• 제목/요약/키워드: Satisfaction with dental service

검색결과 134건 처리시간 0.023초

의료기관(醫療器管)의 의료(醫療)서비스 질(質) 개선(改善)에 관한 연구(硏究) - 환자만족도(患者滿足度)(Patient Satisfaction)를 중심으로 - (A study of medical service quality improvement in a medical institution)

  • 전병욱;홍성천;유병완
    • 대한한의정보학회지
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    • 제15권1호
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    • pp.67-76
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    • 2009
  • Quality management is a recent phenomenon. Advanced civilizations that supported the arts and crafts allowed clients to choose goods meeting higher quality standards than normal goods. There are many methods for quality improvement. Health care, refers to the treatment and management of illness, and the preservation of health through services offered by the medical, dental, complementary and alternative medicine, pharmaceutical, clinical laboratory sciences (in vitro diagnostics), nursing, and allied health professions. Health care embraces all the goods and services designed to promote health, including "preventive, curative and palliative interventions, whether directed to individuals or to populations. The overall impact of managed care remains widely debated. Proponents argue that it has increased efficiency, improved overall standards, and led to a better understanding of the relationship between costs and quality. Practices can solicit feedback from patients in a variety of ways: phone surveys, written surveys, focus groups or personal interviews. What do I do with the results? While you don't have to act on every suggestion that your patients give you, you should take action on the key items that are causing dissatisfaction.

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거동불편노인의 구강건강과 삶의 질에 영향을 미치는 요인 (Factors Influencing the Dental Health and Living Quality of the Elderly With Physical Debilities)

  • 박남규;김한곤;김진아
    • 대한치과기공학회지
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    • 제33권4호
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    • pp.413-425
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    • 2011
  • Purpose: This study conducted a survey on the elderly with physical debilities, who are in a medically vulnerable social class, to examine closely their demo-sociological characteristics, unmet needs, dental states, and living qualities and satisfaction levels relating to oral health and social supports to them, and also to prepare the basis for effective public medical policies and health improvement programs aimed at improving the quality of life for the elderly with physical debilities. Methods: Twenty-two elderly care facilities within Jeju Special Self-Government Province participated in the survey. Between 11 January and 5 March 2010, a total of 250 elderly persons(65 and over) with physical debilities were interviewed and their dental health was checked. Results: The results of the survey are as follows. The need for social support for dental care of the elderly with physical debilities was high in the medical institution-supported service (49.6%). The unmet needs for physical care were high in bathing (49.6%) and using public transportation (71.6%). More than half of these surveyed had ten or fewer teeth. The survey found that 31.6% of the participants experienced problems eating, due to poor dental health. Concerning quality of life, 30.5% of those surveyed experienced physical pain. Conclusion: In summary, the ages of the survey participants directly relates to the degree of behavioral debility experienced. The more debility a participant exhibits, the greater is the need for social support and dental care. The dental health of a participant directly relates to a higher quality of life. Good dental health of a participant translate to better quality of life. In light of the fact that the elderly with physical debilities suffer from a lack of accessibility to medical care and worse oral health than do other elderly persons, it is essential to increase accessibility to medical institutions that can provide such services as door to door dental care. Current insurance policies, funding for denture insurance, and free denture and denture-upgrade programs desperately need to be expanded. Therefore, to improve effectively the quality of life for the elderly with physical debilities civil dental medical resources should be encouraged to provide inclusive and prevention-focused medical care. In the public domain, door to door dental care services and cooperation with civil dental care resources need to be improved to increase impartial accessibility to dental medical institutions.

치과의원에서 고객만족을 위한 고객관계관리(CRM) 실행의 성공요인에 관한 연구 (A Study on the Successful Factors of Customer Relationship Management(CRM) Implementation for Customer Satisfaction in Dental Clinic)

