• Title/Summary/Keyword: REVISED IMPORTANCE-PERFORMANCE ANALYSIS

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A Study of the Comparison of Cognition between Seafarer and Shipping Operations Manager on Human Factors of Ship Accident (선박사고의 인적요인에 대한 선원과 운항관리자 간의 인식 비교에 관한 연구)

  • Kim, Dae-hyeon;Park, Ho;Kim, Sang-youl
    • Journal of Korea Port Economic Association
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    • v.34 no.4
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    • pp.105-124
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    • 2018
  • The purpose of this study is to identify human factors that directly or indirectly cause ship accidents and to suggest implications based on the derived human factors. In particular, we conducted a survey on the basis of the human factors derived from the literature survey and interviews, and applied the revised importance-performance analysis (IPA) to develop implications from a comparison of two groups: seafarers and shipping operations managers. Data were collected from 159 practitioners in the Korean shipping industry. The analysis structure consisted of five major factors with 20 components, including unique factors related to ship and shipping management companies, personal competence, in-vessel organization, and personnel's health, as well as social factors. The result of the IPA analysis indicates that in-vessel organization is the most urgent and major factor for improvement. Some differences exist in the components that should be improved between the two groups. For the seafarer group, an increase in unskilled onboard crew affected sustainable safety activities, thus implying an area of preferential improvement regarding the in-vessel organization factor. However, for the shipping operations managers group, the difference in recognizing safety standards among the crew members on board and the ability to communicate with other crew members should be improved first relative to in-vessel organization factors. The personnel's health factor was identified to be of low importance in both groups. Finally, the importance of improving the safety consciousness level according to the safety education and training implementation for seafarers on board was different for the two groups.

Analysis of Potentioal Risk of Tuberculosis Using Socioeconomic Indicators - Focused on 8 Cities in Chungcheongnam-do - (사회·경제적 지표를 활용한 결핵의 잠재적 위험도 분석 - 충청남도 8개 시를 대상으로-)

  • Park, Keunoh
    • Journal of the Society of Disaster Information
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    • v.17 no.1
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    • pp.68-80
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    • 2021
  • Purpose: In this study, potential demographic, social, and economic factors causing tuberculosis were identified, and eight cities in South Chungcheong Province were compared and analyzed with the IPA method. Method: The factors potentially affecting the prevalence of tuberculosis were categorized demographically, socially, and economically, and selected through brainstorming. Furthermore, potential factors affecting tuberculosis were derived using the revised IPA. Based on this analysis, areas with a potential risk of tuberculosis were classified, and the following policy implications were suggested. Result: The analysis found the three cities of Nonsan, Boryeong, and Gongju to have the highest potential risk of tuberculosis, and the frequency of potential risk factors in the above three cities to be 6 or more. Thus, an urgent policy response to prevent tuberculosis in these regions is required. Conclusion: According to the results of this study, it is necessary to take potential risk factors into account when promoting tuberculosis prevention policies and projects in South Chungcheong Province.

Productivity Obstacle Factors Analysis For The Overseas Chemical Plant Utilizing The Revised IPA (수정 IPA를 활용한 해외 화공플랜트 생산성 저해요인 분석)

  • Jeon, Woo-Geun;Lee, Suk-Won;Kim, Jae-Jun
    • Korean Journal of Construction Engineering and Management
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    • v.18 no.1
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    • pp.17-26
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    • 2017
  • The total amount of overseas plant orders obtained by Korean construction companies in 2015 decreased by approximately 51% from the previous year. While a chemical plant sector has the highest portion of the plant orders by accounting for 63% of the plant industry, its orders also decreased by approximately 43% in the same year. Recently, plant construction companies in overseas projects have been dominating the engineering sector owing to their advanced technology, experience, and accumulated knowledge. Therefore, measures must be taken to secure the competitiveness of domestic companies in the global plant industry. Especially, productivity management is an important issue to strengthen the national competitiveness with the development of construction technology. As the productivity influences long term growth, we analyze productivity obstacle factors by using the revised IPA, a technique to measure attribute importance and performance. With the identified factors, we suggest improvement plans and measures to enhance productivity of overseas chemical plant projects. This study will help the companies to come up with medium and long term measures by discussing results and implications it provides.

