• 지능정보연구
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• 제17권1호
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• pp.91-110
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• 2011

본 논문은 호텔 관광 서비스 업계에서 급변하는 전산화와 글로벌화에 대응하기 위하여 IT 솔루션 도입을 통하여 기업의 업무 처리를 고도화하고 고객 서비스 대응력을 높인 사례를 연구하였다. 이를 통하여 국내 유수의 호텔 관광기업이 효과적으로 고객 요구에 대응하기 위하여 CRM 솔루션을 자체적으로 개발하여 실무에 활용하도록 함으로써, 고객에 대한 분석력을 높이고 고객별 마케팅 전략 수립과 고객에 특화 한 영업을 전개하는 활용 사례를 연구하였다. 특히 본 연구는 호텔 관광 업계의 CRM 솔루션 도입 과정과 CRM을 이용한 영업 업무 및 마케팅 업무에 활용해 나가는 과정에 대하여 논하였고, CRM 도입에 의한 효과를 DEA(Data Envelopment Analysis) 를 통하여 분석하였다. 우선 CRM을 도입한 L사의 각 사이트별 상대적 효율성을 CCR 모형으로 비교 분석하였으며, 그 다음 L사의 대표 사이트에 소속된 각 영업장들의 상대적 효율성을 BCC 모형으로 비교 분석하였다.

• 수산경영론집
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• 제48권4호
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• pp.11-25
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• 2017

The purpose of the study is to analyze the status and trend of less favored condition of fishing village in Korean island regions using the census of agriculture, forestry and fisheries. The less favored condition was measured as the difference in accessibility to major services and in fishery sales and resident infrastructure, applying the difference-in-difference method and propensity score matching method respectively. The result shows that access to major services has improved in island area between 2010 and 2015, implying that related policies such as the island comprehensive development project have been successful to some extent. However, some educational facilities, cultural facilities, and health facilities still have low inaccessibility and fishery sales are also significantly lower than in general area. This suggests that it is necessary to maintain related policies like the direct payment of fisheries.

• 한국IT서비스학회지
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• 제1권1호
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• pp.7-15
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• 2002

The role of SI in this IT era is recognized high as a value-creating activity in the overall industries. But the valuation factors are not so attractive compared to other industries. Among the negative factors are the relatively high cost of sales and operating cost, the lack of technical differentiation among the firms, the low level of entry barrier, and the resulting competition in the SI industry. But some positive factors such as the expectation for the overall introduction of IT into eoconomy, development of SM (System Management) projects, and the sales of developed soultions and components increase the value of SI firms.

• 한국IT서비스학회지
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• 제5권1호
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• pp.1-16
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• 2006

This paper analyzes the technical efficiencies of 40 Korean system integration firms using data envelopment analysis (DEA) and Malmquist productivity indices. Technical efficiencies on average had been decreased over the five year period and the efficiency difference between best practice firms and catch-up firms had been increased during this period, meaning that the industry structure has become matured and the possibilities for catch-up firms to be efficient are not remained so much. The differences in efficiency by the differences in ownership structures are statistically significant. It implies that the efficiencies of group-affiliated firms have come from benefits such as the captive market umbrellas, not from their own management competencies. In addition, the technical efficiency is highly correlated with captive market sales, information productivity, sales per employees, rates of value added, returns on invested capital, and EBITDA.

• 품질경영학회지
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• 제33권4호
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• pp.12-20
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• 2005

Supply chain management is a total systems approach to delivering manufactured products to the end customer. Using information technology to coordinate all elements of the supply chain from parts suppliers to retailers achieves a level of integration that is a competitive advantage not available in traditional logistics systems. On the other hand, service chain management is an analogous systems approach that is especially suitable for delivering mobile services such as parcel delivery, cable installation, and home health care. The key elements that distinguish service supply chain management from supply chain management are bidirectional optimization, management of productive capacity, and management of perishability. The purpose of this study is to maintain the construction of service chain management by proving that service quality in after-sales service can be improved through service chain management. First of all, supply chain management, service quality, and service chain management were introduced in theoretical research. In empirical research, it was selected the domestic enterprise that produce electronic appliances with after-sales service, and some customers using the enterprise's after-sales service in the metropolitan area were selected as a sample by convenience sampling method and examined.

• 경영과정보연구
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• 제23권
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• pp.1-23
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• 2007

Small and Medium Business Associate has supporting small and medium business and private business for establishment business and sales increasing with various policy since 2005. Arousing the interesting on customer relationship management, small and medium business and private business have recognized the necessity of the concept and introduction the CRM. This study suggested the effectiveness of the CRM throughout real cases of the CRM for small and medium business managers in order to rising sales in such an environment. The case of this study tried to figure it out to accomplish manager's ends of small and medium business to get successful business results based on innovative volition and mind trying to change. The owner who has experience 12 years in meat sales was analyzed the results of aptitude test that the business is highly appropriate to him in personality and aptitude. As also saw the strength and opportunity of SWOT analysis, he has an excellent talent for friendship, knowledge of searching Internet and organizing information, and learning ability. This study provided a marketing policy, ideas of customer services and system remodeling to improve relationship with customer, and a division diagnosis of business activities. The owner has an excellent friendship, so that this study suggest to remodel interior inside store clearly and sanitary displaying on products, to introduce aggressive and concentrated marketing strategies, and to recognize the important of public relation.

