• Title/Summary/Keyword: Self Service

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The Effects of Hospital Nurses' Self-Esteem and Communication Skill on Self-Leadership and the Quality of Nursing Service (병원 간호사의 자아존중감과 의사소통능력이 셀프리더십과 간호서비스 질에 미치는 영향)

  • Song, Hee-Jung;Lee, Sang-Mi
    • Journal of Korean Academy of Nursing Administration
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    • v.22 no.3
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    • pp.220-229
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    • 2016
  • Purpose: The objective of this study was to investigate the influence of hospital nurses' self-leadership, communication skill, and self-esteem on the quality of nursing service. Methods: The participants, 230 nurses working at a general hospital in Seoul, completed a cross-sectional descriptive questionnaire survey between January 17 and 28, 2014. The collected data were analyzed using the SPSS 19.0 program for descriptive statistics, t-test, one way & two way ANOVA, correlation, and multiple regression analysis. Results: Nurses' self-esteem and communication skill had significant main effects on self-leadership and the quality of nursing service, but the interaction effect of the two independent variables was not significant. Variables that significantly influenced the quality of nursing service were self-leadership, communication skill, self-esteem, and career longevity. The explanatory power of these variables for the quality of nursing service was 54.4%. Conclusion: Findings indicate a need for education programs for nurses which are designed to promote communication skill and enhance self-esteem and self-leadership skills which will in turn enhance the quality of nursing service.

A Study on Usage Intention of Technology-based Airlines self-service Based on UTAUT2 Model (확장된 통합기술수용(UTAUT2) 모형을 적용한 항공사 정보기술 기반 셀프서비스의 이용 의도에 관한 연구)

  • Kim, Ha-Young;Kim, Geun-Su
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.26 no.4
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    • pp.54-63
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    • 2018
  • Airlines are promoting self-service based technology by introducing mobile check-in, Kiosk and self-back drop systems, which will help customer satisfaction and efficiency. This study is about the usage intension to use Technology-based Airline Self-Service, the purpose of this study is to examine the key variables affecting Unified Theory of Acceptance (UTAUT2) in using Technology-based Airline Self-Service. According to the results of the ANOVA, there was a significant difference among the groups according to the experience of the self-service device. And analysis results using Structural Equation Model(SEM) was suggested that the performance expectation and hedonic motive of UTAUT2 model were found to have significant influence on initial trust. Also, initial trust affects the intention to use. There are some moderating effects on the structural equation by groups according to the experience of the self-service device. This research has significance in that it can help establish a marketing strategy of airlines to expand the self-service based on the airline technology.

Comparison of Students' Satisfaction with Sanitary, Environment, and Service of College Food Service by Operating System (대학급식소의 운영형태에 따른 위생, 환경과 서비스에 대한 만족도 비교)

  • Kim Su-Hyun;Kwon Sunja;Ly Sun Yung
    • Korean Journal of Community Nutrition
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    • v.10 no.3
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    • pp.331-340
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    • 2005
  • The purpose of this study was to provide basic data to improve college food service satisfaction with sanitary, environment and service by comparing 2 contract-managed and 2 self-operated college food services in Daejeon and Chungnam area. According to the results, sanitation and environment satisfaction degrees of contract-managed college food services were higher than those of self-operated food services. The satisfaction degrees with service were also higher in contract-managed food services than self-operated food services except the category of quick food delivery. In all categories comprising the food service satisfaction, the satisfaction degrees were lower in female students than in male students. There were more negative self-perceived clinical symptoms in female students than male students. The higher the negative self-perceived clinical symptoms scores were, the lower the satisfaction degrees with food service were, which suggests that かe health state of students was one of the factors that influenced college food service satisfaction. There was no difference between contract-managed and self-operated food services in terms of satisfaction with overall food taste and overall satisfaction degree. The average satisfaction degree for the contractmanaged food services in terms of price relative to food quality was lower than that for self-operated food services. According to stepwise multiple regression analysis, 'overall food taste', 'price relative to quality', 'kindness of employees', 'coping with proposed opinions' and 'quicknless of food delivery' in decreasing order, were the most relatively important attributes for overall satisfaction. There should be further studies on important management factors to improve satisfaction with sanitary, environment and service by self-operated college food service.

