• Journal of the Korean Operations Research and Management Science Society
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• v.29 no.2
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• pp.1-18
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• 2004

Due to the change to the digital environments, the offer of services on the on-tine differs from one on the on-line. This paper Identifies what functions internet business organizations should fulfill to provide on-line services of good qualify and analyzes whether these functions lead effectively to the expected performance of Internet business firms. The components of service orientation in the Internet business organizations appear to be the servant leadership, customer treatment from the Internet service encounter, Internet service failure prevention and recovery, Internet service standards communication, Internet service training, and internet service rewards. Therefore, these determinants should be incorporated in the practices, Procedures, end routines of Internet business organizations in order to create and provide excellent Internet services. Furthermore, it is demonstrated that Internet service orientation has a significant effect on satisfaction by employees and customers, the value and quality of Internet service, and the firm's performance. This implies that the service orientation is an Important factor In the on-line service organizations and that the internet business can be successful when the service orientation is diffused throughout the firm's organizations. It is also shown that the important factors, which connect Internet service orientation and its performance, are the service quality, value of Internet service and customer satisfaction. That is, the service orientation can ultimately lead to the corporate performance when customers are satisfied after confirming the value and quality of Internet service by visiting the web site.

• Journal of the Korean Society of Clothing and Textiles
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• v.31 no.8
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• pp.1310-1320
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• 2007

This study investigated the differences in the importance of store characteristics depending on on-line clothing store type and consumer age. The questionnaires were given to female residents in the ages between 20-39 in Seoul and Kyung-gi province during October 2006. The results were summarized as follows: 1. By analyzing the differences in importances of on-line store characteristics factors it was found that buying process service factor and product searching system factor were important in on-line general merchandise store. and buying process service factor and product factor(all the factors, such as store credit, product, screen-displayed design, searching and approaching system, customer management service) were important in on-line specialty store. 2. By analyzing the differences in importances of on-line store characteristics depending on the store type, buying process system such as refund policy, shipping, high-speed payment and rapid searching, screen-displayed design system, approaching and searching system were more important in on-line general merchandise store when comparing to specialty store. It also showed that the consumer considered the reputation of the store and its image more important in on-line general merchandise store. 3. By analyzing the differences in of on-line clothing store importance depending on age, in the case of on-line general merchandise store, it showed that people in their thirties regarded buying process service factor more important than twenties, and when it came to the product and searching system, it was vice versa. Twenties had a tendency to consider the aspect of product important and, relatively, thirties regarded searching and approaching system factor important. in the case of specialty store. It was found that women in their twenties had a tendency to consider product factor more important.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.10 no.3
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• pp.159-166
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• 2010

As Power Line has been already installed over 60% of a residential area all over the world, Broadband Service has been possible using high-speed PLC(Power Line Communication) without new access line installed for Internet access. Because of such reason, PLC is researched as the most suitable service for Last Mile Solution. But, Power Line is designed for transmitting electric power, so peripheral Wireless Communication System is affected by a leak of electric wave. In this paper, we propose a High Performance Notch Filter algorithm in comparison with a existing notch filter for reduction of interference between existing Wireless Communication Service and Power Line Service. In addition, we implement the Notch Filter emulator appling a High Performance Notch Filter and using a embedded board.

• Asia Marketing Journal
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• v.21 no.2
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• pp.21-49
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• 2019

This study examines a model which simultaneously contains two paths between waiting line and purchase intention: one tested the positive effect of waiting line through consumers' perceived quality, whereas another one go through consumers' emotional state to test the negative effect of waiting line on purchase intention. To further understand perceived quality, the study divided perceived quality into perceived product quality and perceived service quality. The study used restaurants in the experiment. Results indicated that although long waits in line will directly increase both consumers' product quality perception and negative emotions, the total indirect effects on purchase intention are still significantly positive. For consumers' perceived service quality, long waiting situations have no such effect on it. Significant results from a moderation analysis also shown that consumers in low-level knowledge settings are more influenced by waiting lines than those in high-level knowledge settings when they make the product's quality-related judgment. However, the level of consumer knowledge does not moderate the relationship between waiting lines and service quality.

