• Title/Summary/Keyword: Service Environment

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Future IPTV Service's Shift and Policy Issues in Convergence Environments (컨버전스 관점에서 미래 IPTV 서비스 변화와 정책이슈 전망)

  • Lee, Myung-Soon;Lee, Young-Hee;Kim, Moon-Sun
    • Journal of Digital Convergence
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    • v.11 no.5
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    • pp.13-21
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    • 2013
  • IPTV Service, a convergence service of broadcasting, seems to have great potential as a nation's future growth driver for the 21st century. As IPTV service is future-oriented industry, adopting IPTV policy by freeing oneself from shortsighted policy and considering long-term strategy and rapidly changing convergence environment would be desirable. Therefore, the purpose of this research is to deduct future IPTV service under convergence environment by applying T.A.I.D.A, which is strategy planning tool effective for planning mid-long strategy, under uncertain environment among scenario method and offer new policy direction in order to realize future IPTV service.

Developing the Core Modules of for Viz-Platform for Supporting Public Service in the City (도시의 공공서비스 제공을 위한 시각화 플랫폼의 핵심모듈 개발)

  • Kim, Mi-Yun
    • Journal of Korea Multimedia Society
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    • v.18 no.9
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    • pp.1131-1139
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    • 2015
  • The purpose of this research is creating the visualization platform of the user interface to make able to be provide the demanded service while users communication with surrounding space in a smart city environment. This comes from the latest enhanced interface technology and social media, and it uses the shares information to support the proper interface environment according to a life style and spatial properties. "EzCity" which is the user interface platform suggested in this research, can control the enormous amount of public data for the smart city. The core module of user platform is made up with Public data module, Interface module, Visualization module and Service module. The role of this platform is to be provide "Geo-Intelligent Interface Service" for space users to access the data in easier and more practical interface environment. This reinforces the visualization process for data collecting, systematization, visualization and providing service. Also this will be expected to be the base to solve the problem which complexity and rapidly increasing amount of data.

A study on trade show's service quality, customer satisfaction and customer loyalty (무역전시회의 서비스품질, 고객만족 및 고객충성도에 관한 연구)

  • Cho, Yunsil
    • International Commerce and Information Review
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    • v.17 no.3
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    • pp.359-378
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    • 2015
  • This study intends to provide strategic implication for enhancing trade show's competitiveness by analyzing its structural relationships among service quality, customer satisfaction and customer loyalty. In order to measure service quality factors influencing customer satisfaction and customer loyalty, the empirical analysis was conducted on three kinds of service quality (physical environment quality, interaction quality, outcome quality). The study results indicated that all of the physical environment quality, interaction quality and outcome quality had positive impacts on customer satisfaction. In relationship between service quality factors and customer loyalty, interaction quality and outcome quality showed positive impacts on customer loyalty, whereas physical environment quality did not. The customer satisfaction turned out to have positive impact on customer loyalty.

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The Antecedents and Consequence of Brand Personality in the Service Environment (서비스 환경에서 브랜드 개성의 결정요인과 결과)

  • Kim, Hyoung-Gil;Kim, Youn-Jeong;Kim, Jung-Hee
    • Science of Emotion and Sensibility
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    • v.10 no.2
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    • pp.221-241
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    • 2007
  • It was intended in this study to identify how much contributions are made in establishment of brand personality by inputting service experience, price, advertisement, and physical environment in the service industries. Also, this study examines how service brand personality affects brand identification and repurchase intention by switching barrier. Data were collected from consumers with experience of use in Seoul and Gyeonggi-do. The result of analysis of this study was as follows: 1) It was identified that service experience, price, advertisement, and physical environment influenced on brand personality, 2) it demonstrates that service brand personality influenced on brand identification, switching barrier, and repurchase intention.

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Key Management Server Design for Providing Cryptographic Service in Cloud Computing Environment (Services in a Cloud Environment)

  • Jung, Ki Hyun;Shin, Seung Jung
    • International journal of advanced smart convergence
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    • v.5 no.4
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    • pp.26-31
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    • 2016
  • In a cloud computing environment, a cryptographic service allows an information owner to encrypt the information and send it to a cloud server as well as to receive and decode encrypted data from the server which guarantees the confidentiality of shared information. However, if an attacker gains a coded data and has access to an encryption key via cloud server, then the server will be unable to prevent data leaks by a cloud service provider. In this paper, we proposed a key management server which does not allow an attacker to access to a coded key of the owners and prevents data leaks by a cloud service provider. A key management server provides a service where a server receives a coded public key of an information user from an owner and delivers a coded key to a user. Using a key management server proposed in this paper, we validated that the server can secure the confidentiality of an encryption key of data owners and efficiently distribute keys to data users.

Prediction of RC structure service life from field long term chloride diffusion

  • Safehian, Majid;Ramezanianpour, Ali Akbar
    • Computers and Concrete
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    • v.15 no.4
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    • pp.589-606
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    • 2015
  • It is well-documented that the major deterioration of coastal RC structures is chloride-induced corrosion. Therefore, regional investigations are necessary for durability based design and evaluation of the proposed service life prdiction models. In this paper, four reinforced concrete jetties exposed to severe marine environment were monitored to assess the long term chloride penetration at 6 months to 96 months. Also, some accelerated durability tests were performed on standard samples in laboratory. As a result, two time-dependent equations are proposed for basic parameters of chloride diffusion into concrete and then the corrosion initiation time is estimated by a developed probabilistic service life model Also, two famous service life prediction models are compared using chloride profiles obtained from structures after about 40 years in the tidal exposure conditions. The results confirm that the influence of concrete quality on diffusion coefficients is related to the concrete pore structure and the time dependence is due to chemical reactions of sea water ions with hydration products which lead a reduction in pore structure. Also, proper attention to the durability properties of concrete may extend the service life of marine structures greater than fifty years, even in harsh environments.