Self-adaptive Content Service Networks (자치적응성 컨텐츠 서비스 네트워크)

  • Hong Sung-June;Lee Yongsoo
    • Journal of the Korea Society of Computer and Information
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    • v.9 no.3
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    • pp.149-155
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    • 2004
  • This paper describes the self-adaptive Content Service Network (CSN) on Application Level Active Network (ALAN). Web caching technology comprises Content Delivery Network (CDN) for content distribution as well as Content Service Network (CSN) for service distribution. The IETF working group on Open Pluggalble Edge Service (OPES) is the works closely related to CSN. But it can be expected that the self-adaptation in ubiquitous computing environment will be deployed. The existing content service on CSN lacks in considering self-adaptation. This results in inability of existing network to support the additional services. Therefore, in order to address the limitations of the existing networks, this paper suggests Self-adaptive Content Service Network (CSN) using the GME and the extended ALAN to insert intelligence into the existing network.

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The Changes of Self-efficacy Beliefs of Pre-service Teachers for Technology Integration through Programming-based TPACK Educational Program

  • Kim, Seong-Won;Lee, Youngjun
    • Journal of the Korea Society of Computer and Information
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    • v.24 no.4
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    • pp.185-193
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    • 2019
  • In this paper, we propose the effects of programming-based TPACK educational program on the pre-service teacher's self-efficacy beliefs for technology integration. For this study, pre-service teachers who received programming education and TPACK education based on ICT were set as control group and pre-service teachers who received programming-based TPACK education as experimental group. In order to observe the change, the pre-service teachers conducted the test tool to measure the self-efficacy beliefs for technology integration before and after applying the educational program. As a result of the study, only the pre-service teachers who received the programming-based TPACK education showed significant improvement in the self-efficacy beliefs for technology integration. Furthermore, in the post-test, the experimental group showed a significantly higher difference than the control group. Through this study, it was concluded that programming-based TPACK educational program is effective in enhancing pre-service teacher's self-efficacy beliefs for technology integration.

The Effects of Gender Role Attitudes and Family Service Utilization on Self-Esteem among Single Parents (한부모의 성역할인식과 가족복지서비스 이용이 자아존중감에 미치는 영향)

  • Lee, Sungeun
    • Korean Journal of Human Ecology
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    • v.23 no.1
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    • pp.1-14
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    • 2014
  • The purpose of this study is to examine the effects of gender role attitudes and family service utilization on self-esteem among single parents. This study used data from the seventh wave of Korean Welfare Panel Study and analyzed 90 single parents. Hierarchical multiple regression analyses showed that health status, economic situation, gender role attitudes, and non-monetary family welfare service had significant effects on single parents' self-esteem. Single parents who had higher traditional gender role attitudes show lower levels of self-esteem. Also use of a non-monetary family service increased the levels of self-esteem. However, use of a monetary family service was not significantly associated with the levels of self-esteem. The findings indicate that services and programs to promote single parents' gender role flexibility should be developed. Also, it is necessary to establish a service system to reduce multiple role stress among single parents.

A Study of Criteria for Self-Assessment of Lesson Planning and Teaching Performance (수업 설계 및 실연의 자기평가 기준에 대한 고찰)

  • Kim, Sohyung;Kim, Yongseok;Han, Sunyoung
    • The Mathematical Education
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    • v.55 no.2
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    • pp.171-192
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    • 2016
  • As teachers' competency is evaluated based on their teaching performance. pre-service teachers need to have an opportunity to reflect on themselves by systematically analyzing and evaluating their own lesson planning and teaching performance through self-assessment. In this study, we aimed to examine what evaluation criteria for lesson planning and teaching performance pre-service mathematics teachers consider in the process of self-assessment. This study used a mixed-methods research design. To draw the self-evaluation criteria for lesson planning and teaching performance, pre-service self-reported assessments were analyzed using qualitative analyses. In addition, descriptive statistics were used to investigate the pre-service teachers' distribution across the criteria and check the ratio of pre-service mathematics teachers for each element. As a result, it was disclosed that pre-service mathematics teachers considered eight elements in self evaluating their own lesson planning and teaching performance. In addition, we found that pre-service mathematics teachers tended to consider Pedagogical Content Knowledge (PCK) more than Subject-Matter Knowledge (SMK). Moreover, the results of this study provide educational implications for the curriculum in the pre-service teacher's education program.

