• Journal of Information Technology Applications and Management
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• v.14 no.1
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• pp.1-20
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• 2007

IT outsourcing becomes one of the important shills for managing diverse and complex information systems, SIA is considered as an one of the success factors for the successful outsourcing management. Since it helps to establish common goal and provides better visibility of trends and performance, the SLA process must go beyond mere measurement to include a methodology for the ongoing management of service levels, and for the continuous improvement of service activities, functions and processes. Despite SLA is one of the most important skills for the successful outsourcing, few studies have been conducted for academic as well as practical purpose. For this reason, The objective of this study is to develop an SLA's maturity model and empirically demonstrate how SLA's maturity level affects its Performance through SLA's maturity model. The major contributions of this study are in two areas. This study contributes to academicians as well as practitioners. First, from the academic perspectives this study tries investigating the maturity level of the SLA based on empirical data. Second, practitioners can self-test their firms' maturity level using the proposed model. The results of this study show that the SLA's maturity level affected positively SLA's performance. It is founded that the SLA's maturity level had a significant impact on SLA's performance.

• The Journal of Information Systems
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• v.16 no.3
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• pp.69-90
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• 2007

Recently, Service Level Management(SLM) including SLA has been developing to manage the level of information systems service. Although previous SLA studies have provided the conceptual model and critical success factors, the studies have not tested the effectiveness of the SLA by way of the empirical study. In this study, we applied an innovation decision making theory to our model and tested an empirical study using of a firm survey data. We suggested a SLM model, which consists of SLA planning, application, management dimensions. We found that the SLM's management stage has an impact on performance, whereas SLM's planning and application has not. At each sub dimensional analysis, there are found that adequate SLA indicators in the application stage influences performance and change management and feedback & reporting in the management stage influence performance.

• Journal of Internet Computing and Services
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• v.15 no.3
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• pp.1-10
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• 2014

The cloud computing paradigm introduced pay-per-use models in which IT services can be created and scaled on-demand. However, service providers are still concerned about the constraints imposed by their physical infrastructures. In order to keep the required QoS and achieve the goal of upholding the SLA, virtualized resources must be efficiently consolidated to maximize system throughput while keeping energy consumption at a minimum. Using ANN, we propose a predictive SLA-aware approach for consolidating virtualized resources in a cloud environment. To maintain the QoS and to establish an optimal trade-off between performance and energy efficiency, the server's utilization threshold dynamically adapts to the physical machine's resource consumption. Furthermore, resource-intensive VMs are prevented from getting underprovisioned by assigning them to hosts that are both capable and reputable. To verify the performance of our proposed approach, we compare it with non-optimized conventional approaches as well as with other previously proposed techniques in a heterogeneous cloud environment setup.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.10 no.10
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• pp.2715-2720
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• 2009

Supporting Quality of Service (QoS) for multimedia services in heterogeneous mobile networks is a part of key issue for Three Generation Evolution (3GE) development. A QoS management structure needs to guarantee the QoS of moving users based on an end-to-end negotiation to support the seamless service when MT is moving between the heterogeneous networks. We propose an end-to-end negotiation method based on SLA(Service Level Agreement). For this aim, the SLA control and algorithm for supporting MT's QoS is considered. Simulation is focused on the average delay and packet loss rate, and the results show that our proposed method provides mobile terminals with the optimal performance.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.12 no.11
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• pp.5357-5381
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• 2018

Cloud computing offers a wide range of on-demand resources over the internet. Utility-based resource allocation in cloud data centers significantly increases the number of cloud users. Heavy usage of cloud data center encounters many problems such as sacrificing system performance, increasing operational cost and high-energy consumption. Therefore, the result of the system damages the environment extremely due to heavy carbon (CO2) emission. However, dynamic allocation of energy-efficient resources in cloud data centers overcomes these problems. In this paper, we have proposed Energy and Service Level Agreement (SLA) Aware Resource Allocation Heuristic Algorithms. These algorithms are essential for reducing power consumption and SLA violation without diminishing the performance and Quality-of-Service (QoS) in cloud data centers. Our proposed model is organized as follows: a) SLA violation detection model is used to prevent Virtual Machines (VMs) from overloaded and underloaded host usage; b) for reducing power consumption of VMs, we have introduced Enhanced minPower and maxUtilization (EMPMU) VM migration policy; and c) efficient utilization of cloud resources and VM placement are achieved using SLA-aware Modified Best Fit Decreasing (MBFD) algorithm. We have validated our test results using CloudSim toolkit 3.0.3. Finally, experimental results have shown better resource utilization, reduced energy consumption and SLA violation in heterogeneous dynamic cloud environment.

