• Title/Summary/Keyword: Satisfaction ratio

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Decision Making on the Non surgical, Surgical Treatment on Chronic Adult Periodontitis (만성 성인성 치주염 치료시 비외과적, 외과적 방법에 대한 의사결정)

  • Song, Si-Eun;Li, Seung-Won;Cho, Kyoo-Sung;Chai, Jung-Kiu;Kim, Chong-Kwan
    • Journal of Periodontal and Implant Science
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    • v.28 no.4
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    • pp.645-660
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    • 1998
  • The purpose of this study was to make and ascertain a decision making process on the base of patient-oriented utilitarianism in the treatment of patients of chronic adult periodontitis. Fifty subjects were chosen in Yonsei Dental hospital and the other fifty were chosen in Severance dental hospital according to the selection criteria. Fifty four patients agreed in this study. NS group(N=32) was treated with scaling and root planing without any surgical intervention, the other S group(N=22) done with flap operation. During the active treatment and healing time, all patients of both groups were educated about the importance of oral hygiene and controlled every visit to the hospital. When periodontal treatment needed according to the diagnostic results, some patients were subjected to professional tooth cleaning and scaling once every 3 months according to an individually designed oral hygienic protocol. Probing depth was recorded on baseline and 18 months after treatments. A questionnaire composed of 6 kinds(hygienic easiness, hypersensitivity, post treatment comfort, complication, functional comfort, compliance) of questions was delivered to each patient to obtain the subjective evaluation regarding the results of therapy. The decision tree for the treatment of adult periodontal disease was made on the result of 2 kinds of periodontal treatment and patient's ubjective evaluation. The optimal path was calculated by using the success rate of the results as the probability and utility according to relative value and the economic value in the insurance system. The success rate to achieve the diagnostic goal of periodontal treatment as the remaining pocket depth less than 3mm and without BOP was $0.83{\pm}0.12$ by non surgical treatment and $0.82{\pm}0.14$ by surgical treatment without any statistically significant difference. The moderate success rate of more than 4mm probing pocket depth were 0.17 together. The utilities of non-surgical treatment results were 100 for a result with less than 3mm probing pocket depth, 80 for the other results with more than 4mm probing pocket depth, 0 for the extraction. Those of surgical treatment results were the same except 75 for the results with more than 4mm. The pooling results of subjective evaluation by using a questionnaire were 60% for satisfaction level and 40% for no satisfaction level in the patient group receiving nonsurgical treatment and 33% and 67% in the other group receiving surgical treatment. The utilities for 4 satisfaction levels were 100, 75, 60, 50 on the base of that the patient would express the satisfaction level with normal distribution. The optimal path of periodontal treatment was rolled back by timing the utility on terminal node and the success rate, the distributed ratio of patient's satisfaction level. Both results of the calculation was non surgical treatment. Therefore, it can be said that non-surgical treatment may be the optimal path for this decision tree of treatment protocol if the goal of the periodontal treatment is to achieve the remaining probing pocket depth of less than 3mm for adult chronic periodontitis and if the utilitarian philosophy to maximise the expected utility for the patients is advocated.

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Dynamic Spectrum Allocation Algorithm for Maritime Communications using Spectrum Sharing and Priority (해상무선통신환경에서 스펙트럼 공유와 우선순위를 적용한 동적스펙트럼할당 알고리즘 기술연구)

  • Lim, Moo-Sung;Kim, Kyung-Sung;Lee, Yeon-Woo;Lee, Seong-Ro
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.35 no.7B
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    • pp.1001-1008
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    • 2010
  • In this paper, we propose the dynamic spectrum allocation (DSA) algorithm using spectrum sharing method considering the long-term priority between NOs and service classes for the maritime communication system environment where a ship locates at either near shore (or land) or off-shore. It was shown that the proposed algorithm using spectrum sharing with priorities could deliver better satisfaction ratio (SR) than the fixed allocation schemes, in the context of provision of required bandwidth (or spectrum) for each users. Therefore, we conclude that the proposed DSA with priorities could apply to the maritime communication environment and exploit the under-used (or unused, idle) spectrum of terrestrial communication networks.

