• 한국경영과학회지
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• 제29권2호
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• pp.1-18
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• 2004

Due to the change to the digital environments, the offer of services on the on-tine differs from one on the on-line. This paper Identifies what functions internet business organizations should fulfill to provide on-line services of good qualify and analyzes whether these functions lead effectively to the expected performance of Internet business firms. The components of service orientation in the Internet business organizations appear to be the servant leadership, customer treatment from the Internet service encounter, Internet service failure prevention and recovery, Internet service standards communication, Internet service training, and internet service rewards. Therefore, these determinants should be incorporated in the practices, Procedures, end routines of Internet business organizations in order to create and provide excellent Internet services. Furthermore, it is demonstrated that Internet service orientation has a significant effect on satisfaction by employees and customers, the value and quality of Internet service, and the firm's performance. This implies that the service orientation is an Important factor In the on-line service organizations and that the internet business can be successful when the service orientation is diffused throughout the firm's organizations. It is also shown that the important factors, which connect Internet service orientation and its performance, are the service quality, value of Internet service and customer satisfaction. That is, the service orientation can ultimately lead to the corporate performance when customers are satisfied after confirming the value and quality of Internet service by visiting the web site.

• 한국의류학회지
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• 제31권8호
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• pp.1310-1320
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• 2007

This study investigated the differences in the importance of store characteristics depending on on-line clothing store type and consumer age. The questionnaires were given to female residents in the ages between 20-39 in Seoul and Kyung-gi province during October 2006. The results were summarized as follows: 1. By analyzing the differences in importances of on-line store characteristics factors it was found that buying process service factor and product searching system factor were important in on-line general merchandise store. and buying process service factor and product factor(all the factors, such as store credit, product, screen-displayed design, searching and approaching system, customer management service) were important in on-line specialty store. 2. By analyzing the differences in importances of on-line store characteristics depending on the store type, buying process system such as refund policy, shipping, high-speed payment and rapid searching, screen-displayed design system, approaching and searching system were more important in on-line general merchandise store when comparing to specialty store. It also showed that the consumer considered the reputation of the store and its image more important in on-line general merchandise store. 3. By analyzing the differences in of on-line clothing store importance depending on age, in the case of on-line general merchandise store, it showed that people in their thirties regarded buying process service factor more important than twenties, and when it came to the product and searching system, it was vice versa. Twenties had a tendency to consider the aspect of product important and, relatively, thirties regarded searching and approaching system factor important. in the case of specialty store. It was found that women in their twenties had a tendency to consider product factor more important.

• 한국인터넷방송통신학회논문지
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• 제10권3호
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• pp.159-166
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• 2010

전력선은 이미 전 세계적으로 60% 이상의 주거지에 설치되어 있기 때문에 고속의 전력선 통신을 이용하여 인터넷 액세스를 실현하는 새로운 액세스용 회선을 부설하지 않고 광대역 서비스를 제공할 수 있다. 이러한 이유로 정보화 시대에 인터넷 망이 닿지 않는 Last Mile Solution에 가장 적합한 서비스로서 전력선 통신에 대한 연구가 이루어지고 있다. 하지만, 전력선은 통신 선로가 아니고 전력을 전송하도록 설계되었기 때문에 전자파의 누설로 부근의 무선통신 시스템에 영향을 주게 된다. 본 논문에서는 기존의 무선 통신 서비스와 전력선 통신과의 간섭을 줄이기 위하여 기존의 Notch Filter보다 성능 면에서 우수한 고성능 Notch Filter 알고리즘을 제안하였다. 또한, 고성능 Notch Filter를 적용하여 임베디드 보드를 통한 Notch Filter Emulator를 구현하였다.

• Asia Marketing Journal
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• 제21권2호
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• pp.21-49
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• 2019

This study examines a model which simultaneously contains two paths between waiting line and purchase intention: one tested the positive effect of waiting line through consumers' perceived quality, whereas another one go through consumers' emotional state to test the negative effect of waiting line on purchase intention. To further understand perceived quality, the study divided perceived quality into perceived product quality and perceived service quality. The study used restaurants in the experiment. Results indicated that although long waits in line will directly increase both consumers' product quality perception and negative emotions, the total indirect effects on purchase intention are still significantly positive. For consumers' perceived service quality, long waiting situations have no such effect on it. Significant results from a moderation analysis also shown that consumers in low-level knowledge settings are more influenced by waiting lines than those in high-level knowledge settings when they make the product's quality-related judgment. However, the level of consumer knowledge does not moderate the relationship between waiting lines and service quality.

