• 상하수도학회지
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• 제20권3호
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• pp.411-429
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• 2006

To improve Service quality for water and wastewater works, most water and wastewater utility effort to develop not only facility construction but also operation optimization. The operation is optimized by accurate estimation for ongoing situation. And from the accurate estimation, utility operator gain a information about their service quality and problems, So we developed a evaluation tool (Performance Indicators: PI) for service activity of water and wastewater works. The PI was developed in many countries and some international organizations (World Bank, IWA etc.) for service benchmarking. And ISO (international organization for standardization) just has been making a service standard for water and wastewater system (So called ISO/C224). This proceeding for making a service standard is ongoing now and will be launched in 2007. In our study, PI was composed of 6 parts (A human resource, facility management, operation, service quality, finance and environment). To evaluate water utilities, performance indicators for water was consisted of 100 items. Each 2 water utilities were estimated by this performance indicator. From the study, we just know that the performance indicator was a very useful tool to estimate utility service quality. And from the result, it is possible to know the strong and weak point of estimated utilities.

• 대한안전경영과학회지
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• 제18권1호
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• pp.203-208
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• 2016

Bioinformatics service is very new and emerging in market that provides information such as whether or not occurrence of a particular disease through the base of DNA(Deoxyribonucleic Acid) & RNA(Ribo Nucleic Acid) sequence analysis. Recently, interest growing rapidly in utilization of the industrial purpose, but provision of commercialization like pricing and service packaging is not enough to go to market. For go-to-market, firstly refine the services and perform cost calculation of services in cost-plus method then estimate consumer utility by conducting conjoint analysis. Collectively, with cost and consumer utility result, optimal service price can be calculated.

• 산경연구논집
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• 제10권2호
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• pp.39-49
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• 2019

Purpose - Customer loyalty and citizenship behavior are key success factors of franchise system. They make the management of franchisee more effective and efficient. Prior studies, however, mainly dealt with only acquisition utility of customer, such as perceived product/service quality and brand reputation to explain customer loyalty and citizenship behavior, which explains only on one side. We tried to investigate the effect of exchange utility of customer, such as relationship strength and psychological obligation together with the acquisition utility. In addition, we tried to investigate the relationship between customer loyalty and citizenship behavior in franchise context. Research design, data, and methodology - This study used data collected from the dining franchisee managers of 342 franchisors in South Korea. The franchisors consist of more than ten franchisees, the majority of which participated directly in the transaction with franchisor and have worked for more than six months. To test the hypotheses, the study used structural equation model analysis. Results - H1-1, 1-2, 1-3 predicted that acquisition utility would increase customer loyalty to franchisee. In support of H1-1, 1-2, 1-3, the results indicated that acquisition utilities such as perceived product value, perceived service value, and franchise brand reputation had positive effects on customer loyalty. H2-1, 2-2 predicted that exchange utility would increase customer loyalty to franchisee. In support of H2-2, the result indicated that psychological obligation had positive effects on customer loyalty like other acquisition utilities. However, H2-1 was not supported. Relationship strength had no significant effect on customer loyalty. H3 predicted that customer loyalty would increase customer citizenship behavior. In support of H3, the results indicated that customer loyalty had positive effect on customer citizenship behavior. Overall, the evidences generally supported the hypotheses. Conclusion - The results of the study show that not only acquisition utility but also exchange utility increases customer loyalty to franchisee and also show that customer loyalty increases customer citizenship behavior. Interestingly, however, relationship strength has no significant effect on customer loyalty. These results have two implications. The one is that increasing exchange utility can improve customer loyalty as acquisition utility can. The other one is that both of customer utilities can improve customer citizenship via customer loyalty.

• ETRI Journal
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• 제34권3호
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• pp.341-351
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• 2012

We deal with a resource allocation problem for multimedia service discrimination in wireless networks. We assume that a service provider allocates network resources to users who can choose and access one of the discriminated services. To express the rational service selection of users, the utility function of users is devised to reflect both service quality and cost. Regarding the utility function of a service provider, total profit and efficiency of resource usage have been considered. The proposed service discrimination framework is composed of two game models. An outer model is a repeated Stackelberg game between a service provider and a user group, while an inner model is a service selection game among users, which is solved by adopting the Kalai-Smorodinsky bargaining solution. Through simulation experiments, we compare the proposed framework with existing resource allocation methods according to user cost sensitivity. The proposed framework performed better than existing frameworks in terms of total profit and fairness.

• 통상정보연구
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• 제5권2호
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• pp.3-17
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• 2003

This paper examined a e-Business utility of on-line shopping mall firms. Based on the literature review and cases study, the following results were found. First, in e-business policy, it was found that partnership between government and market are very important to e-business utility. Second, e-CRM of on-line shopping mall firms should be considered web site design based on commodity, cafe based on experience and information shares, and transaction confirm service. Third, B2C e-commerce model should be contained firm-specific force, customer oriented force, social force, and technology force.