  • 최준선
    • 치위생과학회지
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    • 제4권2호
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    • pp.61-73
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    • 2004
  • 최근 치과 병 의원이 늘어나면서 고객들의 선택폭이 넓어지고 있고 의료서비스에 대한 욕구도 복잡 다양화되었다. 이러한 상황에 맞추어 앞으로 병원이 계속 성장하고 유지, 발전하기 위해서는 계속하여 새로운 고객을 유치하고 기존고객을 잘 관리하여 유지하는 일이라 보고 잠재고객을 고객으로 만드는데 많은 노력과 투자가 필요하며 고객과의 좋은 관계를 맺고 이를 잘 가꾸어 유지해 나가는 새로운 방향의 마케팅 접근이 요구된다. 치열한 경쟁이 전개되고 있는 상황에서 등장하게 된 CRM은 체계적인 고객 데이터 관리 및 분석을 통해 고객이 원하는 치료와 서비스, 욕구사항 등을 찾아내고 이를 지속적으로 제공함으로써 고객의 충성도를 증가시켜 고객을 평생고객으로 만들어 장기적으로 지속성 있는 이익의 확보와 유지를 달성할 수 있는 잠재력을 가진 전략이라 말할 수 있다. 따라서 CRM의 핵심은 충성스런 고객을 오래 유지하는 것에 있으므로 차별화, 개인화된 서비스를 제공하여 핵심 고객층 형성을 강화하는 것이다. 최근 우리나라에서 CRM의 보건의료분야의 적용 사례는 주로 건강증진사업을 대상으로 많이 이루어지고 있으며 치과 병 의원에서는 연구가 미비한 실정이다. 특히 치과의원의 고객은 일반소비자에 비해 질병의 치유 및 예방이라는 의료서비스에 대한 욕구가 분명한 만큼 치과의원과 고객과의 개별적이고 지속적인 관계유지를 강조하는 CRM 도입이 필요하다. CRM의 도입으로 고객과의 지속적인 관계유지는 고객의 구강건강상태와 위험을 평가하여 발생 가능한 구강질환을 예방할 수 있으며 조기 예방활동을 통해 구강건강증진을 극대화할 수 있을 것이다. 치과의원에서 고객만족을 위한 CRM 실행의 전략 방향을 제시하면 첫째, 장기적인 고객관계 개선의 증진, 둘째 목표 고객군 설정과 고객세분화 셋째, 체계적인 데이터베이스(Data base) 구축, 넷째 다양화된 고객과의 대화채널이 구축되어야 한다. 또한 성공적인 CRM 실행을 위해서는 첫째, 고객접점(MOT)의 순간에 제공되어야 하는 서비스를 강화해야 하며 둘째, 병원의 학습 조직화로 인해 직원 모두가 고객중심조직으로의 변화가 필요하고 셋째, 내부고객(직원)들의 만족도를 높이기 위한 체계적인 내부 마케팅 전략을 추진하여 고객중심진료라는 직원들의 동기유발이 중요하다.

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한국치위생학회지 게재논문의 연구동향 분석 (The research trends of papers in the journal of korean society of dental hygiene)

  • 강부월;안세연;김선경;유영숙;유은미;이선미
    • 한국치위생학회지
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    • 제10권6호
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    • pp.991-1000
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    • 2010
  • Objectives : The purpose of this study was to analyze 356 papers included in the Journal of the Korean Society of Dental Hygiene between 2000 when the initial number was issued and April, 2010. The papers involved articles, treatises, theses and dissertations. Methods : According to existing literature related to paper analysis, all the journals were analyzed by year to find out the subjects of the studies, places for data gathering, the presence or absence of research funds supplied, the number of researchers, research methods, methods of data collection, themes and data analysis methods. Results : As for subjects, the largest group of the papers that numbered 69(20.7%) examined dental hygienists, and the second biggest group that numbered 65(19.5%) examined dental hygienists and students. The third greatest group that numbered 47(14.2%) examined patients at dental hospitals and clinics. Concerning places of data gathering, schools(37.1%) were the most common places where data were collected, followed by dental hospitals/clinics(31.6%) and laboratories(7.4%). In terms of research design, research studies accounted for 88.5%, and experimental studies accounted for 11.5%. Research studies were far more prevalent. Concerning themes, there were 76 kinds of concepts that the studies dealt with, and the most dominant concepts were oral health awareness and behavior, which 34 studies focused on(9.6%). 10 studies or more were concerned with dental service, oral health status, dental hygiene education, infection control, oral health education, job satisfaction and stress. As to data analysis methods, frequency analysis was most dominant, followed by Chi-square test, t-test, analysis of variance, descriptive statistics, correlation analysis and regression analysis. Most of the studies made use of quantitative research methods. Conclusions : The effort by this study to analyze the papers included in the Journal of the Korean Society of Dental Hygiene to grasp research trends in the field of dental hygiene is expected to be of some use for the determination of the right directions of dental hygiene research in the future.

