• 한국문헌정보학회지
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• 제47권4호
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• pp.335-361
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• 2013

이 연구는 도서관의 서비스품질과 고객만족도에 대한 연구성과를 바탕으로 현장에서 용이하게 활용할 수 있는 간략모델을 개발하기 위한 첫 번째 작업으로, 공공도서관 고객만족도지수 간략판인 LCSI(Library Customer Satisfaction Index) Lite를 개발하여 제시하였다. 20명의 전문가에 대한 설문과 800명 이상의 공공도서관 이용자를 대상으로 한 설문조사결과를 분석하여, 도서관서비스품질을 측정하기 위한 8항목(직원차원 2항목, 자원 및 서비스 차원 4항목, 시설 및 환경 2항목), 도서관고객만족도를 측정하기 위한 3항목, 도서관고객충성도를 측정하기 위한 2항목 등 총 15개 설문항목을 제시하고, 도서관서비스품질 차원 50%, 도서관고객만족도 차원 40%, 도서관고객충성도 차원 10%의 가중치를 부여한 값으로 이를 산정할 수 있도록 하였다. 각 척도들에 대해 전문가와 실무자를 대상으로 한 델파이식 조사법을 활용하여 계층적 분석 방식(AHP: analytic hierarchy process)의 설문지를 사용하여 각 차원별 중요도에 대한 가중치 및 각 차원별 핵심구성요소의 상대적 가중치를 산출해내고, 이용자에 대한 설문조사를 통해 입수한 통계데이터를 분석하여 LCSI의 구조방정식 모형을 검증하였다.

• Human Ecology Research
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• 제58권3호
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• pp.333-341
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• 2020

This study examined the trajectories of the marital satisfaction among middle and old aged couples for 8 years. This study focused on middle and old aged couples who were relatively uninterested in family research. Using the 1-5 Waves of Korean Longitudinal Study of Ageing (KLoSA) 2006-2014, the study included 635 middle and old aged couples whose husbands were 65-74 years old at baseline. First, a latent growth model indicated that a husband's and wife's marital satisfaction trajectories decreased over time. Second, a parallel latent growth model indicated that a husband's marital satisfaction trajectories decreased more quickly, when the initial level of their own marital satisfaction was higher (husband's actor-effect); in addition, a wife's marital satisfaction trajectories also decreased more quickly, when the initial level of their own marital satisfaction was higher (wife's actor-effect). Wife's marital satisfaction trajectories decreased more slowly, when the initial level of their husband's marital satisfaction was higher (husband's partner-effect); however, the husband's slope was not associated with the initial level of their wife's. The methodological value of this work shows the application of a parallel latent growth model that includes the actor and partner effect of APIM. The findings extend our understanding of longitudinal marital dynamics between couples and promote a study on the trajectories of marital satisfaction at stages of the family life cycle.

• 한국정보시스템학회:학술대회논문집
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• 한국정보시스템학회 1997년도 춘계학술대회논문집 지역정보단지 조성과정보기술의 활용
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• pp.271-285
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• 1997

This paper address the issues of satisfaction factors to measure the service quality in computer communication service users. In order to develope a satisfaction factors' model, we study appropriate quality factors of the service through the focus group interviews with service users, and surveys the quality levels that users have felt in services. It also analyzes the relationship between the user's quality level and the quality factors by the statistical analyses. Based on the optimal regression model, we suggest an appropriate satisfaction model in PC communication service areas. That model shows that most users are interested in the fare for use. Use-fare factor is the most powerful one to the satisfaction model. Second one is usefulness, next is correctness. But connect-status factor is the only negative one. Most users think that its factor is in the way of fluent communication. So to keep the competitiveness in the PC communication service, the sixth negative factor should be modified as soon as possible.

• 기본간호학회지
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• 제20권1호
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• pp.6-17
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• 2013

Purpose: The purpose of this study was propose and test a predictive model that could explain and predict factors influencing the sexual satisfaction of women with diabetes mellitus. Method: The conceptual frame for this study was formed as a hypothesized model based on Roy's adaptation model. Participants for this study were 240 out-patient women from P university hospital in Y city. The data were analyzed using SPSS 18.0 and AMOS 19.0 program. Results: The paths that had direct effects on sexual satisfaction, and were statistically significant were showing intimacy with spouse, and sexual function. The explanatory power of these variables for sexual satisfaction was 64%. Conclusion: The results of the study suggest that it is necessary for enhancement of sexual satisfaction for women with diabetes to increase intimacy with husband, and that sexual function, frequency of exercise, adequate glycemic control be maintained, and depression decreased.

• 통상정보연구
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• 제8권1호
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• pp.3-13
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• 2006

To develop and validate an instrument to measure user satisfaction in Internet shopping environment, the EUCS instrument by Doll and Torkzadeh (1988) was used for this research. The results of the study shows how the main constructs of the model that will eventually interact for the user satisfaction in internet commerce environment. This research will present significant progress towards keeping the End-User Computing Satisfaction instrument relevant and applicable under the Internet shopping environment.

