• International Commerce and Information Review
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• v.17 no.2
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• pp.95-120
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• 2015

Under the stiff competition in the health care industry, the long run survival of medical institution depends on building up customer loyalty. The purpose of this study is to figure out the influencing factors on customer loyalty. This new model is based on Bettman(1979)'s customer purchasing decision making process(awareness-interest-final decision). The key characteristics of this model reflects the psychological change of customer purchasing decision The influencing factor at each purchasing stage must need to be identified because the inner decision making process is generally carried out by multistage. In this respect, this study shows the brand awareness of hospital plays an important role at the first stage. In a second stage, the servciescape and service quality of hospital must be considered. Finally, customer's perceived value is adopted. By using a sample of 116 Chinese tourists, this study empirically examines the influencing factors of customer loyalty. The results that the brand awareness and perceived value have a positive effect on customer loyalty.

• The Journal of the Korea Contents Association
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• v.9 no.12
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• pp.759-776
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• 2009

This paper aims at identifying trust factors to be managed in UCC environment, and how those trust factors impact on trust in UCC site. Also this paper examines the moderating effect of level of UCC participation(UCC retrieve, UCC production) on the relation between trust in UCC site and intention to use. For this purpose, we identified information, system, service, and site trust through intensive review of prior researches and some expert interviews. A total 338 surveys were used to analyze research hypothesis. The findings show that information, system, and service trust is positively and significantly related to site trust, and then site trust has impact on UCC usage. But, It is proven that there is no difference in effect of site trust on UCC usage according to level of UCC participation.

• International Commerce and Information Review
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• v.17 no.3
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• pp.279-298
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• 2015

This study is intended to grope for a way of strengthening the independent competitiveness of Korean design industry by deducing objective value evaluation factors in design and by closely examining what relation these factors have with the competitiveness of design-specialized company in global markets in order to reinforce the qualitative value system of design, and in order to strengthen the industrial competitiveness of design. First of all, this study defined the objective evaluation factors in design as the quantification of measurement evaluation, the consistency of process, the compatibility of project, and logical persuasiveness, and defined the competitiveness factor in design-specialized company as the reliability and service quality of company, and established a research model. According to the results of test, most of hypotheses were accepted. However, it was understood that the quantification of evaluation didn't have direction effect on the service quality of design-specialized company.

• Korean Business Review
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• v.23 no.2
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• pp.115-132
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• 2010

Kangwonland has been the only domestic casino and movement in casino industry has not been notable, but if more domestic casinos open in the future, it is inevitable those casino workers will move for the better remuneration and working condition. In this situation, in order to keep the previous customers and create new ones, we need to realize the importance of workers who lead customers' satisfaction. For this purpose, we need to find out the influential factors which affect the job satisfaction of the workers and try to turn the worker's satisfaction into good customer service. Despite the importance of casino workers, previous researches about casino industry focused only on economic effects, and there was few systematic research about the casino workers considering their job characteristics who provide services to customers in field. Therefore, this research aims to grasp influential factors of job satisfaction of casino dealers, analyze satisfaction and find out the ways to enhance the satisfaction. This will eventually help profit maximization of the casino company by improving the service quality. For this purpose, research was conducted whether job itself, relationship with the supervisors, promotion, remuneration, working environment affect the job satisfaction of the employees meaningfully and whether job satisfaction changes according to demographic characteristics.

• Korean Business Review
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• v.23 no.2
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• pp.77-98
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• 2010

While machines can replace general industries, it is impossible to do so in service industries in which require various contacts with clients. As automated system would not work in service industries, it requires more of reliance to human resources than other industries. The services done here for customers are consequently reflected to the level of customers' satisfaction and business performance. Thus, highly qualified services are important factors for the success in the industry, but the problem here is that there is not enough care for employees providing those services. Therefore, this study analyzes employees' personalities and shows how those affect to job satisfaction and organizational commitment. It also aims at showing present problems in companies. MBTI, a test showing one's character, has been applied for the analysis, and surveys have been provided to employees to see how their personalities affect to job satisfaction and organizational commitment. Through this process, job satisfaction in accordance with one's character and organizational commitment is partially similar, and the hypothesis assuming that there is interrelationship between job satisfaction and organizational commitment was proved.

