• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.21 no.1
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• pp.193-208
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• 2022

The purpose of this study is to verify how the EV rent-a-car satisfaction affect the purchase intention of the EV. As a result of the study, Gender, Age, Quietness & Ride comfort, Charging infrastructure had a significant correlation with the EV rent-a car satisfaction level. and It is confirmed that the factors of Age, Quietness & Ride comfort, Charging infrastructure affect the EV purchase intention of the EV through the EV rent-a-car satisfaction level. The differentiation of the study is that it was analyzed through empirical research, focusing on the EV rent-a-cars as a major means of spreading the EV. also the analysis target was limited to first-time the EV's Users through the EV rent-a-car.

• The Journal of Korea Institute of Information, Electronics, and Communication Technology
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• v.12 no.6
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• pp.643-656
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• 2019

The development of hot social networking services, including the Internet, has transformed rental car services into IT-based car-sharing services. The car-sharing service is a service that allows people to rent cars online without having to face-to-face. It has become the preffered service among young people who are accustomed to drinking and eating alone. Users can use their smartphones to book their types of cars and hours of rent, and then go to a nearby designated parking lot to use their reserved cars. You can open a designated car door with a smart phone and drive. It is a very convenient service to pay for the distance you drive. However, the car-sharing service already in use in business has the following problems: underage who do not have a driver's license may drive a car borrowed by an acquaintance, the status of a license registered at the time of join membership with a car-sharing company may change to a suspension or cancellation of a license while renting and driving, or even a drunk person may rent a car and drive. In this paper, the method to solve these problems has been studied and proposed. The proposed method is to reduce the cost of investment by a car-sharing service provider and to minimize user inconvenience. And, it was compared and analyzed with the existing method. For the method to be used efficiently, the active operation of the car-sharing company and the government's policies will have to be supported.

• Journal of the Korea Computer Industry Society
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• v.3 no.5
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• pp.521-528
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• 2002

Intranet is that intra-information system builds using web-technology of company. In this study, Intranet building plan of Rent-a-car proposed. Because of Intranet will construct low-cost, Small-Medium company Information have profit. Intranet Building Methods suggests that Work-flow investigate and apply-field search later on. Decision supporting and Marketing have effectiveness.

• Transportation Technology and Policy
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• v.9 no.3
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• pp.19-31
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• 2012

• Asia Marketing Journal
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• v.13 no.4
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• pp.213-226
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• 2012

As the Korean rental car industry turned into a mature stage, the competition level has become stronger than ever. In 2006, AJ Rent a Car declared customer satisfaction management as its vision to make a breakthrough. Through various service innovation efforts, AJ has been successfully offering meaningful and differentiated values to the customers. As results, the complaints rate has decreased, while service quality index has significantly increased. These service quality indicators have led to improved customer satisfaction level which was measured by re-purchase intention and customer satisfaction index, and AJ outran its major competitors in these dimensions of competition. The first key success factor of AJ is its effective service system. AJ manages the VOC, ERP, and CRM system in a well organized manner. AJ's another key success factor is a effective service process, which helps the organization share and respond to customer complaints in an efficient way. Finally, the management communicates the clear vision and strategic direction not only with the customers but also with the entire organization. With these three factors combined, AJ has created the service oriented corporate culture. Based on the culture. AJ has been able to develop a strong and sustainable competitive advantage in customer satisfaction management.

• Journal of Digital Convergence
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• v.15 no.7
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• pp.97-109
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• 2017

Domestic vehicle penetration rate is growing at 3% per year, but consumers are increasingly buying used cars due to steady price hikes Nevertheless, the used car export market is expected to decline due to import regulations of major countries and the low grade environment of Used car export complex. Therefore, this study using Fuzzy-AHP was aimed to find operational factors of Used car logistics complex and establish a practical management plan of Used car logistic complex in incheon port. Fuzzy-AHP is the method that can be calculated weight of multi-level criteria and change linguistic ambiguity of human to Fuzzy Number. So it's able to propose the realistic decision making alternatives. As a result of the literacture reviews, present study focused on the analysis of the present situation of the logistics of the used car and the activation of the complex, suggested the activation plan and activation of the logistics complex. In the analysis of operational factors, logistic complex cost factors were found to be the most important factors by recording the weighted value of 0.306 in the above factors. The detailed factors were as follows: rent, accessibility, and logistics site size. It is necessary to compute competitive rent for the highly-advanced used car logistics complex, and to realize the rental support policy and to consider designating the free trade zone. In addition, it is necessary to expand the access infrastructure and secure the scale of the company for overseas buyers, and it is necessary to improve the overall government laws and introduce IT system for the future.

