• Title/Summary/Keyword: Satisfaction Model

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An Empirical Study on the Success Factors and Performance Model of Hospital Information Systems (병원정보시스템의 성공 요인과 성과 모형에 관한 연구)

  • Ryu, Il;Kim, Mee
    • Asia pacific journal of information systems
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    • v.12 no.1
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    • pp.45-65
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    • 2002
  • Factors influencing the success or failure of information systems(IS) have been discussed in many literature. However, limited theoretical development or empirical research have examined the effectiveness of hospital information systems(HIS). This study set out the research model of influencing factors and the performance of HIS through theoretical studies based on Management Information Systems, and then empirically tested hypotheses related to the model. The model was tested using LISREL analysis on the sample of 274 respondents who have worked with the HIS. The major results of this study are as follows: First, system characteristics and organizational characteristics have a statistically significant influence on user satisfaction. Second, the hypothesis 3, proposing that computer self-efficacy would relate positively to user satisfaction, was not supported by the results, though. According to these results, system quality, information quality, service quality and support of top management are very important variables for IS success. The study's findings also indicate DeLone and McLean's model is correct in proposing that the indirect relationship between influencing factors and organizational effectiveness, mediated by user satisfaction, is an important one.

A Study on the support policies and factors for quality innovation in small and medium enterprises (중소기업 품질혁신 활성화 지원정책과 추진요소에 대한 연구)

  • Koo, Il-Seob
    • Journal of the Korea Safety Management & Science
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    • v.12 no.2
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    • pp.199-207
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    • 2010
  • The purpose of this study is looking for the support policies and factors to stimulate the quality innovation movement. Kano's model proposed a two-dimensional model on quality based on customer perception and experience. And Timko developed the customer satisfaction coefficient for overcome the weak points of Kano's model. In this paper, new approach framework is proposed by integrated Kano's model and Timko's customer satisfaction coefficient. And it applied to confirm the various factors which was offered by government and major company's policies for small and medium enterprises.

A study on the structural relationship between sportswear brand authenticity and customer satisfaction, brand attachment, repurchase intention, and word of mouth intention

  • Mi-Jeong, Kim;Kyung-Won, Byun
    • International Journal of Advanced Culture Technology
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    • v.10 no.4
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    • pp.190-197
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    • 2022
  • The purpose of this study is to investigate the effect of consumer's authenticity perception on brand repurchase intention and word-of-mouth intention through customer satisfaction and brand attachment. For this purpose, a structural equation model was established based on previous studies and an empirical study was conducted. The survey was conducted offline and online, and samples were collected using a convenient sampling method. A total of 267 questionnaires were sampled, and 255 questionnaires were used as final valid samples, except for 12 questionnaires with errors. For the final data, SPSS Win ver. 23.0 and AMOS 20.0 statistical programs were used to analyze the personal characteristics of the subjects, verify the research model, and confirm the reliability and validity of the measurement model and the suitability of the research model.As a result, all six hypotheses were adopted, and the correlation between each factor was observed in the research model.

The Effects of the Virtual Avatar Fitting Models for Apparel e-Commerce in Consumer's Purchasing Behavior: Comparing Traditional Model with Virtual Avatar Model (의류 인터넷 쇼핑몰의 가상 아바타 피팅 모델이 소비자 구매행동에 미치는 영향연구: 기존 온라인 쇼핑몰 모델과 가상 피팅 아바타 모델 비교)

  • Hwang, Suyeon;Shin, Sangmoo
    • Journal of Fashion Business
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    • v.17 no.5
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    • pp.57-69
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    • 2013
  • The purpose of this study is to compare the traditional shopping model and virtual avatar fitting model with regards to credibility and favorable impression effects on shopping mall satisfaction, product preferences, and purchasing intentions of apparel e-commerce. Questionnaires are distributed to 10-30s years old consumers who live in Seoul. Data are analyzed by descriptive statistics, Cronbach's ${\alpha}$, and regression analysis. The results are that the provoked credibility and favorable impression from the traditional shopping model affects the consumers' shopping mall satisfaction and buying intention in descending order. In additional, the credibility from traditional shopping model affects the product preference. The provoked credibility from the virtual fitting model influences the consumers' product preferences, and buying intentions. The favorable impression from the virtual fitting model affects shopping mall satisfaction. In general, provoked credibility from virtual avatar fitting model and traditional shopping model play key roles which could influence the consumers' buying intention.

