• Title/Summary/Keyword: SST기반 서비스

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Library SST-Based Service Failure and Service Recovery Strategy Based on Attribution Theory (귀인이론을 바탕으로 한 도서관 SST(Self-Service Technology)기반 서비스실패와 서비스회복 전략 탐색)

  • Lee, Seong-Sin
    • Journal of Korean Library and Information Science Society
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    • v.42 no.3
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    • pp.251-270
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    • 2011
  • The purpose of this study was to make a general overview of SST-Based(Self-Service Technology Based) services and understand SST-Based service failure by users and service recovery strategy based on attribution theory. To achieve these purposes, the study reviewed literature related to the unique characteristics of SST-Based service and user studies of SST-Based service. As a result, it was found that there are no significant differences between general SST-Based service and library SST-Based service. In addition, this study suggested appropriate service recovery strategies of service failure by users through the understanding of attribution theory. The finding was that the most important SST-Based service recovery strategy is to improve technical service quality of the services.

The Effect of Technology Readiness and Customer Participation on Service Quality, Customer Satisfaction and Service Repurchase Intention - Focused on Family Restaurants (기술준비도와 고객참여가 서비스품질, 고객만족, 서비스 재구매의도에 미치는 영향 - 패밀리레스토랑을 중심으로)

  • Kim, Hyo-Jin;Han, Sang-Lin
    • Journal of Digital Convergence
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    • v.11 no.9
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    • pp.67-78
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    • 2013
  • The purpose of this research is to draw family restaurant's strategic operation plan by seeking factors in diverse angles that can affect consumer's evaluation on the service of family restaurant that executes SST(Self Service Technology). For this purpose the research investigated the relationship among technology readiness, customer participation, service quality, customer satisfaction and service repurchase intention. As a result, First optimism and innovation in technology readiness positively affected service quality. Second, emotional participation and physical participation in customer participation positively affected service quality, but informational participation did not positively affect service quality. Third, service quality positively affected customer satisfaction, and customer satisfaction positively affected service repurchase intention. Therefore, this research confirmed marketing effectiveness of technology readiness and customer participation and proved the possibility of service quality, customer satisfaction and service repurchase intention as antecedent variables.

Introducing an IT Based Business Model in Korean Wedding Service Market from the Viewpoint of Service Science (서비스사이언스 관점에서 소개하는 우리나라 결혼시장의 IT기반 사업모델 사례)

  • Kim, Sung-Hyun;Zo, Yung-Ho
    • Journal of Information Technology Services
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    • v.8 no.3
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    • pp.197-207
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    • 2009
  • Korean wedding service market is composed of various interlinked service elements that must be carefully managed in detail. This thesis introduces a new IT based business model which has been operating in this complex wedding service market for the past ten years. By introducing how each business model has been applied to Service Science, it will set a good example for the subsequent research in the similar fields by providing business's actual operation model and examples. Furthermore, this thesis will contribute to the development of both new study of Service Science and a new business model by illustrating how they beneficially affected each other and advanced as a result of applying outcomes of each business model to the development of the current business model.

Detection of Cold Water Mass along the East Coast of Korea Using Satellite Sea Surface Temperature Products (인공위성 해수면온도 자료를 이용한 동해 연안 냉수대 탐지 알고리즘 개발)

  • Won-Jun Choi;Chan-Su Yang
    • Korean Journal of Remote Sensing
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    • v.39 no.6_1
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    • pp.1235-1243
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    • 2023
  • This study proposes the detection algorithm for the cold water mass (CWM) along the eastern coast of the Korean Peninsula using sea surface temperature (SST) data provided by the Korea Institute of Ocean Science and Technology (KIOST). Considering the occurrence and distribution of the CWM, the eastern coast of the Korean Peninsula is classified into 3 regions("Goseong-Uljin", "Samcheok-Guryongpo", "Pohang-Gijang"), and the K-means clustering is first applied to SST field of each region. Three groups, K-means clusters are used to determine CWM through applying a double threshold filter predetermined using the standard deviation and the difference of average SST for the 3 groups. The estimated sea area is judged by the CWM if the standard deviation in the sea area is 0.6℃ or higher and the average water temperature difference is 2℃ or higher. As a result of the CWM detection in 2022, the number of CWM occurrences in "Pohang-Gijang" was the most frequent on 77 days and performance indicators of the confusion matrix were calculated for quantitative evaluation. The accuracy of the three regions was 0.83 or higher, and the F1 score recorded a maximum of 0.95 in "Pohang-Gijang". The detection algorithm proposed in this study has been applied to the KIOST SST system providing a CWM map by email.

