• Title/Summary/Keyword: Service Review

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Post-purchase Customer Choice Model for Subscription-based Information and Telecommunications Services (가입형 정보통신 서비스의 구매 후 고객선택모형)

  • Lee, Dong-Joo;Ryu, Ho-Chul;Ahn, Jae-Hyeon
    • Information Systems Review
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    • v.8 no.1
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    • pp.159-179
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    • 2006
  • With the advances in information technologies and the wide acceptance of IT outsourcing practices, subscription-based information & telecommunications services(ITS) become more available. Convergence and intensified industry competition have made it an imperative for the ITS providers to keep their current customers and acquire new customers at the same time. In this study, we developed a framework for effective customer management based on the factors influencing the post-purchase customer choice: stay with the present provider or switch to another one. Specifically, we classified the factors into four categories: Holding factors, Defect factors, Inducement factors, and Hurdle factors depending on the characteristics of the influence and direction of the influence. Based on the classification, we developed a post-purchase customer choice model for the subscription-based ITS providers. Then, we illustrated a possible application of the model in the context of the broadband Internet access service. The model could be used to increase the competitive advantage of service providers through the effective customer management in the subscription-based ITS market.

Study of CAP Profile Requirement for Emergency Alert System in Korea (공통경보프로토콜을 대한민국 경보시스템에 적용하기 위한 프로파일 요구사항 연구)

  • Kim, Jihee;Ahn, Soyoung;Jeon, Inchan;Lee, Yong Tae;Choi, Seong Jong
    • Journal of Broadcast Engineering
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    • v.19 no.6
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    • pp.847-853
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    • 2014
  • When a disaster occurs, effective alerts will reduce human life and property loss. The Integrated Emergency Alert System is a national disaster management system which integrates existing alert systems to deliver effective disaster alerts. Alert message exchange protocol is the essential technology for the System. In Korea, the first specification for "Common Alerting Protocol Profile for Integrated Emergency Alert System" was established in 2014. In this paper, we derive two additional requirements for more enhanced alert service and propose revision of the specification: multilingual alert service for foreigners and more flexible representation of target area. We review the associated foreign profile specifications as well as the domestic specifications to analyze these requirements. Finally, we propose the most efficient way to deliver multilingual alert message and to represent target area.

An Inducement problem on the principle liability without fault in a legislative bill of injury and relief in a medical accident (의료사고피해구제법안상 무과실책임주의 도입 문제)

  • Jeong, Yong-Yeub
    • The Korean Society of Law and Medicine
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    • v.7 no.2
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    • pp.271-310
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    • 2006
  • In the situation of bringing out of social problem about the medical accident and medical dispute, from 1988 the enactment activity for a legislative bill on conciliation of dispute has promoted, a legislative bill on prevention and relief of medical accident was again proposed in December, 2005. This bill has been faced rough going in review process of National Assembly. Because the purpose of this legislative bill is the conciliation of interest of between medical service consumer and medical service supplier, an item of issues of law is no-fault compensation scheme. However, as no-fault compensation scheme runs counter to the principle liability with fault in our civil law, as expected, whether the inducement is valid or, if induced, the problem is not must be totally reviewed. First of all, the general of principle liability without fault and especially the medical system in foreign countries are reviewed, by reviewing an issue and the pros and cons of the inducement of no-fault compensation scheme, this article draws the conclusion. After all, considering that the necessity adapting Gefahrdungschftung in medical accident as much as other industrial fields exists, the many provisions of the principle liability without fault exists in civil law and special law of our law system, and no-fault compensation scheme let legislative purpose be, to what extent, achieved by conciliating patient and doctor, the inducement of principle liability without fault in medical field is reasonable in the aspect of politic and legal system.

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Impact of DRG Payment on the Length of Stay and the Number of Outpatient Visits After Discharge for Caesarean Section During 2004-2007 (DRG 지불제도가 재원일수와 퇴원 후 외래방문일수에 미치는 영향: 2004-2007년도 제왕절개술을 중심으로)

