• Architectural research
• /
• 제19권2호
• /
• pp.27-33
• /
• 2017

Advances in information and mobile technologies have changed the traditional firm ways of working very flexible, collaborative and innovative, resulting in the changes in work place structures and layouts. Despite the growing body of literature examining the novel ways of working, which is called smart work, there is little academic attentions paid to the spatial aspects of new work places, namely smart offices and smart work centers. This research explores the spatial changes of work places that improve business efficiency and collaboration among workers suitable for the novel ways of working. Conducting in-depth field surveys on selected cases, we analyzed the changes in spatial structure and operation policies of smart offices and smart work centers. From this survey, we observed that the new work places under study take various novel spatial forms and they have flexible operating policies such as flexible seating and flexible work hours. We also found that it would be difficult to change existing business practices and typical ways of performing tasks, without changing the bureaucratic spatial designs and layouts. Future studies are suggested to examine how spatial structures and layouts of offices have impacts on space utilization, collaboration, creativity, and job satisfaction.

• 한국실내디자인학회논문집
• /
• 제19권2호
• /
• pp.3-14
• /
• 2010

As the seniors and the disabled has increased, the demand for cultural centers has also increased in many local areas. This means that the local cultural centers designed from the viewpoint of universal design are needed, so that to be used by everyone without any difficulties. This study examined the applicability of universal design principles to the public service areas of the local cultural centers. The subject cultural centers were three local ones which had seating capacity of more than 1,000 and opened after the year of 2,000 in Gyungnam. The spatial scopes of the study were six public service areas of the local cultural centers : entrance area, corridor and pathway, stair, ramp, elevator, and rest room. The total 65 items for evaluating the applicability of universal design were selected and examined for six areas. On the whole, accessibility, such as wide pathway and flat floor was good. However, the following improvements were needed. 1) Handrails and rounded corner were needed on walls. 2) Consideration of the visually impaired like as braille sign was needed. 3) The handrails on ramp should be installed for usability. 4) The automatic door would be more useful to the physically disabled users. 5) Wider space and familiar handrail design and color were needed in the rest rooms for the handicapped.

• 대한인간공학회지
• /
• 제22권3호
• /
• pp.57-73
• /
• 2003

Although body pressure distribution is sensitive to movements and is relatively simple to measure even in small space, there are few researches involving applications to driver's posture and its change. The main objective in this study is the application of body pressure distribution measurements for the prediction of the driver's posture and its change. This requires quantitative analyses of the dynamic body pressure distribution, which is the change of body pressure distribution with time. The experiment involved 16 male subjects who drove for 45 minutes in a seating buck. Measurement time, stature group, and lumbar support prominence were selected as independent variables, with subjective ratings of driver's discomfort, body posture data of hip, torso. knee angle, and body pressure data variables as dependent variables. The body pressure change variables and subjective ratings were found to increase as the measurement time increased and body pressure ratio variables reflected the torso angle. From the results and analysis of the body posture data and subjective rating results, it was predicted that the seats and the design of the lumbar supports used in the experiment was not fit for tall subjects, which could also be confirmed through the body pressure distribution data.

• 한국항공우주법학회:학술대회논문집
• /
• 한국항공우주법학회 2008년도 제40회 국제학술발표대회
• /
• pp.153-161
• /
• 2008

What was once known as common courtesy is rapidly disappearing in the air travel industry, and the violent behavior known as air rage is a constant threat. Once sought after by other industries for advice because of its expertise in customer service, the air travel industry has now slipped to the lowest rungs of companies with unhappy customers. As airlines cut corners in order to avoid bankruptcy, passengers' patience is tested by the stress of flight delays, crowded airports and close packed seating on airplanes. This article examines the situation, strategies used by passengers and ways the airline industry might better inspire courteous behavior in passengers. A cultural expectation of entitlement and competitiveness for limited resources has led to a breakdown in civilized behavior throughout society, both in the United States and internationally. Air travelers faced with rude and intrusive behavior from others on the flight are beginning to find their own ways of coping, such as high quality headphones to block offensive noises, and mechanical devices to keep the seat in front from reclining to the point where it hits their knees. The most potentially effective remedies will come from airlines that enlist cooperation by offering effective passenger education and possibly even incentives. Acceptable airline behaviors need to be plainly defined and stressed for passengers, both before boarding and onboard. In this paper, some methods are suggested to motivate passengers and to inspire courteous behavior.