• The Journal of the Korea Contents Association
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• v.8 no.7
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• pp.174-181
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• 2008

The purpose of the study is to find out how the quality attributes of door-to-door delivery service affects on the on-line shopping mall customers' satisfaction. For the study service quality and customer satisfaction theories were reviewed and the relation between service attributes and satisfaction was proposed. With empirical study the research found that customers' satisfaction of on-line shopping mall would be influenced by door-to-door delivery service quality attributes even though the door-to-door delivery firm is not the direct partner of the contract.

• Journal of Korean Society for Quality Management
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• v.42 no.3
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• pp.445-458
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• 2014

Purpose: Present study was designed to examine the casual relationships among web service quality, customer satisfaction, initial trust and off-line visit intention in hospital website. Research object was limited to web service quality of general hospital. We applied path analysis model in order to test the hypotheses and research model. Methods: Survey tool, that is, Questionnaire had obtained validity through literature survey, exploratory survey and pretest and sample 320 was selected. For statistical treatment of pretest and main analysis, SPSS18.0 and AMOS18.0 were employed and Structural equation model was employed as analysis method. Results: Result of this study shows as follows. Factors of web service quality have an effect on customer satisfaction and initial trust, both of customer satisfaction and initial trust have an effect on off-line visit intention. Also customer satisfaction affects initial trust. Especially, customer satisfaction and initial trust were empirically confirmed as the important factors preceding off-line vis it intention. Conclusion: Therefore, present study shows that customer satisfaction and initial trust are important factors that medium and small size hospitals have to emphasize to raise performance. However, present study has some limitations to additionally research in the future.

• Journal of the Korea Society of Computer and Information
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• v.7 no.3
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• pp.68-73
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• 2002

The rapid growth of information industry fields has been changing according to the times due to the transformation of an industrial structure and a new paradigm. The majority of contents which are handled off-line are somehow aimed to be on-line, and many companies pursue to maintain research and investment according to the changes that are mentioned above. In this study, the DM service system which was controlled off-line demonstrates to make handling data easier and more effective using an on-line system which can be more advantageous than an off-line one.

• Journal of Families and Better Life
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• v.21 no.1
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• pp.49-60
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• 2003

The purpose of this study is to analyze expenditure on children's private, after-school education, perceptional need for private education, and budget planning pattern for the expenditure of education applying survey data, and to investigate current situation to Identify solving planning for digital age. taking on-line educational service system and internet financial planning for children's educational expenditure into account. Under the purposes, this study especially focused on the condition of on-line educational service system and the merits as well as problems of the system, the need for household financial planning for children's education, and the condition or nature of internet financial planning system, in terms of providing market information and of suggesting policy implications.

• Proceedings of the Korean Society for Noise and Vibration Engineering Conference
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• 2001.05a
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• pp.1227-1231
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• 2001

To provide faster service and to relief the road traffic jam, the increase of service speed of conventional railway has been intensively considered. In this study, we measured and analyzed the vibration ride comfort of Saemaeul Train to evaluate the feasibility of 5km/h speed-up in curves and l0km/h speed-up on straight tracks. Four main lines, such as Honam, Kyungboo, ]anghang, Kyungjeon were chosen as representative lines for speed-up feasibility study. The increase of mean ride comfort index in case of speed-up is 0.5-2㏈. The mean ride comfort index of vertical direction in case of speed-up is 107 ∼110 ㏈ for Honam line, 104 ∼112 ㏈ for Kyungboo line, 108∼112 ㏈ for Janghang line and 105∼108 ㏈ for Kyungjeon line. Through this study, we found that the Saemaul Express has slight margin to increase the service speed from the view point of vibration ride comfort.

• The Journal of the Korea Contents Association
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• v.2 no.3
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• pp.31-40
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• 2002

In this thesis, the interactive multimedia contents service system is proposed. The interactive multimedia contents service system which added the on-line merit on the off-line merit of CD-ROM title can transfer messages among users and update contents immediately. The Interactive multimedia contents service system which Integrated the CD-ROM title and Internet sonics is possible to use in on-line / off-line. The proposed system more improved the fault of CD-ROM title in the conventional main media, the search environment by using mutual correlation of the utilization and method of the Internet CD-ROM title.