• Asia pacific journal of information systems
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• 제23권4호
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• pp.85-102
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• 2013

This study proposes a web presence readiness model based on pre-payment service functions and a post-payment service function both of which embrace the major concerns of customers in the online purchasing context. Based on the concept of customer utility from the product itself and instrumental utility, the research model suggests four antecedents including, Perceived Economic Benefits, Product Search Support Quality, e-Shopping Method Diversity, and Post-Payment Support Quality. We empirically examined a proposed research model using data collected from online rating company websites. Among the four antecedents, post payment support quality is found to be the most influential determinant of customer evaluation on e-commerce websites. Based on the empirical results, the current study proposes an alternate model of web presence readiness. The findings of this study may provide an insight to field practitioners designing commercial websites. The implications and future research directions are further discussed.

• 한국산학기술학회논문지
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• 제14권9호
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• pp.4270-4284
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• 2013

본 연구는 모바일 컨버전스의 유형을 그 특성에 따라 4가지로 분류하고 각각에 대한 사용자의 효용을 검증한 실증적 연구이다. 먼저, 휴대폰에 (1)인터넷 등의 서비스가 융합되는 개방서비스, (2)일정관리 등과 같이 고유의 서비스가 융합되는 고유서비스, (3)DMB 등과 같이 방송서비스가 융합되는 방송, (4)카메라 등과 같은 기기가 융합되는 기기의 크게 4가지로 컨버전스를 유형화하였다. 본 연구의 모델은 모바일 컨버전스의 효용이 컨버전스 유형별 이용수준과 품질수준에 의해 어떻게 달라지는가를 규명하는 것이다. 분석 결과, 개방서비스와 기기의 이용수준이 모바일 컨버전스의 효용에 미치는 영향이 유의하게 나타났고, 개방서비스의 품질수준이 효용에 미치는 영향이 유의하게 나타났다. 본 연구는 컨버전스를 유형화하고 사용자 효용에 영향을 미치는 유형을 검증함으로써, 향후 성공적인 디지털 컨버전스를 위한 의미있는 자료를 제공할 수 있을 것으로 기대된다.

• Journal of Information Processing Systems
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• 제5권3호
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• pp.151-158
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• 2009

This paper proposes a utility-based data rate allocation algorithm to provide high-quality mobile video streaming over femtocell networks. We first derive a utility function to calculate the optimal data rates for maximizing the aggregate utilities of all mobile users in the femtocell. The total sum of optimal data rates is limited by the link capacity of the backhaul connections. Furthermore, electromagnetic cross-talk poses a serious problem for the backhaul connections, and its influence passes on to mobile users, as well as causing data rate degradation in the femtocell networks. We also have studied a fixed margin iterative water-filling algorithm to achieve the target data rate of each backhaul connection as a counter-measure to the cross-talk problem. The results of our simulation show that the algorithm is capable of minimizing the transmission power of backhaul connections while guaranteeing a high overall quality of service for all users of the same binder. In particular, it can provide the target data rate required to maximize user satisfaction with the mobile video streaming service over the femtocell networks.

• 대한설비공학회:학술대회논문집
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• 대한설비공학회 2006년도 하계학술발표대회 논문집
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• pp.596-601
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• 2006

Because of insufficiency of energy resources and pollution of environment, it is necessary to develop alternative energy sources. Nuclear fission energy is used widely for source of electric Power but being restricted due to radioactivity problem. Nuclear fission is highlighted as the new generation of nuclear energy and researched worldwide because of low risk of radiation effect. The representatives of fusion research is China's EAST, KSTAR of Korea and ITER of world. Korea Superconducting Tokamak Advanced Research(KSTAR) project is on progress for the completion in August, 2007. In this study, the research of utility system for KSTAR be carried out. The utility system of KSTAR is consist of water cooling & heating system, $N_2$ gas system, DI water system, service water system and instrument air & auto control system. The progress of KSTAR utility system is under commissioning state after construction completion. The optimal operation scenario will be verified during commissioning and adopted to the KSTAR operation.

• 한국항만학회지
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• 제9권1호
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• pp.33-43
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• 1995

Korean economic and industrial structure has been seperated into some areas with the trend of the change to the bloc system of international economy: the Gyeongin including the capital area, the Middle-West, the South-West, the South-East, and the Eastern sea areas. Mokpo port has played a major role as the central one of the South-West area and the entrance of Yeong-san river of Jeonnam province gate. Some studies has been done on the Mokpo port, but there is no research of the analytical approach about it. In this paper, we analyze the data of 1994's on the domestic and oceangoing piers in the Mokpo port and simulate the transportation process of it through a queueing model. The results of the simulation are summarized as follows: The average arrival interval of the domestic vessel is 6.034 hours. The average service time and the berth utility rate are 24.056 hours and over 100%, respectively. The average arrival interval of the oceangoing vessel is 34.48 hours. The average service time and the berth utility rate are 120.04 hours and the 34.91%, respectively. The proposal to improving of the Mokpo port as follows: It is desirable to extend the capacity of domestic pier to about 50% for the optimal utility rate of 70% and in the case of oceangoing pier to be increase 65% of the vessel capacity for the optimal utility rate of 70%.