Tourism Service Quality and Tourism Product Availability on the Loyalty of International Tourists

  • RAHMIATI, Filda;OTHMAN, Norfaridatul Akmaliah;BAKRI, Mohammed Hariri;ISMAIL, Yunita;AMIN, Grace
    • The Journal of Asian Finance, Economics and Business
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    • v.7 no.12
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    • pp.959-968
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    • 2020
  • Tourist loyalty is created through good tourism service quality and the availability of tourism products. This study discussed the various attributes of tourism service quality, namely, tour agents, efficient personnel, accessible transportation, and information service quality. Whereas for tourism product availability attributes were varieties of product availability, wide selection of tour agents and tourist products, and wide variety of amenity services. As a general rule, the minimum is to have at least five times as many observations as the number of variables to be analyzed, and the more acceptable sample size would have a 10:1 ratio. A total of 424 questionnaires were returned, with 35 removed due to errors. Finally, 389 questionnaires respondents were used via accidental sampling method through the distribution of questionnaires to foreign tourists at Soekarno Hatta International Airport. In addition, AMOS 7.0 software is used to test models in confirmatory factor analysis (CFA) as well as hypothetical testing using structural equation modeling (SEM). The results showed that all hypotheses were accepted, except for the effect of tourism service quality on tourist loyalty in Indonesia. This research aims to contribute significantly to the existing knowledge of tourism, specifically from a foreign tourist perspective in Indonesia.

The recognition analysis of a student and the teacher about subject classroom system operation achievement - focusing on the teaching and learning activities and students' learning attitudes - (교과교실 운영 성과에 대한 수요자 인식 조사 분석 - 교수·학습 활동과 학생들의 학습태도를 중심으로 -)

  • Cho, Jin-Il;Choi, Hyeong-Ju
    • The Journal of Sustainable Design and Educational Environment Research
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    • v.9 no.3
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    • pp.20-33
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    • 2010
  • The purpose of this research is to investigate and analyze the recognition of students and teachers towards an influence of a subject classroom system to teacher's learning activities and student's learning attitude. The study was subjected to students and teachers at a school that has innovatively operated subject classroom system from before 2009. The results of the research are as follows. First, the result of investigation shows that the quality of class has been improved. The formats of managing class and class materials have become various. Second, there is an affirmative exchange in student's learning attitude, such as student's active participation, concentration, preparation and interest toward a class. Third, the fifty percent of teachers answered it that a block time system and intensive study system is required to manage an efficient subject classroom system. Lastly, the investigation shows that teachers and students are generally satisfied with running the subject classroom system. However, the satisfaction ratio of students is lower than the one of teachers.

Post-Occupancy Evaluation on Amenity of Apartments and High-rise Residential Complex (아파트와 초고층주거복합건축물의 거주성 조사 연구)

  • Bok, Na-Young;Kang, Boo-Seong;Kim, Jin-Wook;Lee, Hae-Jin;Shim, Kyu-Myung;Kim, Eun-A
    • Proceeding of Spring/Autumn Annual Conference of KHA
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    • 2009.11a
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    • pp.115-120
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    • 2009
  • Since the middle of 1990, "High Rise Residential Complex" has been started to construct to fulfill the use of high density land use. In addition, it bacame a major solution for a rehabilitation project to achieve a high volume ratio, which in turn brings a good business. In this study, POE is applied to secure residential satisfaction level between Apartment and High Rise Residential complex. Also life style differences are investigated between the two type of complexes. It was resulted that recent High Rise Residential Complex is quite acceptable in most respects, however interior vetillation and direct wind flow from living space through dining - kitchen to ease the cooking scent is not a satisfactory level. These two factors are most highly demanded for future design of High Rise Complex in considering specialties in our cultural life style.

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A Study on the Actual Conditions of Living Room Lighting in Daegu and Gyeongbuk Districts (대구·경북 지역 거실 조명 실태조사)

  • Jo, Young-Mi;An, Ok-Hee;Kim, Hyun-Jin
    • Journal of the Korean housing association
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    • v.23 no.3
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    • pp.13-20
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    • 2012
  • This research study was conducted to determine the actual conditions of living room lighting in Daegu and Gyeongbuk districts. For this study, 112 households were surveyed. The results of this study are as follows: Firstly, fluorescent light was used as the general illumination of living rooms, and the ratio of not using local sources of illumination was high. Secondly, the standard illuminance was found to be 221. The illuminance was the value that satisfied the activities for togetherness and entertainment, but did not reach the illuminance necessary for other activities, such as reading, make-up, and sewing. In addition, the uniformity of brightness used as a measure of uniformity in examining the results was normal. Thirdly, both the brightness and the satisfaction of lighting in the living room space were indicated to be normal. In addition, in regard to housing lighting, 'stability', and 'brightness of lighting' were indicated as important considerations and 'brightness of lighting', 'shadow' and 'management of lighting' were indicated as problem areas.

