• Title/Summary/Keyword: Service Process Stage

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Study of Export Platform's Activation Plan on Public Services (국내 수출기업 해외시장 진출을 위한 공공서비스 수출플랫폼 활성화 방안에 관한 연구)

  • Bae, Hong Kyun;Choi, Young Jun;Kang, Shin Won
    • THE INTERNATIONAL COMMERCE & LAW REVIEW
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    • v.61
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    • pp.249-272
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    • 2014
  • The purpose of this study is to seek the revitalization plans of export platform for supporting export enterprise of the domestic public services. To activate the export platform, alternatives to two aspects are required as follows. First of all, a governance plan of export platform should be established. At present, an operation entity of export platform, which is still developing stage, is not yet established. In this situation, even though export platform developed, it will faced with inefficient operation. Therefore, an operation entity and appropriate business model are important to the platform activation. second, to activate platform, it is necessary to support export process of life cycle. In particular, the service, which can support the business strategies setting and project implementation stage, is required. In addition, in order to activate the export platform is need to operate with he government's support program.

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A Study on the Process of Estimating the Amount of Materials for Client's Decision-Making Support in Space Programming Stage of Pre-design BIM -focusing on Building Interior Finishing- (건축 기획 BIM의 공간 프로그래밍 단계에서 발주자 의사결정지원을 위한 물량예측 방법론에 관한 연구 -건축마감을 중심으로-)

  • Jun, Yeong-Jin;Kim, Ju-Hyung;Kim, Jae-Jun
    • Journal of The Korean Digital Architecture Interior Association
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    • v.10 no.3
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    • pp.19-28
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    • 2010
  • The construction projects are recently having changes in their magnitude and complexity. Therefore, the amount of information created and managed by participants over project phases is enormous and this may cause difficulties in consistent and integrated data management. Because of the change in construction projects, there is a need to apply more logical and systematic ways to deal integrated data management. For the solution to this, BIM(Building Information Modeling), a new paradigm for integrated management of the information over project life-cycle, has been seriously considered. Also, the Korean Public Procurement Service announced that project over 50 billion Korean Won should introduce BIM into procurement starting from 2012. However, the studies and development have lack on studies of applying BIM and managing the data made using BIM in pre-design and maintenance stage. In pre-design stage, the concept of schematic design model is made to support for making major decisions concerning the size, shape and cost of the project. To decide the cost for the building in this stage by making use of BIM, estimating the amount of building materials used for constructing should be preceded. In this study, the pre-design BIM is explained to gain a better understanding of its process, since this paper focused on space programming stage. Finally, the paper suggests the concept process of estimating the amount of materials in building interior finishing from selecting the type for the elements of each space made to support the client for making decisions in space programming stage based on pre-design BIM.

Stereotyping of Social Network Service with Contents of Fashion and Fashion Design Process Using a Method to Form Network (패션을 콘텐츠로 한 소셜네트워크서비스의 유형화와 네트워크 형성 방법을 활용한 패션디자인프로세스)

  • Im, Min-Jung;Kim, Young-In
    • Journal of the Korean Society of Costume
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    • v.64 no.4
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    • pp.21-36
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    • 2014
  • The purpose of this study is to suggest an effective fashion design process using social network services(SNS) as a method to develop designs. Fashion design process was systemized through literature study. The characteristics of social network, and element and method of network formation were investigated, and then design processes using SNS were suggested through survey study. This was done by applying formation of network and its method in SNS with contents of fashion to stage of process to develop fashion design. The study results are as follows. First, Fashion design process using SNS is composed of 5 stages. Second, SNS types with contents of fashion were classified to five types: blog, community, connection of fashion web service and SNS, fashion SNS, and fashion SNS game. Among them, types where development of fashion design and product distribution was done by formation of network are connected type of fashion web service and SNS, fashion SNS type. Fashion design development can be done by compiling, having contests, and cooperative work. A method that can be used for making assessments and decision is voting and predicting the market. Third, Fashion design process using SNS is composed of the stages such as planning, compiling, analysis, decision, implementation, and formation of network. It was analyzed that by connecting stages of collection and evaluation of information through participation of users, new contents were produced and there was a structure that was cycled continuously.