• 한국가구학회지
• /
• 제27권3호
• /
• pp.211-219
• /
• 2016

Culture and design change with time and what they have in common is that both develop in line with the era's living environments. Today, various life styles have emerged to cause changes in housing and living modes and we are in need of designs that can be commonly used in any place. Under the circumstances, furniture plays a role of medium that helps interactions between the human and the space and it has long been used in a variety of ways amid the change of the times. Soban, Korean traditional furniture, is a tool used in our real life and it is a piece of furniture that caters for both arts and functionality. It has been more of a living necessity and accordingly carried wisdom of experience for survival, rather than artificial beauty. Unlike other types of furniture, it is a practical tool designed in consideration of users. Therefore, this study aims to find traditional furniture's wisdom of experience in Soban, which tends to get neglected, and ensure its value as a modern design element, and to contribute to express and study the formative arts of Korean design so that a past living necessity of Soban can overcome its limitation of being floor-seating furniture and become more than an eating tool in it value.

• 한국프랜차이즈경영연구
• /
• 제9권3호
• /
• pp.19-29
• /
• 2018

Purpose - Due to the increase in coffee consumption and competition, domestic coffee franchise companies are currently entering the overseas market. Therefore, coffee franchise companies are pursuing a variety of marketing strategies to meet customer needs and gain competitive advantage in overseas markets. From this perspective, overseas franchise companies need to ensure that their servicescapes meet the needs of their overseas customers. For these purposes, the study is to identify the impact servicescapes on customer satisfaction and customer loyalty focused on Global Coffee Franchise Company "C", which extended its business worldwide in Mongolia. Research design, data, and methodology - The data were collected from customers who had visited the stores of 'C' company in Ulaanbaatar, Mongolia. 435 valid questionnaires collected through online survey coded and analyzed using frequency, confirmatory factor analysis, correlations analysis, and structural equation modeling with SPSS 24 and SmartPLS 3.0. Result - Firstly, seating comfort, facility aesthetics, and cleanliness, ambient conditions among servicescapes influenced customer satisfaction. Secondly, servicescapes didn't affect the loyalty directly. Third, customer satisfaction had positive effect on loyalty. Fourthly, cleanliness which was ranked lower in Korea had a great effect on customer satisfaction in Mongolia. Fifthly, IPMA(Importance-performance map analysis) shows that the importance of servicescapes is higher for women than for men, and facility aesthetics for female and cleanliness is the most important for male. Conclusions - The results of this study show that there is a positive (+) effect on customer satisfaction in order of cleanliness, ambient conditions, aesthetics, and seating comfort. Therefore, franchise companies considering or advancing into Mongolia should consider importance in order of cleanliness, ambient conditions and aesthetics when entering Mongolia market. For example, franchise managers should select Monday as a "clean day," and all merchants should spend all of their open hours and keep their stores clean in accordance with the head office manual. In addition, franchise managers need to hire a VMD (visual merchandising) experts to build up a physical environment that will effectively highlight the space-specific display of the store so that Mongolian local customers can have a satisfactory climate and aesthetics. And, the IMPA analysis between servicescapes and customer satisfaction shows that women are more susceptible to servicescapes than men. Especially, in the case of women, the importance of esthetics is high, but the performance is low. Thus, if the aesthetics are actively improved, customer satisfaction can be effectively increased.

• 한국가구학회지
• /
• 제19권1호
• /
• pp.44-54
• /
• 2008

The blur phenomenon, in which the boundaries of fields or roles become vague, has become an important concept of design in the 21st century. In furniture design, the physical boundary between furniture and space and that between space and furniture has been broken down and their meaning tends to be redundant. This concept was begun by a variety of furniture designers who led the trends about 30 years ago. A progressive exhibition titled ${\ulcorner}$Living Tomorrow${\lrcorner}$, which was included in the Koln International Mobelmess from 1968 to 1970, showed that the blur phenomenon in furniture design has never actually been novel. These exhibitions and the works exhibited in the events are still recognized as progressive examples that proposed an avant-garde concept of life. They are in line with the current furniture design based on spatial concepts, which has been created by the blur phenomenon. The purposes of this study are to determine the cases of furniture design that enable the so-called spatial functions beyond the simple functions of seating, use, and display, from those of furniture design and to research their characteristics. In this study, furniture based on spatial concepts means furniture that creates 3D spaces consisting of the floor, walls, and ceiling by the blur phenomenon that occurs from the spaces among these pieces of furniture. The organization of this study is as follows; In Chapter 2, a background on the generation of furniture design based on spatial concepts is described based on the research literature of this socio-cultural phenomena. In Chapter 3, the cases of relevant furniture design redescribed. In Chapter 4, the collected cases are analyzed and their characteristics described. In Chapter 5, Chapter 1 to Chapter 4 are summarized and conclusions are given. In addition, future research is proposed.