• Industrial Engineering and Management Systems
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• 제15권3호
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• pp.251-258
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• 2016

Companies have developed a keen interest in bolstering their CSR activities. Especially in Japan, CSR is strongly associated with social contribution and $m{\acute{e}}c{\acute{e}}nat$ activities. On the other hand, the primary purpose of companies is to provide their products and services to consumers and thereby return value to their shareholders through sales and profits. It is, however, difficult to estimate directly the relationship between CSR and sales/profits. This study focuses particularly on CSR activities related to environmental and consumer issues and community involvement and development. It is also analyzed the relationship between the degree of CSR empathy and product purchase motivation. For accomplishment the purpose, a questionnaire is designed that elicits the respondent's degree of purchase intention and empathy toward CSR activities supported through sales. The object industry for questionnaires is TV maker. For results of the questionnaire, a covariance structure analysis is conducted to understand potential relationships among CSR activities, sales, and disposable budget. Through this study, it is able to clear the relationship between CSR activities and sales/profits. It is one of the advice to future prospect, strategy and CSR concept for the companies.

• 융합정보논문지
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• 제9권9호
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• pp.20-26
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• 2019

ICT 기술의 발전과 스마트폰 보급의 활성화로 온라인 마켓을 통해 다양한 제품을 구매하는 구매 서비스가 활성화되고 있다. 특히 보관 및 배송 기술의 발전으로 인하여 보관기관이 짧은 식자재의 경우도 온라인을 통해 구매가 가능함으로써 오프라인 판매만을 수행하는 상가의 경우 매출이 감소되고 있는 추세이다. 따라서 본 논문에서는 기존 오프라인 판매만 수행이 가능한 소규모 상가에서 전문적인 판매 지식 및 판매망이 없어도 구매 서비스를 통해 광고 효과 및 주문, 배달이 가능한 통합 솔루션을 제안한다. 제안하는 시스템은 사용자가 원하는 제품에 대한 이미지 검색을 통해 효율적으로 제품에 대한 정보를 카테고리별로 볼 수 있으며, 이로 인해 등록된 제품 판매처가 추가적인 광고가 없어도 효율적으로 판매가 가능하다는 장점이 있다.

• 한국정보통신학회:학술대회논문집
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• 한국정보통신학회 2021년도 춘계학술대회
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• pp.649-651
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• 2021

최근 들어, 부동산 매물에 대한 O2O 서비스가 웹 플랫폼 및 앱이 널리 보급되고 있다. 이로 인해서 매도자와 매수자, 부동산 중개업자는 빠르고 편리하게 부동산 매매, 전세 계약을 수행할 수 있다. 하지만, O2O 기반의 부동산 매물 정보시스템에서 가짜 정보 게시, 매물 정보에 대한 부분 수정, 고의적인 매물 정보의 미-게시로 인해서 부동산 매수자의 시간과 비용을 낭비하게 한다. 그러므로 우리는 웹 플랫폼에서 발생 가능한 부동산 매물정보들의 허위 여부를 검출 방식을 제안하고, 이에 관한 제안시스템을 설계 및 구현한다. 이를 위해서 분산 신원인증 프로토콜인 DID를 기반으로 한 개인신원증명과 매물정보 자체에 대한 검출 방식을 제안한다. 우리가 제안한 허위 부동산 매물정보 검출시스템은 3단계로 부동산 매물정보의 존재 여부 판별, 허위 매물 정보의 부분 수정 또는 고의적 미-게시 여부를 증명할 수 있다.

• 융합경영연구
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• 제4권1호
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• pp.23-33
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• 2016

Sales promotion is defined as the short-term incentive to encourage the purchase or sale of products and services. Retailers conduct a variety of sales promotion to encourage the purchase or sale of products and services. It is often used to induce the purchase of customers in short term and to improve the relationship with customers in the long term. Many previous studies about the effect of price discount SP on increase in sales and image improvement have conducted. But the study of non-price promotion, especially SP with 'Gifts', meanwhile, has been seldom researched. This study is to investigate the effect of the Gift SP conducted by retailers on the customer evaluation of the product and its Gifts. This study is to investigate the effect of 'Gifts', among the non-price promotion, on the customer evaluation. First of all, previous studies about the effect (-) of Sp with 'Gifts' on the customer evaluation of the product and its Gifts, and the factors that offset the negative effect of SP with 'Gifts' on quality perception are to examined. In this study, additionally, the summary of the study based on the previous studies and the research subject in the future are to be presented. Firstly, to examine the previous researches on the effect of SP which retailers conduct on the increased sales and or enhanced image, price discount SP has attracted a lot of attention as a research subject but researches on non-price sales promotion, particularly on SP with gift have seldom conducted as a research subject. Secondly, in the previous studies relevant to Price Discount SP, the long-term negative (-) effect of the target product or brand of SP has been studied. However, a few researches on the long-term negative (-) effect of SP with gift have been conducted. Thirdly, it might be brand affinity and purchase limit that buffered the negative (-) effect on the perceived quality of SP with gift which retailers had conducted. In spite of various studies conducted by many researchers, each study have discussed the consequences under certain circumstances and integrated results of research have not been in progress. It may be the research issues left to us to clearly identify the psychological mechanism of consumers until the effect of SP happens in order to theorize SP and to present a practical and useful suggestion.