  • Shon, Chang-Woo;Chung, Seol-Hee;Yi, Seon-Ju;Kwon, Soon-Man
    • Journal of Preventive Medicine and Public Health
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    • v.44 no.1
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    • pp.48-55
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    • 2011
  • Objectives: The purpose of this study was to examine the impact of Diagnosis-Related Group (DRG)-based payment on the length of stay and the number of outpatient visits after discharge in for patients who had undergone caesarean section. Methods: This study used the health insurance data of the patients in health care facilities that were paid by the Fee-For-Service (FFS) in 2001-2004, but they participated in the DRG payment system in 2005-2007. In order to examine the net effects of DRG payment, the Difference-In-Differences (DID) method was adopted to observe the difference in health care utilization before and after the participation in the DRG payment system. The dependent variables of the regression model were the length of stay and number of outpatient visits after discharge, and the explanatory variables included the characteristics of the patients and the health care facilities. Results: The length of stay in DRG-paid health care facilities was greater than that in the FFS-paid ones. Yet, DRG payment has no statistically significant effect on the number of outpatient visits after discharge. Conclusions: The results of this study that DRG payment was not effective in reducing the length of stay can be related to the nature of voluntary participation in the DRG system. Only those health care facilities that are already efficient in terms of the length of stay or that can benefit from the DRG payment may decide to participate in the program.

Analysis of Nursing Intervention Studies on Patients with Breast Cancer in Korea (유방암환자 대상 국내 간호중재 연구 분석)

  • Choi, Kyung-Sook;Kim, Mi-Sook;Lee, In-Ja;Han, Sang-Young;Park, Jung-Ae;Lee, Joo-Hyun
    • Asian Oncology Nursing
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    • v.11 no.1
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    • pp.74-82
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    • 2011
  • Purpose: This study was performed to systematically review the recently published nursing intervention studies. Methods: The literature was identified through the Korean Education and Research Information Service (KERIS), the Korean Information Service System (KISS), and National Assembly Library websites. Key words such as breast cancer, nursing, and intervention were used. The factors analyzed are as follows: 1) the characteristics of studies and study populations, 2) the classification of interventions, 3) outcome indicators and their effects, and 4) effective interventions. Results: Thirty two studies were included. Seventeen studies used a single intervention such as aerobic dance, TaiChi, foot massage, aromatherapy, or a stress-reduction method. Fifteen studies used combined interventions, including education, exercise, counseling, support, yoga or meditation. The data on 47 outcome indicators and their effects were segregated into psycho/spiritual outcomes, stress coping, physical outcomes, cardiorespiratory function, symptom management, arm and shoulder functions, fatigue, and quality of life. Some interventions had positive effects on stress, fatigue, and functions of shoulder. Conclusion: Various interventions are available for breast cancer patients, and some have had positive effects. However, more studies are required to develop evidence-based practice guidelines for nursing interventions.

The Construction Management Plan of Dong Myoung Service Area (동명휴게소 건설사업관리 수행계획)

  • In Chi-Sung;Kim Jeong-Won;Jung Soon-Gil;Park Gwon-su;Lee Sung-Gak;Do Sang-Yeek
    • Proceedings of the Korean Institute Of Construction Engineering and Management
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    • autumn
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    • pp.40-47
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    • 2003
  • The main purpose of Construction Management(CM) is the improvement of efficiency and effectiveness of the project with construction methodologies systematically and technically. This pilot project Dong Myeong Service Area and Gas Station project among 5 projects designated and supervised by Ministry of Construction and transportation(MOCT), is to reduce cost, to maintain and control schedule, to keep proper quality, Claim and Risk through Partnering, Design Review, Constructability, Value Engineering and Project Management Information System(PMIS) and so on. Major factors of CM Plan are introduction of the phased and classified Construction Management Services from initiation of project to completion and adaptation of CM technologies and guide the implementation methodologies of the CM Pilot Project in CM construction market.

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A Study of Activities and Demand on Welfare Nursing in Korea (사회복지분야의 간호활동실태 및 간호수요에 관한 연구)

  • Kim, Young-Im
    • Research in Community and Public Health Nursing
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    • v.7 no.2
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    • pp.203-215
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    • 1996
  • Social security is concerned with ensuring all citizens maintain basic needs, community health nursing maintains and promotes health for all community members. Lately, This new area of community health nursing, concern social welfare has increased. The objectives of this study are, first, to analysis the activities of nurses at community social welfare institutes, second, to estimate nursing demand for social welfare areas. The study methods used were as literature review, an analysis of statistical data and case study etc. The analytical framework also included a demand analysis of nursing manpower in community social welfare areas. The major results are as follows; 1. Employees which work at social welfare institutes number 55,464, nursing manpower (including nurse aids) number 1,458 and this is 3% of the total employees. Within nursing manpower, nurses number 780, nurse aids number 670. 2. The rates of nurses among total employees were high in institutes for mental disorders and institutes for the age. 3. The salary level of nurses was lower than average and the rates of retirement showed a roughly middle level in welfare institutes. 4. The satisfaction level of nursing services was high, and it is the trend that nurses substitute for nurse aids which retire at social welfare institutes. 5. Nurse demand that follows legal criteria is 2,221, but only 35% are working. It is therefore insufficient from the minimum of 733 to a maximum 1433. 6. The sufficiency rates by institution were high at institutes for vagrants, aged and the handicapped. In conclusion, the conditions are of nurses which are working in with the social welfare institutes are poor. Also the number of nurses compared rates of demand were in surplus. But, the basic direction of welfare policy is universal-preventive and provision of the family and of community centered service, and nursing service demand in the social welfare institute will increase continuously, we predict. Therefore, we will need a positive plan such as the development of an inservice education program and the construction of an information collection system etc.

