• Journal of the Korean Society for Library and Information Science
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• v.50 no.4
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• pp.283-310
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• 2016

The present study aims to develop measures to enhance user service at Chungnam Representative Library by establishing Chungnam Representative Library Operation Master Plan. To this end, I conducted a literature review, analysis of services of other representative libraries, and a survey. The study results suggested six measures for user service enhancement. The first measure is space-specific programs, such as children's materials room, general materials room, electronic materials room, auditorium, multipurpose room, outdoor stage, exhibition room, and book café. The second measure is the services specific user types, such as children, adolescents, adults, the disabled, and multicultural families. The third measure is information service specific for information type, such as print material service and digital material service. The fourth measure is the service for the Information-Poor including the expansion of mobile library service, the service for information users in special environment, and the development of mobile library rules. Fifth measure is information service for Chungcheongnam-do residents, such as Baekje Studies specialized service that incorporates local characteristics, specialized information service for Chungcheong Studies and local materials, and information service for administrative and policy materials. The last measure is the measure to secure initial users and early stage service enhancement.

• Journal of Distribution Science
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• v.13 no.1
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• pp.83-91
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• 2015

Purpose - Despite the structural irrationality of multi-level transportation and the oil price rise, the domestic freight transportation market continues to grow, mirroring the rise in e-commerce and resultant increase in courier services and freight volumes. Several studies on courier services have been conducted. However, few studies or statistics have been published regarding regular freight services although they have played a role in the freight service market. The present study identifies the characteristics of regular freight service users to seek competitiveness enhancement measures specific to regular freight services. Research design, data, and methodology - IPA is a comparative analysis of the relative importance of and satisfaction with each attribute simultaneously. This study used IPA because it facilitates the process of analyzing importance and performance, deriving implications and a visual understanding of results. To enhance the competitiveness of regular freight services, this study surveyed its current users regarding the importance of the regular freight service factors. A total of 200 copies of a questionnaire were circulated and 190 copies were returned. In addition to demographics, respondents answered questions about the importance of and satisfaction with services on a 5-point Likert scale. Excluding 3 inappropriate copies, 187 out of 190 copies were analyzed. PASW Statistics 18 was used for statistical analysis. A total of 20 question items were selected for the service factors presented in the questionnaire based on the 1st pilot survey and previous studies. Results - According to the IPA performed to compare the importance of and satisfaction with service factors, both importance and satisfaction are high in the 1st quadrant, which involves the economic advantage of using regular freight services, quick arrival at destinations, weight freight handling, and less time constraints on freight receipt/dispatch. This area requires continuous management. Satisfaction is higher than importance in the 2nd quadrant, which involves the adequacy of freight, cost savings over ordinary courier services, notification on freight arrival, and freight tracking information. This area requires intensive investment and management. Satisfaction is lower than importance in the 3rd quadrant, involving the credit card payment system, courier delivery service, distance to freight handling sites, easy access to freight handling sites, and prompt problem solving. This area requires further intensive management. Both importance and satisfaction are low in the 4th quadrant, involving the availability of collection service, storage space at freight handling sites, kindness of collection/delivery staff, kindness of outlet staff, and easy delivery checks. This area is a set of variables should be excluded from priority control targets. Conclusions - Based on the IPA, service factors that need priority controls because of high importance and low satisfaction include the credit card payment system, delivery service, distance to freight handling sites, easy access to freight handling sites, and prompt problem solving. The findings need to be applied to future marketing strategies for regular freight services and for developing competitiveness enhancement programs.

• Journal of Digital Convergence
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• v.11 no.12
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• pp.361-366
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• 2013

As the Internet has been growing, WWW(World Wide Web) based services were popularized and users using the service were increased excessively. Recently, the instances of communications between the applications and interaction applications using the Web services in the implementation of the business logics among the enterprises are spread widely. Therefore, it has been emphasized quality and security of web services. In this paper, we described standard trends for web servises. And we analyzed the security policies to protect user's informations. Eventually, We described a security enhancement method for web service.

