• Asia Marketing Journal
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• 제12권1호
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• pp.81-101
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• 2010

롯데쇼핑은 롯데백화점에서 출발하였다. 롯데쇼핑주식회사를 출범하면서 1979년 국내 최대 백화점을 개점하였고, 지속적인 점포 개설 및 타 기업 인수합병을 통하여 규모를 확대하였다. 현재 백화점, 마트, 영화관, 쇼핑몰, 슈퍼마켓을 비롯하여 롯데홈쇼핑, 롯데닷컴 등 TV 홈쇼핑, 온라인 쇼핑 등 다양한 오프라인 및 온라인 소매업 분야에서 사업을 운영하고 있다. 롯데쇼핑이 소속되어 있는 롯데그룹은 글로벌그룹 도약의 목표를 가지고 있다. 2009년 2018 아시아 TOP 10 글로벌 그룹이라는 비전을 선포하고 이를 실천하기 위하여 노력하고 있다. 롯데쇼핑은 글로벌 그룹 도약이라는 비전 달성을 위한 그룹 전체의 성장전략을 실천하기 위하여 적극적인 기업 인수합병 및 다양한 마케팅전략을 수립하여 실행에 옮기고 있다. 다음에서는 롯데쇼핑 현황을 간략하게 살펴본 후에 롯데쇼핑의 핵심적인 마케팅 전략인 "복합화 및 다채널화"와 "해외시장 진출 전략", 그리고 이를 뒷받침하기 위한 기본적 인프라 구축과 인재양성을 위한 "교육시스템"에 대하여 분석하기로 한다.

• 한국전자거래학회지
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• 제4권3호
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• pp.179-196
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• 1999

A cyber shopping mall is a place where consumers acquire the product information and make purchase decision in the cyber space. Even though there are many advantages over traditional malls, there are still several limitations to do shopping in an existing cyber mall. One of them is the absence of efficient search tool to handle various products specifications. Existing search systems usually support the "keyword search only" with limited product information. Consumers spend lots of their time and efforts in searching products and comparing them. Recently, some web sites provide the shopping mall comparison service that supports the additional search conditions such as price and maker. These services improve the situation but it is not still acceptable. In this paper, we propose an intelligent product search system based on a mediator which supports various conditional search for each product. Our system provides consumers with search results that satisfy purchase specifications. Our system is implemented in Visual basic and pert and experimental results show satisfactory performance.

• 한국산학기술학회논문지
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• 제22권1호
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• pp.627-632
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• 2021

중국의 다양한 온라인 쇼핑몰에서 명품을 판매하고 있다. 기업은 소비자의 지각된 위험을 낮추고자 유명한 연예인을 광고 모델로 활용하거나 기업의 사회공헌활동 (이하 CSR)을 공개한다. 본 연구는 지각된 위험이 명품판매 쇼핑몰 사용의도에 미치는 영향을 CSR 정보와 유명인 모델이 어떻게 조절하는지 살펴보고자 하였다. 정교화가능성모델에 따르면, 지각된 위험이 크면 중심경로를 이용하게 되어 주제와 직접적인 정보를 처리하게 되므로 주변 단서인 유명 모델과 CSR활동 정보의 영향은 의미가 없게 된다. 가설검증을 위해 2(지각된 위험 고·저)×2(사회공헌활동정보 유·무)×2(유명인 광고모델 유·무) 집단 간 실험설계를 실시하였다. 연구 결과, 지각된 위험이 낮을 때에는 유명인 광고모델과 CSR 정보를 각각 제시하였을 때의 쇼핑몰 사용의도(광고모델 있음: 3.407, CSR 있음: 3.29)가 제시하지 않았을 때(광고모델 없음: 2.88, CSR 없음: 2.779)보다 높았다. 그러나 지각된 위험이 높을 때에는 유명인 광고모델 및 사회공헌활동 정보 제시는 유의미한 효과가 나타났지 않았다. 따라서 유명인 모델과 CSR 정보 등 주변 단서는 소비자가 주변경로를 활용할 수 있는 저관여 상황, 저위험 상황에서 효과가 있음을 보여주는 연구로서 의의가 있다고 하겠다.

