• Title/Summary/Keyword: Service Development Methods

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Effects of Health Education using Short Messaging Service of Cellular Phone (지역사회 대상의 휴대폰 문자메시지를 이용한 건강교육 중재의 효과)

  • Kim, Hyun
    • Korean Journal of Adult Nursing
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    • v.25 no.3
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    • pp.241-249
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    • 2013
  • Purpose: The aim of the study was to identify the effects of education from using cellular phones and a short messaging service. Methods: Collected data included baseline demographics, blood pressure, abdominal circumference, total cholesterol, body mass index and health behavior index (Dietary Practice Guidelines Score, Physical Activity, Drinking frequency, Stress score, Subjective health status, and Action change stage score). Data were collected at public health centers in Chungcheongnam-do from January to December, 2011. Data obtained from Individual health counseling Programs in Chungcheongnam-do. Analysis was divided into health risk group and Disease management group, using a paired t test. Results: Following the education of using short messaging service of cellular phones Health risk group was a reduction in the systolic blood pressure, diastolic blood pressure, waist circumference. Disease management group was a reduction in the systolic blood pressure and body mass index. In both groups, there were improvement in the Health behavior index; dietary practice guidelines score, physical activity, stress score, subjective health status and action change stage scores. Conclusion: These results indicated that education using short messaging service of cellular phone for Community was effective in improving health behaviors and status. By applying the results, development of customized teaching messages for stable settlement is required.

Development of Evaluation Metrics for Pedestrian Flow Optimization in a Complex Service Environment Based on Behavior Observation Method

  • Bahn, Sang-Woo;Lee, Chai-Woo;Kwon, Sang-Hyun;Yun, Myung-Hwan
    • Journal of the Ergonomics Society of Korea
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    • v.29 no.4
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    • pp.647-654
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    • 2010
  • In a service environment, the spatial layout is an important factor that has a great impact on customers' behavioral characteristics including wayfinding and purchasing. Previous studies have shown a gap between marketing, focusing solely on profitability and satisfaction, and architecture, looking only into efficiency of pedestrian flow. To balance such disparity, this study suggests an integrated approach for assessing behavioral patterns in complex service environments. With the objective that complex service environments should aim to increase its profitability and efficiency while guaranteeing customer satisfaction, quantitative metrics was developed for evaluation. The metrics was defined to use data from behavior observation including path tracking, population counting, and gaze analysis, while previous studies have relied on abstract survey methods that were prone to sampling errors and loss of data. For validation of the metrics in a real world setting, a case study was conducted at 4 train stations in Korea. In the case study, experiments were conducted to gather the required data in all 4 train stations, while their physical layouts were also analyzed. With the results from the case study, comparative evaluation of the 4 train stations in terms of behavioral efficiency was possible, together with a discussion on the effect of their physical settings.

Development and Application of Nursing Service Quality Indicators in Nursing Homes (노인요양시설의 간호서비스 질 평가 지표 개발 및 적용)

  • Chung, Ja-Ne
    • Journal of Korean Academy of Nursing
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    • v.37 no.3
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    • pp.401-413
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    • 2007
  • Purpose: This study was designed to develop Nursing Service Quality Indicators(NSQIs) in nursing homes that would lead to an appropriate evaluation and improvement of nursing service quality. Methods: The preliminary NSQIs were developed through literature reviews and analysis of existing quality indicators. A content validity testing was done twice by using a panel of experts who were from academia and the clinical areas. The final NSQIs were confirmed and applied in three nursing homes to test feasibility. Results: The preliminary NSQIs had 4 domains and 31 indicators. Two content validity testings were performed. The indicators scoring over.80 CVI for each testing were selected and modified by experts' opinions. The final NSQIs consisted of 7 domains and 33 indicators. They were applied in three nursing homes and it was revealed that all the indicators were applicable. Conclusion: In this study, it is shown that this new 'Nursing Service Quality Indicators in Nursing Homes' is suitable for a holistic evaluation of nursing service quality of elderly patients in nursing homes. This NSQIs will be able to provide a basis for establishing nursing care standards and improving the nursing care quality in nursing homes.

