• Journal of Information Technology Applications and Management
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• 제14권1호
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• pp.1-20
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• 2007

IT outsourcing becomes one of the important shills for managing diverse and complex information systems, SIA is considered as an one of the success factors for the successful outsourcing management. Since it helps to establish common goal and provides better visibility of trends and performance, the SLA process must go beyond mere measurement to include a methodology for the ongoing management of service levels, and for the continuous improvement of service activities, functions and processes. Despite SLA is one of the most important skills for the successful outsourcing, few studies have been conducted for academic as well as practical purpose. For this reason, The objective of this study is to develop an SLA's maturity model and empirically demonstrate how SLA's maturity level affects its Performance through SLA's maturity model. The major contributions of this study are in two areas. This study contributes to academicians as well as practitioners. First, from the academic perspectives this study tries investigating the maturity level of the SLA based on empirical data. Second, practitioners can self-test their firms' maturity level using the proposed model. The results of this study show that the SLA's maturity level affected positively SLA's performance. It is founded that the SLA's maturity level had a significant impact on SLA's performance.

• 한국정보시스템학회지:정보시스템연구
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• 제16권3호
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• pp.69-90
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• 2007

Recently, Service Level Management(SLM) including SLA has been developing to manage the level of information systems service. Although previous SLA studies have provided the conceptual model and critical success factors, the studies have not tested the effectiveness of the SLA by way of the empirical study. In this study, we applied an innovation decision making theory to our model and tested an empirical study using of a firm survey data. We suggested a SLM model, which consists of SLA planning, application, management dimensions. We found that the SLM's management stage has an impact on performance, whereas SLM's planning and application has not. At each sub dimensional analysis, there are found that adequate SLA indicators in the application stage influences performance and change management and feedback & reporting in the management stage influence performance.

• 인터넷정보학회논문지
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• 제15권3호
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• pp.1-10
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• 2014

클라우드 컴퓨팅은 사용자의 요구에 따라 IT서비스가 생성 및 조정되는 pay-per use 모델을 도입하였다. 그러나 서비스 제공자는 아직도 물리적인 인프라로 인해 발생하는 제약조건들에 대해 관심을 갖고 있다. 필요한 QoS나 SLA를 만족시키기 위해서는 가상화된 자료들이 에너지 소비량을 최소화시키면서 시스템 성능을 최대화시키기 위해 조정되어야 한다. 본 연구는 ANN을 사용하여 클라우드 환경에서 가상화된 자원들을 조정하기 위한 예측적 SLA 어웨어 방안을 제시한다. Qos를 유지하고, 성능과 에너지 효율간의 최적화를 위해서 서버 활용 임계치는 물리적 자원의 소비에 따라 동적으로 적용한다. 또한 많은 자원을 소비하는 VM들은 능력있고 평판이 좋은 호스트에 할당함으로써 부족한 프로비전닝을 방지한다. 제안한 기법의 성능을 평가하기 위해, 이질적인 클라우드 환경에서 최적화되지 않은 전통적인 접근방법 및 기존의 기법들과 비교하였다.

• 한국산학기술학회논문지
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• 제10권10호
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• pp.2715-2720
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• 2009

이종 망 환경에서 멀티미디어 서비스의 QoS를 보장하는 것은 3GE 시스템 개발을 위한 중요한 이슈이다. 이동 단말기가 이종 망간의 이동 시 끊임없는 서비스(seamless service)를 지원하기 위해서는 종단간(end-to-end) 협상 정보에 근거하여 사용자의 QoS를 보장할 수 있는 QoS 운영 구조(QoS management structure)를 제공해야 한다. 본 논문에서는 SLA(Service Level Agreement)에 기반한 종단간 QoS 제어 방안을 제시한다. 이를 위하여, QoS 지원을 위한 SLA 제어 구조 및 알고리즘을 제안하고, 시뮬레이션을 통하여 평균 지연과 패킷 손실률을 평가한다. 제안된 방식을 적용한 시스템이 기존의 망보다 더 좋은 성능을 보인다.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제12권11호
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• pp.5357-5381
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• 2018

Cloud computing offers a wide range of on-demand resources over the internet. Utility-based resource allocation in cloud data centers significantly increases the number of cloud users. Heavy usage of cloud data center encounters many problems such as sacrificing system performance, increasing operational cost and high-energy consumption. Therefore, the result of the system damages the environment extremely due to heavy carbon (CO2) emission. However, dynamic allocation of energy-efficient resources in cloud data centers overcomes these problems. In this paper, we have proposed Energy and Service Level Agreement (SLA) Aware Resource Allocation Heuristic Algorithms. These algorithms are essential for reducing power consumption and SLA violation without diminishing the performance and Quality-of-Service (QoS) in cloud data centers. Our proposed model is organized as follows: a) SLA violation detection model is used to prevent Virtual Machines (VMs) from overloaded and underloaded host usage; b) for reducing power consumption of VMs, we have introduced Enhanced minPower and maxUtilization (EMPMU) VM migration policy; and c) efficient utilization of cloud resources and VM placement are achieved using SLA-aware Modified Best Fit Decreasing (MBFD) algorithm. We have validated our test results using CloudSim toolkit 3.0.3. Finally, experimental results have shown better resource utilization, reduced energy consumption and SLA violation in heterogeneous dynamic cloud environment.