Customer service evaluation using by importance-performance analysis based on revised Kano model: a case study with a wireless company (수정된 Kano 모델과 중요도-성과분석을 이용한 고객서비스 평가방법론 : 이동통신 서비스 사례를 중심으로)

  • Kim Jee-Yun;Suh Eui-Ho
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2004.10a
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    • pp.467-471
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    • 2004
  • 치열한 경쟁사회에서 고객 만족도를 높이기 위해서 고객관계관리(CRM: Customer Relationship Management)개념이 대두되고 있으며, CRM의 효과적인 수행을 위해서는 기업이 행하고 있는 고객서비스에 대한 정확한 평가가 중요하다. 여러 지표를 모두 고려하는 전략을 세우는 것은 현실적으로 불가능 하기 때문에 지표간의 개선 우선순위와 개선 폭, 개선방향을 결정할 수 있는 정보가 필요하다. 본 논문에서는 고객서비스를 평가하는 경우, 고객이 각 서비스 품질지표에 대해 느끼고 있는 중요도와 현황 및 속성에 대해 종합적인 분석을 위해 수정된 Kano 모델에 근거한 중요도-성과분석 방법론을 제시하고자 한다. 응답의 모호성으로 인한 문제점을 최소화하고자 퍼지기법을 이용하였다. 방법론의 검증을 위해서 K사의 이동통신 서비스에 대해 20대의 남녀 대학생 27명을 대상으로 사례연구를 실시하였다.

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Latent Profile Analysis According to the Subject Selection Criteria of General High School Students

  • Kim, Eun-Mi
    • International Journal of Advanced Culture Technology
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    • v.9 no.4
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    • pp.226-236
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    • 2021
  • The purpose of this study is to analyze the type of latent profile for general high school students' subject selection criteria and to identify the characteristics of the latent class. The survey data of 1072 general high school students (male; 648, female; 424) in G city, Jeollabuk-do and the scale composed of 8 sub-factors: 'SAT orientation', 'academic achievement', 'ability orientation', 'pursuit of interest', 'teacher orientation', 'career development', 'others' recommendation', and 'subject availability' were used for latent profile analysis and cross-analysis between potential layers. As a result of the analysis, high school students' perceptions of subject selection were classified into four latent profiles. The four groups were named 'High Perception Type', 'Low Perception Type', 'Self-Directed Type', and 'Stability-Oriented Type' according to their types. It was found that there was a difference between the latent classes in the importance and performance level of the subject selection criteria. These results can help identify the subject selection tendencies of latent groups in the operation of the 2015 revised curriculum and the 2025 high school credit system that emphasizes the student-centered course selection curriculum and they can also provide customized course selection guidance considering individual differences.

A Study of Empirical Analysis on Drencher Facilities through Delphi and IPA Analysis (델파이분석과 IPA분석을 통한 드렌처설비의 실증적 분석 연구)

  • Soo Un O;Sung-Hoon Choa
    • Journal of the Society of Disaster Information
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    • v.20 no.1
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    • pp.177-191
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    • 2024
  • Purpose: In this study, the Drenzer facility, which is a facility installed to prevent the spread of fire caused by fire in adjacent buildings in the fire prevention zone, was analyzed legally and technically. We confirmed the uncertainty of the Building Act and the Fire Protection Act, and suggested the revision of the necessary standards. Method: Although the Drenzer facility is a building facility, it is actually applied in the field of firefighting, so the Delphi analysis was conducted on a panel composed of architectural experts and firefighting experts in the first, second, and third rounds to find the issuses and important facility component elements. Finally, the IPA(Importance-Performance Analysis) analysis was conducted to identify the importance of the elements that need to be revised. Result: Delphi analysis was carried out for experts on various components of Drenzer equipment in the first, second, and third rounds, and it was found that the survey items of the head, detector, and other facilities of the Drenzer equipment are valid items to identify problems. The IPA analysis indicated that the revision of the standards for Drencher head was necessary as a priority. Conclusion: In this study, it was possible to confirm the opinions of experts through Delphi analysis on the legal and technical problems of Drencher facilities, and it was confirmed that among the components of the Drencher facility, the revision of the head-related regulations is required as a priority.

