• 중소기업융합학회논문지
• /
• 제6권4호
• /
• pp.131-136
• /
• 2016

대부분 도서관시스템 서비스 제공은 ASP 또는 Client/Server 방식으로 제공함으로써 하드웨어 및 소프트웨어 라이센스의 고비용, 설치 및 배포, 구매비, Upgrade, Customization, 문제점 관리 등 소프트웨어 전반에 걸쳐 고비용과 관리가 힘든 문제점이 있다. 이러한 문제점을 해결하기 위해 제안된 멀티테넌트 환경을 지원하는 스마트도서관시스템에서는 간편하며, 쉽고, 초기 투자비용이 거의 없고, 저비용 IT 서비스가 가능한 소프트웨어 온-디멘드 방식으로 구현하였다.

• 한국산업정보학회논문지
• /
• 제11권5호
• /
• pp.207-215
• /
• 2006

본 논문은 유비쿼터스 정보기술을 활용한 서비스가 u-Campus 의 도입과 정착에 미치는 영향 요인을 기술수용모형(TAM) 을 이용하여 도출하는데 목적이 있다. 이를 위하여 u-서비스의 특성요인으로 실시간서비스, 정보보안성, 맞춤서비스 등의 요인들을 추출하여 이들 요인들이 u-서비스에 대한 인지된 유용성과 인지된 편리성에 어떠한 영향을 미치는지를 살펴보았으며 인지된 유용성과 인지된 편리성이 u-서비스 이용 의도에 미치는 영향에 대하여 연구하였다. 162명의 응답자를 대상으로 실증분석을 실시한 결과 맞춤서비스가 인지된 유용성과 인지된 편리성에 가장 유의한 요인임을 알 수 있었다.

• 복식문화연구
• /
• 제26권4호
• /
• pp.598-612
• /
• 2018

This research aims to shed a light on the benefits and perceived risks to the willingness to use perceived by consumers, centering on design-customizing service catering to individuals' tastes and needs, and to study their impacts on the use of a design-customizing service. The validation of how benefits and perceived risks affect the intention to use showed that only aesthetic and self-expressive benefits had significant impacts on the willingness to use. However, only time/economic loss and self-design risks had negative impacts on the willingness to use a service. By gender, there was no difference in benefits and perceived risks to willingness to use for the benefit factors, whereas in terms of perceived risks to willingness to use factors. By age, there were also differences in the effects of benefits and perceived risks to purchase on the willingness to use a rash guard customizing service. There were variations in the perceived risks to the willingness to use and benefits depending on age. In particular, it was found that there were no perceived risks to the willingness to use for the age group of 10s. As design-customizing services based on individual tastes have drawn more attention recently, this research on the benefits and perceived risks to purchasing a rash guard design customizing service, as well as their effects on service use (particularly backed up by comparative analysis by gender and age), is expected to provide insights into design-customizing service strategy development.

• 한국산학기술학회논문지
• /
• 제11권11호
• /
• pp.4251-4259
• /
• 2010

본 연구의 내용은 관광객의 만족을 도모할 수 있는 유비쿼터스 관광서비스 구축을 위한 크루즈관광객의 동기를 분석한 것이다. 이를 위하여 크루즈관광동기와 유비쿼터스 크루즈서비스와의 관계를 규명하고자 실증분석을 하였다. 실증분석결과에 의하면, 교육신기활동 동기와 기항지 매력추구 동기가 높을수록 크루즈 승 하선 정보 보안서비스 등에 대한 이용의도가 높은 것으로 나타났다. 크루즈관광 동기 중 사교성 동기가 높을수록 지불 결제서비스에 대한 이용의도가 높았다. 또한 기항지 매력 추구동기가 높을수록 맞춤형 서비스에 대한 이용의도가 높은 것으로 나타났다. 지금까지의 실증분석결과에서 크루즈관광 동기 중에서 가족친화성, 일상탈출성, 기항지매력추구형, 사교성, 교육신기활동추구성 등의 순으로 정도가 높게 나타났다.

• 정보처리학회논문지C
• /
• 제11C권7호
• /
• pp.937-950
• /
• 2004

본 논문에서는 프로토콜 조합 및 서비스 참조 기법을 지원하는 Customizable Architecture for Flexible Execution Environment(CAFEs) 실행환경을 실제 및 구현한다. CAFEs 실행환경은 프로토콜 및 서비스 소프트웨어의 재사용성을 높이기 위하여 기존 프로토콜의 기능 또는 알고리즘을 구현한 마이크로 프로토콜과 기존 응용과 호환하고 액티브 네트워크 서비스를 배포하기 위한 수단으로 동작하는 액티브 서비스라는 새로운 개념을 제시한다. 제안된 액티브 네트워크 실행환경은 기능에 따라 세 부분으로 설계되어 있다. 첫째, 가상 네트워크 시스템은 기존의 다양한 프로토콜 계층을 기반으로 가상 네트워크 채널을 형성하고 이를 바탕으로 액티브 노드를 연결한다. 둘째, 프로토콜 및 서비스 관리자는 마이크로 프로토콜 및 액티브 서비스를 합성함으로써 새로운 프로토콜과 서비스를 제공하는 역할을 담당한다. 마지막으로 이벤트 엔진은 이벤트 위임 모델을 사용하여 서비스에 존재하는 컴보넌트의 상태전이를 자동으로 감지한다. 그리고 개발된 CAFEs 실행환경을 검증하기 위하여 무선 인터넷 환경에서 사용자 단말에 적합한 웹 컨텐츠를 전달하기 위한 실험을 수행하여 가용성을 확보하였다.

