• Title/Summary/Keyword: Service Categories

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A Study of the Security and Secretary Service's Roles (경호비서의 역할에 관한 연구)

  • Kim, Jung-Suk;Park, Aok-Cheol
    • Journal of the Society of Disaster Information
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    • v.2 no.1
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    • pp.65-80
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    • 2006
  • Security and Secretary Service is the man who maintains safe condition of boss', following him during all daily schedule and help the boss display his supreme business abilities, settling various affairs The purpose of this study is to examine the role of Security and Secretary Service. To understand the role of Security and Secretary Service, interviews with Security and Secretary Service's. synthesizing records inquire and interviews with present workers, was analyzed. As results of the study, the open coding of grounded theory was 85 categories, 22 lower categories, and 13 upper categories; 7 roles of Security and Secretary Service types out of 13 upper categories were attained. Based on this, from the axial coding a paradigm model related to categories was produced and selective coding the core category, story line development and type were analyzed. Therefore, Security and Secretary Service plays roles: Office manager, Training manager, Information manager, Customer relations manager, Facilitator, Health manager, and Safety manager. Compared with Office secretary, It is said that Health manager, and Safety manager are distinguishing roles. Through the coding process based on grounded theory. For this, based on the writer's theoretical sensitivity and constant comparative analysis, theses as well as writing in each field, data from serial publications and others, the statements of interview subjects were constantly compared and analyzed. Based on these analyses, this study suggests the following: First, the intimidate sample survey is need. Second, professional educational content during the training process of Security and Secretary Services should be strengthened. Third, to expect a more professional role of Security and Secretary Services. the systematic support will be required.

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A Analysis of Relative Importance of Evaluation Categories for Hospital Food Service by Analytic Hierarchy Process (AHP기법을 이용한 병원 환자식 운영 품질 평가 분야의 중요도 분석)

  • Sohn, Chun-Young;Yang, Il-Sun
    • The Korean Journal of Food And Nutrition
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    • v.23 no.4
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    • pp.470-477
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    • 2010
  • The purposes of this study were to identify the evaluation categories, areas, attributes of the hospital food service and to define the relative importance of the evaluation categories, areas, attributes of the hospital food service using analytic hierarchy process. A survey was conducted from January 8th to 25th in 2007. Questionnaires were mailed to the 310 directors of dietetic departments of hospitals that included 160 primary hospitals, 107 secondary hospitals, and 43 tertiary hospitals. The result of the analytic hierarchy process indicated that relative importance of evaluation category was 0.5259 for food service management and 0.3407 for nutrition care. The food service management consisted of four subcategories, which are equipment standard, sanitation, production, and delivery service. Sanitation(relative importance: 0.2652) was the most important area among the subcategories and it was followed by equipment standard(0.2067), delivery service(0.1864) and production(0.1848). The nutrition care has two subcategories, menu management and meal management. The relative importance of menu management(0.4174) was higher than that of meal management(0.3555). The quality of food service and nutrition care to inpatients can be improved by the evaluation system based on appropriate applications of the developed evaluation indicators for hospital food service systems.

Classification and Analysis of Next Generation Mobile Communications Services (차세대 이동통신 서비스 분류 및 분석)

  • Kim, Seung-Mok;Park, Tae-Keun
    • Journal of Korea Multimedia Society
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    • v.10 no.4
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    • pp.470-482
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    • 2007
  • In this paper, we classify next generation mobile communications services into service categories and develop service evolution scenarios for developing the next generation mobile communications service roadmap in NGMC Forum. Firstly, Service categories are defined based on the purpose of service usage. Secondly, the services are classified into the categories and their relationship is analyzed. The candidates of services to be classified and analyzed include all kinds of services discussed in a conceptual level as well as current mobile/Internet services. Finally, we develop a service evolution scenario in each service category. When the next generation service road map is developed based on the results of this paper, it is expected to secure the initiative and enhance the competitive edge in the field of the next generation mobile communications.

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A Survey on Health Service Activities of Public Health Nurses in Inchon & Kyung Gi Area (인천.경기지역 보건소 간호사의 보건사업 수행에 관한 조사 연구)

