• Title/Summary/Keyword: Support System

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A Study on Performance Analysis of the Small and Medium Business Support Project - Focusing on Small and Medium Enterprises in Incheon - (중소기업지원 사업의 성과분석에 관한 연구 - 인천지역 중소기업을 중심으로 -)

  • Lee, Choon-seop;Nam, Ho-ki;Yoo, Woo-sik
    • Journal of the Korea Safety Management & Science
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    • v.19 no.1
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    • pp.123-129
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    • 2017
  • This study aims to analyze the performance of the beneficiaries of the SMEs(Small and Medium Enterprises) support project that has been handled online on the 'BizOK System', which is the integrated support system for SMEs in Incheon, by comparing before and after receiving support. Various performance indicators can be used, but this study used the rate of increase in sales, exports and employed manpower collected by the 'BizOK System'. Moreover, to analyze the trend of business performance by corporate feature, this study grouped the businesses into 7 categories including sales, business history, number of employees and capital. The results of this study are expected to be used in drawing implications for business support policies by utilizing them as basic data for enhancing efficiency of the support project and establishing corporate policies.

Development of an integrated decision support system for FMS production planning and scheduling problems (FMS의 생산계획 및 일정계획을 위한 의사결정을 위한 의사결정 지원시스템의 개발)

  • 장성용;장병만;박진우
    • Korean Management Science Review
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    • v.8 no.1
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    • pp.51-70
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    • 1991
  • This paper discusses planning and scheduling problems for efficient utilization of an FMS and presents an integrated decision support system for FMS production planning and scheduling problems. The decision support system, FMSDS(Flexible Manufacturing Systems Decision Support System), includes of data of handling module, part selection module, loading module, load adjusting module, scheduling module and simulation module etc. This paper includes the solution methodology of each subproblem. And an integrated interface scheme between the subproblems is presented. The interface scheme considers the relationships between the subproblems and generates solution using hierarchical and looping approaches. FMSDS is made up of six alternative models considering 3 loading objectives and 2 production order processing strategies. Performance comparisons among 6 alternatives and other decision support systems are shown using the non-terminating simulation techniques.

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A Framework for Quality Management Support Information Systems (품질경영지원 정보시스템 구축을 위한 틀)

  • Suh, Yung-Ho;Kang, Hyeon-Seok
    • Journal of Korean Society for Quality Management
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    • v.28 no.2
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    • pp.89-102
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    • 2000
  • Many organizations have developed their own traditional quality information systems. But, they think of it as one of the functional information systems not as a company-wide decision support information systems. A study on traditional quality information systems(QIS) has been conducted and a new conceptual framework of quality information system is proposed in this paper. In order to support enterprise wide total quality management aggressively, a new conceptual framework, named quality management support information system(QMSIS) is developed and proposed. This framework is based upon Malcolm Baldrige National Quality Award(MBNQA) model integrates management information system approach and traditional quality information system concept. In this model, organizational performance and process performance can be monitored to support managers , decision making about organizational quality management activities.

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Constructing a Standard Clinical Big Database for Kidney Cancer and Development of Machine Learning Based Treatment Decision Support Systems (신장암 표준임상빅데이터 구축 및 머신러닝 기반 치료결정지원시스템 개발)

  • Song, Won Hoon;Park, Meeyoung
    • Journal of the Korean Society of Industry Convergence
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    • v.25 no.6_2
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    • pp.1083-1090
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    • 2022
  • Since renal cell carcinoma(RCC) has various examination and treatment methods according to clinical stage and histopathological characteristics, it is required to determine accurate and efficient treatment methods in the clinical field. However, the process of collecting and processing RCC medical data is difficult and complex, so there is currently no AI-based clinical decision support system for RCC treatments worldwide. In this study, we propose a clinical decision support system that helps clinicians decide on a precision treatment to each patient. RCC standard big database is built by collecting structured and unstructured data from the standard common data model and electronic medical information system. Based on this, various machine learning classification algorithms are applied to support a better clinical decision making.

A Case Based e-Mail Response System for Customer Support

  • Yoon, Young-Suk;Lee, Jae-Kwang;Han, Chang-Hee
    • Journal of Intelligence and Information Systems
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    • v.9 no.2
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    • pp.121-133
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    • 2003
  • Due to the rapid growth of Internet, means of communication with customers in a traditional customer support environment such as telephone calls are being replaced by mainly e-mail in a Web-based customer support system. Although such a Web-based support is efficient and promises potential benefits for firms, including reduced transaction costs, reduced time, and high quality of support, there are some difficulties associated with responding to many types of customer's inbound e-mails appropriately. As many types of e-mail are received, considerable attention is being paid to methods for increasing the efficiency of managing and responding e-mails. This research proposes an intelligent system for managing customer's inbound e-mails in organizations by applying case based reasoning technique for responding to various customers' inbound e-mails more effectively. In this approach, a case is represented as a frame-typed data structure corresponding to an inbound e-mail, keywords, and its reply e-mail. In the retrieval procedure, keywords and affinity set is developed to index a case, and then the case is represented as a vector, a case vector. Also, cosines value is calculated to measure the similarity between a new inbound e-mail and the cases in the case base. In the adaptation procedure, we provide several adaptation strategies to adapt and modify the retrieved case. The strategies guide to make an outbound e-mail using product databases, databases for customer support, etc. Additionally, the Web-based system architecture is proposed to implement our methodology. The proposed methodology and system will be helpful for developing more efficient Web-based customer support.