• Proceedings of the Korea Information Processing Society Conference
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• 2013.05a
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• pp.171-174
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• 2013

Virtualization technology opened a new era in the field of Data intensive, Grid and Cloud Computing. Today's Data centers are smarter than ever leveraging the Virtualization technology. In response to that, Dynamic consolidations of Virtual Machines (VMs) allow efficient resource management by live migration of VMs in the hosts. Moreover, each client typically has a service level agreement (SLA), leads to stipulation in dealing with energy-performance trade-off as aggressive consolidation may lead to performance degradation beyond the negotiation. In this paper we propose a Cloud Based CDN approach for allocation of VM that aims to maximize the client-level SLA. Our experiment result demonstrates significant enhancement of SLA at certain level.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2003.05a
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• pp.312-319
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• 2003

In late 90s, organizations recognized the information technology as an key enabler of the business strategic accomplishment which lead them heavy increment on IT investment. These organizations tried to hold the competitive advantage by focusing on their core competency. And these acts raise their interests on IT outsourcing. Recent trends of the organizations concern on evaluating the effectiveness of the previous IT investment and the reasonable selection on IT investment type. Also, the objective evaluation of the service level and continuous improvement are major concern of the outsourcer. Consequently, interests on Service Level Agreement (SLA), an immanence operating tool for managing the level of the information system service objectively and qualitatively, were raised among IT outsourcing service providers, outsourcers, and operating departments. Yet, only a few domestic conglomerates adopted the SLA, and exact usage of the SLA is currently unknown. Because of the importance of the SLA between a service provider and an outsourcer, the agreement is treated with high confidentiality. This raised the problems to both the private and public organizations, are considering the SLA, with absence of concrete guide line to internalize SLA management process. This study provides the organizational and environmental factors of the adopting and applying the Service Level Agreement (SLA) by conducting multiple case research. The sampled companies are currently implementing the SLA over 1 year of usage period. Factors were used to provide the operational contribution for implementing the SLA. The study also provides the effects on IT performance through the SLA. For this, in depth interview was conducted for each sampled company. As a result, if SLA between outsourcer and service provider can be used as an immanence operation tool and actively implemented, SLA will be an strategic tool for various decision making in IT management practice with long term relationship, better shared partnership, and continuous service improvement.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.10 no.12
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• pp.5231-5248
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• 2016

As a service-oriented paradigm, web service composition has obtained great attention from both academia and industry, especially in the area of cloud service. Nowadays more and more web services providing the same function but different in QoS are available in cloud, so an important mission of service composition strategy is to select the optimal composition solution according to QoS. Furthermore, the selected composition solution should satisfy the service level agreement (SLA) which defines users' request for the performance of composite service, such as price and response time. A composite service is feasible only if its QoS satisfies user's request. In order to obtain composite service with the optimal QoS and avoid SLA violations simultaneously, in this paper we first propose a QoS evaluation method which takes the SLA satisfaction into account. Then we design a service selection algorithm based on our QoS evaluation method. At last, we put forward a parallel running strategy for the proposed selection algorithm. The simulation results show that our approach outperforms existing approaches in terms of solutions' optimality and feasibility. Through our running strategy, the computation time can be reduced to a large extent.

• International Journal of Computer Science & Network Security
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• v.22 no.3
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• pp.95-100
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• 2022

Cloud computing platform is a shared pool of resources and services with various kind of models delivered to the customers through the Internet. The methods include an on-demand dynamically-scalable form charged using a pay-per-use model. The main problem with this model is the allocation of resource in dynamic. In this paper, we have proposed a mechanism to optimize the resource provisioning task by reducing the job completion time while, minimizing the associated cost. We present the Cooperative Agents Dynamic Resource Allocation and Monitoring in Cloud Computing CADRAM system, which includes more than one agent in order to manage and observe resource provided by the service provider while considering the Clients' quality of service (QoS) requirements as defined in the service-level agreement (SLA). Moreover, CADRAM contains a new Virtual Machine (VM) selection algorithm called the Node Failure Discovery (NFD) algorithm. The performance of the CADRAM system is evaluated using the CloudSim tool. The results illustrated that CADRAM system increases resource utilization and decreases power consumption while avoiding SLA violations.

• The KIPS Transactions:PartC
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• v.10C no.1
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• pp.61-70
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• 2003

I-Business providers and customers have chosen the service availability as the most important technical parameter which should be included in their SLA to succeed in their business. This means that web Service availability management is crucial to the web-based service providers. Application availability is originally defined as a measure of the fraction of time during a defined period when the service provided is deemed to be better than user expectation of service performance. But, because most web service availability measurement tools simply monitor disconnected state, they do not satisfy user's expectation of extended availability concept. In this paper, We propose the web service availability measurement method which supports extended availability concept. It takes account of performance degradation of web service based on response time, and determines what is the cause of unavailability of the service. We developed a measurement tool, WebSerAvail.