  • Kim, Myeong-Sun
    • Research in Community and Public Health Nursing
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    • v.1 no.1
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    • pp.88-102
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    • 1989
  • This survey was conducted in order to find out the degree of health service activities of Public Health Nurses & variables relevant to their activities. The subjects of this survey were 232 PHN in Health Centers, Inchon & Kyung Gi area. Data were collected by mean of questionairs from 30th, September to 30th, October, 1986. For the analysis, ANOVA was used. The results were as follows; 1. General characteristics of PHN: o An approximately four fifth of the subjects (82.3%) was between 20-39 years. o The average career length of the subjects as PHN was 4 years. o Their educational level was almost Nursing School (22.4%) Junior College of Nursing (53.4%). o The marital status of the subjects was already married (75.4%). 3. The degree of health service activities of PHN; o The total mean of health service activities was 2.147 (S.D: 1.477, range 11-5). o Among the 11 Health Service Categories; Health service planning (2.828) is the highest mean scored category. The lowest mean scored category was the other health services. o Among the specific activity items about the 11 health service categories, the highest scored activities were 'personal counselling & education' in well-baby care (2.504), family planning (2.530), Tb control (2.134), disease control (2.371), 'health history taking & health examination', in prenatal care, 'clinic care', in administrative service, 'record & report', in the other categories. o Almost categories (10), 'Home visiting' was the lowest scored activity. 3. The relevance for the health service activities by several variables were as follows; o The relevance for the health service activities by general characteristics of PHN was not shown significance at age, educational level, marital status, relegion status. o And at work place, & work department was shown high significance.

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The Change in Perceptions of Category for Environmental Education and Environmental Education Professionalism of Teachers Participating in a In-service Teacher Training Program for Environmental Education (환경교육 연수에 참여한 교사들의 환경교육 범주에 대한 인식과 환경교육 전문성 함양의 변화 분석)

  • Maeng, Hee-Ju;Son, Yeon-A;Choi, Don-Hyung
    • Hwankyungkyoyuk
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    • v.22 no.3
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    • pp.136-151
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    • 2009
  • The purpose of this study was to analyze changes in perceptions of the categories of environmental education and environmental education professionalism of teachers participating in a in-service teacher training programs for environmental education. For this study, surveys and interviews were conducted before and after participation of 20 elementary and secondary school teachers who had participated in 'in-service teacher training program for professional development in environmental education' in August of 2005. Before participation, most of teachers answered that 'Education for Environment' was essential factor among the categories for environmental education. After participation, 15 teachers retained their perception but 5 teachers had changed to 'Education about Environment' or 'Education for Environment'. Environmental professionalism was conducted in '5 ability categories of environment teachers' of Hungerford et al.(1994). Categories has goal domains such as 'Goal domain I (level of basic)', 'Goal domain II (level of conceptual perceptions)', 'Goal domain III (level of investigating and evaluation)', 'Goal domain IV(level of environmental action skill)', 'Goal domain V(level of educational apply)'. Before participation, teachers had a low level of professionalism in environmental areas, but after participation environmental education professionalism improved significantly into the all 'Goal domains'.

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Foreign Residents' Experience of Korean Health Care Services (한국 거주 외국인의 의료서비스 경험)

  • Lee, Byoung-Sook;Oh, Ick-Keun;Lee, Eun-Mi
    • Journal of Korean Academy of Nursing Administration
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    • v.17 no.2
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    • pp.226-237
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    • 2011
  • Purpose: This study was done to identify the experience of health care services by foreign residents in Korea. Method: Participants were 12 foreigners from China, North America, and Japan. Qualitative data were collected using three focus group interviews and analyzed with qualitative content analysis. Results: The participants' experience of health services was categorized as 21 sub-categories, 11 categories and three main categories. The main categories were 'Quality of health care', 'Health care personnel', and 'Health care system and infrastructure'. The main category of 'Quality of health care' included three categories, 'Health care personnel' included another four categories, and 'Health care system and infrastructure' included the remaining four categories. The participants reported positive experiences such as favorable feelings and satisfaction particularly, with the high quality of health care but also negative experiences such as apprehension, distrust, difficulties, and inconvenience in the health care service in Korea. Conclusions: The results of this study can be helpful in the development of strategies to improve health care services for foreigners by providing fundamental information about the foreign residents' experience of health care services in Korea from their perspectives.

Earth Science Pre service Teachers' Ideas about the Earth on the Ontological Categories (지구에 대한 예비 지구과학 교사들의 존재론적 사고)

  • Jeong, Jin-Woo;Kwon, Jung-Hee;Kim, Yun-Ji
    • Journal of the Korean Society of Earth Science Education
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    • v.1 no.1
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    • pp.111-118
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    • 2008
  • This study is aimed at analyzing earth conception the nine pre service teachers who are majoring in earth science education and classifying a special feature from the ontological categories. Open ended questionnaires and semi structured interviews which meant to contribute to identifying ontological categories of concepts involving study area were designed. Pre service teachers' ontological category about earth conception most showed to dynamic and proto process. In the results show that many pre service teachers recognize simply the conception to a material, a condition and a conversion of the state changing. Most of the pre service teachers show their intermediate understanding level about the earth inner construction according to the analyzed results of the drawing tasks and interviews. The main alternative conceptions show them through a definition of the plate, a wording definition between lithosphere and asthenosphere, a feature of the plate boundary, a heat convection in the earth inner, the earth inner heat source, the earth inner structure, a physical feature of the mantle.