Comparison of the Practical Use Condition of e-finance Portal Site between Korea and U.S.A. (한.미간 e-finance 금융포털사이트의 활용실태 비교)

  • Kim Dong-Gyoon;Cha Soon-Kwean
    • Management & Information Systems Review
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    • v.7
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    • pp.21-51
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    • 2001
  • For increasing the competitiveness and efficiency of Korea's finance industry under the new e-finance paradigm, this paper compared the practical use of finance portal site' on service parts and stage between Korea and U.S.A.. The services which can be served from site are banking, mortgage and credit loan, stock, card, retirement tax, PFM(Personal Finance Management), EBPP(Electronic Bill Presentment and Payment) and Account Aggregation and so on. The stage of site can be divided as the information provide stage which only gives information about service parts, on-line transaction stage which real-time transaction is possibile and PFM services provide stage according to development process. As a result, the beginning of finance portal service in Korea was lated about 10years and more than it of U.S.A. So the development stage of domestic portal site is still staying in the first step and the providing services and contents or business model development parts are also in the same stage than U.S.A. Resides, Korea's sites mainly focus on their first service parts even though they recently aim internet finance portal, and provide not real time transaction but finance information. On the other hand, the U.S.A. site support substantially not only various on-line transactions but also distinctive personal services like PFM(Personal Finance Management), EBPP(Electronic Bill Presentment and Payment), Account Aggregation and Trans-account, brokerage, education center, mortgage loan, mutual fund, option, pension fund and IPOs and so on. Thus, the site of Korea need to establish real type of internet finance portal which provides one-stop services on every type of finance to customers in the real time and also require the strategic integration among finance institutions. The next turn, they need to build information system and education center to give best satisfaction to customers and acquire customer information and marker environment changes and need to provide distinctive services to quality customers throughout database from this. Also the site should provide various type of banking services which refereed above like PEM, EBPP and education center etc, and the government of Korea should support the building of IT infrastructure to Physical, legal, systematic, sociocultural, technical and human resource sections. This paper provided the future movement direction of the domestic finance portal through comparison and analysis on the practical use of it between Korea and U.S.A. and also wanted to contribute for developing and reading of Korea finance portal in the new era of the finance paradigm.

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Electrical signal characteristics of conductive asphalt concrete in the process of fatigue cracking

  • Yang, Qun;Li, Xu;Wang, Ping;Zhang, Hong-Wei
    • Smart Structures and Systems
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    • v.14 no.3
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    • pp.469-477
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    • 2014
  • As a kind of intelligent materials, conductive asphalt concrete has a broad application prospect including melting ice and snow on the pavement, closing cracks in asphalt concrete, sensing pavement damage, and so on. Conductive pavement will be suffered from fatigue failure as conventional pavement in the process of service, and this fatigue damage of internal structure can be induced by electrical signal output. The characteristics of electrical signal variation of conductive asphalt concrete in the process of fatigue cracking were researched in this paper. The whole process was clearly divided into three stages according to resistance changes, and the development of fatigue damage wasn't obvious in stage I and stage II, while in stage III, the synchronicity between the resistance and damage began to appear. Thus, fatigue damage variable D and initial damage value $D_0$ represented by the functions of resistance were introduced in stage III. After calculating the initial damage value $D_0$ under different stress levels, it was concluded that the initial damage value $D_0$ had no noticeable change, just ranged between 0.24 and 0.25. This value represented a critical point which could be used to inform the repair time of early fatigue damage in the conductive asphalt pavement.

A Study on the Characteristics of Methods for Experiencing Contents and Network Technologies in the Exhibition space applied with Location Based Service - Focus on T.um as the Public Exhibition Center for a Telecommunication Company - (위치기반서비스(LBS) 적용 전시관의 콘텐츠 체험방식과 기술특성에 관한 연구 - 이동통신 기업홍보관 티움(T.um)을 중심으로 -)

  • Yi, Joo-Hyoung
    • Korean Institute of Interior Design Journal
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    • v.19 no.5
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    • pp.173-181
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    • 2010
  • Opened on November 2008, as the public exhibition center of a telecommunication company, T.um is dedicated for delivering the future ubiquitous technologies and business vision of the company leading domestic mobile communication business to the global expected clients and business partners. Since the public opening, not only over 18,000 audiences in 112 nations have been visiting T.um, but also the public media have been releasing news regarding the ubiquitous museum constantly. By the reasons, T.um is regarded as a successful case for public exhibition centers. The most distinguished quality of the museum is established by the Location Based Service technology in the initial construction stage. A visitor in anyplace of T.um can be detected by digital devices equipped GPS systems. The LBS system in T.um allows visitors to get the information of relevant technologies as well as the process of how to operating each content at his own spots by smart phone of which wireless network systems make it possible. This study is focusing on analyzing and defining the T.um special qualities in terms of technologies to provide the basic data for following exhibition space projects based on LBS. The special method of experiencing contents can be designed by utilizing the network system applied to T.um in the planning stage.