The Casual Relationship among the Father's Participation in Childcare, Job Satisfaction, Parenting Stress, and Marital Satisfaction of Working Mother (취업모의 직무만족도, 양육스트레스, 결혼만족도, 배우자 양육참여의 관계)

  • Keum, Jiheon;Kim, Dongsim
    • Human Ecology Research
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    • v.52 no.2
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    • pp.141-150
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    • 2014
  • The purpose of the present study was to determine the structural relationship among the father's participation in childcare, parenting stress, marital satisfaction, and the job satisfaction of working mothers. This study is based on the 2011 Panel Study on Korean Children, a large, population-based study conducted by the Korea Institute of Child Care and Education. The participants were 431 working mothers. To ensure the reliability and validity of the questions, descriptive statistics of the frequency, ratio, average, standard deviation, skewness, and kurtosis were obtained using SPSS 21.0. Exploratory factor, variables correlation, and reliability analysis were also performed. The structural analysis using AMOS 20.0 in the bootstrapping method was conducted to perform a path analysis among the variables and to assess the suitability of the model. A hypothetical model was proposed, which was composed of a father's participation in childcare as an exogenous variable and parenting stress, marital satisfaction, and job satisfaction of a working mother as the endogenous variables. The results of this study are as follows: First, a father's participation in childcare and the parenting stress and marital satisfaction of a working mother affect the job satisfaction of the mother. The most influential factor is marital satisfaction. Second, marital satisfaction has mediating effects between the father's participation in childcare and the parenting stress and job satisfaction of the working mother. Third, parenting stress does not affect job satisfaction.

Mediation Effect of Job Satisfaction in the Relationship between Need Satisfaction and Turnover Intention of Clinical Nurses (임상간호사의 욕구만족과 이직의도의 관계에서 직무만족의 매개효과)

  • Kim, Hwa-Jin;Shin, Sun-Hwa
    • Journal of the Korea Convergence Society
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    • v.12 no.11
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    • pp.445-456
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    • 2021
  • In this study, we examine the effects of five needs satisfaction on job satisfaction and turnover intention based on Maslow's hierarchy of needs for clinical nurses. Also, this was a convergence study that confirmed the mediating effect of job satisfaction on the relationship between need satisfaction and turnover intention. The participants were 239 clinical nurses at a general hospital located in Seoul. The collected data were analyzed for mediating effects using hierarchical regression analysis and PROCESS Macro (Model 4). Physiological and safety needs did not have a significant effect on job satisfaction while belongingness, esteem, and self-actualizations need had a significant positive effect on job satisfaction. On the other hand, physiological and esteem needs had a significant negative effect on turnover intention. In addition, the mediating effect of job satisfaction was significant in the relationship between need satisfaction (physiological, safety, belongingness, and self-actualization needs) and turnover intention. We confirm that an increase in the satisfaction of the five needs of clinical nurses can reduce their turnover intention. Therefore, we suggest that it is necessary to effectively manage need satisfaction and job satisfaction in the clinical field.

Impact of Tablet Magazine's Quality Factors on Perceived Usefulness, User Satisfaction and Intention to Continued Use (태블릿 매거진의 품질요인이 지각된 유용성, 사용자 만족, 지속적 사용의도에 미치는 영향)

  • Lee, Seungjoon;Kim, Eehwan;Park, Jooseok;Park, Jaehong
    • The Journal of Information Systems
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    • v.24 no.2
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    • pp.117-138
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    • 2015
  • Purpose The number of Tablet PC users has recently increased in steep, which started to offer media companies more opportunities to enter into a new business field. Based on Information System Success model, this study finds that tablet magazine's quality factors influence perceived usefulness, user satisfaction and intention of continuous use. Design/methodology/approach We conducted a survey for 20-40's Tablet PC users. After pilot study, we analyzed the main survey data by using SPSS 18.0 and AMOS 18.0, and employed structural equation modeling to test the hypotheses. Findings Our research results are summarized as follows : First, information quality has a positive impact on user satisfaction, but not on perceived usefulness. Second, service quality has a positive impact on perceived usefulness, but not on user satisfaction. Third, perceived usefulness positively influences user satisfaction. Fourth, user satisfaction positively influences the intention of continuous use. In particular we found that Tablet PC usage experience had a moderating effect on the relationship between perceived usefulness and user satisfaction.