Essential Functions Required by Patients and Physical Therapists in the Rehabilitation Process of Stroke Patients: A Survey Study (뇌졸중 환자의 재활 과정에서 환자와 물리치료사가 요구하는 기능에 대한 조사연구)

  • Jung-Byung Chae;Ju-Hyeon Jung
    • PNF and Movement
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    • v.22 no.2
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    • pp.289-303
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    • 2024
  • Purpose: In this study, 100 stroke patients and 205 physical therapists were surveyed to determine the essential functions needed in the rehabilitation process of stroke patients. Methods: This study involved 100 stroke patients and 205 physical therapists. Sixteen functions suggested in the previous study as necessary in the rehabilitation process of stroke patients were selected, and a revised questionnaire was prepared and distributed to several institutions. A frequency analysis of the collected data was conducted to aggregate the functions required in rehabilitation, and a scoring process was used to determine their ranking among the 16 functions. Results: The functions required in the rehabilitation process, as selected by stroke patients, were ranked as follows: walking, toileting, eating, using products and technology for communication, and washing oneself. The functions required in the rehabilitation process, as selected by physical therapists, were ranked as follows: muscle power functions, maintaining body position, muscle tone functions, attention functions, and walking. Conclusion: The results of the study confirm the importance of an agreed goal between the stroke patient and the therapist regarding the functions required for the rehabilitation. This understanding plays a significant role in achieving the patient's expectations and the therapist's predicted performance, thereby providing reassurance and confidence in the impact of the research.

Assessment of Main Management Components for Successful University Foodservice Operations By Using SERVQUAL Model (대학 급식소의 성공적인 운영을 위한 필수관리요소 평가 : 서브퀄모델을 활용한 서비스품질관리 활동 평가)

  • Gwak, Dong-Gyeong;Jang, Hye-Ja
    • Journal of the Korean Dietetic Association
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    • v.3 no.2
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    • pp.123-140
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    • 1997
  • The purpose of this study were to assess main management components that can lead to successful university foodservice operations. Specifically, it was intended to develop the tool which assesses the service quality, management, to assess the difference between customer importance from and perceptions of service quality, to compare management perceptions of customer importances with actual service delivery, and to identify internal problems which affect service quality with the use of gap model. Three types of questionnaires were developed and implemented for customers, foodservice personals and foodservice manager. Assessment tools were developed based on the literature review, SERVQUAL, GAP model, and the pilot study. Through the validity and reliability test, the questionnaires were revised. Questionnaires were distributed to 900 university students, 207 foodservice personnels, and 54 foodservice manager respectively. 831 university students, 177 foodservice personnels, and 48 foodservice manager were responded with a response rate of 92.3%, 85.5%, and 88.8% respectively. Statistical data analysis was completed using the SPSS programs for descriptive analysis, ANOVA. and SNK test. The results of this study can be summarized as follows : 1. In quality service management components, 31 quality service attributes were categorized and named into primary quality, secondary quality, hygiene, empathy, tangibles, reliability, responsiveness, and price by the factor analysis. 2. Importance mean score of customers was 4.02 out of 5, but perception mean score of customers was 2.55. So there was a relative big gap(1.47) between importance and perception scores, especially in three dimensions of responsiveness, primary quality, and hygiene. 3. It showed that customers' mean scores of perceived service quality by dimensions were the following order : price > reliability > secondary quality > hygiene > tangibles > primary quality > responsiveness > empathy. And the perception mean score of rented(2.59) or contracted(2.58) management was significantly higher than that of self-operated(2.48). 4. Customers' importances mean score which internal customers recognize was 4.23 out of 5, but service delivery mean score was 3.85. So there was a little gap(0.39) between management perceptions of customer importances and actual service delivery. 5. In gap model, SERVQUAL score showed -1.47, Gap 1 positive 0.15, gap 2 negative 0.61, and gap 3 was positive 0.19. 6. The internal problems were as follows : (1) The managers of University foodservice perceived well enough the customers' expectation value but their management competency was lacked in terms of responding customer needs, (2) The foodservice staff perceived service performance more highly than service quality specifications.

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Conpetency of Early Childhood Teachers for The Fourth Industrial Revolution: IPA Analysis (4차 산업혁명 시대에 대한 유아교사의 인식 및 유아역량 중요도-실행도 분석(IPA))

  • Boo, Eun-Soon;Park, Ji-Eun
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.21 no.6
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    • pp.536-544
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    • 2020
  • This study provides basic data for finding a plan for future teacher education in the future society by conducting an IPA-analysis of the abilities required for early-childhood who will become talented persons of the future society and the perceptions of early-childhood teachers about the era of the 4th-Industrial-Revolution. The study was conducted with 194 childhood teachers working in early-childhood educational institutions located in Jeju. It used a questionnaire of the demand survey for teacher education development for early-education based on the 4th-Industrial-Revolution. In the era of the 4th-Industrial-Revolution, the capabilities needed for early-childhood were revised and supplemented in 2016 at the World Economic Forum "Jobs Future Report". The frequencies and percentages were calculated to analyze the characteristics of each subject's background variables, the perceptions of early-childhood teachers and teacher education needs, and a t-test was conducted for each item to analyze the difference in importance and performance of early-childhood's competence. In the importance of competence required for infants who become talents for the future, the results showed that early-childhood teachers chose to have a high level of caring-sharing and curiosity-interesting ability. In the performance, they have a high level of caring-sharing and cooperation-communication ability.

