• 간호행정학회지
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• 제18권1호
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• pp.106-117
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• 2012

Purpose: This study was designed to develop quality outcome indicators for nursing homes and community-based home care that would contribute to an appropriate evaluation and improvement of quality of long term care in Korea. Methods: The preliminary quality indicators of long term care were developed from a literature review and clinical expert panel. A content validity testing was done using a panel of experts who were selected from academic and clinical field of long-term care. The final quality indicators were confirmed after application in four nursing homes and four home care agencies to test clinical validity. Results: The preliminary quality indicators consisted of 3 domains and 19 indicators. The final quality indicators were composed of 4 domains and 17 indicators. Conclusion: This study demonstrated the feasibility of outcome quality indicators in long term care. These quality indicators can be effectively used to evaluate the quality of nursing home and home care and to improve the quality of care in the Korean long-term care system.

• 수산경영론집
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• 제47권3호
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• pp.53-69
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• 2016

The purpose of this study is to explore the ecosystem service and benefit indicators of natural seaweed beds. Ecosystems of natural seaweed beds provide a wide range of services and benefits to human society including provisioning services, regulating services, supporting services, and cultural services. Indicators for each of the ecosystem services are chosen by marine plants ecologists and as follows. Ecosystem indicators of natural seaweed beds for provisioning services are well-being food(amount of seaweed harvested/amount of fish landed, fish biomass, area of natural seaweed beds, the number of species, contribution to the second production), raw materials(amount of biomass by breed, amount of aquaculture feed), genetic resources(amount of genetic material extracted, amount of genetic material contained by age and habitat), and medicinal resources(amount of medicinal material extracted). Ecosystem indicators of natural seaweed beds for regulating services are air purification(amount of fine dust/NOx or $SO_2$ captured), climate regulation(amount of $CO_2$ sequestered), waste treatment(amount of N, P stored, biochemical degradation capacity COD), and costal erosion prevention(length and change of natural coast line, amount of sediment prevented). Ecosystem indicators of natural seaweed beds for supporting services are lifecycle and maintenance(primary production, contribution to the second production) and gene pool protection(amount of compositional factors in ecosystem, introduced species). Ecosystem indicators of natural seaweed beds for cultural services are recreation and tourism(the number of visits of an area) and information for cognitive development(amount of time spent in education, research and individual learning about ecosystem of natural seaweed beds).

• 한국인터넷방송통신학회논문지
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• 제11권2호
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• pp.245-252
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• 2011

VoIP는 IP기반의 네트워크를 통해 음성 통화를 전송하는 Voice over Internet Protocol의 약자로서 최근에는 IP기반으로 음성 이외의 다양한 서비스가 제공되고 있다. 이러한 VoIP서비스의 확대 공급에 따라 VoIP 서비스의 품질관리가 중요한 이슈로 부각되고 있다. 따라서 본 논문에서는 VoIP서비스의 품질관리에 관한 연구를 다룬다. 이를 위하여 본 고에서는 VoIP 기술, 서비스 현황 및 네트워크 구성도를 파악하고 네트워크 사업자 관점이 아닌 고객관점의 VoIP 품질관리를 위한 key quality indicators(KQIs)/key performance indicators(KPIs)를 파악한다. 이를 위하여 일반적인 서비스 품질관리의 개념과 통신관련 서비스 품질관리의 개념에 대해서도 파악한다. 또한 KQIs중 가장 중요하다고 생각되는 품질관리 지표를 선정하여 통계적 품질관리 기법 중 하나인 $\bar{x}$와 R Charts를 이용하여 어떻게 기업에서 품질관리를 할 수 있는지 실제 예를 보여준다.

