• Title/Summary/Keyword: Satisfaction

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Job Satisfaction and Consumer Satisfaction of Beauty Shops - Compasing with Franchised and Non-franchised Beauty Shops - (미용실 유형에 따른 미용실 직원의 직무 만족과 고객 만족에 관한 연구)

  • Park, Eun-Joo;Oh, Kyung-Sook
    • The Research Journal of the Costume Culture
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    • v.14 no.5
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    • pp.715-727
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    • 2006
  • The purposes of this study are to investigate the job satisfaction, customer satisfaction and revisiting intention to beauty shops, and to examine the difference of the job satisfaction, customer satisfaction, and revisiting intention between franchised and non-franchised beauty shops. Data were obtained via questionnaire, which developed by results of pretest and previous studies, from workers and consumers of beauty shops in Busan. They were analyzed by factor analysis, t-test and regression. The results were as follows; First, the job satisfaction of beauty shops workers was composed of Adaptation, Operation and Instruction. For both of franchised and non-franchised beauty shops, the operation of beauty shops greaty influenced the job satisfaction of workers, and job satisfaction is not significantly different. Second, consumer satisfaction related to services of beauty shops is composed of three factors: Policy, Personal service, and Physical environment. Regardless of shop types, the policy of shop influenced the consumer satisfaction. Consumers' revisiting intentions to beauty shops are influenced by consumer satisfaction. Third, consumers in franchised beauty shops is less likely to be satisfied and to have the intentions to revisit than those of non-franchised beauty shops. Resulted provide some insights to develop strategies for franchised and non-franchised beauty shops. Limitations and future research directions have been discussed.

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The Relationship among Pain, Body Image and Satisfaction in Hand-injured Workers (수부손상 근로자의 통증, 신체상 및 만족도에 관한 연구)

  • Yoon, Soon-Young;Kim, Min-Suk
    • Korean Journal of Occupational Health Nursing
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    • v.19 no.2
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    • pp.205-216
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    • 2010
  • Purpose: The purpose of this study was to explore relationship among pain, body image and satisfaction in hand-injured workers. Methods: Using a sample of 96 out-patient workers with hand injuries, pain, body image and satisfaction were measured by VAS and Modified Jung Keum-hee's Tennesee Self Concept Scale. Repeated measured ANOVA and a Bonferroni correction for multiple statistical testing during post hoc analyses were conducted to evaluate relationship among pain, body image and satisfaction in hand-injured workers. Result: Functional satisfaction(r=.46, p<.001) and appearance satisfaction(r=.55, p<.001) significantly increased by treatment satisfaction. Functional satisfaction(r=.35, p=.001) and appearance satisfaction(r=.31, p=.002) increased by body image. But treatment satisfaction(r=-.20, p=.049), functional satisfaction (r=-.34, p=.001) and appearance satisfaction (r=-.39, p<.001) significantly decreased by pain. Conclusion: Poor pain management was related to bad body image and treatment satisfaction. Therefore, interventions targeting at pain management are needed for hand-injured workers.

Effects of Self-Esteem and Body Satisfaction of Middle-Aged Women on their Clothing Satisfaction and Clothing Selection Criteria (중년 여성 소비자의 자아존중감과 신체만족도가 의복 만족도와 의복선택기준에 미치는 영향)

  • Chung, Sung Jee
    • Fashion & Textile Research Journal
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    • v.15 no.1
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    • pp.84-94
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    • 2013
  • The study analyzes the effects of self-esteem on body satisfaction, clothing satisfaction, and clothing selection criteria, the effects of body satisfaction on clothing satisfaction and clothing selection criteria, and the effects of clothing selection criteria on clothing satisfaction. The questionnaire developed by the researcher was distributed to 160 women between 40 and 65 years of age in Seoul or Gyeonggi-do. One hundred fifty one questionnaires were used in the final analysis. The data were analyzed by common factor analysis, multiple linear regression, t-test, ANOVA, and Tukey's test using SPSS 18.0/Windows. The results demonstrate that clothing selection criteria is classified into design, quality, practicality, and economics. There was a significant effect of self-esteem on body satisfaction, and significant effects of body satisfaction on clothing satisfaction and on factors of design, quality, economics in clothing selection criteria. Factors such as design, practicality, and economics contributed to clothing satisfaction. Significant differences were found in self-esteem between age groups as well as self-esteem and body satisfaction among groups according to education level and monthly income.

