• Journal of Korean Society for Quality Management
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• v.41 no.1
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• pp.95-108
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• 2013

Purpose: The purpose of this study is to identify the impact of TQM dimensions through service recovery justice on service quality and customer satisfaction. Methods: This study employed structural equation modeling methodology analyzing 265 samples collected. Results: This study found that TQM related factors had positive influence on service recovery justice in general. In specific, top management leadership and employee participation are the most important factors for the service recovery justice. Conclusion: This study reveals that service recovery justice has the positive impact on both service quality and customer satisfaction.

• Transactions of Materials Processing
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• v.20 no.6
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• pp.456-460
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• 2011

A major source of difficulty in die design for high strength steel is the high level of elastic recovery during unloading. The degree of elastic recovery is affected by factors such as material strength, bending angle, punch's corner radius and sheet thickness. Finite Element Method was used in the present work to quantitatively analyze the elastic recovery for various combinations of these parameters. In some cases elastic recovery happened in reverse direction. This phenomenon, which we call spring-go, was explained via changes in stress distribution in the panel occurring in the forming process.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.2 no.2
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• pp.82-102
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• 2008

Packet losses tend to occur during short error bursts separated by long periods of relatively error-free transmission. There is also a significant spatial correlation in loss among the receiver nodes in a multicast session. To recover packet transmission errors at the transport layer, tree-based protocols construct a logical tree for error recovery before data transmission is started. The current tree construction scheme does not scale well because it overloads the sender node. We propose a scalable recovery tree construction scheme considering these properties. Unlike the existing tree construction schemes, our scheme distributes some tasks normally handled by the sender node to specific nodes acting as repair node distributors. It also allows receiver nodes to adaptively re-select their repair node when they experience unacceptable error recovery delay. Simulation results show that our scheme constructs the logical tree with reduced message and time overhead. Our analysis also indicates that it provides fast error recovery, since it can reduce the number of additional retransmissions from its upstream repair nodes or sender node.

• International Journal of Aeronautical and Space Sciences
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• v.9 no.2
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• pp.114-120
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• 2008

In the vision-based recovery phase, a terminal guidance for the blended-wing UAV requires visual information of high accuracy. This paper presents the light source target design and detection algorithm for vision-based UAV recovery. We propose a recovery target design with red and green LEDs. This frame provides the relative position between the target and the UAV. The target detection algorithm includes HSV-based segmentation, morphology, and blob processing. These techniques are employed to give efficient detection results in day and night net recovery operations. The performance of the proposed target design and detection algorithm are evaluated through ground-based experiments.

• Korean Journal of Air-Conditioning and Refrigeration Engineering
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• v.24 no.3
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• pp.240-246
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• 2012

The supply and use of exhaust heat recovery ventilation system as effective energy saving equipment has been increasing steadily. The exhaust heat recovery ventilation system can be installed at ceiling of balcony or emergency space. However, ventilation system can not be installed at emergency space because where have to remain as empty space by law. Therefore, the proper installation space of ventilation system is needed. In this study, to install heat recovery ventilation system in the light weight wall, thickness of heat exchanger was assembled below 140 mm. One or two paper heat exchangers were installed in the ventilation system. The efficiency of heat recovery was analyzed through performance experiment on case of cooling and heating mode.

• Nuclear Engineering and Technology
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• v.47 no.5
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• pp.588-595
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• 2015

This study presents an effective method for additional recovery of residual actinides in liquid electrodes after the electrowinning process of pyroprocessing. The major distinctive feature of this method is a reactor with multiple reaction cells separated by partition walls in order to improve the recovery yield, thereby using the interelement difference in diffusion coefficients within the liquid electrode and controlling the selectivity and purity of element recovery. Through an example of numerical simulation of the diffusion scenarios of individual elements, we verified that the proposed method could effectively separate the actinides (U and Pu) and rare-earth elements contained in liquid cadmium. We performed a five-step consecutive recovery process using a simplified conceptual reaction cell and recovered 58% of the initial amount of actinides (U + Pu) in high purity (${\geq}99%$).

• Proceedings of the Korean Society Of Semiconductor Equipment Technology
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• 2005.05a
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• pp.192-200
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• 2005

A high speed address recovery technique for AC plasma display panel(PDP) is proposed. By removing the GND switching operation, the recovery speed can be increased and switching loss due to GND switch also becomes to be reduced. The proposed method is able to perform load-adaptive operation by controlling the voltage level of energy recovery capacitor, which prevents increasing inefficient power consumption caused by circuit loss during recovery operation. Thus, th e technique shows the minimum address power consumption according to various displayed images, different from prior methods operating in fixed mode regardless of images. Test results with 50' HD single- scan PDP(resolution : $1366{\times}768$) show that less than 350ns of recovery time is successfully accomplished and about $54\%$ of the maximum power consumption can be reduced, tracing minimum power consumption curves.

• Journal of the Korean Data and Information Science Society
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• v.19 no.4
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• pp.1123-1131
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• 2008

A considerable amount of research has focused on the dimensionality of service failure and recovery construct. This paper is focused on service failure and recovery in the Korean native cattle and imported beef restaurant industry in the Korea. So, this paper has adapted Kau and Loh's Service recovery measurement scale so that restaurant managers can use it to determine how customers perceive the service quality in Korean native cattle beef restaurant and imported beef restaurant. The purpose of this research is to test the difference in pre-purchase expectation and post-purchase actual performance of 4 dimensions between the restaurants that sell the beef of Korean native cattle and imported cattle. The paired t -test is used to test difference of pre-purchase expectation and post-purchase actual performance for service recovery measurement scale's 4 dimensions of the 2 restaurant types. But, there is significant difference between pre-purchase expectation and post-purchase actual performance in the 2 restaurant types.

• Journal of the Korea Institute of Military Science and Technology
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• v.12 no.1
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• pp.44-50
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• 2009

In this study, the relationship between military pilot's spatial ability and unusual attitude recovery was investigate. MRT(Mental Rotation Test) was measured with spatial ability whereas recovery time and error rates were mearsured with respect to 11 unusual attitudes. Eight fighter pilots and eight rear cockpit pilots of F-4E participated in this study. The results showed that MRT response time was significantly correlated with unusual attitude recovery time. The regression equation showed that unusual attitude recovery time was linearly related to MRT response time and could be explained by MRT response time more than 66%. In conclusion, it is recommended that a training is needed to improve the mental rotation ability in a visually restricted environments during maneuvering.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.35 no.4C
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• pp.371-376
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• 2010

In this paper, we propose a new fast carrier recovery algorithm for high-order QAM systems. The proposed algorithm detects carrier frequency offset from the phase differences among the received symbols directly and combines it with the conventional carrier recovery, so that it is possible to achieve the carrier recovery with wide tracking range and fast acquisition time. Simulation results show that the proposed carrier recovery method reduces acquisition time at large frequency offset and low signal-to-noise ratio (SNR).