The Locus of Control, Perceptions of Stress in Retirement And Life Satisfaction Among the Retirees (내외통제성 및 은퇴로 인한 스트레스 지각과 생활만족도)

  • 지연경
    • Journal of the Korean Home Economics Association
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    • v.29 no.2
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    • pp.217-240
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    • 1991
  • The primary purpose of this study is to construct a path model in which shows how the background variables, retirement-related variables, and perceptions of stress in retirement influence life satisfaction among retirees. Data from a probability sample of retirees who are not employed as a full - time (n of retirees=261)are used. The social stress model, developed by House (1974) and George (1980), presented and tested in this research focuses on the perspective of the retirees. The major findings are: 1. The retirees perceive relatively high levels of stress in retirement. 2. Levels of living standard, health status, and locus of control are significant factors in differentiating the degrees of perceived stress in retirement and life satisfaction. 3. Concerning the retirement variables, the previous job satisfaction, plans and preparatins for leisure activities and financial arrangement contribute to differentiate the degrees of perceived stress in retirement and life satisfaction. 4. While health status, locus of control, and the perceptions of stress in retirement influence directly on life satisfaction, age, education, income, and activity level influence indirectly through the retirement - related variables and the perceptions of stress in retirement on life satisfaction. The significant impact of the perceptions of stress in retirement upon life satisfaction receives strong support.

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Factors Influencing Turnover Intention in Clinical Nurses: Compassion Fatigue, Coping, Social Support, and Job Satisfaction

  • Yang, Young Hee;Kim, Jong Kyung
    • Journal of Korean Academy of Nursing Administration
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    • v.22 no.5
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    • pp.562-569
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    • 2016
  • Purpose: This study was done to construct and verify a model of turnover intention in clinical nurses, considering the effects of compassion fatigue, coping, social support, and job satisfaction. Methods: For this study a cross-sectional correlational design was used. Participants were 283 clinical nurses in four general hospitals. Data were collected using a questionnaire and were analyzed with descriptive statistics, Pearson correlation coefficient and path analysis. Results: The modified model of turnover intention had a good fit in this study. Turnover intention was influenced by job satisfaction, and job satisfaction was affected by workload, problem-focused coping, peer support, family-friend support and compassion fatigue. Compassion fatigue was associated with occupational trauma events, problem-focused coping and emotional-focused coping. Job satisfaction was the most important factors controlling nurse's turnover intention. Conclusion: Findings show that job satisfaction, compassion fatigue, and traumatic events are important factors influencing turnover intention. Nurse managers try to manage job satisfaction, compassion fatigue, support, and coping for nurses, it could be expected making proper nursing circumstance.

The Effect of Trust and Satisfaction on Purchase Intention in the Electronic Commerce of Agricultural Products (농산물 전자상거래에서 신뢰와 만족이 구매의도에 미치는 영향)

  • Joh, Young-Hee
    • The Korean Journal of Community Living Science
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    • v.21 no.2
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    • pp.259-270
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    • 2010
  • The electronic commerce of agricultural products provides benefits both to the farmers and the consumers because of direct transaction between producers and consumers. This study analyses the factors affecting consumer's purchase intention that are using electronic commerce. And the purpose of this study is to contribute to increasing the farmer's income while operating electronic commerce by applying the results of this analysis. Consumer's purchasing factors in electronic commerce were obtained through literature reviews. The research model is established with the factors and analyses through the structural equation model. The results are as following; the first is how the quality of agricultural products affects positively consumer's satisfaction and trust. When sufficient information about the seller and the products are provided in the shopping mall site there are positive effects on the consumer's satisfaction and trust. The factors of convenience like purchasing time, saving, delivery convenience affect positively consumer's satisfaction. However, the relationship with trust enhancement could not be confirmed. In addition, hypotheses of positive relationships between economic feasibility factors like low price, satisfaction and trust, were rejected. Finally, consumer's satisfaction affects trust, and both the consumer's satisfaction and trust affects positively the purchase intention. In summary, in the electronic commerce of agricultural products, consumers might use electronic commerce as they purchase the reliable high quality products directly from farmers rather than be affected by economic feasibility and convenience factors.