• 품질경영학회지
• /
• 제35권1호
• /
• pp.35-51
• /
• 2007

In terms of company management for market segmentation and creating new market opportunity, Blog service has much important meanings. This study was designed to investigate the casual relationship among service quality, service value, customer satisfaction, and customer loyalty in the given blog service site "Cyworld". Through the empirical results, specific factors of blog service quality were discovered to be amusement, interaction, customization, reliability and convenience. Also rte confirmed that service value intervening between blog service quality and customer satisfaction plays an important role. This paper presents much implications both theoretical and practical side.

• 한국의류학회지
• /
• 제31권5호
• /
• pp.753-764
• /
• 2007

Apparel goods can be customer-oriented in the extreme and the apparel industry is one of the most customer-centered industries that should maximize customers' satisfaction. Recently, mass customization, a customer-centered system is widely discussed in the apparel industry to provide consumers with new, differentiating, distinctive, yet personalized products. The purpose of this study is to provide useful insights for apparel brands' mass customization(hereafter, MC) implementation by comparing the apparel brands' current status with consumers' expectation. One hundred apparel brands' practitioners and 116 consumers were surveyed in this research. First, we found that, on the basis of the five stages of MC presented by Pine(1993), apparel brands' MC stages were identified. Then, customers' expectation levels were examined according to the five stages. When compared the gap between the customers' expectation level and the apparel brands' implementation, consumers' expectation of MC was significantly higher than the implementation level by apparel brands for the stage 2(customized products creation), the stage 5(modular production). Second, by conducting a factor analysis with the scales measuring the MC activities of the five stages, apparel brands' current MC strategies could be classified as 'mass customized strategy', 'quick response strategy', 'MOT(moment of truth) customized strategy', and 'individualized service strategy.' Apparel brands showed significant differences in mass customized strategy, quickresponse strategy, and MOT customized strategy according to their product characteristics. Finally, consumers' expectation level of MC strategies was significantly different by their characteristics such as shopping orientation.

• Journal of Information Processing Systems
• /
• 제17권3호
• /
• pp.473-488
• /
• 2021

The enterprise resource planning (ERP) system is a standardized and advanced business process that many companies are implementing now-a-days through customization. However, it affects the efficiency of operations as these customizations are based on uniqueness. In this study, we analyzed the impact of customized modules and processing time on customer service request (CSR), by utilizing the stacked CSR data during the construction and operation of ERP, focusing on small and medium-sized enterprises (SMEs). As a result, a positive correlation was found between unit companies and the length of ERP implementation; ERP modules and the length of ERP implementation; ERP modules and unit companies; and the type of ERP implementation and ERP module. In terms of CSR, a comparison of CSR processing time of CBO (customized business object) module and STD (standard) module revealed that while the five modules did not display statistically significant differences, one module demonstrated a statistically very significant difference. In sum, the analysis indicates that the CBO-type CSR and its processing cost are higher than those of STD-type CSR. These results indicate that companies planning to implement an ERP system should consider the ERP module and their customization ratio and level. It not only gives the theoretical validity that should be considered as an indicator for decision making when ERP is constructed, but also its implications on the impact of processing time suggesting that the maintenance costs and project scheduling of ERP software must also be considered. This study is the first to present the degree of impact on the operation and maintenance of customized modules based on actual data and can provide a theoretical basis for applying SW change ratio in the cost estimation of ERP system maintenance.

• 품질경영학회지
• /
• 제28권4호
• /
• pp.161-183
• /
• 2000

This empirical research examines the effects of organizational service-orientation on business performance such as employee satisfaction, customer satisfaction and financial performance comprehensively. The service-orientation has been considered very importantly for delivering excellent service quality and customer value in many existing studies. Also service type's arbitrating effects on the relationship between service-orientation factors and business performance are investigated in this research. The data were collected from employees in hospitals and fast-foods with the questionnaire. And the several statistical methods were used for analysing. Consequently we could find that the comprehensive service-orientation factors gave the significant effects on the business performance. And service type's arbitrating effects sere apparent. It was revealed that the customization of service package and the customers' influence on service process must be considered as the important variables which have the significant effects on business performance.

• 한국IT서비스학회지
• /
• 제11권4호
• /
• pp.295-308
• /
• 2012

Software and Systems Product Line(SSPL) is a paradigm that has been developed and applied by European Union(EU) to achieve the productivity and competitiveness of EU industries on the world market. It is not just a simple system or software development methodology, but a sophisticated technology requiring capabilities for a high level of mass customization, platforms, processes and convergence of software and systems. EU has applied SSPL for the five selected industrial sectors including aerospace, automobile, medical equipment, consumer electronics and telecommunication equipment since 1990s and led the way to other industry sectors to stimulate the application of SSPL from 2006. In order for Korea to secure competitiveness in the manufacturing and service industries in the competitive borderless market, it is essential to gain the high level of capabilities for software development and convergence of software and systems. SSPL can be a powerful means to achieve this end. This paper discusses the paradigmatic concept of SSPL, how EU's major industries and companies have secured competitiveness through SSPL, key capabilities that are necessary for successful institutionalization of SSPL in Korea, and finally suggestions on core strategies to materialize the benefits of SSPL for Korea.