• 한국품질경영학회:학술대회논문집
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• 한국품질경영학회 1998년도 The 12th Asia Quality Management Symposium* Total Quality Management for Restoring Competitiveness
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• pp.77-91
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• 1998

• 한국콘텐츠학회논문지
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• 제6권1호
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• pp.102-113
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• 2006

식음료상품의 시스템화와 매뉴얼화, 서비스의 질적 향상, 기술혁신 변화 등을 바탕으로 호텔식음료 부문의 매출증대와 이윤의 극대화를 위한 요인을 찾아내는 것은 점점 더 거세진 외부환경 변화에 대응하기 위한 중요한 대책이 아닐 수 없다. 본 연구에서는 여러 호텔 식음료 부문중 식음료 상품의 품질, 레스토랑, 연회장, 메뉴, 서비스 관리 등에 대한 품질관리상의 여러 과제들을 파악하고 이에 관련된 문제들을 해결할 수 있는 방안을 강구해보고자 시도되었다. 즉 호텔 식음료 부문의 특성에 따라 호텔 식음료 품질의 중요도 평가가 유의미적인 차이를 보이는지에 대한 검증을 하고 이에 대한 마케팅의 방안을 제시하여 보았다.

• 디지털산업정보학회논문지
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• 제17권4호
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• pp.103-108
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• 2021

Knowledge graph is a technology that improves search results by using semantic information based on various resources. Therefore, due to these advantages, the knowledge graph is being defined as one of the core research technologies to provide AI-based services recently. However, in the case of the knowledge graph, since the form of knowledge collected from various service domains is defined as plain text, it is very important to be able to analyze the text and understand its meaning. Recently, various lexical dictionaries have been proposed together with the knowledge graph, but since most lexical dictionaries are defined in a language other than Korean, there is a problem in that the corresponding language dictionary cannot be used when providing a Korean knowledge service. To solve this problem, this paper proposes an ontology based on the parts of speech of Korean. The proposed ontology uses 9 parts of speech in Korean to enable the interpretation of words and their semantic meaning through a semantic connection between word class and word class. We also studied various scenarios to apply the proposed ontology to vehicle services.

• 한국컴퓨터정보학회논문지
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• 제21권10호
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• pp.69-76
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• 2016

In this paper, we propose a real-time remote logging model for development of android applications using LBS(Location based Service). The model has two major parts: Mobile Log Management Service and Remote Log Server. Mobile Log Management Service consists of the log collector and the remote log manager. The log collector is an aspect of AOP which can collect logs from the target application without modifications of source codes. The remote log manager has a background service component so that it can receive logs whenever the log collector captures logs from the target application. Remote Log Server communicates with Mobile Log Management Service by socket interface. Therefore, Remote Log Server can show logs in real-time. To validate the efficiency of the proposed model, we show a case study, and compare the model with other models.

• 대한영양사협회학술지
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• 제7권1호
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• pp.87-104
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• 2001

This study was conducted as a part of the project developing the standards of national board test for the dietitian's licence. The purpose of this study was to define the job description of dietitians, and to describe the task elements based on the detailed analysis of the dietitians' work. This study team established the research team which was composed of food and nutrition experts, 7 of registered dietitians and 3 of university professors. Draft job description form was made to fully explain the dietitians' task elements, process and sequence by the research team. Final job description form was confirmed after the validity of 576 task elements was reevaluated upon 4 point scale test based on the frequency, importance, and difficulty by 21 field registered dietitian by the study team. It was also confirmed by the university. This form was formated by following DACUM method which analyzed the job description containing duty, task and task elements. It was organized to include every dietitians' work and to describe the every detailed process of work. Duty was defined as the specific and independent work as a dietitian, and was composed of 17 parts, i.e 10 parts in food supply management area and 6 parts in nutritional care service area and self promotion area. Duties were also divided into 99 tasks containing the 576 detailed task elements to describe definite action, steps and decisions. Seventeen parts are following; menu planning, storage and inventory control, food production, meal service, waste management, sanitation, equipment and facility management, human resource management, financial management, nutrition assessment of life cycle, nutritional assessment of several disease, nutritional assessment in specific condition, medical nutrition therapy, nutritional education, public health nutrition and self promotion. If these protocols are properly performed and presented, they can provide the likelihood that dietetics professionals work as a primary contributors in promoting health care and preventing disease nationally.