치과위생사의 보수교육 실태 및 인식에 관한 연구 (A study on the state of inservice education for dental hygienists and their relevant awareness)

  • 정재연;김경미;조명숙;안금선;송경희;최혜정;최윤선;황윤숙
    • 한국치위생학회지
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    • 제7권1호
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    • pp.73-89
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    • 2007
  • The purpose of this study was to examine the reality of inservice education provided to members of Korean Dental Hygienists Association, the state of relevant academic conferences, and the perception of the members about inservice education and academic conference. It's basically meant to help boost their participation in inservice education and their satisfaction with it, and to show some of the right directions for that. The subjects in this study were dental hygienists who attended a symposium on July 1, 2006. After a survey was conducted, the answer sheets from 489 participants were analyzed, and the findings of the study were as follows: 1. General hospitals and university hospitals made up the largest group(91.4%) that gave a monthly leave of absence, and the second largest group was dental hospitals(75.4%), followed by dental clinics(58.3%) and public dental clinics(48.0%). The most common closing time in dental clinics and dental hospitals was 5 p.m., and that was 12 p.m. in general hospitals and university hospitals. The dental hygienists in public dental clinics didn't work on Saturdays. By type of workplace, treatment was the most common duty for the dental hygienists in dental clinics and dental hospitals to perform, and those who worked at general hospitals, university hospitals and public health clinics were in charge of extensive range of jobs. 2. The rates of the dental hygienists who took that education stood at 94.9% in public dental clinics, 78.7% in dental hospitals and 75.3% in dental clinics, general hospitals and university hospitals. Regarding how many marks they got on an yearly basis, those who got eight marks or more made up the largest group(55.6%), followed by four marks or more(11.8%), six marks or more(3.4%), and two marks or more(1.5%). As for the usefulness of inservice education for their job performance, the largest number of the dental hygienists(40.8%) found it to be helpful, and the second greatest group(37.5%) considered its effectiveness to be so-so. The third largest group(8.4%) found it to be of great use, and the fourth biggest group(4.2%) considered it to be of no service. The fifth biggest group(l.3%) thought it was absolutely useless. By type of workplace, the workers in dental clinics, dental hospitals, general hospitals and university hospitals wanted the most to learn how to take care of clinical work(acquisition of up-to-date technology), and those in public health clinics hoped the most to learn about public dental health. By type of workplace, the workers in dental clinics had their sight set on self-development the most, and the dental hygienists in dental hospitals, general hospitals, university hospitals and public health clinics were most in pursuit of acquiring new knowledge. By type of workplace, the specific given conditions at work were most singled out by the dental clinic workers as the reason, and the dental hospital employees pointed out time constraints the most. The dental hygienists in general hospitals and university hospitals cited time constraints and financial burden the most, and the public health clinic personnels mentioned inaccessibility of a place for inservice education as the reason. 3. The public health clinic workers participated in academic conferences the most(90.8%), followed by the general and university hospital personnels(68.8%), dental hospital employees(65.6%) and dental clinic workers(65.5%). By type of workplace, the public health clinic workers(73.5%) expressed the most satisfaction, followed by the general and university hospital employees(67.7%), dental clinic workers(62.3%) and dental hospital personnels(54.1%). By type of workplace, the employees of dental clinics, dental hospitals, general hospitals and university hospitals preferred Saturdays, and the public health clinic workers had a liking for weekdays. As for a favored place, hotels were most preferred, followed by university hospitals, general hospitals, college lecture rooms, district halls and local public institutions. Hotels were most favored regardless of the type of workplace. 4. Regarding outlook on inservice education, they had the highest opinion on the facilities and given conditions of lecture rooms($3.41{\pm}0.83$), followed by the professionalism of lecturers($3.34{\pm}0.83$), procedures of receipt and attendance confirmation($3.34{\pm}0.83$) and class size($3.13{\pm}0.89$). On the contrary, they took the most dismal view of the inaccessibility of a place of inservice education($2.08{\pm}0.92$), followed by limited opportunity and limited date for that education($2.51{\pm}0.99$), extra financial burden($2.53{\pm}1.18$) and high tuition fee($2.57{\pm}0.96$).

