• Title/Summary/Keyword: SEMS

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Exploratory Study to Develop Customers' Experience Measurement Scale of H&B Store

  • NOH, Eun-Jung;CHA, Seong-Soo
    • The Journal of Industrial Distribution & Business
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    • v.11 no.7
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    • pp.51-60
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    • 2020
  • Purpose: Recently, Korean cosmetics distribution market has been reorganized with the H&B store. In the domestic cosmetics distribution market, existing brand road shops are decreasing, and multi-shops are leading the H & B stores, which have greatly improved their experience and content. In these environmental changes, the offline distribution channels are turning into the multi-editing shops that have introduced products of various brands and greatly enhanced experiences and contents. Nevertheless, most studies of factors and measurement items for measuring customer experience in the H&B store use Schmitt (1999)'s Strategic Experience Modules (SEMs). Therefore, the purpose of this study is to propose a measure that is practicable through consideration of the in-store customer experience components of the H&B store. Research design, data and methodology: Based on Schmitt's Strategic Experience Modules (SEMs), which are widely used in customer experience marketing, the metric pool was constructed through customer and literature research on H & B store managers. Since then, 101 preliminary surveys and 211 main surveys have been conducted in order to propose a dimension of customer experience and refine the metrics. Results: As a result of the research, H&B store's customer experience was derived from a measurement model consisting of 19 measurement items in total of five dimensions: environmental experience, intellectual experience, behavioral experience, tech experience, and relationship experience. This study analyzed that compared to the existing Schmitt's Strategic Experience Modules (SEMs), (1) emotional experience expanded to environmental experience, (2) Cognitive and relationship experiences are maintained (3) behavioral experience was subdivided into physical and technical experiences. In particular, the environmental experience has been proposed as a major component is an important point because the H&B store recently opened a large flagship store and is competitive in constructing a differentiated space. Conclusions: Related experience was seen as an important component of customer experience in the offline store, but in the process of refining the scale, interaction items with employees of the H&B store were removed, and rather, participation in the APP or SNS channel of the company, event Participation, interaction with other customers, etc. appear to be important, while suggesting the practical implications.

Development of Security Evaluation Management System Based on Common Criteria (공통평가기준을 기반으로 한 보안평가관리 시스템의 개발)

  • Kang Yeon-Hee;Bang Young-Hwan;Lee Gang-Soo
    • The Journal of Society for e-Business Studies
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    • v.10 no.3
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    • pp.67-83
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    • 2005
  • Common Criteria(CC) was announced in June, 1999 in order to solve a problem which be happened by applying a different evaluation criteria among nations. Currently, a official version is v2.2 and v3.0 is a draft version. Because an evaluation demand is increased in the inside and outside of the country, an evaluation market growth is expected. Also, It needs methodology and work automation and project management for evaluation. In this paper, we propose A CC based Security Evaluation Management System(CC-SEMS) that is managing evaluation resources(deliverables , evaluation criteria, evaluators) and is useful in evaluation environment efficiently. CC-SEMS is to have integrated project management, workflow management, process management and is composed of deliverables, Evaluation Activity Program(EAP), Management Object(MO), Evaluation Database(EDB), Evaluation Workflow Engine(EWE).

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A Study on the Structural Relationship between SCM Activity and Process Innovation, and Quality Performance in SMEs (중소기업의 SCM활동과 프로세스 혁신 및 품질성과 간의 구조적 관계 분석)

  • Lee, Seol-Bin
    • The Journal of the Korea Contents Association
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    • v.19 no.2
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    • pp.170-185
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    • 2019
  • This study is intended to look into the structural relationship between SCM activity, process innovation and quality performance in small and medium sized enterprisers(SMEs). To achieve this, a survey was empirically carried out to 354 SCM operating officers and managers who perform the SCM activities in small and medium sized manufacturing firms. The results are summarized as follows. Overall, the SCM activity and process innovation had a significant effect on the quality performance, having a structural relationship with the quality performance in SEMs. This implies that the strategic alliance of the SCM activities and competence concentration based on technology development in SEMs can organize the unity through organizational members' information sharing. In other words, when the information integration supports the compatibility and reliability of shared information system by raising technological competence through this, the process innovation can lead to non-financial cost reduction, product quality, delivery compliance and inventory cost reduction as quality performance of the structured process, management and distribution.

Novel Endoscopic Stent for Anastomotic Leaks after Total Gastrectomy Using an Anchoring Thread and Fully Covering Thick Membrane: Prevention of Embedding and Migration

