). This study set out the research model of influencing factors and the performance of HIS through theoretical studies based on Management Information Systems, and then empirically tested hypotheses related to the model. The model was tested using LISREL analysis on the sample of 274 respondents who have worked with the HIS. The major results of this study are as follows: First, system characteristics and organizational characteristics have a statistically significant influence on user satisfaction. Second, the hypothesis 3, proposing that computer self-efficacy would relate positively to user satisfaction, was not supported by the results, though. According to these results, system quality, information quality, service quality and support of top management are very important variables for IS success. The study's findings also indicate DeLone and McLean's model is correct in proposing that the indirect relationship between influencing factors and organizational effectiveness, mediated by user satisfaction, is an important one.

• 한국정보시스템학회지:정보시스템연구
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• 제10권1호
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• pp.73-95
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• 2001

A significant body of information systems research is concerned with user participation as a means to improve user satisfaction within systems development. In spite of the many studies in this area, findings are not consistent or cumulative. One of the reasons for this is not to be considered the type of systems. Most research are focusing on traditional system development under the mainframe environment instead of under end-user based environment like web-based information system or ERP. End-user based environment requires user's strong initiatives in the system development life cycle. It means the user\`s simple participation is not enough and user-led-development is more appropriate for the system success. This paper can call this new concept is end-user joint work which means user has to participate in the system development as a co-developer. This paper investigates how the end-user joint work contributes end-user satisfaction and two variables in particular-job complexity and technical competence-moderate the outcomes of end-user joint work Analysis of 112 independent systems development projects indicated that end-user joint work has a direct relationship with end-user satisfaction. In addition, the two variables were found to moderate key roles on this relationship. That is, the strength of this relationship depended on the level of these factors.

• 한국산업정보학회논문지
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• 제13권5호
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• pp.197-213
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• 2008

본 논문은 대학정보시스템 품질특성이 학생들의 만족도에 미치는 영향에 관한 연구이다. 대학정보시스템의 품질 특성을 독립변수로, 정보시스템의 만족도를 매개변수로, 그리고 대학전반에 대한 만족도를 종속변수로 사용하여 그들 간의 상관관계를 분석하였다. 또한 사용자 특성(지역, 학년, 소속계열, 성별)이라는 조절변수를 사용하여 대학정보시스템 품질특성이 정보시스템의 만족도에 미치는 조절효과에 대한 연구를 하였다. 본 연구에서는 연구의 결과에 따라 급변하는 대학의 환경속에서 대학정보시스템의 운영 및 구축에 대한 시사점을 아울러 제시하고 있다.

• 디지털융복합연구
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• 제14권9호
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• pp.181-198
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• 2016

본 연구는 국내 외국인 카지노 이용자를 위한 카지노 정보시스템의 성과요인을 파악하고, 이들 요인들이 조직 신뢰와 직무만족을 통하여 경영성과에 영향을 미치는 인과관계를 실증적으로 검증하여, 카지노 정보시스템의 발전방안을 제시하고자 한다. 연구결과 첫째, 정보 품질은 보안 신뢰와 직무 만족에 유의 수준에서 채택되는 것으로 나타났다. 둘째, 시스템 품질은 보안신뢰와 직무 만족에 유의 수준에서 채택되는 것으로 나타났다. 셋째, 서비스 품질은 보안 신뢰와 직무 만족에 유의 수준에서 채택되는 것으로 나타났다. 넷째, 보안신뢰는 직무만족에 유의 수준에서 채택되는 것으로 나타났다. 다섯째, 보안 신뢰와 직무 만족은 경영성과에 유의 수준에서 채택되는 것으로 나타났다. 향후 연구 방향은 본 연구의 각 변수들을 확장하여 연구를 지속적으로 진행해야 하며, 카지노 정보시스템의 경영 성과를 다 방향으로 분석할 수 있는 방법과 탈세 방지를 위한 시스템을 분석하는 연구가 필요할 것이다.

• Asia pacific journal of information systems
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• 제32권2호
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• pp.307-326
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• 2022

Currently, Mobile-commerce is active around the world, and consumers' online activities have changed significantly from pc-base to mobile-base. Unlike IT advanced countries such as the United States, which experienced PC-based online commerce (hereafter, PC-commerce) before Mobile-commerce, developing countries such as Vietnam have a relatively short history of PC-commerce. Consumers' experience with PC-commerce may affect their acceptance and use of Mobile-commerce. In this study, we tried to see if different online commerce histories differently affect consumers' online purchasing behavior. We selected the United States and Vietnam, with longer PC-commerce experience and shorter one, respectively. Data were collected for the following four groups: 1) the U.S. PC-commerce (n=256), 2) the U.S. Mobile-commerce (n=283), 3) the Vietnamese PC-commerce (n=159), and 4) the Vietnamese Mobile-commerce (n=225). As results, it was first confirmed that different e-commerce histories in developed and developing countries make the online shopping process different. Second, navigability has a huge impact on consumers' decision support satisfaction in Vietnam where PC-commerce history is shorter. Third, we identified that pre-purchase phase is more related with decision support satisfaction and that purchase phase is more related with task support satisfaction.

• 한국정보시스템학회지:정보시스템연구
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• 제19권3호
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• pp.75-103
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• 2010

This study analyzes a model appling value in the mobile learning. We investigate the interaction, ease of use, hedonic value, and utilitarian value considering importance factors in the mobile learning, and the customer values are found to influence the customer satisfaction. We analysis a relationship between these factors and the customer satisfaction, and the relationship between the customer satisfaction and the loyalty. Finally, we research difference among gender of the satisfaction on the mobile learning. To fulfill this purpose, the research model was designed from literature review, and the structural equation modeling technique was used to evaluate hypotheses. The major results of this study are as follows. First, the ease of use, hedonic value, and utilitarian value positively influenced the satisfaction, and the satisfaction had positive influences on the customer loyalty. But the interaction didn't have positive influence on the satisfaction. Second, gender difference was found for some path coefficient. Male user's interaction and ease of use has effect on the satisfaction, and Female user's hedonic value and utilitarian value have influenced the satisfaction. When it consider the market share or the growth potential of the mobile learning industry, the results of this study will provide the useful information to manage mobile learning.