Development and Application of Questionnaire for Self-Understanding and Change Capacity Related to Science Education: Focus on the Recognition of Pre-Service Elementary Teachers (과학교육 관련 자기이해와 변화역량 조사 도구 개발 및 적용 -초등예비교사의 인식을 중심으로-)

  • Jo, Kwanghee;Joung, Yong Jae;Choi, Jaehyeok;Kim, Heekyong
    • Journal of The Korean Association For Science Education
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    • v.38 no.6
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    • pp.901-917
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    • 2018
  • The purpose of this study is to develop the questionnaire on pre-service elementary teachers' recognition of self-understanding and change capacity for science education and to investigate their recognitions with it. At the beginning of the study, we made a tool to investigate the self-understanding and change capacity of pre-service elementary teachers through literature review and discussions. The former half of the questionnaire was related to self-understanding with factors such as 'self-concept clarity,' 'career identity' and 'self-efficacy:' 'self-understanding as a pre-service elementary teacher' (12 items) and 'self-understanding as a pre-service elementary science teacher' (12 items). Its latter half was about the change capacity with factors such as 'change sensitivity,' 'goal consciousness,' 'collaboration,' 'reflection,' and 'mastery.' It consisted of three parts: 'general change capacity,' 'change capacity as a pre-service elementary teacher' and 'change capacity as a pre-service elementary science teacher' with 17 items, respectively. With this tool, we surveyed 153 pre-service elementary teachers. The results are as follows: First, pre-service elementary teachers have a positive recognition about self-understanding and change capacity, but the recognition of self-understanding and change capacity as pre-service elementary science teachers were relatively less positive. Second, factors of self-understanding and change capacity as pre-service elementary science teachers have a significant correlation with each other. Especially, there was a high correlation between 'self-efficacy' of self-understanding and 'goal consciousness' and 'mastery' of change capacity. Based on these results, some implications for self-understanding and change capacity related to science education were discussed.

Effect of Self-Development during Military Service on Returning University Students' Self-directed Learning and Job Preparation Behavior (군 복무 중의 자기개발이 대학 복학생의 자기주도학습과 취업준비행동에 미치는 영향)

  • Cho, Sang-Hyeok
    • Journal of the Korea Convergence Society
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    • v.11 no.2
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    • pp.241-252
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    • 2020
  • The purpose of this research is to study the effect of soldiers' self-development during military service on returning university students' self-directed learning and job preparation Behavior. The object of this study are 323 students among second, third and fourth graders of about 15 universities' nationalwide by online stratified clusterrandom sampling. SPSS 25.0 program was used for data analysis and factor analysis, frequency analysis, independent t-test, one way ANOVA, multiple regression analysis were done. The rusult are as follows :First, self-directed learning and job preparation behavior according to personal characters have meaningful differences in university location, grade, degree of self-development during military service, degree of self-development during military service, self-development during military service, e-learning study during military service, gaining credits during military service, gaining national licence during military service and receiving money for self-development during military service. Second, The experience of self-development during military service has meanigful difference in returnig university students' self-directed learning and job preparation behavior.

The relationship between job burnout and service quality, and the moderating effect of self-efficacy (직무소진과 서비스품질의 관계와 그 관계에서 자기효능감의 조절효과)

  • Park, Roy C.;Ahn, Kwan Young
    • Journal of the Korea Safety Management & Science
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    • v.17 no.1
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    • pp.231-240
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    • 2015
  • This paper reviewed the relationship between job burnout and service quality, and the moderating effect of self-efficacy. Based on the responses from 232 employees, the results of multiple regression analysis appeared as follow; 1) emotional exhaustion and depersonalization effected negatively on all service quality factors(empathy, reliability, responsiveness). 2) the reduced personal accomplishment effected negatively on two service quality factors(reliability, responsiveness). 3) self-efficacy effected positively on the relationship between emotional exhaustion and service quality. 4) self-efficacy effected positively on the relationship between he reduced personal accomplishment and service quality.