• 복식문화연구
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• 제21권1호
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• pp.117-128
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• 2013

Studies show that time pressure affects the purchase decision-making process of consumers. However, in the case of apparel shopping, few studies have looked into the influence of time pressure on the purchase decision-making process. This study aims to determine how perceived time pressure in apparel shopping, time pressure situations, and product type and the interactions between these variables influence the clothing purchase process. An empirical study was conducted among males and females in their 20s and 30s. Perceived time pressure in apparel shopping was measured using four items. Time pressure situations and product types were given in the form of scenarios. A $2{\times}2{\times}2$ experimental design was used, and perceived time pressure in apparel shopping, time pressure situations, and product type were used to create eight different situations. The dependent variables included decision-making speed, anticipated regret, and anticipated purchase satisfaction. Data from 512 subjects were collected through an online data collection. Results showed that the high perceived time pressure group and the shopping situation with time pressure involved a significantly high level of decision-making time, anticipated regret, and anticipated purchase satisfaction. Marketers must understand the real-time pressure situations of consumers.

• 정보학연구
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• 제5권1호
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• pp.39-50
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• 2002

본 연구는 최근 인터넷쇼핑몰 쇼핑의 폭발적 활용과 성장에 따라 국내 온라인 기업들에게 현재 및 미래의 중요한 시장으로 떠오르는 B2C 거래의 성공적으로 이끌기 위해 필요한 마케팅정보를 제공하고자 하는데 있다. 따라서 인터넷쇼핑몰 B2C 거래자의 I-VALS 군집분류를 탐색적으로 파악하였다. 이는 이러한 결과는 인터넷쇼핑몰에서 구매한 사이버소비자 집단의 구성원의 생활의식과 행동에 어떤 영향을 미치고 그 결과로 라이프스타일과 소비자행동에 어떠한 관계를 갖는가를 파악함으로써 시장세분화에 체계적으로 접근할 수 있는 프레임웍(framework)을 제공해 줄 것이다.

• 한국경영과학회:학술대회논문집
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• 한국경영과학회 1998년도 추계학술대회 논문집
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• pp.47-50
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• 1998

In this study, I investigated a domestic situation of Internet Shopping Mall, its elements and steps for construction. A domestic Internet Shopping Mall have some faults that a consumer cannot look at or touch directly a goods and have some bottlenecks such as a decisive way of a large amount of money, and so forth. On the other hand, it is consisted of 7 elements and its construction is consisted of 5 steps. Accordingly, I investigated the above statements.

• 한국의류학회지
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• 제26권2호
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• pp.227-238
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• 2002

The purpose of this study is to investigate the influence of women's life-style on image evaluation of clothing styles, and on their selection of clothing styles by situations. The subject of investigation was 441 women above 20 living in Daegu. 6 types of clothing styles including classic, casual, elegant, dramatic, romantic, and mannish and 7 social situations including shopping near house, shopping in a busy street, cultural center, wedding ceremony, eating out, alumni meeting or fraternity meeting, and couples meeting were used for this study. Data analysis was performed using SPSS package, which included factor analysis, reliability test, cluster analysis, frequency, percentage, ANOVA, and $\chi$$^2$-test. The results are summarized as follows; 1. Adult women could be classified into 5 groups including activist, in-activist, the leisured well-off, the wholesomely economical, and the appearance showing-off by their life-styles. 2. The clothing image according to the 6 clothing styles was different. In the image evaluation of each clothing style by life-style groups, in-active group thought classic style most functional and leisured well-off group, mannish style. Elegant style and dramatic style were estimated positively by the leisured well-off and the appearance showing-off. 3. Selection of clothing style differed according to situations. More formal the situation was, more formal style tended to be selected and for less formal situation, active and mannish style was selected.