• Journal of Korean Academy of Nursing
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• v.44 no.4
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• pp.418-427
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• 2014

Purpose: Objectives of this study were to investigate the association between efficiency and quality of health care in Long-term Care Hospitals (LTCH) and determine related factors that would enable achievement of both high efficiency and high quality at the same time. Methods: Major data sources were the "2012 Korean Assessment of Propriety by Long-term Care Hospitals" obtained from the Health Insurance Review & Assessment Service. Cost variables were supplemented by a National Tax Service accounting document. First, data envelopment analysis was performed by generating efficiency scores for each LTCH. Second, matrix analysis was conducted to ascertain association between efficiency and quality. Lastly, kruskal-wallis and mann-whitney tests were conducted to identify related factors. Results: First, efficiency and quality of care are not in a relationship of trade-offs; thus, LTCH can be confident that high efficiency-high quality can be achieved. Second, LTCH with a large number of beds, longer tenure of medical personnel, and adequate levels of investment were more likely to have improved quality as well as efficiency. Conclusion: It is essential to enforce legal standards appropriate to the facilities, reduce turnover of nursing staff, and invest properly in human resources. These consequences will help LTCH to maintain the balance of high efficiency-high quality in the long-run.

• Transactions of the Korean Society of Mechanical Engineers B
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• v.35 no.3
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• pp.331-336
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• 2011

The three-dimensional complex curvature of the airfoil complicates the manufacture and repair of gas-turbine components. As a result of the developments in computer technology since the early 1990s, CNC-based technologies for machine tools and related programs have been increasingly applied in the gas turbine industry. In particular, fiveaxis simultaneous machines with adaptive functions have proven its excellent flexibility and productivity due to the capability in determining the 3D data from the unknown curvature. A well-organized robot system with eight-axis simultaneous control can lead to powerful standardization and high productivity. We summarize and review CNC technologies and their applications in the gas turbine industry, with a discussion of the manufacture and repair of gas turbine parts.

• Transactions of the Korean Society of Mechanical Engineers A
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• v.38 no.11
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• pp.1283-1290
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• 2014

Recently, a wide variety of simulation techniques such as structure analysis and structure-fluid interaction analysis are being employed in the field of forensic engineering for resolving the problem of legal liability for accidents and disasters. In this study, we performed a forensic engineering investigation of a sinking accident of a DCM (deep cement mixing) vessel. The accident vessel was built as a dedicated SCP (sand compaction pile) vessel at the time of vessel building, and the DCM vessel was structurally modified, e.g., by increasing the leader height and constructing for leader expansion, without a stability review. To determine the effects of expansion and modification of structures in this sinking accident, structural stability evaluation was performed using commercial software for structural analysis, ADINA software. Through an analysis and comparison of simulation results obtained using ADINA software with the results of the structural modification and expansion, we could determine the exact cause of the sinking accident of the DCM vessel.

• Health Policy and Management
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• v.25 no.4
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• pp.256-263
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• 2015

Background: Initial treatment of acute upper respiratory infection (AURI) should not include antibiotics because most AURIs are caused by virus. However, the prescription rate of antibiotics in Korea is higher than in any other countries. Inappropriate use of antibiotics in Korea accelerated the emergence of antibiotics resistance and increased the social and economic burden. The objective of this study was to investigate the factors related to antibiotics use for the AURI among children-adolescents and adults. Methods: This study analyzed the Health Insurance Review and Assessment Service-National Patient Sample data which was nationally representative sampling stratified by sex and age. Results: The influencing factors of antibiotics use for AURI are gender, age, types of medical security, primary disease, existence of concomitant disease, treatment seasons, first visit or revisit, indicated specialty, types of medical institution, and location of medical institution. Conclusion: The results showed health policy makers are required to place more efforts to resolve inappropriate antibiotics use. Especially they need to establish a health policy to reduce the gap between areas and specialties and recommend standardized clinical guidelines according to the subgroup code of AURI and the age group of patients.

• Information Systems Review
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• v.7 no.2
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• pp.213-228
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• 2005

Due to the rapid progress of IT utilization, many firms have been perplexed how to increase the productivity and efficiency of the Information System and also to reduce the Total Cost of Ownership (TCO) of IS Organization. This paper employs the lens of the competitive advantages through Information System Outsourcing (ISO) arrangement. And also the concept of the "Utility Computing" of IBM-VNS. The Information Outsourcing System(ISO) is the fully or partly endorsed IT Outsourcing method, that supplies IT infrastructure, application system and system maintenance service, as well for the company networks. Many companies have implemented their own Information System. But some of the projects were not successfully carried out. We found many reasons for such a unsatisfaction with the quality of the new Information system. In this paper we select the "HanGlas Group" as the Case Study for Information System Outsourcing to overcome such difficulties. Through this Case Study we will learn the positive and negative aspects of ISO based on Utility Computing.