• 유통과학연구
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• 제17권5호
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• pp.29-37
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• 2019

Purpose - This paper analyzes the effects of the SST characteristics at airports on behavioral intention through technology acceptance and customer satisfaction, and presents a strategic plan for introducing SSTs to airports providing differentiated services. Research design, data, and methodology - We examine the role of airport self-service characteristics and access the influence of the Technology Acceptance Model (TAM) on both customer satisfaction and behavioral intentions towards SSTs. To do this, a survey is conducted with passengers having used self-service technologies(SSTs) at Incheon International Airport. A total of 400 questionnaires are then analyzed using structural equation modeling. Results - According to the results, of the self-service characteristics, customer satisfaction and behavioral intention were affected by optimism through perceived ease of use, perceived usefulness, and perceived enjoyment and by innovativeness and insecurity through perceived ease of use. Conclusions - According to the results of the study, the purpose of using TBSS in the airport is to save time and convenience. Therefore, it is necessary to closely analyze the differences in technology acceptance by age and generation, increase user self-efficacy, increasing satisfaction through effective management of cognitive and emotional waiting time will have a positive impact on behavioral intentions.

• 한국IT서비스학회지
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• 제21권1호
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• pp.21-40
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• 2022

Advances in information and communication technology have introduced self-service technologies (SSTs) to service companies, changing the way they serve. In addition, as SSTs are expanding for low cost and high efficiency, opportunities for technology to interact with consumers have increased. Restaurant managers have the advantage of the SSTs win-win strategy, which allows consumers to freely receive the products or services they want, but some consumers have low satisfaction of the SSTs, especially elder people and the blind. This study examines the effect of unmanned order payment technology on service quality evaluation. For this, we interviewed a total of 12 consumers in their 10s to 50s with the experiences of using unmanned order payment technology, applying the Grounded Theory Method(GTM). Through a review of the research participant interview materials, totally 84 concepts were derived and the concepts were analyzed to derive 15 subcategories and 10 upper categories. Finally, a paradigm model of the effect of unmanned order payment technology on service quality assessment was derived. It also found the importance of consumers' sense of obligation to use unmanned order payment technology, recognition of advantages (e.g., time savings), recognition of shadow labor, and recognition of whether the technology usage process is in the service quality assessment stage.

• 한국정보시스템학회지:정보시스템연구
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• 제12권2호
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• pp.41-56
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• 2003

The objective of this study is to explore the effects of e-teaming users' self-efficacy and perceived service quality for e-teaming staffs such as instructors or teaching assistants on two main perceptions for e-learning systems in a view of information technology - perceived ease of use and perceived usefulness which have been considered as important antecedents for acceptance of information technology so called in Technology Acceptance Model. For this purpose, we suggest a research model and test it empirically by sampling in students of virtual universities. In result, all hypotheses except the relationship between academic self-efficacy and perceived usefulness are accepted. This result implies that self-efficacy for computers and service quality for staffs such as instructors or teaching assistants should be considered as important ones for success of e-learning systems in addition to those related with information technology.

• 품질경영학회지
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• 제38권4호
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• pp.549-560
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• 2010

The role and use of self-service technology (SST) becomes increasingly more important in the e-government service area. Users evaluate the service quality of SST in their everyday life and this evaluation works as a guideline of how SST should evolve for user satisfaction. This study classifies the types of SST according to its purpose and interface, and then investigates the causal relationship of service quality and user satisfaction. In the process, we introduced the three dimensions of service quality - usability, information, and empathy. The analysis results indicate that the three service quality dimensions have positive influence on user satisfaction. While the relationship between information and empathy is significant, that between usability and empathy is not significant. Implications and future research directions are also discussed.

• 기술혁신학회지
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• 제13권1호
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• pp.204-230
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• 2010

오늘날 기술기반 셀프서비스의 빠른 성장은 서비스 전달방식에 대한 새로운 지평을 열어가고 있다. 따라서 본 연구는 기술기반 셀프서비스에 대한 사용자의 수용을 결정하는 요인들이 무엇인지를 확인함으로써 이론 및 실무적 차원의 시사점을 제공하고자 한다. TBSS 수용여부와 관련하여 기술수용모델(TAM) 및 기술기반 셀프서비스 품질평가 모델을 토대로 지각된 유용성, 지각된 사용의 용이성, 즐거움 및 개인특성 변수로 제시된 자기감시성은 기술기반 셀프서비스의 사용에 대한 태도에 긍정적인 영향을 미치는 것으로 나타났으며, 이러한 기술기반 셀프서비스 사용에 대한 태도 역시 사용의도에 긍정적인 영향을 미치는 것으로 나타났다.