• 정보관리연구
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• 제42권2호
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• pp.211-234
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• 2011

The development of information technology improves the globalization of the world economy. This change was able to expand the cyber space, and the online community known as the cyber community is made within the existing offline community. From the cyber community's activity, the concept of social network services created, and recently developed social computing. Social computing is the current situation and the next step in the online community. Currently, most CIOs are using social computing for workplace empowerment. As online transactions become more active, the strategy to increase customer loyalty in Internet shopping is an effective tool to increase profit for the company, and as a method to maintain competitive. With the growth of electronic commerce, through insurance of customer loyalty on the Internet, a company can establish a long-term relationship with customers, so for this, it is important to have reliable relationship with customers. Also, through advertisement and commercial information, the cognition of Internet shopping looks can be effective in retaining customers. In this study, it explores how social computing and trust and cognition of Internet shopping are effective in maintaining customer loyalty. As the result of study, the trust and cognition of Internet shopping are significantly effective on customer loyalty, but the sense of social computing. Still, social computing has not matured enough to be as effective in retaining customer loyalty. However, it does indicate that social computing has significantly increased the trust and cognition in Internet shopping. In this study, as the concepts of the social network service and social computing are applied in Internet shopping, which are actively discussed by scholars, it is expected that the basis of the study could improve and present the idea of social shopping.

• 복식
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• 제66권4호
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• pp.32-44
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• 2016

The purpose of this study is to examine the cognitive responses and the corresponding behavior responses of consumers who have experiences in not being able to buy a product in an online shopping mall due to it being sold-out. Responses were gathered from 526 consumers between the ages of 20 to 40 years residing in a metropolitan area. Each person surveyed had experienced a situation in which a product that they wanted to purchase from an online shopping mall was sold-out. SPSS 18.0 was used to perform frequency analysis, factor analysis, reliability analysis, and regression analysis. The first set of results of this study showed positive responses of quality, discernment, scarcity, but also negative cognitive responses of careless management, manipulation of shopping mall management, and common taste. In negative cognitive responses, sold-out situations caused consumers inconvenience. The second set of results revealed that quality, discernment, and careless management had a significant effect on product replacement (Substitute, S); likewise, factors such as quality, discernment, careless management, manipulation by shopping mall designers, and common taste had a significant effect on the delay of purchasing decisions (Delay, D). Scarcity, careless management, manipulation by shopping mall designers, and common taste also demonstrated significant influence on the incomplete leaving of stores (Incomplete Leave, L1), while discernment, scarcity, careless management, manipulation by shopping mall designers, and common taste had a significant influence on the complete leaving of stores (Complete Leave, L2). Previous studies have examined the behavioral response topics of substitute, delay, and leave. These study results suggest that product sellouts at online shopping malls did not have a solely negative effect on consumers. It actually had a positive effect in terms of discernment, scarcity, and the perception of quality of sold-out products. Furthermore, both positive and negative cognitive responses had various effects on behavioral responses.

• Journal of Information Technology Applications and Management
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• 제29권3호
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• pp.1-23
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• 2022

This study is about the change in the importance of shopping value for beauty products of social commerce due to the social crisis or risk caused by COVID-19. It was analyzed focusing on whether the importance of shopping value changed before and after COVID-19. We checked the importance of shopping value after COVID-19 through the AHP results of previous papers before COVID-19, and analyzed the importance by adding variables of risk reduction behavior and delivery convenience according to the situation of COVID-19. The AHP method was used to check the change in the importance of shopping value before and after COVID-19, and the study was conducted using 48 data. The results were as follows. As for the importance of shopping value of social commerce beauty products, it was ranked in the order of time convenience, convenience of delivery, third-ranked trust business operators, fourth-ranked economic aspects, fifth-ranked decision support, sixth-ranked risk reduction behavior, and seventh-ranked business reputation. Compared to previous studies, decision-making support, which was in the second place, fell to the fifth place. This result was confirmed to be a drop in ranking due to the improvement of delivery convenience due to the influence of COVID-19. In addition, in the case of beauty products, it was confirmed that risk reduction behavior related to COVID-19 infection is not a key factor in shopping value. These results confirmed changes in the importance of shopping value compared to pre-COVID-19 studies, and in the case of product groups other than beauty products, further studies are expected as there is a possibility of other results.