• 유통과학연구
• /
• 제18권4호
• /
• pp.39-50
• /
• 2020

Purpose: This paper aimed to study the current locations of post offices to analyze service coverage area for parcel delivery in the Eastern Economics Corridor (EEC), which must be considered in the last mile to extend delivery service for e-commerce growth. Thailand Post was the case study in this paper. Research design, data and methodology: To involve solving the delivery service area under the last mile condition, the authors proposed a network analysis to determine service radius by employing a Geographic Information System (GIS). Furthermore, this paper applied Dijkstra's algorithm as a network analysis tool from GIS for analyzing the last mile service coverage area in a new economics zone. At the same time, the authors suggested an approach as a solution to locate last mile delivery center in EEC. Results: The results of the study pointed out that Thailand Post should consider more last mile delivery centers in EEC to support its express service in urban areas as well as improve the efficiency of service coverage for parcel delivery and create more advantages against competitors. Conclusions: This paper proposes a network analysis to extend the last mile service for parcel delivery by following Dijkstra's algorithm from GIS and a solution approach to add more last mile delivery centers. The results of the research will contribute to boosting customer satisfaction for last mile delivery service and enabling easy accessibility to a service center in EEC.

• 한국병원경영학회지
• /
• 제20권4호
• /
• pp.1-13
• /
• 2015

This study attempts to investigate how healthcare service quality impacts upon hospital reputation, service value, and customer satisfaction. Additionally, the association of customer satisfaction with hospital loyalty and the mediation role of service value and reputation are examined. Analysis results can be summarized as followings: First, the procedural convenience and efficiency have significant impact upon customer satisfaction but personnel service and service scape do not significantly affect customer satisfaction. Second, the personnel service and service scape have significant impacts upon both the service value and hospitals' reputation. Third, service value and hospital reputation contribute significantly to the customer satisfaction. Fourth, customer satisfaction enhances significantly customer's satisfaction and intention to recommend. We conclude that a regional medical center should be able to offer high quality medical services to its customers to satisfy or delight them. Only the satisfied customers will have intention to revisit the medical center or to recommend it to their friends.

• 정보관리학회지
• /
• 제24권3호
• /
• pp.5-19
• /
• 2007

조직은 최종사용자 업무를 지원하기위한 새로운 정보시스템을 투자하고 있으며 이러한 정보시스템을 통한 이점은 정보센터의 효과적인 지원과 지원에 대한 사용자의 만족도에 의해 크게 좌우되어가고 있다. 정보센터는 정보 집약적이며 최신의 기술을 활용하여 조직의 역량을 전달하기 위해 사용자를 지원하므로 정보센터는 최종사용자 지원활동과 관련하여 매우 중요한 의미를 갖는다. 본 연구는 정보센터의 사용자 만족도와 관련된 정보제공, 신뢰제공, 그리고 시스템 제공역량과 같은 최종사용자 지원요인들을 살펴봄으로서 사용자만족도 향상을 위해 고려되어야 할 사항에 대해 논의하였다. 정보제공, 서비스 스텝의 신뢰성제공, 그리고 시스템제공 역량 등 18개의 잠재요인으로 252명의 사용자에 대한 설문내용을 기초로 3개의 가설을 검증하였다. 또한, 동일한 잠재요인에 대해 지원요인의 지각된 중요도와 수행정도의 차이를 통해 서비스 품질 격차를 조사하였다. 연구결과 정보제공 활동, 서비스 신뢰성제공 활동, 그리고 시스템 제공역량은 정보센터의 사용자 만족도에 유의한 영향을 미치는 것으로 파악되었으며, 사용자 만족도는 정보센터의 지원요인에 대한 지각된 중요도와 수 행정도에 대한 서비스 품질 격차의 정도에 의해서도 영향을 받는 것으로 밝혀졌다.

• 인터넷정보학회논문지
• /
• 제21권1호
• /
• pp.103-110
• /
• 2020

The EDISON is a platform that supports numerical analysis for problem solving in computational science and engineering. We provide a cloud service for users, and provide an environment to access and execution of the simulation service on the web. For now, the EDISON platform provides simulation services for eight applied field on computational science engineering. Users can check the numerical analysis result by web in the computational science and engineering platform. In addition, various services such as community activity with other researchers, and the configuration of simulation environment by user 's needs can be provided. A representative service of the EDISON platform is a web-based simulation service that performs numerical analysis for problem solving of various computational science and engineering. Currently, EDISON platform provides workbench simulation service. It is the web-based simulation execution environment, and result analysis to provide simulation regardless of various personal computing resource or environment in each numerical analysis. In this paper, we build an interface for pre and post processor that can be used in conjunction with the workbench-based simulation service provided by EDISON platform. We provide a development environment with interface that is implemented by applying a pre and post processor optimized for the simulation service. According to simulation and execution are performed by linking the new workbench-based simulation service to the pre and post processor.