• 한국정보처리학회:학술대회논문집
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• 한국정보처리학회 2013년도 춘계학술발표대회
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• pp.171-174
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• 2013

Virtualization technology opened a new era in the field of Data intensive, Grid and Cloud Computing. Today's Data centers are smarter than ever leveraging the Virtualization technology. In response to that, Dynamic consolidations of Virtual Machines (VMs) allow efficient resource management by live migration of VMs in the hosts. Moreover, each client typically has a service level agreement (SLA), leads to stipulation in dealing with energy-performance trade-off as aggressive consolidation may lead to performance degradation beyond the negotiation. In this paper we propose a Cloud Based CDN approach for allocation of VM that aims to maximize the client-level SLA. Our experiment result demonstrates significant enhancement of SLA at certain level.

• 한국경영과학회:학술대회논문집
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• 한국경영과학회/대한산업공학회 2003년도 춘계공동학술대회
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• pp.312-319
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• 2003

In late 90s, organizations recognized the information technology as an key enabler of the business strategic accomplishment which lead them heavy increment on IT investment. These organizations tried to hold the competitive advantage by focusing on their core competency. And these acts raise their interests on IT outsourcing. Recent trends of the organizations concern on evaluating the effectiveness of the previous IT investment and the reasonable selection on IT investment type. Also, the objective evaluation of the service level and continuous improvement are major concern of the outsourcer. Consequently, interests on Service Level Agreement (SLA), an immanence operating tool for managing the level of the information system service objectively and qualitatively, were raised among IT outsourcing service providers, outsourcers, and operating departments. Yet, only a few domestic conglomerates adopted the SLA, and exact usage of the SLA is currently unknown. Because of the importance of the SLA between a service provider and an outsourcer, the agreement is treated with high confidentiality. This raised the problems to both the private and public organizations, are considering the SLA, with absence of concrete guide line to internalize SLA management process. This study provides the organizational and environmental factors of the adopting and applying the Service Level Agreement (SLA) by conducting multiple case research. The sampled companies are currently implementing the SLA over 1 year of usage period. Factors were used to provide the operational contribution for implementing the SLA. The study also provides the effects on IT performance through the SLA. For this, in depth interview was conducted for each sampled company. As a result, if SLA between outsourcer and service provider can be used as an immanence operation tool and actively implemented, SLA will be an strategic tool for various decision making in IT management practice with long term relationship, better shared partnership, and continuous service improvement.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제10권12호
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• pp.5231-5248
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• 2016

As a service-oriented paradigm, web service composition has obtained great attention from both academia and industry, especially in the area of cloud service. Nowadays more and more web services providing the same function but different in QoS are available in cloud, so an important mission of service composition strategy is to select the optimal composition solution according to QoS. Furthermore, the selected composition solution should satisfy the service level agreement (SLA) which defines users' request for the performance of composite service, such as price and response time. A composite service is feasible only if its QoS satisfies user's request. In order to obtain composite service with the optimal QoS and avoid SLA violations simultaneously, in this paper we first propose a QoS evaluation method which takes the SLA satisfaction into account. Then we design a service selection algorithm based on our QoS evaluation method. At last, we put forward a parallel running strategy for the proposed selection algorithm. The simulation results show that our approach outperforms existing approaches in terms of solutions' optimality and feasibility. Through our running strategy, the computation time can be reduced to a large extent.

• International Journal of Computer Science & Network Security
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• 제22권3호
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• pp.95-100
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• 2022

Cloud computing platform is a shared pool of resources and services with various kind of models delivered to the customers through the Internet. The methods include an on-demand dynamically-scalable form charged using a pay-per-use model. The main problem with this model is the allocation of resource in dynamic. In this paper, we have proposed a mechanism to optimize the resource provisioning task by reducing the job completion time while, minimizing the associated cost. We present the Cooperative Agents Dynamic Resource Allocation and Monitoring in Cloud Computing CADRAM system, which includes more than one agent in order to manage and observe resource provided by the service provider while considering the Clients' quality of service (QoS) requirements as defined in the service-level agreement (SLA). Moreover, CADRAM contains a new Virtual Machine (VM) selection algorithm called the Node Failure Discovery (NFD) algorithm. The performance of the CADRAM system is evaluated using the CloudSim tool. The results illustrated that CADRAM system increases resource utilization and decreases power consumption while avoiding SLA violations.

• 정보처리학회논문지C
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• 제10C권1호
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• pp.61-70
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• 2003

I-Business의 고객과 서비스 제공자들은 사업을 성공으로 이끄는 최선의 방법으로 SLA(Service Level Agreement)를 제공해야 하며, SLA에 포함되어야할 기술적 파라미터로 서비스 가용성을 최우선으로 선정하였다. 이러한 결과들은 웹을 기반으로 한 서비스 제공자들에게 웹 서비스 가용성의 관리가 매우 중요함을 말해준다. 응용서비스 가용성은 사용자의 기대 성능을 유지하면서 제공되는 서비스의 비율로 정의된다. 하지만, 현재까지 웹 서비스 가용성을 측정하는 도구는 단순하게 웹 서비스의 중단 여부만을 판단하기 때문에 사용자의 기대 성능에 대한 요구를 반영하지 못하고 있다. 본 논문에서는 응답시간에 기반한 웹 서비스의 성능저하의 경우를 고려하여 가용성을 측정하고, 불가용을 초래하는 요소가 무엇이며, 그 원인이 무엇인지 밝혀내는 방안을 제시한다. 연구의 결과로 측정도구 WebSerAvail를 개발하였다.