• 한국방재학회:학술대회논문집
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• 2009.02b
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• pp.26-35
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• 2009

Efficient recovery assistance for individual households is one of the inevitable issues in management after a disaster. Discussion on how the assistance should be provided to them, however, has been put aside whereas amount or contents of it have been disputed every time a disaster happens. Public support system in a time of disaster in Japan is very complicated because many laws are related to recovery support and each law covers just a part of total recovery needs of affected household. It is difficult to see whole picture of the system for affected households. Therefore, households must have many interactions with various sections in charge of particular assistance service to know the contents of each assistance and requirements to receive it to decide combination of supports they use. It is crucial for efficient recovery assistance operation to manage those customer relations since considerable part of troubles in individual recovery came from failure in each interactions caused by lack of common understanding on each recovery process between them. In this paper, I want to introduce how support system in Japan is fragmented, a case of Anamizu town which adopted a customer-oriented framework of information management system for their assistance operation after Mar. 2007 Noto peninsula earthquake and what was learned from the case.

• Journal of Power System Engineering
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• v.18 no.1
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• pp.38-44
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• 2014

The objectives of this study are to measure the ball recovery rate of cleaning apparatus for plate heat exchanger. Ceramic ball is used for plate heat exchanger cleaning. The main components of cleaning apparatus are comprised of ball collector, ball trap, ejector, pump and plate heat exchanger. The ball recovery rate are obtained with change in recovery time and velocity of water. The results show that the ball recovery rate is slightly increased with increase in the recovery time and the velocity of water over 0.4 m/s in the straight flow. In the case of reverse flow, the ball recovery rate more increased than straight flow. The maximum ball recovery rate of the straight flow and reverse flow reach 83.97% and 86.61%, respectively, when the velocity and cleaning time are 0.5 m/s and 15min.

• Proceedings of the Korea Electromagnetic Engineering Society Conference
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• 2003.11a
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• pp.136-139
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• 2003

A clock recovery circuit for a 40 Gb/s optical receiver has been designed and implemented. The clock recovery circuit consists of signal amplifiers, a nonlinear circuit with diodes, and a bandpass filter Before implementing the 40 Gb/s clock recovery circuit, a 10 Gb/s clock recovery circuit has been successfully implemented and tested. With the 40 Gb/s clock recovery circuit, when a 40 Gb/s NRZ signal of -10 dBm was applied to the input of the circuit, the 40 GHz clock was recovered with the -20 dBm output power after passing through the nonlinear circuit. The output signal from the nonlinear circuit passes through a narrow-band filter, and then amplified. The implemented clock recovery circuit is planned to be used for the input of a phase locked loop to further stabilize the recovered clock signal and to reduce the clock jitter.

• Journal of Distribution Science
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• v.16 no.12
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• pp.105-113
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• 2018

Purpose - This research is intended to suggest ways to enhance customers' satisfaction with service recovery. For this purpose, this study investigated the relationships among perceived justice (distributive, procedural, interactional justice) of service recovery efforts, perceived authenticity of service recovery efforts, the intention to follow advice, and the satisfaction with service recovery. Research design, data, and methodology - This research developed a structural equation model in which the perceived justice (distributive, procedural, interactional justice) and the perceived authenticity are predictors, the satisfaction with service recovery is a dependent variable, and the intention to follow advice is a moderator between the perceived justice (distributive, procedural, interactional justice) and the satisfaction with service recovery. Data were collected from visitors of fast food restaurants in Seoul, Gyeonggi province, and Kangwon province. A total of 330 questionnaires were distributed and 295 responses were collected indicating a response rate of 89.3%. After deleting data having missing value, 288 samples were used for analysis. SPSS 21.0 and AMOS 21.0 were used to test the reliability, validity, model fit, and hypotheses. Results - Empirical results showed that perceived justice, perceived distributive justice, and perceived authenticity had a positive influence on the satisfaction with service recovery. These results indicated that the more highly customers perceived the justice, distributive justice and the authenticity of service recovery efforts, the more they were satisfied with service recovery. And these influences were moderated by the intention to follow advice. Specifically, influences of the perceived justice, the perceived distributive justice, and the perceived authenticity on the satisfaction with service recovery were bigger for people with high intention to follow advice than people with low intention to follow advice. Conclusions - This research contributed to the service recovery literature by showing how perceived justice (distributive, procedural, interactional justice) and perceived authenticity influence satisfaction with service recovery. Moreover, current study introduced the intention to follow advice as moderator of this influence and revealed the moderation role of the intention to follow advice between the perceived justice (distributive, procedural, interactional justice) and the satisfaction with service recovery. Managerially, these results suggested retailing companies some ways to recover from service failure.

• Journal of Service Research and Studies
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• v.6 no.3
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• pp.57-78
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• 2016

The purpose of this research is to study how service recovery activities influence customers' commodity churning in the media telecommunication industry(CATV industry). Put it differently, we tried to identify this change of commodity churning rates by the stages of service failures, by which we intend to emphasize the importance of service recoveries. Korean media telecommunication market has already been saturated; customers tend to move to bigger major companies with better customer care increasingly. As once customers gone never returns, CRM functions are being reinforced over the time. We were able to have the following results. First, turning rates, for those experienced service failure, who were dissatisfied with service recovery activities are 2~5 times (monthly average turning rates are 1.3%) higher than those satisfied. Secondly, active service recovery activities at the customer's service request after experiencing service failure lowered churning rates significantly. The most effective timing is service recovery activities pre-recovery stage. Thirdly, reward activities after service recovery activities at the immediate recovery stage is more effective than service recovery at the arranged recovery schedule and reward activities after customer's expressing churning intension. The implications of this study are that firms should engage in service recovery activities at the time of identifying service failures, prior to customer's expressing churning intention, which means relatively lower ROI for the service recovery activities than the times of customers' expressing churning intention.