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치과위생사의 이직과 직무스트레스와의 관련성 (Relationship between Turnover and Job Stress of Dental Hygienists)

  • 김지희;김혜진
    • 치위생과학회지
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    • 제11권1호
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    • pp.47-53
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    • 2011
  • 본 연구는 치과진료기관의 주된 근무인력인 치과위생사들이 지각하는 직무스트레스를 파악하고 이직행태가 직무스트레스에 미치는 영향을 살펴봄으로써 직무만족도 향상을 위한 기초자료를 제공하고자 2009년 3월에서 5월까지 울산 경남 지역권내 치과병 의원에 근무하는 치과위생사 214명을 대상으로 분석한 결과 다음과 같다. 대상자의 업무 환경적 특성은 진료기관은 의원이 57.5%, 병원이 42.5%였고, 경력은 1~3년이 42.5%로 가장 많았고, 이직경험이 있는 치과위생사가 38.3%였으며 이직횟수는 1회가 45.1%로 가장 많았다. 보수는 130~149만원이 33.6%로 가장 많았고, 근무시간은 8~9시간이 49.5%로 가장 많으며 주된 업무는 일반진료업무보조가 70.1%로 가장 많았다. 연령이 낮을수록 부적절한 보상에 스트레스가 많았으며 학력이 높을수록, 기혼인 경우 직무요구에 따른 스트레스가 많았다. 이직경험에 따라서는 이직횟수와 직장문화가 관련성이 있었으며 업무환경적 특성에서는 진료기관별 직무요구와 관계갈등이, 보수에서는 관계갈등이, 근무시간에서 조직체계가, 주5일제 근무여부에서 직무요구가 관련성이 있었다. 치과위생사의 이직경험과 내부인력과의 관계갈등 스트레스에 영향을 미치는 것으로 나타났으며 보수가 적을수록, 치과위생사의 수가 많을수록 스트레스가 많은 것으로 나타났다.

노인의 주관적 구강건강상태 및 구강보건행태에 영향을 미치는 요인 (Influential Factors to the Oral Hygiene Behavior and Perceived Oral Health Status of the Elderly)

  • 이숙정;김창환;최규일
    • 보건의료산업학회지
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    • 제6권1호
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    • pp.39-51
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    • 2012
  • The purpose of this study is to provide a set of fundamental data for the oral hygiene education for the elderly as a result of the survey on the oral hygiene and subjective oral health of the elderly in an aged society. For this purpose, 269 elders who dwelled in Gyeongsangbuk-do region were randomly selected in an arbitrary selection process, followed by a survey on their oral hygiene and health. The collected data were coded and processed by using SPSS 15.0 software. As for the analysis of the data, the general characteristics and the basic items concerning the management of the oral health were analyzed for their frequency and percentages, while the general characteristics and the awareness on the oral health were processed with Chi-square validation to show a set of results as follows; Firstly, among the items on the oral health, the satisfaction on the current condition of their oral health was below average. Secondly, concerning the oral hygienic behaviors, the majority of the samples answered that they were brushing their teeth twice a day. And, as for the brushing methods, the largest number of the samples answered that they were brushing their teeth in a 'horizontal direction'. Thirdly, they reported they were having difficulties in getting dental treatments. The implications of this study are that it is necessary to provide sound oral health education to them to correct the inappropriate oral hygienic behaviors.

우리나라 치과위생사 인력정책 현황 및 과제 (Issues and Challenges of Dental Hygienist Workforce Policy in Korea)