• Knowledge Management Research
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• v.16 no.1
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• pp.117-142
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• 2015

Recently, the personal cloud computing service has been being spotlighted as an individual tool of productivity enhancement. However, compared to the rosy forecast, its diffusion rate in the domestic (Korean) market is much slower than expected. In order to find the reason for the slow growth of personal cloud computing service, we attempt to identify influencing factors on user's adoption resistance, while most prior research has focused on the factors affecting its adoption. Based on both the person-technology fit model and the privacy calculus model, we propose technostress and perceived value as key antecedents of adoption resistance. In addition, we identify (1) technical (pace of change and complexity) and personal (self-efficacy) influencing factors on technostress, and (2) beneficial (perceived mobility and perceived availability) and harmful (perceived vulnerability) influencing factors on perceived value. To validate our research model, 133 individual samples were gathered from undergraduate and graduate students who had actual experience of using at least one of personal cloud computing services. The results of the structural equation modeling confirm that both technostress and perceived value have significant effects on adoption resistance, but they have different influencing mechanisms to different types of adoption resistance (indifference, postponement, and rejection). Theoretical and practical contributions are discussed in the conclusion.

• Journal of Information Technology Services
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• v.7 no.1
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• pp.255-274
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• 2008

The purpose of this research is to develop an information technology (IT) usage level assessment model for service industry. It is necessary to develop an assessment model for service industry's IT usage to improve service productivity. However, it is not easy to develop assessment models due to service industry's diversity. In this paper a generic IT usage assessment model for service industry has been developed and validated through a descriptive approach. Key factors affecting service productivity have been identified and analysed. A pilot test on IT usage level has been performed to investigate the relevance and importance of IT usage indicators (factors). As a result, a set of effective IT usage indicators for service industry have been found. A short-cut model and a full scale model have been proposed for efficient and effective usage. The results of this study can be used for enhancement of service industry productivity through the increase of IT usage level.

• Proceedings of the KIEE Conference
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• 2008.10b
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• pp.513-514
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• 2008

A scalable satellite broadcasting system is designed to guarantee quality of multimedia service cooperatively utilizing both Ku Band and Ka band. In the system, video streams are separated into a base layer and an enhancement layer, and are transmitted over the two channels, Ku Band and Ka band, respectively. A basic quality of service using the base layer stream can be provided even when the enhancement layer stream over Ka band channel is unavailable by rain attenuation. A rain fall model is simulated using Barlett-Lewis Pulse model and is used in the operation test of the implemented sacalable satellite broadcasting system.

• Korean Management Science Review
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• v.26 no.3
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• pp.101-115
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• 2009

In this paper, we propose a technology mining framework for mobile communication industry. We develop a two phase approach of new technology identification and service enhancement. The new technology identification process consists of R&D issues analysis, technology theme design, and emerging technology sampling. On the other hand, existing service enhancement process has technology landscaping, keyword based search, and technological growth analysis. By implementing these two phase frameworks, we develop a technology portfolio for mobile communication industry.

• Journal of Information Processing Systems
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• v.16 no.1
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• pp.61-82
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• 2020

The security risk management used by some service providers is not appropriate for effective security enhancement. The reason is that the security risk management methods did not take into account the opinions of security experts, types of service, and security vulnerability-based risk assessment. Moreover, the security risk assessment method, which has a great influence on the risk treatment method in an information security risk assessment model, should be security risk assessment for fine-grained risk assessment, considering security vulnerability rather than security threat. Therefore, we proposed an improved information security risk management model and methods that consider vulnerability-based risk assessment and mitigation to enhance security controls considering limited security budget. Moreover, we can evaluate the security cost allocation strategies based on security vulnerability measurement that consider the security weight.

• Journal of Broadcast Engineering
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• v.24 no.2
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• pp.292-298
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• 2019

In this paper, we show how to provide high quality image service using cloud server and image quality enhancement algorithm. In other words, based on the concept of ViVa (Video Value Addition) proposed in the paper, we propose an improved system compared to the existing streaming service by providing a high-quality video with the transmission bit rate and calculation amount necessary to serve low-quality images.

• Journal of Internet Computing and Services
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• v.13 no.1
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• pp.117-124
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• 2012

Recently, the trend of open innovation and web 2.0 change the information portal services. The importance of using information demand analysis is emphasized in planning service strategy. The issues of the study are how we can figure out the demand and how we can use it in enhancing service level. This study aims at presenting the result of green technology information users' interests and the service enhancement directions. For the information types, additive functions, open innovation needs, the relation between users' organization, main job title, and the involved technological area are analysed. Among them, the involved technological area of the user is correlated to the needs, so we illustrate the meaning of planning service strategy according to the technological fields. The main contribution of the study can be the customized service strategy proposal using the users' demand which can be different from one technology field to another.