• 보건의료산업학회지
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• 제9권4호
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• pp.1-12
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• 2015

Objectives : The aim of this research was to develop evaluation indicators that ensure safe services and enhance the quality of small-sized dental hospitals within local communities to prepare for the dental hospital accreditation system. Methods : Materials and data from a total of 460 respondents were analyzed after quality improvement indicators were formed by surveying experts and studying documents in Korea and abroad, and by conducting a survey from August 21, 2013 to September 30, 2013 for validation purposes. Results : Based on the results of factor analysis. all measured items appeared to be statistically significant with a factor loading score of at least 0.5, and the correlation between the factors all appeared to be high as well. The goodness-of-fit for the model also appeared to be within the recommended acceptance level. Thus, the proposed evaluation indicators for dental hospital accreditation developed in this study consisted of a total of seven major category factors and a total of 91 detailed items. Conclusions : Furthermore, the results suggest that the evaluation indicators can be used to improve the quality and to ensure the safe services of dental hospitals in local communities.

• 대한토목학회논문집
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• 제34권6호
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• pp.1893-1899
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• 2014

본 연구는 노무중심의 전문건설업체의 경영성과지표와 건설경기지표와의 상관성 분석을 통해 노무중심의 전문건설업체의 대응전략을 제시하는 것을 목적으로 수행되었다. 노무중심의 전문건설업체는 건설수주액이 유동자산회전율에 장기적으로 영향을 미치고 있다. 이는 인력확보를 위해 유동자산을 운용하고 있기 때문인 것으로 판단된다. 즉, 노무중심의 전문건설업체는 특정 자재 혹은 장비에 대한 확보가 아닌 근로자의 수급에 초점을 맞추고 있기 때문에, 원활한 인력수급을 위해 유동부채 해결을 위한 유동자산을 운영하여 매출액 증가를 도모하기 때문인 것으로 판단된다.

• 한국도서관정보학회지
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• 제44권4호
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• pp.71-92
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• 2013

본 연구는 우리나라 대학도서관에서 장애 학생의 교육복지 향상을 위하여 필요한 핵심적인 서비스 요인이 무엇인지를 규명하고, 장애인 서비스 수준을 측정하기 위한 평가지표를 개발하고자 하였다. 이를 위해 공공도서관의 장애인 서비스 기준과 대학도서관의 직무단위, 그리고 선행 연구문헌을 분석하여 대학도서관에 적합한 장애인 서비스 평가요인과 하위지표를 추출하였다. 추출된 평가요인과 하위지표는 대학도서관 현장에 근무하고 있는 사서를 대상으로 사전조사와 본 조사를 실시하여 평가지표로서의 적합성을 검증하였다. 평가지표 검증 결과, 대학도서관 사서 집단이 인식하는 대학도서관 장애인 서비스 평가요인은 8개 요인 33개 하위지표로 구성되어 있음을 확인하였다.

• 산업경영시스템학회지
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• 제42권1호
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• pp.21-32
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• 2019

The flow of the $4^{th}$ Industrial Revolution calls for the innovation of the traditional business models of the manufacturers. Servitization is a corporate strategy to respond to changes in the business environment. These days, the value that the market demands can be created on the basis of the product-service integration. Thus the manufacturers must pursue the fundamental innovation of the current strategy and business models. It is necessary to create common values with customers through providing product-service integrated offerings beyond the development, production, and delivery. The purpose of this study is to develop the evaluation indicators for selecting suppliers when the manufacturer who offers the value of product-service integration needs to obtain the resources from outside. The case company in this study is the manufacture firm conducting the retail IoT business as a new business. The Delphi method is used to develop the evaluation indicators for selecting suppliers. This study suggests the academic implications providing the perspective of Servitizaiton by using Delphi method, and the practical implications applying the creating value method of Servitization by collecting the opinions from both value providers and value consumers in the process of developing the evaluation indicators.

• 품질경영학회지
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• 제40권3호
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• pp.381-393
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• 2012

Purpose: Considering various measurements for healthcare service quality, the purpose of this study is to examine measurement items for healthcare service quality (HCSQ) based on previous study and service quality evaluation institutions in the international community. Methods: The proposed research model was tested using measurement analysis, based on data collected from 387 respondents in the selected hospital with more than 500 beds in South Korea. Results: The results of the study shed insights about the relative importance of quality items as degree of improvements of care services tangible, safety, efficiency, and empathy. Also, the study provides new measurement model for healthcare service quality. Conclusion: Healthcare organization thrives to find the key factors for improving quality of care and service that meet customers' needs and expectations.

