• Title/Summary/Keyword: Service Design Process

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Design and Implementation of Web Server for Analyzing Clickstream (클릭스트림 분석을 위한 웹 서버 시스템의 설계 및 구현)

  • Kang, Mi-Jung;Jeong, Ok-Ran;Cho, Dong-Sub
    • The KIPS Transactions:PartD
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    • v.9D no.5
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    • pp.945-954
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    • 2002
  • Clickstream is the information which demonstrate users' path through web sites. Analysis of clickstream shows how web sites are navigated and used by users. Clickstream of online web sites contains effective information of web marketing and to offers usefully personalized services to users, and helps us understand how users find web sites, what products they see, and what products they purchase. In this paper, we present an extended web log system that add to module of collection of clickstream to understand users' behavior patterns In web sites. This system offers the users clickstream information to database which can then analyze it with ease. Using ADO technology in store of database constructs extended web log server system. The process of making clickstreaming into database can facilitate analysis of various user patterns and generates aggregate profiles to offer personalized web service. In particular, our results indicate that by using the users' clickstream. We can achieve effective personalization of web sites.

Design of a History Data Management System for the Renewable Energy Resources (대체에너지원 이력 데이터 관리 시스템 설계)

  • Oh, In-Bae;Ahn, Yoon-Ae;Kim, Won-Tae;Ryu, Keun-Ho;Kim, Kwang-Deuk
    • The KIPS Transactions:PartA
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    • v.10A no.6
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    • pp.757-768
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    • 2003
  • Recently, the renewable energy resources play an important role as an energy resources of future due to an environmental pollution and lack of resources and so on. The development and diffusion of information systems related to renewable energy resources have been driven actively abroad. However, at domestic an efficient history management for renewable energy resource data and web retrieve service are not provided. Therefore, in this paper, we propose a history data management system for the renewable energy resources, which stores and manages vast history information of renewable energy resource data systematically. This system collects renewable energy resource data in the outside observation system and stores them in the history database. The stored Information is retrieved through the history query process and can be provided in various forms - table, graph, chart and counter line, etc. - on the internet. Especially, the proposed system manages the history data in real-time so the latest information is always provided to the users through the web interface.

A Study on Cross-Association between UCI Identification System and Content-based Identifier for Copyright Identification and Management of Broadcasting Content (방송콘텐츠 저작권 식별관리를 위한 UCI 표준식별체계와 내용기반 식별정보의 상호연계 연구)

  • Kim, Joo-Sub;Nam, Je-Ho
    • Journal of Broadcast Engineering
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    • v.14 no.3
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    • pp.288-298
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    • 2009
  • In this paper, we propose a scheme to associate content-based video signature with Universal Content Identifier (UCI) system of broadcast content for copyright identification and management. Note that content-based video signature can identify a previously distributed content since it is directly extracted from content itself without allocation process of identifier such as UCI. Thus, we design the schema of UCI application metadata, which provides a video signature in order to consistently maintain a systemic link between UCI and the video signature. Also, we present the scenarios of copyright identification, management and additional service, which are based on transmission and management mechanism of video signature with UCI identification system.

A Fault Recovery Agent for Home Network Environment based on IP-USN (IP-USN 기반의 홈 네트워크 환경을 위한 결함 복구 에이전트)

  • Kim, Hak-Joon;Ko, Eung-Nam
    • Journal of Advanced Navigation Technology
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    • v.13 no.5
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    • pp.749-755
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    • 2009
  • This paper described the design and implementation of the FRA(Fault Recovery Agent) for home network environment based on IP-USN. This system consists of a FDA, FSA, and FRA. FDA is an agent that detects an fault by hooking techniques for multimedia distance education based on IP-USN environment. FSA is an agent that is an fault sharing system for multimedia distance education based on IP-USN environment. FRA is a system that is suitable for recovering software fault for multimedia distance education running on home network environment based on IP-USN. It is necessary for the system to be protected by reactivity of media service instance instead of breaking process of session. This system is limited only for FRA modeling.