• 경영과정보연구
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• 제29권4호
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• pp.67-88
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• 2010

본 연구의 목적은 인터넷 오픈마켓에서 제공하는 각종 정보에 대한 만족도가 고객 신뢰 및 미래행동 의도에 미치는 영향관계를 살펴보는 것이다. 이러한 연구목적을 달성하기 위하여 관련 선행문헌에 관한 종합적 고찰결과를 토대로 오픈마켓의 중요한 정보 만족도 요인으로 판매자 정보 만족도, 상품 정보 만족도, 거래절차 정보 만족도 등의 세 가지 요인을 도출하였고, 이들 오픈마켓의 정보 만족도 요인들이 고객 신뢰를 거쳐 재구매의도 및 호의적 구전의도와 같은 미래행동 의도를 형성하게 되는 구조적 관계에 관한 연구모델과 가설을 수립하였다. 본 연구의 실증분석 결과를 요약해 보면 다음과 같다. 첫째, 오픈마켓에서 제공하는 판매자 정보, 상품 정보, 거래절차 정보 등 세 가지 정보 만족도 요인 모두가 고객 신뢰에 긍정적인 영향을 미치는 것으로 밝혀졌다. 둘째, 오픈마켓에 대한 고객 신뢰는 재구매의도에는 긍정적인 영향을 미치는 반면 호의적 구전의도에는 별다른 영향을 미치지 못하는 것으로 밝혀졌다. 가설검정 결과를 토대로 논의를 수행하였으며, 오픈마켓 운영자 및 입점 판매자의 고객 신뢰 확보 및 성과 향상 방안을 제안하였고, 관련 분야 연구자들의 추가적 연구 수행을 위한 유의미한 시사점을 제공하였다.

• International Journal of Knowledge Content Development & Technology
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• 제10권2호
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• pp.71-90
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• 2020

Recently, as the pandemic COVID-19 has been spread worldwide, international research cooperation has come to the fore to overcome the crisis and develop treatments. Currently, in Korea, with the support from the Ministry of Education and the Korea Research Foundation, the International Research Cooperation Information Center operates an online service system for international research cooperation as a venue for sharing results among international research cooperation researchers and invigorating such research. However, since Korea's performance in international research cooperation is still poor, actively pursuing measures to improve professionalism and diversity based on international cooperation is deemed necessary. Therefore, in this study, factors influencing the level of satisfaction with international research cooperation online service systems were identified, and measures to increase the satisfaction of international research cooperation online service were proposed based on the analysis results. Design of the system quality factors, accuracy and consistency of the information quality factors, and professionalism of the service quality factors were verified to have a significant effect on the satisfaction with international research cooperation online service systems. Accordingly, further strengthening the aspects of design, accuracy, consistency, and professionalism was proposed as a way to increase the satisfaction of international research cooperation online service systems.

• 한국정보시스템학회지:정보시스템연구
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• 제28권4호
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• pp.377-401
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• 2019

Purpose The purpose of this study is to investigate the effects of learning expectation and perceived knowledge sharing on user satisfaction and IS continuance in the Korean Army which is currently using the Regiments' Information System to help their Integrated Administration Management. Based on both the Information System(IS) Continuance Model and IS Success Model, this study also examine the role of system quality on user satisfaction. We develop a research model(structural equation model) and its hypotheses that learning expectation, perceived knowledge sharing, and system quality increase users' satisfaction, which leads to IS continuance. The effect of learning expectation on perceived knowledge sharing is also hypothesized. Design/methodology/approach Online Survey using e-mails was administered to test our research model and associated hypotheses. Among the 360 e-mail letters including our survey questionnaire, 285 responses were collected via e-mails. Meaningful 225 cases were analyzed for our study. SPSS Statistics 24.0 and SmartPLS 3.0 were used to analyze both measuremant test and hyotheses test by using the data set. Findings Survey results show that learning expectation(confirmation variable), learning expectation, perceived knowledge sharing(a perceived usefulness variable), and system quality(a system characteristic) each increases user satisfaction, which leads to IS continuance, under the control of the effect of habit to use information systems. Learning expectation also has a positive influence on perceived knowledge sharing. Theoretical and practical implications are presented.

• Asia pacific journal of information systems
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• 제33권4호
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• pp.1043-1057
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• 2023

The objective of this study is to explore the perceptions of justice regarding the implementation of flexible work arrangements, as well as to analyze the effects of such arrangements on job satisfaction and organizational effectiveness. The present study posits three key aspects, namely distributive justice, procedural justice, and interactional justice, which are hypothesized to influence individuals' impression of justice in relation to flexible work systems. To investigate the influence of job types on an R&D organization, specifically comparing R&D employees and office management employees, a dataset of 190 R&D employees and 50 office management employees was collected. The findings of the investigation provide empirical evidence that distributive justice has a significant impact on the level of job satisfaction among employees in both research and development (R&D) and office administration roles. Moreover, the influence of work satisfaction on organizational performance is noteworthy, particularly with regard to factors such as job dedication, organizational citizenship behavior, and knowledge sharing. The aforementioned findings offer significant insights for research and development (R&D) firms that have incorporated flexible work arrangements. These insights underscore the significance of emphasizing specific justice perceptions in order to augment job satisfaction and overall performance within the organization.