A Study on the Effects of Super-Supermarket Service Quality on Satisfaction in Store Selection

  • Kim, Gyeong-Cho
    • The Journal of Industrial Distribution & Business
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    • v.4 no.2
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    • pp.41-49
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    • 2013
  • Purpose - Currently, the distribution environment has been changing rapidly because of the advent of super-supermarkets (SSM),which adopt the "price break" and "lowest price" strategies. Specifically, a diversification of the distribution environment allowed customers to reasonably decide where to shop. With a broadened range of criteria governing the choice of a store, determining changes in the distribution environment should be based on customer satisfaction surrounding the service levels of SSMs. This study examines the effects of service quality and product quality of SSMs on customer satisfaction levels, and analyzes whether these factors affect customers' revisit intention directly. Research design and methodology - A survey method was used and 127 SSM customers responded to the questionnaires that were developed to measure service quality, product quality, customer satisfaction, and store revisit intention. A multi-regression analysis was used to test the hypotheses. Results - Except hypothesis 2, the other seven hypotheses were supported. Hypothesis 2 suggested a positive relationship between product factors and customer satisfaction. Conclusions - This study found a systematic effect of service factors and product factors on customer satisfaction and word-of-mouth, and consequently on store revisit intention.

An Encrypted Service Data Model for Using Illegal Applications of the Government Civil Affairs Service under Big Data Environments (빅데이터 환경에서 정부민원서비스센터 어플리케이션 불법 이용에 대한 서비스 자료 암호화 모델)

  • Kim, Myeong Hee;Baek, Hyun Chul;Hong, Suk Won;Park, Jae Heung
    • Convergence Security Journal
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    • v.15 no.7
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    • pp.31-38
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    • 2015
  • Recently the government civil affairs administration system has been advanced to a cloud computing environment from a simple network environment. The electronic civil affairs processing environment in recent years means cloud computing environment based bid data services. Therefore, there exist lots of problems in processing big data for the government civil affairs service compared to the conventional information acquisition environment. That is, it processes new information through collecting required information from different information systems much further than the information service in conventional network environments. According to such an environment, applications of providing administration information for processing the big data have been becoming a major target of illegal attackers. The objectives of this study are to prevent illegal uses of the electronic civil affairs service based on IPs nationally located in civil affairs centers and to protect leaks of the important data retained in these centers. For achieving it, the safety, usability, and security of services are to be ensured by using different authentication processes and encryption methods based on these processes.

An MDA-Based Adaptive Context-Aware Service Using PARLAY X in Ubiquitous Computing Environments (유비쿼터스 컴퓨팅 환경에서 PARLAY X를 이용하는 MDA기반의 적응성 있는 문맥인식 서비스)

  • Hong Sung June
    • The KIPS Transactions:PartC
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    • v.12C no.3 s.99
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    • pp.457-464
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    • 2005
  • This paper describes an Adaptive Context-aware Service (ACS) using Model Driven Architecture (MDA)-based Service Creation Environment (SCE) on PARLAY X based service delivery platform in ubiquitous computing environments. It can be expected that both the context-awareness and adaptation in ubiquitous computing environments will be deployed. But the existing context-aware middleware lacks in considering adaptation. Therefore, the object of this paper is to support the architecture and the Application Programming Interface (API) of the network service for both the context-awareness and adaptation in ubiquitous computing environment. ACS is to provide users with the adaptive network service to the changing context constraints as well as detecting the changing context. For instance, ACS can provide users with QoS in network according to the detected context, after detecting the context such as location and speed. The architecture of ACS is comprised of a Service Creation Environment (SCE), Adaptive Context Broker and PARLAY gateway. SCE is to use Context-based Constraint Language (CCL) for an expression of context-awareness and adaptation. Adaptive Context Broker is to make a role of the broker between SCE and PARLAY G/W. PARLAY G/W is to support API for PARLAY X-based service delivery platform.

Classifying Quality Attributes of Public Services in Gochang Jayeonmadang using Kano Model (카노 모델을 이용한 고창 자연마당의 서비스 품질 속성 분류)

  • Hong, Jin-Pyo;Shim, Yun-Jin;Kang, Pil-Goo;Choi, Young-Ja;Eo, Yang-Jun;Seo, Kyung-Won
    • Journal of the Korean Society of Environmental Restoration Technology
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    • v.24 no.4
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    • pp.47-60
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    • 2021
  • This study was conducted to classify quality attributes for quality elements of public service targeting Gochang Jayeonmadang and analyze their impact on resident satisfaction and dissatisfaction by each service quality element by using the Kano model and the customer satisfaction coefficient and dissatisfaction coefficient of Timko(1993). As a result of the study, all 20 quality elements of public service were classified as one-dimensional attributes. Since the Jayeonmadang project restores the damaged natural environment and restores the ecosystem, it is judged that satisfaction is proportionately satisfied as the natural environment has been restored and the ecosystem has been restored. According to Timko (1993)'s analysis of customer satisfaction coefficient, it is believed that the most effective way to improve residents' satisfaction is to carefully establish and implement maintenance plans and to create a good environment to ensure that plants have settled.