A Design of Policy-Based Composite Web Services QoS Monitoring System (정책 기반의 합성된 웹 서비스 품질 모니터링 시스템의 설계)

  • Yeom, Gwy-Duk;Jeong, Choong-Kyo
    • Journal of the Korea Society of Computer and Information
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    • v.14 no.10
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    • pp.189-197
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    • 2009
  • As the web service technology matures. research is focused on the composite web services that combine individual web services within an enterprise or between enterprises. Quality of service is the critical competitiveness factor in this mature technology stage where there are many services with similar functionalities differing only in some non-functional properties. Monitoring is the key component for the service quality management of a web service. A service quality monitoring system design using a broker is presented in this paper. OWL-S is used to specify the composite service process and a service policy (inputs and outputs of each service, quality attributes and values, etc.) built by WS-Policy is applied to the composite service process. If there is any discrepancy between the service policy and the monitored data, the service provider and the user are notified of it so as to take necessary measures. We have implemented a travel reservation system as an example of the presented design and the experimental results are shown. Average response time was monitored and the timeout policy was applied in the experiment.

Affective quality improving method for service fields by analysing customers' affective sensory responses (감성적 감각반응 분석을 통한 서비스 감성품질 제고 방법)

  • Choe, Jaeho;Park, Sungjoon
    • Journal of Korean Society for Quality Management
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    • v.44 no.4
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    • pp.897-906
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    • 2016
  • Purpose: The purpose of this study was to propose the useful method to improve service affective quality by analyzing customer's service experiences and evaluating the satisfaction of the affective sensual responses to physical stimulus. Methods: While customers were experiencing the service, the customers evaluated the subjective satisfaction for the visual, auditory, tactile, olfactory and gustatory senses on a scale of -3 to 3 at each stage of the service process. The customers described the positive and negative feelings about each sensory stimulus, and explained the reason for the subjective evaluation scores. After experiencing the whole service, customers evaluated the affective quality of the whole service. Results: The proposed method was applied to coffee shops. 35 male and female college students were evaluated for 15 coffee shops in Korea. Multiple regression analysis revealed that auditory and olfactory senses had a greater impact on service affective satisfaction than other senses. Conclusion: This method is useful to identify the factors that affect customer's affective quality and to find the target to improve physical environment more easily than existing methods.

Evaluation of Service Quality in Self-Service Technology: Based on Grounded Theory for Unmanned Order Payment Technology (셀프서비스 기술에서의 서비스 품질 평가: 무인주문결제기술에 대한 근거이론 접근)

  • Ruofei, Ma;Koh, Joon;Park, Sangcheol
    • Journal of Information Technology Services
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    • v.21 no.1
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    • pp.21-40
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    • 2022
  • Advances in information and communication technology have introduced self-service technologies (SSTs) to service companies, changing the way they serve. In addition, as SSTs are expanding for low cost and high efficiency, opportunities for technology to interact with consumers have increased. Restaurant managers have the advantage of the SSTs win-win strategy, which allows consumers to freely receive the products or services they want, but some consumers have low satisfaction of the SSTs, especially elder people and the blind. This study examines the effect of unmanned order payment technology on service quality evaluation. For this, we interviewed a total of 12 consumers in their 10s to 50s with the experiences of using unmanned order payment technology, applying the Grounded Theory Method(GTM). Through a review of the research participant interview materials, totally 84 concepts were derived and the concepts were analyzed to derive 15 subcategories and 10 upper categories. Finally, a paradigm model of the effect of unmanned order payment technology on service quality assessment was derived. It also found the importance of consumers' sense of obligation to use unmanned order payment technology, recognition of advantages (e.g., time savings), recognition of shadow labor, and recognition of whether the technology usage process is in the service quality assessment stage.

THROUGHPUT ANALYSIS OF TWO-STAGE MANUFACTURING SYSTEMS WITH MERGE AND BLOCKING

  • Shin, Yang Woo;Moon, Dug Hee
    • Journal of applied mathematics & informatics
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    • v.33 no.1_2
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    • pp.77-87
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    • 2015
  • Parallel lines are often used to increase production rate in many manufacturing systems where the main line splits into several lines in parallel, and after some operations, they merge into a main line again. Queueing networks with finite buffers have been widely used for modeling and analyzing manufacturing systems. This paper provides an approximation technique for multi-server two-stage networks with merge configuration and blocking which will be a building block for analysis of general manufacturing systems with parallel lines and merge configuration. The main idea of the method is to decompose the original system into subsystems that have two service stations with multiple servers, two buffers and external arrivals to the second stage are allowed. The subsystems are modeled by level dependent quasi-birth-and-death (LDQBD) process.