• 한국콘텐츠학회논문지
• /
• 제18권1호
• /
• pp.587-595
• /
• 2018

본 연구는 멀티플렉스 영화관 관람객을 대상으로 영화관 선택속성에 대한 중요도 및 성취도를 분석해 보고자 하였다. 이에 멀티플렉스 영화관을 방문하여 영화를 관람하고자 하는 관람객을 대상으로 자료를 수집하여 대응표본 T-test를 실시하였으며 유의한 차이가 있는 속성과 각 선택 속성들 간의 순위를 살펴보았다. 또한 요인분석을 통하여 주요서비스, 인적서비스, 물리적 환경, 보조서비스의 4가지 하위요인을 도출하였으며, IPA(Importance-Performance Analysis)기법을 이용하여 집중 영역, 유지 영역, 저순위 영역, 과잉노력 지양 영역의 항목들을 도출하였다. 분석결과는 아래와 같다. 제 I사분면은 노력집중영역은 상영시간대의 다양성, 상영영화장르의 다양성, 모바일 앱 이용의 편리성, 주차시설의 규모와 편리성으로 나타났다. 제 II사분면인 지속유지 영역은 웹사이트 예매의 편리성, 카드제휴를 통한 할인혜택, 직원의 친절성, 직원의 정확한 서비스 정보전달, 편안한 좌석, 스크린 크기, 영화관 사운드 품질, 주변 환경과의 연계성, 대중교통의 편리성 등으로 나타났다. 제 III사분면인 저순위 영역은 멤버십제도, 직원복장의 단정함, 대기시간을 위한 휴식 공간, 주변접근성, 스넥코너의 다양성, 전반적 청결도로 나타났다. 제 IV사분면은 과잉노력 지양 영역으로 상영관 온도의 적정성과 서비스 숙련도로 나타났다.

• 한국콘텐츠학회논문지
• /
• 제8권2호
• /
• pp.164-172
• /
• 2008

본 연구는 승객들이 인식하는 항공사 서비스 품질에 대한 중요도와 만족도가 어떠한 차이가 있는지를 분석하고 이를 통해 궁극적으로 항공사의 서비스 품질 개선을 위한 기초자료로 활용할 목적으로 수행되었다. 항공사 서비스 품질에 대한 중요도와 만족도를 알아보기 위해 중요도-만족도 분석(Importance-performance analysis: IPA)을 이용하였고, 분석결과 한국 국제선 승객이 인지하고 있는 항공사 서비스 품질에 대한 중요도와 만족도는 차이가 있는 것으로 나타났다. 특히 IPA 결과 한국을 운항하는 항공사들이 무엇보다도 개선을 위한 집중적인 노력을 기울여야 하는 서비스 요인인 승객들이 중요하게 여기고 있지만 실제로 만족하지 못하는 서비스 요인은 '기내식', '좌석의 안락감', '좌석의 폭과 다리를 뻗는 공간', '탑승수속 서비스'인 것으로 분석되었다. 본 연구의 IPA결과를 토대로 항공사들은 강점과 약점을 파악하고 이를 통해 궁극적으로 항공사의 수익을 극대화 할 수 있는 방안을 세워야 할 것이다.

• 대한의용생체공학회:의공학회지
• /
• 제44권2호
• /
• pp.157-165
• /
• 2023

The purpose of this study was to evaluate the importance of developing slim seats with ergonomic design to improve seat comfort and expand the interior space. Two seats were used for the experiment: a sample seat designed based on hip shape and spinal alignment and a normal seat with a flat design without curves. Subjects sat in both the sample seat and a normal seat applied to the vehicle simulator and the experiment was conducted. The next part of the experiment was conducted in two different postures: a driving posture and a relaxed posture. The subjects filled out a comfort questionnaire immediately after sitting and after 30 minutes. The results showed that the comfort in the sample seat was found to be more comfortable than the normal seat. However, no significant difference was noted for the relaxation posture. Pressure distribution was also recorded immediately after sitting and after 30 minutes. In the case of pressure distribution, it was confirmed that the pressure in the sample seat was more evenly distributed in both the driving and relaxed postures than in the normal seat. The results showed that the ergonomically designed sample seat greatly improved seating comfort and pressure distribution compared to the normal seat, which is a general vehicle seat design.