Evaluation of Flutter Velocity of Bridge Deck Section using Distributed Computing Environment (분산형 전산환경을 활용한 교량 거더의 플러터 발생풍속 산정)

  • Lee, Kuen-Bae;Kim, Chongam
    • 한국방재학회:학술대회논문집
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    • 2011.02a
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    • pp.75-75
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    • 2011
  • 본 논문에서는 진동중인 교량 거더에 작용하는 풍하중을 산정하고 그에 따른 플러터 발생풍속을 예측하기 위하여 분산형 전산환경을 활용한 수치해석 연구를 수행하였다. 분산형 전산환경은 웹 포탈을 기반으로 수치해석 환경을 제공하는 수치풍동 시스템으로서, 전산유체역학(CFD : Computational Fluid Dynamics)에 대한 전문지식이 부족한 사용자들도 격자생성, 수치해석자를 이용한 계산, 가시화 등의 전 과정을 편리하게 수행할 수 있는 차세대 토목분야 연구 환경이다. 본 시스템은 그리드스피어(GfidSphere)를 기반으로 구성되었으며, 기본적으로 사용자 관리, 세션 관리, 그룹 관리, 레이아웃 관리 등을 제공하여 사용자가 포탈을 통해서 다양한 서비스를 쉽게 사용할 수 있는 환경을 구축하도록 도와준다. 수치해석을 위한 유체 지배방정식은 2차원 비정상 비압축성 RANS(Reynolds-Averaged Navier-Stokes) 방정식이며, pseudo compressibility 방법을 적용하였다. 비정상 유동장을 해석하기 위하여 이중시간 전진법(dual time stepping)을 사용하였으며, 수렴가속화를 위해 Multi-grid 기법을 적용하였다. 또한 난류 유동장 해석을 위해서 $k-{\omega}$ SST 난류 모델을 사용하였으며, 난류 천이 과정에서의 유동을 모사하기 위하여 Total stress limitation 방법을 적용하였다. 교량 거더의 연직과 회전방향의 2자유도 움직임을 모사하기 위하여 동적격자 기법을 도입하였다. 교량 거더 주변의 비정상 유동해석 결과를 통해, 거더 표면에서 떨어져나가는 크고 작은 와류의 영향으로 양력 및 모멘트 계수 그래프가 중첩된 진폭과 주기를 갖고 주기적으로 나타나는 것을 확인할 수 있었다. 또한 계산된 비정상 공기력을 적용한 2자유도 플러터 방정식을 통하여 플러터 발생풍속을 산정하였다. 최종적으로 본 연구에서 계산된 결과의 타당성을 검증하기 위하여 수치적으로 구한 플러터 발생풍속과 기존의 실험 및 수치해석 결과를 비교하였으며, 결과는 잘 일치하였다.

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A Study on the Improvement of Satellite Image Information Service System (위성영상정보 서비스 시스템 개선방안 연구)

  • Cho, Bo-Hyun;Yang, Keum-Cheol;Kim, Song-Gang;Yoo, Seung-Jae
    • Convergence Security Journal
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    • v.17 no.5
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    • pp.41-47
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    • 2017
  • The Marine Environment Observation Information System supplies oceanographic information elements such as water temperature, chlorophyll, float, etc. based on satellite images to consumers. The data produced by the Korean marine environmental observatories are located in the coastal areas of Korea. But if the range is too far from a particular area of interest, due to distance or spatial constraints, the accuracy and up-to-dateness of the data can not be relied upon. Therefore, it is necessary to perform fusion and complex operation to solve the difference between the field observation and the marine satellite image. In this study, we develop a system that can process marine environmental information in the user's area of interest in the form of layered character (numeric) information considering the readability and light weight rather than the satellite image. In order to intuitively understand satellite image information, we characterize (quantify) the marine environmental information of the area of interest and we process the satellite image band values into layered characters to minimize the absolute amount of transmitted / received data. Also we study modular location-based interest information service method to be able to flexibly extend and connect interested items that diversify various observation fields as well as application technology to serve this.

Design and Implementation of Game Server using the Efficient Load Balancing Technology based on CPU Utilization (게임서버의 CPU 사용율 기반 효율적인 부하균등화 기술의 설계 및 구현)

  • Myung, Won-Shig;Han, Jun-Tak
    • Journal of Korea Game Society
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    • v.4 no.4
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    • pp.11-18
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    • 2004
  • The on-line games in the past were played by only two persons exchanging data based on one-to-one connections, whereas recent ones (e.g. MMORPG: Massively Multi-player Online Role-playings Game) enable tens of thousands of people to be connected simultaneously. Specifically, Korea has established an excellent network infrastructure that can't be found anywhere in the world. Almost every household has a high-speed Internet access. What made this possible was, in part, high density of population that has accelerated the formation of good Internet infrastructure. However, this rapid increase in the use of on-line games may lead to surging traffics exceeding the limited Internet communication capacity so that the connection to the games is unstable or the server fails. expanding the servers though this measure is very costly could solve this problem. To deal with this problem, the present study proposes the load distribution technology that connects in the form of local clustering the game servers divided by their contents used in each on-line game reduces the loads of specific servers using the load balancer, and enhances performance of sewer for their efficient operation. In this paper, a cluster system is proposed where each Game server in the system has different contents service and loads are distributed efficiently using the game server resource information such as CPU utilization. Game sewers having different contents are mutually connected and managed with a network file system to maintain information consistency required to support resource information updates, deletions, and additions. Simulation studies show that our method performs better than other traditional methods. In terms of response time, our method shows shorter latency than RR (Round Robin) and LC (Least Connection) by about 12%, 10% respectively.

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