• Knowledge Management Research
• /
• v.21 no.1
• /
• pp.175-195
• /
• 2020

The development of platform service based on the information and communication technology has revolutionized patterns of commercial transactions, driving the growth of global economy. Furthermore, the radical advancement of artificial intelligence(AI) presents the huge potential to innovate almost all the industrial and economic activities. Given these technological developments, the goal of this paper is to investigate AI's impact on the platform service innovation as well as its influence on the business performance. For the goal, this paper presents the review of the types of service innovation, the nature of platform services, and technological characteristics of leading AI technologies, such as chatbot and recommendation system. As an empirical study, this paper performs a multiple case study of Kakao Group which is the leading mobile platform service with the most advanced AI in Korea. To understand the role and effect of AI on Kakao platform service, this study investigated three cases, including chatbot agent of Kakao Bank, Smart Call service of Kakao Taxi, and music recommendation system of Kakao Mellon. The analysis results of the case study show that AI initiated innovations in platform service concepts, service delivery, and customer interface, all of which lead to a significant decrease in the transaction costs and the personalization of services. Finally, for the successful development of AI, this research emphasizes the significance of the accumulation of customer and operational data, the AI human capital, and the design of R&D organization.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
• /
• 2020.11a
• /
• pp.153-154
• /
• 2020

It can be replaced with a smart work service centering on tasks that do not require on-site work among container terminal tasks. Here, the cloud service is helpful for small and medium-sized stevedoring companies as it reduces the cost and time required for initial system construction, and allows you to pay usage fees as needed. This study introduces a case study on the development of web services that comply with industry standards so that advanced ICT can be used in connection with the terminal operation system.

• Agribusiness and Information Management
• /
• v.11 no.2
• /
• pp.16-24
• /
• 2019

BRIS has been established by the Ministry of Agriculture, Food and Rural Affairs since 2011 under Article 21 of the Act on the Preservation, Management and Utilization of Agricultural Life Resources. It is an information service that provides information related to agricultural life resources in connection with the Rural Development Administration, the Forest Service, and Korea Seed & Variety Service, Agricultural Resources and Agricultural and Livestock Quarantine Headquarters. The purpose of this study is to evaluate how the users assess the information system quality (information quality, system quality) for the current Bio Resource Information Service (BRIS). Ultimately, the structural equation modeling analyzes the causal relationship between each variable and how it responds to the user's continuous use intention. As a result, information quality among information system quality and information quality among system quality used as the main variables for the evaluation of BRIS were statistically positively influenced by users' perceived usefulness, while system quality It has been analyzed to have a positive effect on the sustained use intention. The user's continuous use intention is positively influenced by the information system quality and perceived usefulness at a statistically significant level. Especially, the perceived usefulness plays a role in mediating the user's continuous use intention.

• Journal of Information Management
• /
• v.31 no.1
• /
• pp.1-11
• /
• 2000

Korea Institute of Industry and Technology Information(KINITI) provides the mailing service(Techno-Radar) of information on new technologies, products, and industrial trends to activate information distribution and to build a customer-centered information providing system. The information is classified into the manufacture industry, knowledge industry, and general information. Users can receive these information of their interest via e-mails. This report describes the ways to post information and to register and also emphasizes the importance of providing original materials, analysis and evaluation data of the industries as well as the mailing service to set up a user-centered information service system in the future.

• STI Policy Review
• /
• v.7 no.2
• /
• pp.85-105
• /
• 2016

This study compares the economic impacts among ICT sectors and derives strategic considerations for development of the ICT industry in Korea. Prior to analysis, this study classified ICT industry into four sectors: ICT equipment, components, service, and SW/system. This study conducted Input-Output Analysis on the four ICT sectors. An Input-Output Analysis is a quantitative economic technique that represents the direct and indirect interdependencies between different industries of a national economy. Features of each ICT sector were observed in the results. Within the ICT equipment sector, production is decreasing, import dependence is increasing, and employment size is very low, relative to the overall ICT industry. The component sector accounts for the over half of the output and value added of the ICT industry, but domestic production has recently declined. The subsector experienced decreasing production and increasing imports relative to the other ICT subsectors. In the service sector, output is small but its production and employment impact is very high. The fourth sector, ICT SW/system, has very low impact on production but high impact on employment. These features suggest two strategies to develop the ICT industry in Korea. First, the ICT component and service sectors should be promoted to stimulate growth of the national economy. Second, to encourage employment growth, policies should promote the ICT SW/system and service sectors.

• Journal of Korean Society for Quality Management
• /
• v.27 no.3
• /
• pp.17-39
• /
• 1999

A strategic model on quality management system was developed and applied for the public service sector. The public service sector includes a wide range of organizations such as local authorities responsible for education, social services and housing, government departments, military forces, and public enterprises like post office and Korean Railroad. Quality management requires strategic integration of management system for achieving customer satisfaction. Questionnaire was developed, and data was collected and analyzed for this study. Conclusively, leadership and organization culture are the important drivers among the quality management activities. Human resource development and process management are significantly related to employee satisfaction, which also significantly influences on customer satisfaction in the public sector.

• Journal of Positioning, Navigation, and Timing
• /
• v.5 no.1
• /
• pp.21-28
• /
• 2016

The Wide Area Differential Global Positioning System (WADGPS) that uses a number of Global Navigation Satellite System (GNSS) reference stations are implemented with various types and provide services as it can service a wide range of areas relatively. This paper discusses a constellation design of reference stations and performance analysis of the WADGPS. It presented performance results of static and dynamic users when wide area correction algorithm was applied using eight reference stations.

• Journal of KIISE:Software and Applications
• /
• v.33 no.5
• /
• pp.460-469
• /
• 2006

To integrate heterogeneous distributed systems, there exist various researches and developments for the purpose of its adoption into enterprise environment. However, when web service technologies are applied, it is difficult to adopt directly existing software system development methodologies, because of the peculiar architecture of web services, such as service provider, service requester, and service repository. M4WSD(Method for Wes Services Development) is a web service development process model and involves procedures and guidelines to develop web services based on a Use Case model that is elicited from a business domain in requirement analysis. In this paper, we focus on how to determine key realization decisions for each service. The assessment guidelines help you to structure the problem of determining implementation strategy.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.35 no.1
• /
• pp.47-56
• /
• 2012

Service Parts Management is defined as a supply management associated with service parts from the part suppliers to the final customer. A series of process to improve the customer service level by forecasting the demand and to minimize cost by maintaining the inventory level is included. Uniqueness such as missing value correction, the data pattern analysis and planned order system is designed and implemented. Main feature of order management system is to calculate order amount and order time based on selection of optimal forecasting algorithm.

• The Journal of Korean Association of Computer Education
• /
• v.8 no.5
• /
• pp.119-128
• /
• 2005

As the number and diversity of educational services increases rapidly on the Internet, we are faced with some service availability problems including persistent service monitoring and fault tolerancy. In this paper, we implemented a service monitoring & fault management system to enhance this availability and reduce administration cost of WBI system. In order to validate our system, we also illustrated an effective real-time monitoring and automatic fault announcement & recovery from our experiences in a real world WBI environment.