Influence Factors on Job Satisfaction Factor and Spatial Environments Evaluation of Fire-Fighting Officer - Focused on Fire Officials in Incheon Metropolitan City - (소방공무원의 직무만족요소에 의한 공간만족평가 영향에 관한 연구 - 인천지방 소방공무원을 중심으로 -)

  • Han, Myoung-Heum
    • Korean Institute of Interior Design Journal
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    • v.25 no.6
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    • pp.61-69
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    • 2016
  • A study on how fire officer's job satisfaction factors influence space satisfaction rates. This article will conduct regression analysis for the study on these three problems. 'What are the factors of fire officer's job satisfaction?', 'Does space satisfaction rates influence job satisfaction rates?', 'Which job satisfaction factor influence space satisfaction rate?' Therefore, variables were set based on the prior study, and before regression analysis was conducted, variables were purified through analysis on primary factor and reliability analysis, and hypothesis test was done via variable calculation. According to the prior study, factors that influence job satisfaction rates are as following; self-regulation of tasks, ethics and responsibility level, relationship with colleagues, job identity. And regression analysis showed that space satisfaction rates do not influence job satisfaction rates. The writer thinks that it's showing that Korean fire officers tend to prioritize colleague relationship and job identity over space improvements. And the factor that influence job satisfaction rates turned out to be the self-regulation of tasks, and the writer estimates that it's reflecting the hierarchical organization culture of current Korean fire officers. Therefore, future Korean fire station design plans need to consider a space plan that provides fire officer's private self-regulation of tasks.

The Effects of Social Relationships and Family Relationships on the Life Satisfaction of Married Female Baby Boomers in Busan and Gyeongnam Province (부산·경남지역 베이비붐 세대 기혼여성의 사회관계 및 가족관계가 생활만족도에 미치는 영향에 관한 연구)

  • Kim, Eunkyung
    • Korean Journal of Human Ecology
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    • v.22 no.3
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    • pp.437-453
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    • 2013
  • The purpose of this study was to identify how social relationships and family relationships were associated with the life satisfaction of married female baby boomers who live in Busan and Gyeongnam province. This study included community sample of 499 female baby boomers who were married and had at least one child. Participants reported lower levels of life satisfaction. A hierarchical regression analysis was conducted to investigate the effects of the following variables on the female baby boomers' life satisfaction: subjective health, educational level, monthly household income, employment status, perceived size of social network, participation in leisure organizations, participation in voluntary associations, satisfaction with children, and marital satisfaction. Except employment status and participation in leisure organizations, other 7 variables were significantly and positively associated with the life satisfaction of married female baby boomers. In particular, marital satisfaction had the strongest effect on life satisfaction, followed by satisfaction with children. The results suggested family played a primary role in the life of married female baby boomers. Family life education program~ female baby boomers, their children and husbands need to be developed and offered in order to improve the life satisfaction of female baby boomers.

The Effects of Self-differentiation on the Family Life Satisfaction and Job Satisfaction of Married Employee: Mediating Effects of Conflict Managing Behavior (기혼직장인의 자아분화가 가정생활만족과 직무만족에 미치는 영향 - 갈등대처행동을 매개변인으로 -)

  • Park, Kyung-Hwan
    • Journal of Family Resource Management and Policy Review
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    • v.14 no.4
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    • pp.57-75
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    • 2010
  • This study examined the effects of self-differentiation on family-life satisfaction and job satisfaction, and investigated the mediating effects of conflict-managing behavior. The participants in the present study were 196 married employees. LISREL was employed to test this hypothetical structural model. The results of this empirical study demonstrated that self-differentiation had positive effects on both family-life satisfaction and job satisfaction, which was mediated by the conflict-managing behavior but did not have a direct effect on either family-life satisfaction or job satisfaction. This study verified that conflict-managing behavior had mediating effects on the relationships among self-differentiation, family-life satisfaction, and job satisfaction. The results indicated that the higher the level of self-differentiation was, the more effective conflict-managing behavior was. And the more effective conflict-managing behavior was, the higher the levels of family-life satisfaction and job satisfaction were.

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A Study on the Appearance Satisfaction Sociality and Achievement Motive of Middle School Boys and Girls (남녀중학생의 외모만족도와 사회성 및 성취동기에 관한 연구)

  • 구자명
    • Journal of the Korean Home Economics Association
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    • v.32 no.5
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    • pp.153-164
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    • 1994
  • The purpose of this study was to investigate the relationship between appearance satisfaction clothing satisfaction body cathexis sociality and achievement motive and to examine how sociality and achievement motive was influenced by socio-economic level grade appearance satisfaction clothing satisfaction and body and body cathexis of middle school boys and girls. the subjects were 297 middle school students in Seoul :139 were boys and 158 girls. The results of the study were as follows: 1. There were significant positive relationships between appearance satisfaction clothing satisfaction body cathexis sociality and achievement motive in boys and girls. 2. Appearance satisfaction body cathexis and achievement motive were significantly higher in body than in girls. Sociality was significantly higher in girls than in boys. 3. In boys appearance satisfaction was influenced by socio-economic level grade, and clothing satisfaction, and the explanatory power by the one variable was 25.8% 4. Sociality was influenced by appearance satisfaction clothing satisfaction and socio-economic lecel in boys and girls. The explanatory powers by the 3 variables were 27.1% in boys and 16.5% in girls. Achievement motive was influenced by grade and appearance satisfaction in boys. The explanatory power by the 2 variables was 13.2% In girls achievement motive was influenced by clothing satisfaction and the explanatory power by the one variable was 10.4%.