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The Influence of Sales-force System on Salesperson's Job Attitude and Sales Performance (영업통제시스템이 판매사원의 직무태도와 판매성과에 미치는 영향)

  • YI, Ho-Taek;YU, Jung-Rim
    • Journal of Distribution Science
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    • v.17 no.11
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    • pp.81-92
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    • 2019
  • Purpose: The salesperson, the core of the operating activities, plays the role of connecting the inside and outside of the company, representing the company to the consumer and identifying and responding to the customer's needs. The department store industry is the most representative retail industry in South Korea, and competition among its peer group and industry is intensifying, requiring differentiated service sales activities and performance from its employees. This study divided the sales force system into activity control(process-oriented control) and output control(performance-oriented control) and verified the differential impact on the job attitude of the salesperson (e.g., job satisfaction and burn-out), respectively. In addition, the effect of job satisfaction and burn-out of the salesperson on the job performance were checked. Research design, data, and methodology: The survey was conducted on 200 sales people working at five branch stores of Hyundai department store in Seoul, and 194 of them were analyzed. The reliability and validity of the variables were analyzed and hypotheses were verified through the SEM. Results: Results have shown that activity control has a greater impact on burn-out compared to output control, and output control has a greater impact on job satisfaction compared to activity control. It has been shown that the salesperson's burn-out does not affect sales performance, but that job satisfaction has a positive effect on sales performance. Conclusions: This study examines the effect of sales force management system such as activity control and output control, on the job attitude and sales performance in department stores. According to the results of this research, each of two control systems have a discriminatory effect on the job attitude variables. For the sales managers of department store, it is recommended to increase the efficiency of sales management by increasing the use of outcome control compared to activity control.

Exploratory Study to Develop Customers' Experience Measurement Scale of H&B Store

  • NOH, Eun-Jung;CHA, Seong-Soo
    • The Journal of Industrial Distribution & Business
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    • v.11 no.7
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    • pp.51-60
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    • 2020
  • Purpose: Recently, Korean cosmetics distribution market has been reorganized with the H&B store. In the domestic cosmetics distribution market, existing brand road shops are decreasing, and multi-shops are leading the H & B stores, which have greatly improved their experience and content. In these environmental changes, the offline distribution channels are turning into the multi-editing shops that have introduced products of various brands and greatly enhanced experiences and contents. Nevertheless, most studies of factors and measurement items for measuring customer experience in the H&B store use Schmitt (1999)'s Strategic Experience Modules (SEMs). Therefore, the purpose of this study is to propose a measure that is practicable through consideration of the in-store customer experience components of the H&B store. Research design, data and methodology: Based on Schmitt's Strategic Experience Modules (SEMs), which are widely used in customer experience marketing, the metric pool was constructed through customer and literature research on H & B store managers. Since then, 101 preliminary surveys and 211 main surveys have been conducted in order to propose a dimension of customer experience and refine the metrics. Results: As a result of the research, H&B store's customer experience was derived from a measurement model consisting of 19 measurement items in total of five dimensions: environmental experience, intellectual experience, behavioral experience, tech experience, and relationship experience. This study analyzed that compared to the existing Schmitt's Strategic Experience Modules (SEMs), (1) emotional experience expanded to environmental experience, (2) Cognitive and relationship experiences are maintained (3) behavioral experience was subdivided into physical and technical experiences. In particular, the environmental experience has been proposed as a major component is an important point because the H&B store recently opened a large flagship store and is competitive in constructing a differentiated space. Conclusions: Related experience was seen as an important component of customer experience in the offline store, but in the process of refining the scale, interaction items with employees of the H&B store were removed, and rather, participation in the APP or SNS channel of the company, event Participation, interaction with other customers, etc. appear to be important, while suggesting the practical implications.