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Study of u-PBL Support System Core Value and Design Strategy based on Field Experience Learning (현장체험에 터한 u-PBL 교수지원시스템의 핵심가치 및 설계전략 연구)

  • Kim, Du-Guy;Park, Su-Hong
    • Journal of Fisheries and Marine Sciences Education
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    • v.24 no.2
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    • pp.180-202
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    • 2012
  • The purpose of this study was to extract an u-PBL support system core value and design strategy based upon field experience learning. To accomplish this the study, first of all, analyzed the core values, design strategy which was selected after needs analysis and literature review of theories and cases regarding the PBL, e-PBL, blended-PBL, Field experience learning based on ubiquitous environment, and learning model based on ubiquitous technology. This study identified the three core values as; systemic support for instructional activity, just in time support for instructional activity and support for interaction facilitation. As further research areas, it might be useful to develop u-PBL instructional support system based upon the model designed from this study. Also, research concerning the verification of the model based upon implementation of the program case might be necessary.

Recovery Support System and Operation for Individual Household in Recent Earthquake Disasters in Japan

  • Takashima, Masasuke
    • 한국방재학회:학술대회논문집
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    • 2009.02b
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    • pp.26-35
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    • 2009
  • Efficient recovery assistance for individual households is one of the inevitable issues in management after a disaster. Discussion on how the assistance should be provided to them, however, has been put aside whereas amount or contents of it have been disputed every time a disaster happens. Public support system in a time of disaster in Japan is very complicated because many laws are related to recovery support and each law covers just a part of total recovery needs of affected household. It is difficult to see whole picture of the system for affected households. Therefore, households must have many interactions with various sections in charge of particular assistance service to know the contents of each assistance and requirements to receive it to decide combination of supports they use. It is crucial for efficient recovery assistance operation to manage those customer relations since considerable part of troubles in individual recovery came from failure in each interactions caused by lack of common understanding on each recovery process between them. In this paper, I want to introduce how support system in Japan is fragmented, a case of Anamizu town which adopted a customer-oriented framework of information management system for their assistance operation after Mar. 2007 Noto peninsula earthquake and what was learned from the case.

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Development and Test of the Remote Operator Visual Support System Based on Virtual Environment (가상환경기반 원격작업자 시각지원시스템 개발 및 시험)

  • Song, T.G.;Park, B.S.;Choi, K.H.;Lee, S.H.
    • Korean Journal of Computational Design and Engineering
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    • v.13 no.6
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    • pp.429-439
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    • 2008
  • With a remote operated manipulator system, the situation at a remote site can be rendered through remote visualized image to the operator. Then the operator can quickly realize situations and control the slave manipulator by operating a master input device based on the information of the virtual image. In this study, the remote operator visual support system (ROVSS) was developed for viewing support of a remote operator to perform the remote task effectively. A visual support model based on virtual environment was also inserted and used to fulfill the need of this study. The framework for the system was created by Windows API based on PC and the library of 3D graphic simulation tool such as ENVISION. To realize this system, an operation test environment for a limited operating site was constructed by using experimental robot operation. A 3D virtual environment was designed to provide accurate information about the rotation of robot manipulator, the location and distance of operation tool through the real time synchronization. In order to show the efficiency of the visual support, we conducted the experiments by four methods such as the direct view, the camera view, the virtual view and camera view plus virtual view. The experimental results show that the method of camera view plus virtual view has about 30% more efficiency than the method of camera view.

Analysis of Deformation Behavior of Underground Caverns in a Discontinuous Rock Mass Using the Distinct Element Method (개별요소법을 이용한 불연속 암반내 지하공동의 변형 거동 해석)

  • Jung, Wan-Kyo;Lim, Han-Uk
    • Journal of Industrial Technology
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    • v.23 no.A
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    • pp.69-81
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    • 2003
  • Numerical analysis is important for the design, construction and maintenance of large caverns. The rock mass contains generally discontinuities such as faults, joints and fissures. The mechanical behavior and geometric characteristics of these discontinuities would have a significant impact on the stability of the caverns. In this research the Distinct Element Method(DEM) was used to analyze the structural stability of the large cavern. The Barton-Bandis Joint Model (B-B J.M) was used as a constitutive model for the joint. In addition, two different cases 1) analysis with a support system and 2) analysis with no support system, were analyzed to optimize a support system and to investigate reinforcing effects of a support system. The most significant parameters of in-situ stress, JRC of in-situ natural joints, and spatial distribution characteristics of discontinuities were acquired through field investigation. Displacement (horizontal, joint shear), maximum joint opening, maximum and minimum principal stresses, range of relaxed zone, rockbolt axial forces and shotcrete stresses were calculated at each excavation stage. As a result of analysis the calculated values proved to be under the allowable value Rockbolts also proved to be an efficient support measure to control joint shear displacement which had significant effects on extending the relaxed zone. As a consequence, the structural stability of the cavern was assured with an appropriate support system.

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A Study on the Buckling Characteristics of Pipe Support(V6) (파이프서포트(V6)의 좌굴특성에 관한 연구)

  • Paik, Shin-Won;Song, In-Yong
    • Journal of the Korean Society of Safety
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    • v.26 no.3
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    • pp.59-62
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    • 2011
  • Among the accidents and failures that occur during concrete construction, many are formwork failures which usually happen when concrete is being placed. A system of formwork filled with wet concrete has its weight at the top and is not basically a stable structure. Slab formwork consists of sheathing, stringer, hanger and shore. There are several types of adjustable shores. In construction site, pipe supports are usually used as a shore of slab formwork. In this study, pipe support systems with/without horizontal connector were measured by buckling test. Buckling load of respective pipe support system was analyzed by structural analysis program(MIDAS). Buckling load of pipe support with/without horizontal connector was got by test and structural analysis. According to these results, we know that horizontal connector made pipe support system very safe. Buckling load of pipe support with horizontal connector is 56% higher than that without horizontal connector. So horizontal connector is important in slab formwork systems. Finally, the present study results will be used to design slab formwork system safely in the construction sites.