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The Effects of Family Relationship of Women Immigrants on Satisfaction with life (여성 결혼이민자의 가족관계가 삶의 만족에 미치는 영향)

  • Lee, Chang-Seek
    • Journal of Agricultural Extension & Community Development
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    • v.17 no.4
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    • pp.717-742
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    • 2010
  • This study was done to investigate the effects of family relationship on satisfaction with life in women immigrants. The participants were 346 women immigrants in S city, Chungnam province. The data were collected through self-reported questionnaires which were constructed to include such scales as satisfaction with life and family relationship. First, satisfaction with family relationship ranked in order of couple, parents-in-law, and brothers-in-law and sisters-in-law. Second, as the women immigrants were younger, and their wedding time was shorter, satisfaction with couple was higher. Third, when women immigrants were between 20 and 30 years old in age, and between 2006 and 2010 in wedding year, satisfaction with parents-in-law were higher. Fourth, when women immigrants were between 20 and 30 years old in age, and 2006 and 2010 in wedding year, satisfaction with brothers-in-law and sisters-in-law were higher. Fifth, satisfaction with life was higher for women immigrants with younger age, lower educational level, and shorter residence and wedding time. Sixth, curve term more accounted for relationship between satisfaction with parents-in-law and life. Seventh, significant predictors influencing satisfaction with life were satisfaction with couple, and brothers-in-law and sisters-in-law.

The Relationship between Work-Family Conflict and Job-Life Satisfaction of Married Female Workers - Focused on Clerical and Production Workers - (취업기혼여성의 일-가정갈등과 직업 및 생활만족도 - 생산직과 사무직 기혼여성을 중심으로 -)

  • 조희금
    • Journal of the Korean Home Economics Association
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    • v.37 no.2
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    • pp.145-158
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    • 1999
  • The purpose of this study is to investigate the relationship between work-family conflict and job-life satisfaction of married female workers. Two data sets were used in this study. Both data sets were gathered from structured questionnaires and time dairies. The first data set was collected from 370 married female production workers in 1995 and the second set was collected from 143 married female clerical workers in 1996. Job and life satisfaction were measured on 5-point Likert scale where 5= very unsatisfied and 5= very satisfied. The overact means for both groups were 2.97, 3.09 for job and life satisfaction respectively The findings of this study are; 1) Clerical workers have significantely higher job and life satisfaction than production workers. 2) Multivariate analysis reveal that work-family conflict is negatively related to job satisfaction while income is positively related to job satisfaction. 3) In the path analysis model, work-family conflict has a negative direct effect and indirect negative effect mediated through job satisfaction on life satisfaction. Job satisfaction and husband's division of housework have a positive direct effect on life satisfaction. However, total labor time has a negative indirect effect mediated through work-family conflict on life satisfaction and income huts a positive indirect effect mediated through job satisfaction on life satisfaction.

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A Study on Impacts of Service Providers' Organizational Satisfaction and Loyalty on Customers' Repurchasing and Satisfaction in Korean Traditional Restaurants (고급 한정식 종업원의 조직 만족 및 충성도가 서비스 품질과 고객만족 및 재구매 의도에 미치는 영향에 관한 연구)

  • Park, Dae-Seob;Kim, Young-Hwan
    • Culinary science and hospitality research
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    • v.13 no.2
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    • pp.292-302
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    • 2007
  • This is an empirical study on Korean traditional restaurant service providers and customers who get direct service from them. This study focuses on the service performance determiners; customer satisfaction, service quality, service providers' satisfaction and loyalty. In order to meet its purpose, we survey 1,000 customers who have visited Korean traditional restaurants. This survey uses the SERVPERF service quality measuring theory. The results are as follows: First, the service providers' satisfaction have an effect on service quality, so the supervisor of a Korean traditional restaurant should construct a HRM (Human Resources Management) system for increasing employees' satisfaction. Second, employees' loyalty is significant, but its effect is lower than their satisfaction. Third, service quality affects customers' satisfaction and loyalty significantly. Fourth, employees' satisfaction and loyalty considerably influences customers' satisfaction and loyalty. Consequently, restaurant managers put their effort into increasing employees' satisfaction, loyalty, and service quality.

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