Design and Implementation of Mind map program using Open API (오픈 API를 이용한 마인드맵 프로그램의 설계 및 구현)

  • Lee, Seon-Ung;Lee, Hye-Rim;Kim, Yoo-Doo;Moon, Il-Young
    • Journal of Advanced Navigation Technology
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    • v.13 no.1
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    • pp.134-141
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    • 2009
  • In this paper, it is proposed a mind map program using open API to provide mashup function. Web paradigm is changing to Web 2.0. So mashup using open API is much applied. Mashup is good method for not only web service, but making new ideas or informations. It is mind map that was made systematical like this method. In this paper, a mind map application based on mobile that provides mashup function implemented for modern people that mostly process their business during movement.

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SDCDS: A Secure Digital Content Delivery System with Improved Latency time (SDCDS: 지연시간을 개선한 디지털콘텐트 전송 시스템)

  • Na Yun Ji;Ko Il Seok
    • The KIPS Transactions:PartD
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    • v.12D no.2 s.98
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    • pp.303-308
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    • 2005
  • Generally, the overloaded server problem and the rapidly increased network traffic problem are happened in a center concentrated multimedia digital content service. Recently, a study about the CDN which is a digital content transmission technology to solve these problems are performed actively. In this study, we proposed the SDCDS which improved a process latency time and a security performance on a digital content delivery and management. The goal of the SDCDS is the digital content security and the improvement of the processing time. For that, we have to design the security and the caching method considering the architecture characteristics of the CDN. In the SDCDS, the public key encryption method is designed by considering the architecture characteristics of CDN. And we improved the processing latency time by improved the caching method which uses the grouped caching method on the encrypted DC and the general DC. And in the experiment, we veryfy the performance of the proposed system.

The Design of ONU and OLT for Dynamic Bandwidth Allocation on Ethernet PON (EPON의 동적대역폭할당을 위한 ONU와 OLT 설계)

  • 이순화;이종호;김장복
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.28 no.11B
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    • pp.1016-1022
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    • 2003
  • The EPON has been actively studied as one of the access networks for the economic configuration of FTTH. The EPON must support the dynamic bandwidth allocation to the subscribers in order to support the QoS due to its base on Ethernet technology EFM SG, which is actively working for the standardization of EPON, also recently decided to select DBA. Therefore in this paper, we designed a ONU buffer scheduling algorithm(AIWFQ) and a scheme of DBA(Class-based FCFS) for the OLT suitable for embodying MPCP of the EPON. In this paper, we proposed methods that the EPON system can make use of by measuring end to end process delay time and the buffer size in order to implement the algorithm by using the OPNET.

The impact of technology on resource sharing (정보기술이 자원공유에 미치는 영향)

  • 이영자
    • Journal of Korean Library and Information Science Society
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    • v.22
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    • pp.205-244
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    • 1995
  • Originally the concept of the traditional resource sharing has been discussed in the context of bibliographic materials, and has been labor-intensive and high-cost activities. The technology has had a great impact on such pattern of the resource sharing, and has expanded the limited scope of the traditional concept into the sharing of library information in the levels of local, regional and national systems, and expertise, materials, facilities, equipments and personnels of the library system. While the traditional circulation service as a basic method to share library materials by users can provide the resource to a single person at a time, the electronic resource can be shared, by multi-users at a time anytime anywhere. The maximization of the electronic resource sharing requires that publishing process should be fundamentally changed and articles, books, chapters, speech manuscripts, music scores, maps, sound, and other formats of materials should be prepared in machine readable format. This study examined the positive effects of the technology on the resource sharing, but not investigate the concrete and complex problems as to the cost, guidelines, detailed procedures, design details, and intellectual properties and protection involved in the resource sharing. Some findings extracted from the study can be summarized as follows; (1) ILL will lose its meaning as a method to share the materials if they are all in the electronic format and the phrase 'networked information resource' becomes omnipresent. (2) The technology keeps on changing the concept of resource sharing. Today, the scope of resource sharing not only encompasses the sharing of the primary and secondary materials but also the sharing of the processings(eg. cataloging), expertise, user education, special facilities, and the integrated automated library systems. (3) The sharing of the networked resource will be a method to provide better services for library users in the low cost. (4) The a n.0, pplication of the technology to the resource sharing should be focus on the method which allows an end-users to do the direct access to the needed materials, and to be delivered the primary document as soon as possible.

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