The Health service performance frequency and educational needs among the visiting nurses of public health centers (보건소 방문간호사의 서비스 수행빈도 및 교육요구)

  • Kim, Jin Hak;Song, Min Sun
    • Journal of Home Health Care Nursing
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    • v.22 no.1
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    • pp.22-37
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    • 2015
  • Purpose: This study aimed to compare the health service delivery level and educational needs by work experiences and types of public health center among the nurses who work as visiting health services workers at public health centers. Methods: Data collected from 484 nursing staff for 2 weeks, was analyzed using the SPSS program t-test, ANOVA, and Spearman Rank-Order Correlation. Nurses with more than 2 years experience were 79.1%; and 43.6% of the subjects worked within Gun type public health centers. Results: The health service performance frequency of metropolitan city type public health centers was significantly high in the areas of education, behavior pattern, chronic disease, pregnant women & infants, and multi-cultural family. The health service performance frequency of Gun type public health centers was significantly high in the areas of type of test, fundamental nursing, and basic rehabilitation. In addition, the correlation between the performance frequency and educational needs was positively correlated, and the subjects with greater educational needs performed more. Conclusion: Educational programs should be designed according to the types of public health centers rather than work experiences, especially in systematic training for frequently performed items after reviewing the practice precisely.

Publication Trends and Future Research Directions of Korean Journal of Health Service Management : A Focus on Hospital Management (보건의료산업학회지의 지난 10년간 게재경향 및 향후 연구방향 : 병원관리분야를 중심으로)

  • Choi, Ryoung;Ahn, Sang-Yoon
    • The Korean Journal of Health Service Management
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    • v.13 no.4
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    • pp.9-17
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    • 2019
  • Objectives: The purpose of this study is to explore the developmental direction of the hospital management field that contributes to the academic and practical development of the health care industry and to establish its identity by using the Korean Journal of Health Service Management. Methods: A total of 156 papers were analyzed from April 2007 to December 2018. Frequency analysis and descriptive statistics were performed using SPSS 25.0. Results: The volume of articles published in the hospital management field was decreasing and the ratio was relatively low due to the nature of the journal. The disposition of the papers in the hospital management field excessively focused on the organizational behavior field, and research in the management field that was difficult to access was decreasing. In addition, about 83% of the participants were drawn from hospitals. Conclusions: It is necessary to present guidelines for publication of theses so that a managerial approach can be made rather than an approach to industrial psychological theory verification.

A Study on Improvement of Level of Highway Maintenance Service Using Self-Organizing Map Neural Network (자기조직화 신경망을 이용한 고속도로 유지관리 서비스 등급 개선에 대한 연구)

  • Shin, Duksoon;Park, Sungbum
    • Journal of Information Technology Services
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    • v.20 no.1
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    • pp.81-92
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    • 2021
  • As the degree of economic development of society increases, the maintenance issues on the existing social overhead capital becomes essential. Accordingly, the adaptation of the concept of Level of service in highway maintenance is indispensable. It is also crucial to manage and perform the service level such as road assets to provide universal services to users. In this regards, the purpose of this study is to improve the maintenance service rating model and to focus on the assessment items and weights among the improvements. Particularly, in determining weights, an Analytic Hierarchy Process (AHP) is performed based on the survey response results. After then, this study conducts unsupervised neural network models such as Self-Organizing Map (SOM) and Davies-Bouldin (DB) Index to divide proper sub-groups and determine priorities. This paper identifies similar cases by grouping the results of the responses based on the similarity of the survey responses. This can effectively support decision making in general situations where many evaluation factors need to be considered at once, resulting in reasonable policy decisions. It is the process of using advanced technology to find optimized management methods for maintenance.

Business Model Development of Facade Cleaning Robot (건물 외벽청소 로봇의 비즈니스 모델 개발)

  • Seo, Hyeon-Yeong;Choi, In-Hugh;Cho, Young-Jo;Sim, Min Kyu
    • The Journal of Korea Robotics Society
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    • v.17 no.3
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    • pp.381-386
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    • 2022
  • We develop a business model for facade cleaning service robot system that provides service by meeting the market needs and environments. The size of the facade cleaning market is growing rapidly in recent years due to the increasing importance of indoor space and the modern trend of building construction methods. Also, maintenance of exterior appearance of buildings has become an important factor in residential and commercial facilities. Though demand for facade cleaning services is rising, the current facade cleaning services are performed dangerously in a human labor-dependent way. It is desirable that the existing human resource service should be replaced with robot-based services. In addition, quantitative analysis of rental pricing model was conducted to propose effective launch of products to the market. The robot system is economically attractive from the consumer's point of view. When the actual facade cleaning robot service is released, it is expected that verification of the business models and more accurate analysis with specific figures can be performed.