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A Factor Analysis on the Degree of Importance of Professional Nursing for Advancing Nursing Image (간호이미지 개선을 위한 간호전문직의 중요도에 대한 일반인의 인식유형)

  • Oh Mi Jung
    • Journal of Korean Public Health Nursing
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    • v.14 no.1
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    • pp.80-99
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    • 2000
  • This study was designed to find the characteristics and patterns in subjectivity of an attitude on the degree of importance of professional nursing for advancing nursing image. Q-methodology was used as a research design and the research procedures were as follows. Q-sampling has been derived from the literature review and interview. Its credibility and validity were also tested by nursing professors. Total of 34 statements were selected. P-sampling has been drawn and 32 samples were selected. Based on 9 point scale. the selected respondents rated their operant definition on the degree of importance of professional nursing for advancing nursing image. The results of above procedures were analyzed by PCQ program. The attitude about the degree of importance of professional nursing for advancing nursing image were analyzed based on the typical array. extreme comments. and the demographic information of study subjects. The results revealed that there were four types of attitude about the degree of importance of professional nursing for advancing nursing image. The four types were named as follows; 1) The first type. agree of problem-solving perspectives. was consisted of 8 subjects. They emphasized that the nurse should solve a patient's problem promptly and precisely for advancing nursing image. 2) The second type. agree of kindness perspectives. was consisted of 5 subjects. They insisted that the nurse should be kind to patient and his family for advancing nursing image. 3) The third type. agree of love and service perspectives. was consisted of 4 subjects. They emphasized nursing spirit based on love and service for advancing nursing image. 4) The fourth type. agree of professional knowledge perspectives. was consisted of 6 subjects. They emphasized that the nurse should construct of professional nursing knowledge for advancing nursing image. As a result. this study discovered three types of the degree of importance of professional nursing for advancing nursing image. By identifying the nature of each of four types. this study can be useful to develop efficient strategies for advancing nursing image.

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Design of Integrated Portal Service System for Creation of High Quality Scientific and Technologic Academic Information (고품질 과학기술 학술정보 생산을 위한 종합 포털 서비스 체계의 설계)

  • Jeong, Hee-Seok;Park, Jae-Won;Lee, Yang-Sun
    • Journal of Korea Multimedia Society
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    • v.12 no.11
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    • pp.1530-1538
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    • 2009
  • KISTI-ACOMS ver. 2.0 has been distributed to more than 340 academic societies and used by more than 130 academic societies for 4 years since 2005 and still is desired for use by lots of other academic societies. But contrary to the desire and requests for system upgrades of academic societies, ACOMS has not been improved for last 3 years and some academic societies began to use domestic or foreign similar pay online peer review systems. In this paper, a new integrated portal service system is suggested in order to attempt national production cost-saving and quality improvement of academic information by creating and collecting high quality scientific and technologic academic information inexpensively. We come up with methodology of integration and utilization of a personal academic activity portal system interoperable with other services of KISTI, an open citation reference database automatically constructed by authors' activity and a journal evaluation system based on impact factor.

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A Review of the Literature about Refugee in Library and Information Science Field (문헌정보학 분야의 난민연구 문헌고찰)

  • Cho, Yong-Wan
    • Journal of Korean Library and Information Science Society
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    • v.37 no.1
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    • pp.193-219
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    • 2006
  • This study analyzes 47 articles dealing with refugees in library and information science field. The subjects of these articles are such various as the cases of refugee service in libraries and information centers, the library service guidance for refugees, information resources of refugees and forced migration study, and information need and Information seeking behavior of refugees. However, the research of this area has such limitations and weakness as the small scale of articles about refugees, the scarcity of professional researchers, the deficient studies concentrating refugees directly, and the unprepared research methods. Tn particular, there was no article about refugee which was produced by the library and information science field in South Korea. Urgently needed is the research of information needs and information seeking behavior of North Korean refugees considering the recent influx of North Korean refugee into South Korea.

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