• Asia Marketing Journal
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• v.9 no.3
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• pp.151-166
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• 2007

본 사례는 국내 렌터카 시장에서 시장점유율과 매출액에서 최고의 위치에 있는 금호렌터카의 성공요인에 대해 분석하였다. 금호렌터카가 렌터카 시장에서 대표기업으로 부상한 주요 성공요인은 고객만족을 중시하는 경영에 있음에 주목하여 금호렌터카의 고객만족 경영방식을 상세히 고찰하고 시사점을 제시하였다. 분석을 위해 금호렌터카의 고객만족 경영을 첫째, 고객의 욕구를 파악하는 것을 중심으로 하는 고객관계관리 측면과, 둘째 서비스 품질통제를 위한 서비스 프로세스 관리의 측면으로 나누어 살펴보았다.

• Journal of Korean Society of Transportation
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• v.35 no.2
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• pp.105-115
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• 2017

Each year, a number of tourists visit Jeju Island, a popular tourist destination in the Republic of Korea. A large portion of the tourists (about 61%) use a rental car as a means of transportation. With this reason, the number of rental cars registered in Jeju was 15,517 in 2011, while the total number of the rental car has rapidly increased to 26,338 in 2015. For the same period, the number of rental car involved traffic accidents has been doubled. Thus, this study aims to analyze the rental car accidents' characteristics, clarifying primary factors related to rental car accidents in Jeju Island. To do this, 918 rental car accidents and 4,201 non-commercial passenger car accidents that occurred in Jeju island over the two years (2014-2015) were compared, using statistical methods such as chi-square test and z-test. The results show that the characteristics of rental car involved accidents are different from those caused by the passenger cars. Most of the rental car accidents in Jeju were caused by young drivers and drivers who had just obtained their driver's licenses. This study finds that driver immaturity, unfamiliar geography, and driving an unfamiliar vehicle are the main causes of the rental car accidents. Statistical analysis confirms that the characteristics of these accidents appeared significantly different from the passenger cars in terms of human and environmental factors. On the other hand, there is no clear evidence that vehicle-related characteristics are different between rental car and non-commercial passenger car accidents. The implications on transportation safety analysis and effective solutions to prevent rental car traffic accidents are discussed.

• Proceedings of the Korea Contents Association Conference
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• 2007.11a
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• pp.853-856
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• 2007

Users requirement to use comfortable web page increasing these days because of development of Internet. Therefore concept of Web 2.0 were issued recently. Basic concept of Web 2.0 is implementation of comfortable UI(User Interface) and implementation of more active web than previous web. RIA(Rich Internet Application) is group of various technology to implement Web 2.0. It is possible that implement active web pages by many kind of technology that intend to RIA(Rich Internet Application). In this paper I restruct the rent-a-car reservation service page by Flex that popular in these days because of fantastic Animation to compare. effect and comfortable development environment. Therefore It is possible that constructing efficient active page that faster real-time information update and without page-to-page reload.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.19 no.1
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• pp.93-105
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• 2024

Car-sharing is a representative model of the sharing economy, and it is a service that rents or uses a car for the necessary time without owning a car. This industry is growing due to various factors such as technological advances, increasing awareness of environmental protection, and increasing demand for solving traffic congestion problems in cities. Accordingly, there is a need for a strategic approach for companies providing car-sharing services to respond quickly to market changes in order to expand market share and differentiate services. Accordingly, this study conducted a case study on open innovation activities between Gongcar and existing rental car companies, focusing on the research question "What effects do open innovation activities between car-sharing companies and existing rental car companies cause?" As a result of the study, it was confirmed that Gongcar have (1) the ability to actively respond to market fluctuations by establishing a flexible vehicle supply chain based on demand, (2) have significantly reduced growth capital expenditure (Growth Capex), and both cafe and rental car companies have (3) performed successful open innovation by improving key KPI indicators and recording financial performance. This study reveals how open innovation acts as a key business growth engine in the car-sharing industry, and its significance is found in that it empirically confirmed the successful implementation conditions of open innovation based on resource dependence theory.