Comparison of Teaching about Breast Cancer via Mobile or Traditional Learning Methods in Gynecology Residents

  • Alipour, Sadaf;Moini, Ashraf;Jafari-Adli, Shahrzad;Gharaie, Nooshin;Mansouri, Khorshid
    • Asian Pacific Journal of Cancer Prevention
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    • v.13 no.9
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    • pp.4593-4595
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    • 2012
  • Introduction: Mobile learning enables users to interact with educational resources while in variable locations. Medical students in residency positions need to assimilate considerable knowledge besides their practical training and we therefore aimed to evaluate the impact of using short message service via cell phone as a learning tool in residents of Obstetrics and Gynecology in our hospital. Methods: We sent short messages including data about breast cancer to the cell phones of 25 residents of gynecology and obstetrics and asked them to study a well-designed booklet containing another set of information about the disease in the same period. The rate of learning derived from the two methods was compared by pre- and post-tests and self-satisfaction assessed by a relevant questionnaire at the end of the program. Results: The mobile learning method had a significantly better effect on learning and created more interest in the subject. Conclusion: Learning via receiving SMS can be an effective and appealing method of knowledge acquisition in higher levels of education.

Curriculum Development of Elementary Teacher In-Service Training Program for Environmental Education (초등교사를 위한 환경교육 연수 교육 과정 개발)

  • Chung, Young-Lan;Sung, Hyo-Hyun;Woo, Ae-Ja;Park, Jin-Joo;Shin, Ye-Jin;Ahn, Mi-Kyung;Lee, Eun-Hie
    • Hwankyungkyoyuk
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    • v.21 no.3
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    • pp.66-78
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    • 2008
  • Since Environmental Education in Elementary School is taught separately in various subject area, a well-founded and organized curriculum in integrated Environmental Education is needed to educate teachers for professional development. In this research, a curriculum for elementary teacher in-service training program was developed in order to improve both environmental and educational competencies of elementary school teachers. The curriculum was based on the needs analysis on Environmental Education training for elementary school teachers. Also it was based on international and updated perspectives on Environmental Education, Education for Sustainable Development. The curriculum consists of the introduction and the particular perspectives. The particular is made of 60 hours, which covers 6 perspectives on environment. They are ecological perspective, environmental ethics perspective, social-cultural perspective, economic perspective, environmental hygienic perspective, and environmental policy. Environmental policies of Korea and the world were included so that teachers will understand efforts made at national level and participate more to environmental action in their schools. Lesson objectives were specified for teachers to apply this curriculum to their classroom easily. Related elementary curriculum and textbook were indicated at the end of each lesson so teachers can link their training setting with their classroom setting. Especially, in this curriculum various teaching and teaming methods for each lesson are introduced. Thus, this re- search is very practical for elementary school teachers who are planning to teach environment in their classroom.

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A Study on the Development of Operator Training Methods for a Cloud-Based Vessel Traffic Service Platform (클라우드 기반 차세대 VTS 통합플랫폼 도입에 따른 교육과정 개발에 관한 연구)

  • Min Jung;Jeong-Ho Kim;Eun-Kyu Jang;Sek-Han Bae
    • Journal of the Korean Society of Marine Environment & Safety
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    • v.29 no.7
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    • pp.939-949
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    • 2023
  • In South Korea, a cloud-based vessel traffic service (Cloud VTS) system integrating the fourth industrial revolution technologies such as cloud and AI is currently under development in contrast to the existing VTS systems. A pilot center for at Busan VTS is being established based on differentiated technology and operational programs. The roles of operators and maintenance personnel who operate the innovative Cloud VTS system must be redefined. Additionally, a demand exists for the development of new educational programs to ensure the smooth operation of the Cloud VTS. Therefore, this study introduces the development details of a Cloud VTS system and explores educational strategies aimed at operators and maintenance personnel to ensure its safe operation.