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Analytic Hierarchy Process Approach to Estimate Weights of Evaluation Categories for School Food Service Program in Korea (계층적 분석 과정을 이용한 학교급식 운영 품질 평가 분야의 중요도 분석)

  • Lee Min-A;Yang Il-Sun;Yi Bo-Sook;Kim Hyun-Ah;Park So-Hyun
    • Journal of Nutrition and Health
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    • v.39 no.1
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    • pp.74-83
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    • 2006
  • The purposes of this study were to (1) identify the evaluation categories, areas, attributes, and criteria of the school food service program using both a qualitative and a quantitative analyses, (2) define the relative importance of the evaluation categories, areas, attributes, and criteria of the school food service program using analytic hierarchy process, (3) organize the evaluation system to improve quality of the school food service in Korea. A survey was conducted from August to October 2004 to collect data from 172 dietitians, 15 school food service officials at the educational board, 10 professionals of school food service. Statistical analyses were performed on the data utilizing the SPSS 12.0 for Windows and Excel, such as Descriptive statistics and analytic hierarchy process was performed. The result of the analytic hierarchy process indicated that relative importance of evaluation category was 0.4319 (food service manage ment), 0.2369 (nutrition education), 0.1455 (satisfaction) and 0.0912 (parent involvement program). 'Sanitation, safety and facility (0.1739)' was the most important area among the subcategories of food service management, followed by nutrition management (0.1581), procurement (0.1375), production (0.1345), organization and personnel management (0.0662), planning (0.0644), food service evaluation (0.0585), financial accountability (0.0555), and information management (0.0554). There existed a relative importance on the three areas of the nutrition program and satisfaction evaluation category: students (0.5281, 0.6221), parents (0.1812, 0.1491), and teachers (0.1838, 0.1618). In the parent involvement program evaluation category, relative importance of committee and monitoring management was 0.4658 and information communication was 0.3724. The quality of food and service to school children can be improved by the appropriate application of the developed evaluation tool for the school food service program.

A Review on the evaluation of transit quality of service (대중교통 서비스 품질 평가의 국내외 연구 동향 및 시사점)

  • Lee, Sang-Jun;Kim, Hyung-Su;Jung, Dong-Jae;Chang, Justin S.
    • Proceedings of the KSR Conference
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    • 2011.05a
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    • pp.1290-1299
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    • 2011
  • Internal and external conditions are currently changing-e.g, climate change increased awareness of energy crisis, and accelerated paradigm about green growth. Accordingly, revitalization of public transportation which enables green transportation system is receiving more attention than the past. Meanwhile, as the incom level increased, people required better quality of service, and consequently, various proposals about improving the services are being promoted. Generally, the quality of the spaces within transit in developed countries is represent the quality of life, thus concerns about the transit service of quality are emerging. This study, through the domestic and abroad studies about transit service quality, redefines transit service quality including rail and reviews the related categories. In that order this study deducts each type of evaluation categories and factors, with comparing and reviewing with various cases in Korea and overseas. Based on the whole process, the paper elicits implications and proposes to the research about the evaluation of transit quality of service.

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The Systematization of the Concept on Apparel Store Service and Relationship with the Shopping Type of Consumer (의류점포의 서비스 개념 체계와 쇼핑유형과의 관련성)

  • 김윤희;김미영
    • Journal of the Korean Society of Clothing and Textiles
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    • v.25 no.1
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    • pp.183-194
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    • 2001
  • The purpose of this study are to systematize the concept on apparel store service and to provide the importance of each service according to the shopping types as well as demographic characteristics of consumers. The data was collected from 628 females and analyzed by factor analysis, reliability analysis, mean, percentage, cluster analysis, ANOVA, Duncan test, paired t-test, and t-test. The results are as follows: 1) All apparel stores consist of two categories, Products and Services. The products obviously entail whatever the store is selling. The services, on the other hand, can be broken down into three different factors of responsibility: public relations service, store environmental service, and promotional service. 2) Consumers can be classified into one of four categories: conventional type, practical type, recreational type, and casual type. 3) A recreational type and a practical type shoppers take into consideration all three service factors. The conventional and casual type shoppers, as compared to the recreational or practical type shoppers, arent really concerned with much of anything, least of the promotional service factor. 4) It has been found that the typical Korean consumer is more concerned with the public relations service factor, rather than the store environmental service factor or promotional service factor. 5) It has been found that the importance of services are significantly different in relation to the demographic characteristics, whether that be age, marital status, or the age of the youngest child.

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