Structural Relationships among Frontline Hotel Employees' Core Self-evaluations, Perceived Customer Verbal Aggression and Turnover Intention (호텔직원의 핵심자기평가, 지각된 고객언어폭력 및 이직의도 간의 구조적 관계)
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- Culinary science and hospitality research
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- v.18 no.4
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- pp.100-117
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- 2012