• 서비스연구
• /
• 제5권2호
• /
• pp.161-176
• /
• 2015

지난 수년 동안 응시자 수가 정체상태인 콜센터컬리지의 고객센터 매니저 및 예비 매니저 자격인증은 보급 확대를 위한 업그레이드가 절실한 시기라 할 수 있다. 본 연구는 고객센터 종사자들의 역량 확인 및 강화를 위한 인증 사업의 활성화 방안을 모색하는 데 있다. 인증 사업은 PBT(Paper-based Test)라는 한계로 인해 성장이 정체되고 있어, 그 타개책으로 IBT(Internet-based Test)모듈로 변경하여 국내외 시장에 서비스하는 사업 모델을 제시하고자 한다. 이를 위해 국내외 고객센터 산업동향 연구, 테스트서비스 성공사례 분석, 온라인 테스트 서비스 모델 및 제공방안 수립, 국내외 시장분석을 통한 중장기 전략을 제시하였다. 아울러 정보기술 융합을 통한 시장 경쟁력 확보, 인증 절차의 편의성 제고, 지식서비스 상품의 보급 확대와 함께 지식서비스 상품 수출의 선도적 지위를 선점하기 위한 방향을 제시하였다. 향후 연구에서는 서비스 운영, 수출 리스크에 대한 분석, 전략 중심의 연구를 통한 IT서비스 기반 지식서비스상품 수출 전략이 보완되어야 할 것이다.

• 한국경영과학회:학술대회논문집
• /
• 한국경영과학회/대한산업공학회 2005년도 춘계공동학술대회 발표논문
• /
• pp.179-187
• /
• 2005

In this paper, we consider the problem of regrouping a number of service sites into a smaller number of service sites called centers. Each service site is represented as a point in the plane and has an associated value of service demand. We aim to group the sites so that each group has the balanced service demand and the sum of distances from the sites in the group to their corresponding center is minimized. To solve this problem, we propose a hybrid genetic algorithm that is combined with Voronoi diagrams. We provide a variety of experimental results by changing the weights of the two factors: service demands and distances. Our hybrid algorithm finds better solutions in a shorter computation time in comparison with a pure genetic algorithm.

• 디지털융복합연구
• /
• 제5권2호
• /
• pp.135-154
• /
• 2007

Web 2.0 is a platform which produce various service offered data from many people and it is activity open space depend on user focused community in diversity web environment. Web 2.0 is simple link structure with web site connectivity in informations such as page to page in other words, it is meaning of developing of semantical and circumstantial connection. The core of web 2.0 is user participation. RSS, Mash-up, UCC are main service of web 2.0 which make user directly participate from center of service offer to center of user manufactured an informations and then they offer re-information to other areas, also user freely express what they want through UCC and blogger. However, recently it comes the argument of skeptic of web 2.0 problem. Thus, In this research I will try to give an right comprehension and will try to have more accurate prediction of web 2.0 with the study of open service of web which is the key of web 2.0 success in a future.

• 한국가정과학회지
• /
• 제7권2호
• /
• pp.81-96
• /
• 2004

The purpose of this study is to examme the foreign and korean child care service. and to provide the political proposal for employ of working wives and enhancement of home welfare. The political proposals for working wives are as follows ; Now societal recognition that all children are the responsibility of our society is needed to provide the good quality child care service. Our society should support the child care service to be provided a variety of service by child care staff. and should promote the administration and direction in child care center and service. Most of all. societal support, administration and direction should be the same in home-based care and center-based care.

• 농촌계획
• /
• 제9권2호
• /
• pp.39-47
• /
• 2003

This study was carried out to find out the time-dependent change of central functions in the depopulated rural areas. Three county areas were selected for the case study ; Haenam(as a remote flat area), Goksung(as an intermediate mountainous area), and Hwasun(as a peri-urban area). For each district area administered by each county, service facilities stock was surveyed at both the present('02) and the past('89 or '94)time, and its functional index checked. From the study results, table-tennis rooms, oil shops and inns were ascertained to be disappeared now in the absolute or real terms, while beer halls, restaurants and bakeries to be sharply increased. Generally, in spite of the substantial depopulation in the past decade, service facilities stock has been increased in and concentrated to the highest order center of rural area (county office seated district). However, where this center leans to the outer side of its county area and to the opposite direction against the regional center, the dependent level of service function on the highest center have decreased.

• 토지주택연구
• /
• 제3권1호
• /
• pp.1-14
• /
• 2012

Since the provision of Permanent Affordable Housing in the early 1990's, it is confronted with the need to strengthen its welfare service due to aging of its facilities and the declining welfare system for its tenants. In addition, the aging population of tenants is on the rise, increasing the group of tenants that are in need of care. The local social community center has entered into the community of permanent affordable housing and takes partial responsibility in the tenant's social welfare. However, social community center is mainly responsible for providing welfare service to its local residents and thus limited in its ability to satisfy welfare service to tenants of permanent affordable housing. Therefore, it is required to renew the existing welfare system to better suit social demands of tenants according to its specific social group and the characteristics of housing complex. This study aims to propose methods that can strengthen welfare service and analyze the characteristics of welfare service by investigating the existing conditions of welfare system for the tenants in permanent affordable housing complex. For this purpose, this study presents with categories of service standards, by breaking down and codifying welfare service and propose applicable mixed-use service in pre-existing permanent affordable housing.