• 유통과학연구
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• 제12권10호
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• pp.11-17
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• 2014

Purpose - The purpose of this study is to investigate the relationship that is found to exist between the technology-based self-service convenience orientation factor and the factors of convenience and quality. Research design, data, and methodology - The questionnaire was developed by using the modified and supplementary questions that were examined in previous studies. We used the SPSS/PC 18.0 and lisrel 8.3 statistical packages to analyze the results of the research. For validating the research hypothesis and structural relationship of the research model, path analysis was used in this study. Results - The ease of use exerted a significant influence on the four dimensions. Information had a significant influence on transaction, benefit, and post-benefit convenience. Control had a significant influence on five dimensions. Conclusions - This study suggests that technology-based self-service convenience is classified into five multi-dimensional levels. Further, the study reveals that control, ease of use, and information are important variables in order to increase convenience. Therefore, for improving technology-based self-service convenience, it is important to improve the control, ease of use, and information variables.

• 한국항공운항학회지
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• 제29권2호
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• pp.25-35
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• 2021

Before COVID-19 outbreak in 2019, it is the core value of airline's service to provide check-in service to passengers face to face. However, due to the global pandemic of COVID-19 outbreak, it is expected the airline service in the future would be dramatically changed from being contacted to being untacted with technology-based self service(TBSS). This paper analyzed the perception of passengers using self service technology and their acceptance. According to empirical analysis, it was found that the change of passengers' perception after COVID-19 has a significant positive effect on the innovation of TBSS. The innovation of TBSS(Effectiveness and certainty) had both significant positive effect on the passengers' acceptance on TBSS at airport. Among variables of TBSS, convenience rather than usefulness of TBSS had a significant positive effect on intention to use TBSS of passengers. It was proposed that airlines not only contribute to increase acceptance of TBSS but also inform and promote the prevention effect of TBSS and the importance of untact service to minimize congestion at check-in counter in airport.

• 유통과학연구
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• 제18권1호
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• pp.27-34
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• 2020

Purpose : In the aviation industry, we will investigate the impact of users' acceptance of technology on their usage behavior and find out the factors that affect their acceptance of technology. We will expand the prior study to find out the impact of the self-service technology of Incheon Airport. Research design, data and methodology : Within the last six months, the survey was conducted on people using self-service technology at Incheon International Airport from July to August 2019. Part 307 of the valid questionnaires were used for this final analysis. The collected data were used to perform frequency, factor, reliability, and multiple regression analyses using the SPSS statistical package. Results : Individual aspects of external variables, service aspects and system aspects have been shown to affect usefulness and perceived ease of use. Also, perceived ease-of-use and usefulness have effects on users' intention to accept technology. Conclusions : The perceived easement and perceived usefulness of Incheon International Airport has been shown to affect self-service users. Increasing the user's self-efficiency and increasing the user's expectations for benefits, convenience, rapid processing, and minimal effort will have a positive meaningful effect on the intention of accepting the technology.

• 한국컴퓨터정보학회논문지
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• 제9권3호
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• pp.149-155
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• 2004

본 논문은 응용수준 액티브네트워크(ALAN)상에서 자치 적응성(Self-Adaptation) 컨텐츠 서비스 네트워크(CSN)에 관하여 언급하였다. 최근에는 컨텐츠 전송에 초점을 둔 CDN(Content Delivery Network)기술과 더불어 서비스 전송에 초점을 둔 CSN(Content Service Network)이 등장하였다. 그리고 CSN과 관련하여 IETF(Internet Export Task Force)에서는 OPES(Open Pluggable Edge Service)표준의 표준화가 진행 중에 있다. 그러나 최근에 유비쿼터스 컴퓨팅 환경의 도래와 함께 망에서는 사용자의 자주 변화하는 제약조건에 맞는 서비스를 제공하기 위한 자치적응성(self-adaptation)이 요구되고 있다. 기존 CDN/CSN는 자치 적응성의 고려가 부족하다. 왜냐하면 기존 망이 이러한 기능을 현재 지원할 수 없기 때문이다. 그러므로 본 논문에서는 이러한 문제를 해결하기 위해서 망에서 기능성 제공이 가능한 액티브네트워크 상의 자치적응성 CSN의 구조를 제안하였다.

• 보건의료산업학회지
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• 제6권1호
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• pp.1-13
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• 2012

The purpose of this study was to investigates the perception on medical technology, self-efficacy, and professional self conception of OR nurses. The data was collected by distributing structured questionnaires to 164 OR nurses in 13 secondary hospitals located in Gyeongsangnam-do and Gyeongsangbuk-do, beginning Apr. 12th to the 24th of 2010, and analyzed by t-test, ANOVA, Pearson correlation coefficient. The correlation between perception on medical technology and professional self conception showed to be positively correlated at r = .222. The correlation between self-efficacy and perception on medical technology showed positive correlation at r = .197. Also, the correlation between self-efficacy and professional self conception was r = .609, showing a relatively high positive correlation. We have observed that the perceptions of nurses on medical technology and their self efficacy have a significant effect in professional self consciousness. Therefore, it is important to develop programs that increase self-efficacy and followed by policies to maintain them.