Prediction Model of Exercise Behaviors in Patients with Arthritis (by Pender's revised Health Promotion Model) (관절염 환자의 운동행위 예측모형 (Pender의 재개정된 건강증진 모형에 의한))

  • Lim, Nan-Young;Suh, Gil-Hee
    • Journal of muscle and joint health
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    • v.8 no.1
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    • pp.122-140
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    • 2001
  • The aims of this study were to understand and to predict the determinent factors affecting the exercise behaviors and physical fitness by testing the Pender's revised health promotion model, and to help the patients with rheumatoid arthritis and osteoarthritis perform the continous exercise program, and to help them maximize the physical effect such as muscle strength, endurance, and functional status and mental effects including self efficacy and quality of life, and improve the physical and mental well being, and to provide a basis for the nursing intervention strategies. Of the selected variables in this study, the endogenous variables included the physical fitness, exercise score, exercise participation, perceived benefits of action, perceived barriers of action to exercise, activity-related affect(depression) and perceived self-efficacy, interpersonal influences(family support), situational factors(duration of arthritis, fatigue) and the exogenous variables included personal sociocultural factor(education level), personal biologic factor(body mass index), personal psychologic factor(perceived health status) and prior related behavior factors(previous participation in exercise, life-style). We analyzed the clinical records of 208 patients with rheumatoid arthritis and degenerative arthritis who visited the outpatient clinics at H university hospital in Seoul. Data were composed of self reported qustionnaire and good of fitness score which were obtained by padalling the ergometer of bicycle for 9 minutes. SPSS Win 8.0 and Window LISREL 8.12a were used for statistical analysis. Of 75 hypothetical paths that influence on physical fitness, exercise participation, exercise score, perceived benefits of action, perceived barriers of action to exercise, activity-related affect(depression) and perceived self-efficacy, interpersonal influences(family support), situational factors(duration of arthritis, fatigue), 40 were supported. The physical fitness was directly influenced by life-style, perceived health status, education level, family support, fatigue, which explained 12% of physical fitness. The exercise participation were directly influenced by life-style, education level, past exercise behavior, perceived benefits of action, perceived barriers of action, depression and duration of arthritis, which explained 47% of exercise participation. Exercise score were directly affected by perceived self efficacy. BMI, life-style, past exercise behavior, perceived benefits of action, family support, perceived health status. perceived barriers of action, and fatigue, which explained 70%. Perceived benefits of action was directly influenced by BMI, life-style, which explained 39%. Perceived barriers of action were directly influeced by past exercise behavior, perceived health status, which explained 7%. Perceived self efficacy were directly influeced by level of education, perceived health status, life-style, which explained 57%. Depression were directly influeced by past exercise behavior, BMI, life-style, which explained 27%. Family support were directly influeced by life-style, perceived health status, which explained 29%. Fatigue were directly influeced by BMI, life-style, perceived health status. which explained 41%. Duration of arthritis were directly influeced by life-style, past exercise behavior, BMI, which explained 6%. In conclusion, important variables for physical fitness were life-style, and variable affecting exercise participation were life-style. Perceived self-efficacy of exercise was a significant predictor of exercise score. BMI, Life-style, perceived benefits of action, family support, past exercise behavior showed direct effects on perceived self-efficacy. Therefore, disease related factor should be minimized for physical performance and well being in nursing intervention for patients with rheumatoid arthritis, and plans to promote and continue exercise should be seeked to reduce disability. In addition, Exercise program should be planned and performed by the exact evaluation of exercise according to the ability of the patients and the contents to improve the importance of exercise and self efficacy in self control program, dedicated educational program should be involved. This study suggest that the methods to reduce the disease related factors, the importance of daily life-style, recognition of benefit of exercise, and educational program to promote self efficacy should be considered in the exercise behavior promotion and nursing intervention for continous performance. The significance of this study is also thought to provide patients with chronic arthritis the specific data for maximal physical and mental well being through exercise, chronic therapeutic procedure, daily adaptation and confrontation in nursing intervention.

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