A Study on the Method of Residents-Participatory Design for Apartment Housing Remodeling (공동주택 주호개수를 위한 거주자 참여 디자인 수법에 관한 사례연구)

  • Yi, Yong-Kyu
    • Journal of the Korean housing association
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    • v.24 no.4
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    • pp.53-60
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    • 2013
  • Apartments amount to 58.3%, the highest proportion of domestic housing types. These apartments' lifespan (approximately 27 years) are one-third of the developed countries' housing lifespan due to the property developers and mass production. It is significantly short-cycle period considering the original physical lifespan of the apartment housing are 60 years. It has caused economic loss and environmental degradation. In recent years, research and development for the long life of the apartment housing has been actively performed, but it is limited on reconstruction and new construction. Reconstruction of existing a number of high-rise apartments is difficult owing to restrictions on the floor area ratio allowing for 40 years limit of decay resistance after the completion. Improving lifespan of the building has recently begun to receive attention as an alternative to remodeling. However, These sort of remodeling techniques tend to be focused on technology developed for the physical life extension. That means developing the techniques about dwelling-unit environment for residents satisfaction are required as well as improving physical construction. The purpose of this study is to propose and verify the Participatory Design Technique which can help the residents as the active participation in the design decision-making process.

Application of sequential analysis in internet shopping malls (인터넷 쇼핑몰에서의 축차분석법 활용 방안)

  • Park, Hee-Chang
    • Journal of the Korean Data and Information Science Society
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    • v.20 no.6
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    • pp.1009-1014
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    • 2009
  • The Internet has changed the daily lives of human being in Korea and elsewhere in the world. It has changed the paradigms of traditional commercial activities and created immense opportunities for new business models. Recently, there has been much attention to the internet shopping mall as a means of commercial transaction. To make internet shopping mall competitive, effective customer satisfaction service should be provided and it is necessary to dynamic analysis method for customers' purchasing pattern. In this paper we apply the sequential analysis to comparison of two kinds of sales through the analysis of customers' purchasing pattern.

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A Dynamic Resource Allocation on Service Quality of Internet Shopping-mall (인터넷 쇼핑몰의 서비스 품질에 대한 동태적 자원배분 의사결정)

  • Kwak, Soo-Il;Choi, Kang-Hwa;Kim, Soo-Wook
    • Journal of Korean Society for Quality Management
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    • v.33 no.4
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    • pp.21-41
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    • 2005
  • This study analyzes the Internet utilization pattern of customer by comprehensively investigating the previous studies on the behavior pattern of customer in terms of Internet business. Based on the analysis, this study develops research framework that supports strategic decision-making for resource allocation in Internet business. Such research framework would be helpful for providing the typology of Internet business model that can be specialized by each industry. As a result of the simulation analysis, it was found that the optimal resource allocation portfolio providing maximum profits to the Internet bookstore involves large-scale investment on delivery service and customer support service which are the key factors for post-purchase customer satisfaction, regardless of the growth pattern or size of Internet bookstore market. Consequently, from the above analysis, the investment ratio of resources for the profit maximization of Internet bookstore was drawn. Conclusively, based on the comprehensive examination of the results, this study provided a framework for dynamic resource allocation decision-making, and proposed a management strategy which allows consumers to shop under more favorable environment, and simultaneously enables the Internet bookstore to accomplish management objectives such as continuous growth and profit maximization.

A Delphi Approach to the Development of an Integrated Performance Measurement and Management Model for a Car Assembler

  • Shawyun, Teay
    • Industrial Engineering and Management Systems
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    • v.7 no.3
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    • pp.214-227
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    • 2008
  • Today's dynamic competitiveness requires an organization to improve its performance measurement and management. Quality Management Systems (QMS) abound, the main ones being: ISO series, Malcolm Baldridge National Quality Award (MBNQA), European Forum for Quality Management (EFQM), Six Sigma Business Scorecard and the Balanced Scorecard. Based on the literature, the IPMMM (Integrated Performance Measurement and Management Model) identified 7 key synthesized factors: leadership, strategy management and policy, customer and market, learning and growth, partnership and resources, internal processes and business results that are employed to investigate the key performance indicators of a car assembler using the Delphi methodology. In the 2 rounds of Delphi panels consisting of 20 senior management personnel, the $1^{st}$ round of 198 indicators in the IPMMM yielded 90 indicators. The $2^{nd}$ round yielded 43 performance indicators with 18 rated as critical based on the % assigned in the $1^{st}$ and $2^{nd}$ priority rating of "very important factor" and "key performance indicator" that must be ranked high on both of the priorities. The very critical indicators appeared to be: defect percentage and first time capability (tie in $1^{st}$ place) and revenue, goal setting, customer satisfaction index, on-time delivery, brand image, return on investment, Claim Occurrence Ratio, and debt being ranked from $3^{rd}$ to $10^{th}$. It can be surmised that an organization can identify and develop an appropriate set of performance indicators through the Delphi methodology and implement and manage them based on the Balanced Scorecard.