• 급식외식위생학회지
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• 제2권1호
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• pp.36-43
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• 2021

The development of food poisoning prevention guidelines aims to prevent food poisoning in advance and improve the safety of children's meals through hygiene management of children's feeding facilities, especially infants' facilities. Therefore, the composition of the content should be designed so that it can be fully understood from the point of view of the layperson. In terms of meal service management, various standards must be fully reflected and reviewed to increase utilization in the field. Daycare centers and kindergartens have different administrative agencies, similar application laws and guidelines, but different parts exist and various types of facilities, so management standards are often ambiguous. Therefore, such management requires easy guidance, not special guidance, and it should be universally applicable to any facility. Prior studies have shown that the management of meal facilities is the most efficient, but it is difficult to hire and deploy specialists due to the operation of children's meal facilities, so guidance, facilities managers and workers need to voluntarily practice them. It is time to prepare hygiene guidelines that reflect the characteristics of these children's cafeterias, and it is necessary to prepare and utilize guidance suitable for reality until it is institutionalized for the deployment of manpower exclusively for meals.

• 한국유통학회지:유통연구
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• 제1권2호
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• pp.141-172
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• 1996

This study is to investigate global logistics strategies of Korean electronics companies. in terms of service parts. According to the survey, Korean electronics companies were pursuing multi-level global logistics network such as global, continental, national, regional and service center echelon for improving the efficiency of service parts global logistics. Especially there was a tendency of developing new continental distribution centers. And the companies were exploiting efficiency through inventory control by multi-level echelon, demand forecasting by the product life cycle and supply and service lead time management. But there were some insufficient factors for the efficiency of global logistics operation at the construction of worldwide real time logistics information system and pursuit of the efficiency on the whole network including subcontractors. For the future competitive advantage of the Korean electronics companies, the following are suggested: 1) the establishment of arranged logistics channel adjusting each company's global strategy, 2) the construction of worldwide real time logistics information system, 3) the reengineering of all logistics procedures such as order processing, shipping, inventory control, etc., 4) the enhancement of the ratio of the supply from the external companies and the internal manufacturing subsidiaries at each continent, 5) and the pursuit of operational internalization of external subcontractors.

• 한국컴퓨터정보학회논문지
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• 제23권5호
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• pp.55-63
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• 2018

In this paper, we designed a system that integrate and organize customer management programs and databases, which are performed independently of each other. And we designed the system so that it can be used for future marketing by implementing the system to share and efficiently utilize mutual independent maintenance information. From the CRM perspective, a comprehensive information system ghat manages every information on both new cars and second hand cares grom their purchase, to parts, to insurance, and to scraping needs to be established. The following should be applied in the establishment of the IAMS. Auto makers or auto maintenance services providers exclusive management of information on customers and their car maintenance services is aggravating the customer's inconvenience and complaints. In addition, the service provider has difficulty providing consistent maintenance services because it has little information about previous auto maintenance services the customer received. Besides, the customers who have no information on costs of parts and labor tend to hesitate to trust the costs of maintenance services. This study to provide customers with systematic maintenance service and causing them some inconvenience. Therefore, in order to maintain existing customers, auto maintenance service providers should provide services the customers wanted on the basis of accurate information about them.

• 디지털산업정보학회논문지
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• 제16권4호
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• pp.55-65
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• 2020

As corona began to spread around the world, it had such a big impact on many people's lives that the word "Untact Culture" was born. Among them, non-face-to-face meetings naturally became a daily routine as educational institutions and many domestic and foreign companies used video conferencing service platforms. Among many video conferencing service platforms, Zoom, the company with the largest number of downloads, caused many security issues and caused many concerns about Zoom's security. In this paper, Zoom's security problems and vulnerabilities were classified into five categories, and Zoom's latest update to solve those problems and the 90-day security planning project were compared and analyzed. And the problem was solved and classified as unresolved. Three of the five parts have been resolved but are still described as how they should be resolved and improved in the future for the two remaining parts.

• 경영과정보연구
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• 제33권1호
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• pp.299-312
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• 2014

본 연구의 목적은 서비스복구에 대한 고객의 공정성 지각이 고객의 만족과 그 행동적 결과에 미치는 영향을 조사하는 것이다. 선행연구들은 고객만족을 전반적으로 측정하고 있으나 본 연구에서는 서비스복구만족과 관계만족으로 구분하여 고찰하였다. 연구 결과, 서비스복구만족에 대한 분배적 공정성과 상호작용 공정성은 긍정적 영향을 미치나 절차적 공정성은 영향을 미치지 않는 것으로 나타났다. 그러나 관계만족에서는 분배적 공정성, 절차적 공정성, 상호작용 공정성 모두 유의한 영향을 미치는 것으로 나타났다. 또한 서비스복구만족과 관계만족은 고객충성도에 모두 긍정적인 영향을 미치는 것으로 나타났다. 이러한 연구결과는 서비스복구에 대한 지각된 공정성의 중요성을 확인할 뿐만 아니라 서비스복구에 대한 고객만족이 더 높은 수준의 고객충성도를 초래한다는 것을 강조한다.