• 한국콘텐츠학회논문지
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• 제8권7호
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• pp.174-181
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• 2008

본 연구는 온라인 쇼핑몰과 고객관의 거래관계에서 계약 당사자는 아니지만 온라인 쇼핑몰의 상품배달을 대신해주는 택배회사의 배달에 대한 서비스품질 속성이 고객의 온라인 쇼핑몰에 대한 구매만족도에 영향을 미칠 것이라는 가정에서 진행되었다. 연구결과 택배업체의 배송에 대한 서비스품질 속성이 택배회사 뿐만 아니라 온라인 쇼핑몰의 만족도에 영향을 미치는 것을 알 수 있었다. 따라서 온라인 쇼핑몰은 자신들의 고객들에 대한 만족도를 높이기 위하여 오프라인을 통하여 상품을 직접 고객에게 배달하는 택배회사에 대하여 많은 노력을 기울여야 할 것이다.

• 품질경영학회지
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• 제42권3호
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• pp.445-458
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• 2014

Purpose: Present study was designed to examine the casual relationships among web service quality, customer satisfaction, initial trust and off-line visit intention in hospital website. Research object was limited to web service quality of general hospital. We applied path analysis model in order to test the hypotheses and research model. Methods: Survey tool, that is, Questionnaire had obtained validity through literature survey, exploratory survey and pretest and sample 320 was selected. For statistical treatment of pretest and main analysis, SPSS18.0 and AMOS18.0 were employed and Structural equation model was employed as analysis method. Results: Result of this study shows as follows. Factors of web service quality have an effect on customer satisfaction and initial trust, both of customer satisfaction and initial trust have an effect on off-line visit intention. Also customer satisfaction affects initial trust. Especially, customer satisfaction and initial trust were empirically confirmed as the important factors preceding off-line vis it intention. Conclusion: Therefore, present study shows that customer satisfaction and initial trust are important factors that medium and small size hospitals have to emphasize to raise performance. However, present study has some limitations to additionally research in the future.

• 한국컴퓨터정보학회논문지
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• 제7권3호
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• pp.68-73
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• 2002

정보산업분야의 발전은 산업구조의 변화와 새로운 패러다임을 요구하는 시대로 변모하고 있다. Off-Line에서 처리하던 많은 내용들이 On-Line으로 변화의 조짐이 보이고 이러한 변화에 따라 많은 기업들이 연구와 투자가 지속적으로 이루어지고 있는 실정이다. 본 논문은 Off-Line에서만 처리되던 DM발송 시스템을 On/Off-Line의 연계를 이용하여 좀더 효율적으로 데이터를 관리할 수 있는 시스템을 제안하고자 DM발송 시스템을 설계 및 구현하였다.

• 가정과삶의질연구
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• 제21권1호
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• pp.49-60
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• 2003

The purpose of this study is to analyze expenditure on children's private, after-school education, perceptional need for private education, and budget planning pattern for the expenditure of education applying survey data, and to investigate current situation to Identify solving planning for digital age. taking on-line educational service system and internet financial planning for children's educational expenditure into account. Under the purposes, this study especially focused on the condition of on-line educational service system and the merits as well as problems of the system, the need for household financial planning for children's education, and the condition or nature of internet financial planning system, in terms of providing market information and of suggesting policy implications.

• 한국소음진동공학회:학술대회논문집
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• 한국소음진동공학회 2001년도 춘계학술대회논문집
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• pp.1227-1231
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• 2001

To provide faster service and to relief the road traffic jam, the increase of service speed of conventional railway has been intensively considered. In this study, we measured and analyzed the vibration ride comfort of Saemaeul Train to evaluate the feasibility of 5km/h speed-up in curves and l0km/h speed-up on straight tracks. Four main lines, such as Honam, Kyungboo, ]anghang, Kyungjeon were chosen as representative lines for speed-up feasibility study. The increase of mean ride comfort index in case of speed-up is 0.5-2㏈. The mean ride comfort index of vertical direction in case of speed-up is 107 ∼110 ㏈ for Honam line, 104 ∼112 ㏈ for Kyungboo line, 108∼112 ㏈ for Janghang line and 105∼108 ㏈ for Kyungjeon line. Through this study, we found that the Saemaul Express has slight margin to increase the service speed from the view point of vibration ride comfort.

• 한국콘텐츠학회논문지
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• 제2권3호
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• pp.31-40
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• 2002

본 논문은 인터랙티브 멀티미디어 콘텐츠 서비스 시스템 구축을 목표로 한다. 인터랙티브 멀티미디어 콘텐츠 서비스 시스템을 구축하기 위해서는 오프라인 환경에서 탐색 가능한 멀티미디어 콘텐츠 프로그램이 필요하며, 온라인을 통한 콘텐츠 업데이트 및 메시지 교환을 위한 서버 시스템이 필요하다. 본 논문에서는 오프라인 기반의 멀티미디어 콘텐츠 프로그램을 개발하기 위해서 멀티미디어 저작도구인 “Multimedia Toolbook II Instructor 8”을 사용하였으며, 웹서버 시스템은 Apache 웹서버와 다양한 데이터베이스 시스템을 지원하는 Linux 기반의 시스템을 사용하였다.