• 한국식생활문화학회지
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• 제23권1호
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• pp.48-54
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• 2008

The purpose of this study was to measure the factors influencing customers’ value perception of foodservice in tourist area’s restaurant. A total of 273 questionnaires were completed. Structural equation model was used to measure the causal effects. Results of the study demonstrated that the confirmatory factor analysis model also indicated excellent model fit. The proposed model yielded a significantly better fit to the data than the parsimonious model and extended model. In proposed model, the effects of perceived sacrifice, overall service quality and customer satisfaction on perceived value were statistically significant. The effects of perceived value on loyalty intention were statistically significant. As expected, the overall service quality had a significant effect on customer satisfaction. Moreover, the customer satisfaction played a mediating role in the relationship between overall service quality and loyalty intention.

• 한국의류학회지
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• 제16권3호
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• pp.223-232
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• 1992

The ultimate purpose of this study is to build a model on clothing satisfaction which extends the consumer satisfaction model by unifying the exportation antecedents. In the literature study, it is proposed to clarify the concepts on the clothing satisfaction, and to investigate the present paradigms of the consumer satisfaction. It is widely accepted by the clothing researchers that the clothing satisfaction is a comparative process in which the evaluation criteria are used to judge the clothing product and to access the disconfirmation. In the Disconfirmation paradigm, the role of the expectation is very important. We propose to classify the expectation into the expective expectation and the normative expectation. The normative expectation applies when the investment cost and effort are considered. The expectation is shown to be affected by the expectation antecedents of the product characteris-tics, the situation characteristics, and the consumer characteristics. We investigate in detail those clothing satisfaction determinants and their measurement methods. Then, we build a clothing satisfaction model by the disconfirmation paradigm which is composed of the expectation antecedents, the expectation (expective expectation, normative expectation), the perceived clothing product performance, and the disconfirmation.

• 대한간호학회지
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• 제39권4호
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• pp.539-548
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• 2009

Purpose: This study was designed to construct and test the structural equation model on sexual satisfaction in patients with a colostomy. Methods: The model construction was based upon Roy's adaptation model. Stoma-related discomfort (SRD), age, frequency of sexual intercourse, treatment modality, and gender affect sexual satisfaction and are mediated by physical, psychosocial, and interdependence modes. Each mode was conceptualized as sexual function, body image/ depression, and marital intimacy. The patients were 112 colostomates with colorectal cancer who were asked to complete a mail-back survey on their demographic data, SRD, body image, depression, marital intimacy, sexual function, and sexual satisfaction. Data were analyzed using SPSS WIN 15.0 and AMOS WIN 7.0. Results: Significant variables for sexual satisfaction in the final model were body image affected by SRD, depression affected by body image and SRD, marital intimacy affected by depression, and sexual function affected by marital intimacy. Conclusion: The results of this study suggest that specific guidelines for SRD are necessary to improve sexual satisfaction among colostomates. Nurses should be vigilant in monitoring depression and body image disturbance, and providing appropriate interventions to increase marital intimacy. Treatment modality, gender, and age should be considered in developing education programs pertaining to sexuality.

• International Journal of Internet, Broadcasting and Communication
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• 제12권4호
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• pp.26-32
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• 2020

There are many airline customer evaluation data, but they are insufficient in terms of predicting customer satisfaction in practice. In particular, they are generally insufficient in case of verification of data value and development of a customer satisfaction prediction model based on customer evaluation data. In this paper, airline customer satisfaction analysis is conducted through an experiment of correlation analysis between customer evaluation data provided by Google's Kaggle. The difference in accuracy varied according to the three types, which are the overall variables, the top 4 and top 8 variables with the highest correlation. To build an airline customer satisfaction prediction model, they are applied to three classification algorithms of Random Forest, SVM, DNN and conduct a classification experiment. They are divided into training data and verification data by 7:3. As a result, the DNN model showed the lowest accuracy at 86.4%, while the SVM model at 89% and the Random Forest model at 95.7% showed the highest accuracy and performance.

• Nutrition Research and Practice
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• 제10권4호
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• pp.464-470
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• 2016

BACKGROUND/OBJECTIVES: This research analyzes the effects of the food choices of industrial workers according to their sugar intake pattern on their job satisfaction through the construction of a model on the relationship between sugar intake pattern and job satisfaction. SUBJECTS/METHODS: Surveys were collected from May to July 2015. A statistical analysis of the 775 surveys from Kyungsangnam-do was conducted using SPSS13.0 for Windows and SEM was performed using the AMOS 5.0 statistics package. RESULTS: The reliability of the data was confirmed by an exploratory factor analysis through a Cronbach's alpha coefficient, and the measurement model was proven to be appropriate by a confirmatory factor analysis in conjunction with AMOS. The results of factor analysis on food choice, sugar intake pattern and job satisfaction were categorized into five categories. The reliability of these findings was supported by a Cronbach's alpha coefficient of 0.6 and higher for all factors except confection (0.516) and dairy products (0.570). The multicollinearity results did not indicate a problem between the variables since the highest correlation coefficient was 0.494 (P < 0.01). In an attempt to study the sugar intake pattern in accordance with the food choices and job satisfaction of industrial workers, a structural equation model was constructed and analyzed. CONCLUSIONS: All tests confirmed that the model satisfied the recommended levels for the goodness of fit index, and thus, the overall research model was proven to be appropriate.