• Proceedings of the Safety Management and Science Conference
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• 2004.11a
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• pp.81-85
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• 2004

Companies adopted a program called Six Sigma, in order to make fundamental changes in the way the company operated to fulfill customers' expectations. Six Sigma reduces the occurrence of defects. This approach derives the overall process of selection the right projects based on their potential to improve performance metrics and selection and training the right people to get the business results. However, in the course of Six Sigma process steps, companies are in the face of problems. This study is to solve the problems using TP(Thinking Process) of TOC(Theory of Constraints). TOC is methodology for solving key problem in system which is called Constraints. Nowadays, its application is going to be wide and its concept is being implemented. In this paper, it is showed possibility of application TOC to Six Sigma.

• Journal of Korean Society for Quality Management
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• v.35 no.2
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• pp.84-98
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• 2007

Six Sigma advocates rigorous application of quality management tool. Using Six Sigma program provides a mechanism for service organization to achieve organization's goal and customer satisfaction. A model on Six sigma in service organization was developed and applied for the service organization. Questionnaire was developed, and data was collected and analyzed for this study. Conclusively, 6 sigma leadership is the important drivers to process management and customer relationship management. Process management and customer relationship management are significantly related to the job performance and customer satisfaction.

• Korean Journal of Construction Engineering and Management
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• v.11 no.1
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• pp.88-100
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• 2010

As the competition between companies are deepened, the number of companies adopting six sigma principles, which is one of the innovative management strategies, are increasing. According to this trend, the changes in both strategies and methodologies of six sigma are continuous. However, the evaluations and the management principles included in the process after the six sigma applications are insufficient, and the cooperation between the parties in the company is also not enough because the application process of six sigma is too complex and not efficient. In order to solve this problem, a research for developing the methodology which can learn about and do six sigma applications is so necessary, specifically for expanding the six sigma applications and introducing the participation of all company members. The purpose of this study, therefore, was to develop and present more efficient Six Sigma applied process by reducing the existing unnecessary steps in improvement one, by applying the examination method of wasteful elements on the potential factors, through analyzing the Six Sigma DMAIC applied case in the construction industry. The result of those application showed that the detection of potential factors using wasting elements was possible in measurement step and that it was possible for the improved process with reduced steps compared to existing process while to remain the outcomes. It is considered that the performance rate of Six Sigma project will be improved significantly because the reduction in the improvement step does not affect the improvement effect within the whole Six Sigma project.

• Journal of Korean Society for Quality Management
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• v.31 no.3
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• pp.172-184
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• 2003

Many companies in Korea are paying close attention to Six Sigma to get better business results. And there are numerous success stories on the use of statistical methods in solving problems, improving processes and cutting costs. However, there are many cases in which statistical methods are misused or inappropriately applied. In this paper, the pitfalls to avoid in using statistical methods are discussed. Also the role of statistics in Six Sigma is examined.

• Proceedings of the Korean Society for Quality Management Conference
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• 2006.11a
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• pp.157-163
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• 2006

There are big differences in six sigma applications between manufacturing processes and transactional processes. This paper analyzes the differences between two areas by examining 18 six sigma case studies in Korean companies. To characterize six sigma cases, a step-by-step checklist is developed based on 12-step DMAIC methodology proposed by US six sigma academy. On the basis of those characterized data, the differences between two areas are analyzed. The most significant differences is that statistical tools are widely used in manufacturing processes, but qualitative tools are used in transactional processes during improvement phase.

• Journal of the Korean Data and Information Science Society
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• v.19 no.1
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• pp.53-69
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• 2008

Six Sigma is a proven management philosophy that can be employed to improve productivity dramatically in various fields of industries. However some companies where Six Sigma is adopted confront stagnancy due to many kinds of causes of impediment. In this paper, the causes of stagnancy in the diverse stages of Six Sigma implementation are studied. Moreover in this paper results of such causes are also discussed.

• Journal of Korean Society for Quality Management
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• v.33 no.2
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• pp.22-31
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• 2005

Currently the problem of how to effectively integrate between six sigma and quality control circle is a matter of concern in the korea's manufacturing companies. In this paper we try to find the reasonable organizational alternatives and problem solving procedure by related literature surveying and empirical study. And we ascertain whether it is significant by conducting a survey on 51 six sigma consultants and black belts.

• Journal of Korean Society for Quality Management
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• v.27 no.1
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• pp.223-231
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• 1999

The concept of six sigma was introduced at and popularized by Motorola in its quest to reduce defects of manufactured electronics products. When used as a metric, six sigma technically means having no more than 3.4 defects per million opportunities in any process, product, or service. More important than the technical definition is the concept of six sigma as a disciplined, quantitative approach for improvement of defined metrics in manufacturing, service, or financial processes. This approach derives the overall process of selecting the right projects based on their potential to improve performance metrics and selecting and training the right people to get the business results.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• autumn
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• pp.311-315
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• 2002

Six sigma management has obtained good results in manufacturing and service industry as a new innovation approach to improve the enterprise-wise quality processes. However, there are lacks of implementation cases in the construction industry and furthermore, a results from a few cases applied is not successful enough to draw an attraction against the six sigma method. The main goal of this paper is to provide a comparative study regarding the pre-requisite conditions for the application of six sigma to the construction industry. Then, it present a generic procedure model that can support the introduction of six sigma management. Finally, the model is verified through the case study and lessons learned form a case are presented.

• International Journal of Quality Innovation
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• v.9 no.1
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• pp.94-102
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• 2008

When facing the global severe competition, the enterprises all try their best to upgrade the quality, reduce the costs to reach the goal of customer satisfaction. Motorola was the earliest firm creating the term Six Sigma (6 ${\sigma}$); GE was the enterprise successfully fulfilling Six Sigma. The success of these two firms revealed the prominent effects and became the world-class model enterprises. The main purpose of promoting Six Sigma activity was to reduce the possible defects in the business process to the least through designing and monitoring business process in order to reach the goals such as the best quality and efficiency, the lowest costs, the shortest circular process time, maximum profits and customer satisfaction. This research used the Six Sigma technique to improve the business process of ceramics manufacturing plant and find out the major factors of slower core task time by the analytical process of Process Mapping, Pareto Chart, Simu18 simulation software and figures and proposed the improvement measures. Through the confirmation of the case companies, it successfully reduced the core process time and the organizational costs and increased the capacity.