• 인간식물환경학회지
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• 제24권3호
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• pp.245-256
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• 2021

Background and objective: The vitalization of urban agriculture has increased various forms of experience-based education using school gardens, which raised the importance of school gardens in terms of value as well as the need to develop an implementation system for education-based agricultural experience service using school gardens. Thus, we reset the evaluation indicators from the previous study to establish objective evaluation indicators that enable quantitative comparison of school garden education services. Methods: Analytic hierarchy process (AHP) and direct question (DQ) surveys were conducted on 20 experts from October 12 to 19, 2020 after establishing the purpose and subjects of evaluation, and then the weights were calculated using the Expert Choice 2010 program. Results: First, we analyzed the problems of the previous indicators by categorizing the performance indicators and comparing and verifying them with six requirements of valuation. Then, we added 'welfare values' and established sub-indicators accordingly. The importance of value indicator in AHP was in the order of education values (0.544), health values (0.182), welfare values (0.164), environmental values (0.062), and economic values (0.049). The importance of environmental and economic values was relatively low, less than 0.1. The importance of sub-indicators was highest in cultivating character (0.144), followed by enhancing ecological sensitivity (0.141) > promoting mental health (0.134) > cultivating agricultural literacy (0.120) > improving social skills (0.104). And mitigating climate change in environmental values was lowest (0.009). Increase in income was the lowest (0.036). This can be regarded as the expression of change to increase the educational effect based on collective life and the connotative meaning of 'school'. In the case of DQ, the AHP weight and order were the same, but the environmental and economic values were relatively low, and the result was different from AHP weight. For sub-indicators, the importance in DQ was highest in promoting mental health (0.136), followed by promoting physical health (0.085), ]cultivating character (0.082), social integration (0.072), and enhancing ecological sensitivity (0.071). After reviewing related experts, we came up with 5 evaluation indicators and 16 sub-indicators for school garden education service, which are objective evaluation indicators that enable quantitative comparison. Conclusion: In the future, we will validate the socioeconomic values of school garden education services and contribute to revitalizing school gardens by establishing policy alternatives for effective operation and management of school gardens.

• 한국항만경제학회지
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• 제39권3호
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• pp.179-189
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• 2023

우리나라의 현행 항만개발제도는 장래 항만물동량을 기준으로 항만시설의 완공 시기와 규모를 조정한다. 물동량 연동 항만개발제도라 불리는 현행 항만개발제도는 효율적으로 한정된 예산을 집행했다는 긍정적인 평가를 받았다. 그러나 최근 국내 항만시설의 노후화가 가속화 되면서 국내 항만시설의 서비스 수준저하에 대한 우려가 커지고 있다. 하지만 현재 우리나라 항만개발제도에는 서비스 수준을 평가하고 개발 결정지표로 활용할 수 있는 기준이 마련되어 있지 않다. 이에 본 논문의 목적은 항만의 서비스 수준을 측정하기 위한 지표를 선택하고 지표 간 가중치를 도출하여 현재의 '물동량 연동 항만개발제도'과 연계될 수 있는 항만서비스 지수(PSI)를 개발하는 것이다. 다양한 선행연구 분석 결과를 바탕으로 선박 대기율, 선석 생산성, 선박 재항 시간, 선박 생산성을 항만 서비스 지수를 구성하는 4가지 지표로 선정하였다. AHP 및 엔트로피 방법론을 통해 도출된 네 개 지표의 가중치를 종합하여 적용하였으며 항만서비스 지수(PSI) 산식을 도출하고, 이를 바탕으로 국내 컨테이너 및 벌크터미널의 서비스 수준을 평가하였다. 다음으로 본 논문에서는 측정 결과를 6개 등급으로 범주화 하여 각 등급의 서비스 수준을 정의하였다. 마지막으로 물동량이라는 정량적 지표와 "서비스" 수준이라는 정성적 지표를 연계시킬 수 있는 항만개발제도의 개선 방안을 도출하여 제시하였다.