• Journal of Information Technology Applications and Management
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• 제22권3호
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• pp.143-167
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• 2015

This paper addresses the issue how the total life cycle cost may be minimized and how the cost should be allocated to the acquirer and developer. This paper differentiates post life cycle change (PLCC) endeavors from PLCC activities, rigorously classifies PLCC endeavors according to the result of PLCC endeavors, and rigorously defines the life cycle cost of a software product. This paper reviews classical definitions of software 'maintenance' types and proposes a new typology of PLCC activities too. The proposed classification schemes are exhaustive and mutually exclusive, and provide a new paradigm to review existing literatures regarding software cost estimation, software 'maintenance,' software evolution, and software architecture from a new perspective. This paper argues that the long-term interest of the acquirer is not protected properly because warranty period is typically too short and because the main concern of warranty service is given to removing the defects detected easily. Based on the observation that defects are caused solely by errors the developer has committed for software while defects are often induced by using for hardware (so, this paper cautiously proposes not to use the term 'maintenance' at all for software), this paper argues that the cost to remove defects should not be borne by the acquirer for software.

• 한국철도학회:학술대회논문집
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• 한국철도학회 2008년도 춘계학술대회 논문집
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• pp.1479-1485
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• 2008

본 논문은 철도차량분야에 적용할 소프트웨어 Escrow의 상세 적용 절차에 대하여 논의하고자 한다. 철도차량 발주자는 차량의 소프트웨어 포함 장치에 대한 하자보증 기간(warranty period) 이후의 소프트웨어 변경 및 유지보수성 확보를 위하여 소스코드, 핵심적인 기술 원천정보 등을 요구하고 있다. 한편, 소프트웨어 개발 업체는 소스코드 등이 업체의 지적 재산권에 해당하는 사안이기 때문에 시행청의 요구사항을 만족하기 어려운 실정이다. 그러므로, 주 계약자인 철도차량 제작자는 소프트웨어 개발자와 사용자 간의 다른 입장을 조율하기 위하여, 소프트웨어 Escrow 서비스 제도를 도입해야 할 필요성이 있다. 소프트웨어 Escrow는 소프트웨어 Escrow 패키지(소프트웨어 소스코드, 소프트웨어 개발 툴, 빌드 프로세스, 독점권을 가진 정보, 저작권 등)의 거래 시, Escrow 계약 문서에 대한 서명을 통한 Escrow 계약 조건을 상호 합의한 후 신뢰성 있는 제3의 기관에 관련 기술 자료 등을 예치해 두는 양자 간 상생협력을 위한 제도이다. 본 논문에서는 다음의 Escrow 진행 절차에 대한 상세 내역을 연구하고, 향후 프로젝트 적용 방안을 제안하고자 한다.

• 품질경영학회지
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• 제44권1호
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• pp.29-42
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• 2016

Purpose: This paper reviews the papers on reliability issues which are published in the Journal of the Korean Society for Quality Management (KSQM) since 1965. The literature review is purposed to survey a variety of reliability issues for several categories Methods: We divide all of reliability issues into 9 categories: acceleration test, reliability estimation, system reliability, software reliability, reliability data collection and analysis method, lifetime distribution, maintenance and warranty strategy, reliability applications, and reliability applications to military area Results: Dividing all of papers on reliability published in KSQM for 50 years into 9 categories, we provide a chronological roadmap for individual categories, and summarize the contents and contributions of surveyed papers Conclusion: The review paper is expected to provide future direction to improve reliaiblity theories and applications in manufacturing and service industries

• 한국신뢰성학회:학술대회논문집
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• 한국신뢰성학회 2001년도 정기학술대회
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• pp.277-278
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• 2001

The successful operation of a product In service depends upon the effective provision of logistic support in order to achieve and maintain the required levels of performance and customer satisfaction. Logistic support encompasses the activities and facilities required to maintain a product (hardware and software) in service. Logistic support covers maintenance, manpower and personnel, training, spares, technical documentation and packaging handling, storage and transportation and support facilities.The cost of logistic support is often a major contributor to the Life Cycle Cost (LCC) of a product and increasingly customers are making purchase decisions based on lifecycle cost rather than initial purchase price alone. Logistic support considerations can therefore have a major impact on product sales by ensuring that the product can be easily maintained at a reasonable cost and that all the necessary facilities have been provided to fully support the product in the field so that it meets the required availability. Quantification of support costs allows the manufacturer to estimate the support cost elements and evaluate possible warranty costs. This reduces risk and allows support costs to be set at competitive rates.Integrated Logistic Support (ILS) is a management method by which all the logistic support services required by a customer can be brought together in a structured way and In harmony with a product. In essence the application of ILS:- causes logistic support considerations to be integrated into product design;- develops logistic support arrangements that are consistently related to the design and to each other;- provides the necessary logistic support at the beginning and during customer use at optimum cost.The method by which ILS achieves much of the above is through the application of Logistic Support Analysis (LSA). This is a series of support analysis tasks that are performed throughout the design process in order to ensure that the product can be supported efficiently In accordance with the requirements of the customer.The successful application of ILS will result in a number of customer and supplier benefits. These should include some or all of the following:- greater product uptime;- fewer product modifications due to supportability deficiencies and hence less supplier rework;- better adherence to production schedules in process plants through reduced maintenance, better support;- lower supplier product costs;- Bower customer support costs;- better visibility of support costs;- reduced product LCC;- a better and more saleable product;- Improved safety;- increased overall customer satisfaction;- increased product purchases;- potential for purchase or upgrade of the product sooner through customer savings on support of current product.ILS should be an integral part of the total management process with an on-going improvement activity using monitoring of achieved performance to tailor existing support and influence future design activities. For many years, ILS was predominantly applied to military procurement, primarily using standards generated by the US Government Department of Defense (DoD). The military standards refer to specialized government infrastructures and are too complex for commercial application. The methods and benefits of ILS, however, have potential for much wider application in commercial and civilian use. The concept of ILS is simple and depends on a structured procedure that assures that logistic aspects are fully considered throughout the design and development phases of a product, in close cooperation with the designers. The ability to effectively support the product is given equal weight to performance and is fully considered in relation to its cost.The application of ILS provides improvements in availability, maintenance support and longterm 3ogistic cost savings. Logistic costs are significant through the life of a system and can often amount to many times the initial purchase cost of the system.This study provides guidance on the minimum activities necessary to Implement effective ILS for a wide range of commercial suppliers. The guide supplements IEC60106-4, Guide on maintainability of equipment Part 4: Section Eight maintenance and maintenance support planning, which emphasizes the maintenance aspects of the support requirements and refers to other existing standards where appropriate. The use of Reliability and Maintainability studies is also mentioned in this study, as R&M is an important interface area to ILS.