• The Journal of Society for e-Business Studies
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• v.20 no.4
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• pp.227-239
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• 2015

To decrease the damage of infrastructure from the natural disaster, initial reaction and emergent recovery are important. But up to now emergent recovery has mainly focused on the situation notices owing to the lack of technical support. In this paper, we described a web-based support system for disaster damage recovery of facility and electronic documents for requesting support of recovery resources. Recovery methods are decided using the damage recovery scenarios based on the acquired damage information, and the allocated recovery resources information is delivered to the recovery resources owner using the electronic documents. This system could readily be used for disaster response and emergency recovery.

• The Journal of Korean Physical Therapy
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• v.9 no.1
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• pp.147-156
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• 1997

The purpose of this study is to determine the difference of reduction in lactic acid of blood in the course of time 1)whoa applying the blood cleaning therapy during recovery after anaerobic exercise, 2)when applying the massage during recovery after anaerobic exercise, and 3)while taking a rest during recovery after anaerobic exercise, respectively. The subject of this study consists of 30 men who are divided into three groups such as group 1(n=10) for the blood cleaning therapy, group 2(n=10) for the massage and group 3(n=10) for rest. The blood-gathering was performed over four times ; during rest, immediately after unaerobic exercise, and at 10 and 15 minutes during recovery. The results were summarized as fellows. 1. There was reduction in lactic acid when applying the blood cleaning therapy during recovery after anaerobic exercise. And remarkable differences were shown from immediately after exercise to at 10 and 15 minutes during recovery(p<0.01 and p<0.001, respectively). 2. There was also reduction in lactic acid when applying the massage during recovery after anaerobic exercise. No difference wan shown from immediately after exercise to at 10 minutes during recovery. However a remarkable difference was shown from immediately after exercise to at 15 minutes during recovery(p<0.05). 3. The rest group which took a rest during recovery after anaerobic exercise did not show any difference from immediately after exercise to at 10 and 15 minutes during recovery.

• Journal of the Korean Society for Marine Environment & Energy
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• v.6 no.4
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• pp.52-66
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• 2003

Generally we have difficulty in removing oil using mechanical devices because recovery rate and recovery efficiency decrease remarkably when operating in thin oil films or in oils of very high viscosity In the Present study a series of experiments were carried out to study the effect of operating conditions on the rate of recovery for the spilled oil using a drum type skimmer. For each set of experiments depth of immersion, oil film thickness and the circumferential speeds were varied systematically to find the effects on the recovery rate. The results shows that recovery rate is dependent on the contact angle for the depth of immersion and the highest rate of oil recovery shows in the case of a contact angle of 45°(h/d=0.15). For the removal of spilled oil the optimal circumferential speed can be found as the critical value to reach the saturated recovery rate for a given oil film thickness and depth of immersion. Even in thin oil thickness we have enough recovery rate and recovery efficiency within critical circumferential speed this way.

• Management & Information Systems Review
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• v.33 no.3
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• pp.59-76
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• 2014

This research tries to present the role of Jung, which is well known as Koreans' traditional emotional attachment in service recovery process. Prior research on the service recovery have focused on relationship among perceived justice, recovery satisfaction and forgiveness. Especially perceived justice including distributive, procedural, and interactional justice has addressed as most important antecedents of recovery satisfaction. Although the pivotal role of emotional factors for successful service recovery has agreed by many researchers, relatively little attention has been paid to this issue. During the service recovery process, even if customer perceived recovery effort from service provider as justice one, they might feel displeasure or dissatisfaction. It means prior researches have underestimated the importance of emotional aspect, especially for Korean perspectives. In this study, we examined customer reactions to service failure and recovery process in restaurant service settings. Specifically, we focused on the moderating effect of 'Jung' on the paths between perceived justice and outcome variables such as forgiveness and recovery satisfaction.

• Journal of Astronomy and Space Sciences
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• v.34 no.4
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• pp.331-342
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• 2017

To ensure the successful launch of the Korea pathfinder lunar orbiter (KPLO) mission, the Korea Aerospace Research Institute (KARI) is now performing extensive trajectory design and analysis studies. From the trajectory design perspective, it is crucial to prepare contingency trajectory options for the failure of the first lunar brake or the failure of the first lunar orbit insertion (LOI) maneuver. As part of the early phase trajectory design and analysis activities, the required time of flight (TOF) and associated delta-V magnitudes for each recovery maneuver (RM) to recover the KPLO mission trajectory are analyzed. There are two typical trajectory recovery options, direct recovery and low energy recovery. The current work is focused on the direct recovery option. Results indicate that a quicker execution of the first RM after the failure of the first LOI plays a significant role in saving the magnitudes of the RMs. Under the conditions of the extremely tight delta-V budget that is currently allocated for the KPLO mission, it is found that the recovery of the KPLO without altering the originally planned mission orbit (a 100 km circular orbit) cannot be achieved via direct recovery options. However, feasible recovery options are suggested within the boundaries of the currently planned delta-V budget. By changing the shape and orientation of the recovered final mission orbit, it is expected that the KPLO mission may partially pursue its scientific mission after successful recovery, though it will be limited.