  • 이효진;신선정;배수명;신보미
    • 한국콘텐츠학회논문지
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    • 제19권2호
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    • pp.409-423
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    • 2019
  • 치과보조인력 정책의 현황을 확인하기 위하여 치과보조인력 공급 현황, 지역별 분포, 법적 업무, 근무환경 등의 측면에서 관련 선행문헌고찰 및 자료수집 및 분석을 실시하고, 관련요인을 고찰함으로써 우리나라 정책의 문제점을 도출하고자 하였다. 치과위생사 수의 급격한 양적 증가가 있었음에도 불구하고, 활동 수는 전체의 절반에도 미치지 못하고, 치과계는 여전히 치과위생사 인력난을 경험하고 있다. 치과위생사의 수행업무를 고려했을 때 치과진료보조 업무 수행을 위한 전문적 치과보조인력의 활용이 제한적이다. 또한, 대도시를 중심으로 치과위생사 분포가 편중되고, 치과위생사로만 구성된 치과의료기관 비율이 높기 때문에 지역별 치과보조인력 분포의 불균형을 해결하기 위한 방안 마련이 필요하다. 수행 업무 중 많은 비중이 의료기사법에 구체적으로 명시된 사항이 아니므로 해당행위의 적법성을 판단하는 기준이 모호하다. 치과위생사의 직업수명, 업무 효율성, 직업전문성 및 만족도가 감소함에 따라 직무소진이 빠르게 나타나고 있다. 치과위생사의 법적 업무와 실제 수행하는 업무와의 괴리, 직역 간 갈등의 심화는 정부 차원에서의 치과의료인력의 활용 계획과 방안이 부재하기 때문인 것으로 검토된다. 이에 대해 정부에서는 치과의료서비스 수요에 따라 치과위생사 인력의 역할을 정립하고, 필요 정책을 제도화하며, 인력을 적절하게 활용하기 위한 계획을 수립하기 위한 노력을 해야 한다.

병원치료시 환자의 기대수준과 병원선택 요인 - 대학병원과 중소병원의 비교를 중심으로 - (The Level of Patient Expectation and Governing Factors in Selecting Hospital)

  • 홍용석;박소영
    • 보건의료산업학회지
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    • 제5권4호
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    • pp.15-26
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    • 2011
  • This study assessed and compared the expectation levels of in- and out-patients at hospitals of different size in relation to patients' view of their rights. A survey of out-patients visiting university hospitals (204 patients) and small to mid size community hospitals (215 patients) in Seoul and Kyeongki Province was conducted, where the respondents reported their perceptions of patient rights. Based on the survey, their respective expectation levels for the medical services that they would receive was assessed and analyzed for exploring possible factors for their selecting small to mid sized hospitals over larger hospitals. The results showed difference in perceptions between patients visiting or staying in lager and smaller hospitals. Namely, for out-patients, those at university hospitals had higher perceptions only about their rights to privacy while in hospital, whereas in the case of in-patients, those at small to mid size hospitals had higher perceptions only about their rights to access to inspection information. With respect to the results from analysis of difference in the expectation level for medical services between university and non-university hospital patients, it was found that in-patients at university hospitals had higher perceptions about their rights to choose to see hospital visitors while in hospital and rights to access to religious facilities.

수도권 지역 치과의료기관 이용자의 민영치과의료보험에 대한 인식과 가입 현황 (Awareness and Purchase of the Private Dental Insurance among Dental Patients in the Capital Region)

  • 양달님;최인영;김광점;권영대
    • 한국콘텐츠학회논문지
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    • 제13권7호
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    • pp.322-332
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    • 2013
  • 이 연구에서는 치과의료기관 이용자를 대상으로 민영치과의료보험의 인식도와 가입 현황을 조사하였다. 서울 경기 지역의 10개 치과의료기관을 방문한 이용자 중 20세 이상 성인 540명을 대상으로 자기기입식 설문조사를 시행하였다. 대상자의 인구 사회적 특성과 건강 및 의료 관련 특성을 분석하였으며, 민영치과의료보험의 인식과 가입에 영향을 미치는 요인을 분석하기 위해 로지스틱 분석을 실시하였다. 민영치과의료보험은 도입된 지 4년 밖에 되지 않아 민영의료보험에 비해 인식도가 낮고 가입률도 17.4%로 낮으나, 치과 이용에 따른 경제적 부담으로 향후 가입을 고려하는 사람의 숫자는 많았다. 민영치과의료보험 인식도에 영향을 미치는 요인은 국민건강보험 만족도, 민영의료보험과 민영치과의료보험 가입, 주관적 구강건강 상태, 흡연이었다. 민영치과의료보험 가입에 영향을 미치는 변수는 연령, 민영치과의료보험 인식도, 민영의료보험 가입, 흡연, 치과의료기관 방문 횟수였다. 향후 민영치과의료보험 가입자 증가로 인해 치과의료 이용의 양적 질적 변화가 일어날 가능성이 있으므로, 민영치과의료보험의 가입률과 치과 이용에 미치는 영향에 관한 후속 연구가 필요하다.