  • Jung, Gum Mo;Lee, Seung Hyun;Myung, Dae Seong;Lee, Wan Sik;Joo, Young Eun;Jung, Mi Ran;Ryu, Seong Yeob;Park, Young Kyu;Cho, Sung Bum
    • Journal of Gastric Cancer
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    • v.18 no.1
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    • pp.37-47
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    • 2018
  • Purpose: The endoscopic management of a fully covered self-expandable metal stent (SEMS) has been suggested for the primary treatment of patients with anastomotic leaks after total gastrectomy. Embedded stents due to tissue ingrowth and migration are the main obstacles in endoscopic stent management. Materials and Methods: The effectiveness and safety of endoscopic management were evaluated for anastomotic leaks when using a benign fully covered SEMS with an anchoring thread and thick silicone covering the membrane to prevent stent embedding and migration. We retrospectively reviewed the data of 14 consecutive patients with gastric cancer and anastomotic leaks after total gastrectomy treated from January 2009 to December 2016. Results: The technical success rate of endoscopic stent replacement was 100%, and the rate of complete leaks closure was 85.7% (n=12). The mean size of leaks was 13.1 mm (range, 3-30 mm). The time interval from operation to stent replacement was 10.7 days (range, 3-35 days) and the interval from stent replacement to extraction was 32.3 days (range, 18-49 days). The complication rate was 14.1%, and included a single jejunal ulcer and delayed stricture at the site of leakage. No embedded stent or migration occurred. Two patients died due to progression of pneumonia and septic shock 2 weeks after stent replacement. Conclusions: A benign fully covered SEMS with an anchoring thread and thick membrane is an effective and safe stent in patients with anastomotic leaks after total gastrectomy. The novelty of this stent is that it provides complete prevention of stent migration and embedding, compared with conventional fully covered SEMS.

The Influence of Internal or Exterior Factors and Utilization of Export Assistance Programs on Export Performance - with reference to Korean Small-Medium Exporters - (기업내.외부 환경요인과 수출지원정책 활용도가 수출성과에 미치는 영향 - 중소수출기업을 중심으로 -)

  • Kim, Young-Il
    • International Commerce and Information Review
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    • v.12 no.1
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    • pp.299-325
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    • 2010
  • The purpose of this empirical study is an index to usage of export assistance programs for korean small-medium exporters. Build around the index make an analysis of SMEs internal or exterior factors have an effect on export at present or in future export performance and the relative importance. Based on 128 surveys form korean SMEs experienced export assistance programs, 8 hypotheses, which are set up each factor, were verified through the practical analysis. The main result of hypothesis drawn by empirical study are as follows : The more SMEs use the programs, the more high export performance at present and in future. Export competitive factor reject at present export performance, but it will affect future export performance. A size of the firm in the characteristics of SEMs will affect export performance. Export rate of own brand will not affect performance. Another factors show adoption partly concerned hypothesis. Classified exterior factors of SMEs, a intensity of market competition shows adoption partly concerned hypothesis. Market growth rate will affect export performance at present and future strongly. Finally the usage of assistance programs will affect between a consumption goods and an industrial goods differently. From this study we found if we want to develop the export assistance programs that can actually in phases help the SEMs.

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POLICY & ISSUES 기획특집_2 - 대기질 관리 선진화를 위한 전산매체 운영현황

  • Hong, Ji-Hyeong
    • Bulletin of Korea Environmental Preservation Association
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    • s.406
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    • pp.13-17
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    • 2013
  • 2013년부터 1~3종 대기배출사업장의 자가측정에 관한 기록과 배출시설 및 방지시설의 운영기록부를 전산에 의한 기록, 보존하도록 운영하고 있으며, 2014년에는 4~5종의 대기배출사업장에 대한 대기배출원 조사를 시행할 예정이다. 대기배출원 관리시스템(SEMS)의 전산매체를 활용한 국가 대기배출원조사와 배출시설 및 방지시설의 운영기록부 전산화 등의 대기 배출원 관리를 통해 대기질 관리의 선진화를 앞당길 것으로 기대가 되고 있다.

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Implementation of RF Monitoring System for the Dust Collector in Industrial Environments (산업 환경에서의 집진기에 대한 RF모니터링 시스템 구현)

  • Lee, Sung-Yeob;Lee, Kwang-Hee;Ko, Bong-Jin
    • Journal of Advanced Navigation Technology
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    • v.18 no.5
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    • pp.513-517
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    • 2014
  • In this study, we implemented and designed an RF monitoring system to manage a dust collector wirelessly, which is manually operated. The dust collector prevents the emission of air pollutants and improves air condition. It is possible to implement a high-value monitoring system of a dust collector, the system will wirelessly monitor many important data such as the operating time, the amount of electricity consumption, and the differential pressure value of a large number of the dust collectors in an industrial site, the system also displays and saves these data on a manager's PC, and when an error occurs, the system sends the error message to a manager's mobile phone. Therefore, through the RF monitoring system implemented in this paper, it is possible to reduce unnecessary loss for recording information of each dust collector to stack emission management system (SEMS).

A Study for Space-based Energy Management System to Minimizing Power Consumption in the Big Data Environments (소비전력 최소화를 위한 빅데이터 환경에서의 공간기반 에너지 관리 시스템에 관한 연구)

  • Lee, Yong-Soo;Heo, Jun;Choi, Yong-Hoon
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.13 no.6
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    • pp.229-235
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    • 2013
  • This paper proposed the method to reduce and manage the amount of using power by using the Self-Learning of inference engine that evolves through learning increasingly smart ways for each spaces with in the Space-Based Energy Management System (SEMS, Space-based Energy Management System) that is defined as smallest unit space with constant size and similar characteristics by using the collectible Big Data from the various information networks and the informations of various sensors from the existing Energy Management System(EMS), mostly including such as the Energy Management Systems for the Factory (FEMS, Factory Energy Management System), the Energy Management Systems for Buildings (BEMS, Building Energy Management System), and Energy Management Systems for Residential (HEMS, Home Energy Management System), that is monitoring and controlling the power of systems through various sensors and administrators by measuring the temperature and illumination.