• Culinary science and hospitality research
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• v.22 no.2
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• pp.252-269
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• 2016

This study was conducted to analyze the influence of the service quality of the food court on customer satisfaction, revisit intention in a discount store. Among the 400 surveys, 371 participants were collected and 350 respondents were analyzed for the statistical analysis to verify research purposes. SPSS 21.0 program was used to derive the following: factor analysis, reliability analysis, simple regression, and multiple regression analysis. Results shown that, first, service quality at the discount store can affect the customer's satisfaction. The factors which can affect the customer's satisfaction are type, empathy and credibility but guarantee and reactivity don't affect it. Second, service quality at the discount store can affect a customer's revisiting. The factors which can affect the customer's revisiting are type, guarantee, empathy and credibility but reactivity doesn't affect it. Third, the customer's satisfaction at the discount store can affect the customer's revisit intention. Through this study, food court service quality can affect not only the customers' satisfaction but also consumers' revisit intention. Therefore, the company and the management need to keep researching and developing various menus, customer service training, and hygiene training in order to set the customer at ease along with making a comfortable mood and set up a dine out & meeting system.

• The KIPS Transactions:PartC
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• v.9C no.6
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• pp.883-892
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• 2002

Mobile IP has been designed only to maintain communications as they move from place to place, so it doesn't guarantee Quality of Service (QoS). QoS in mobile IP is important to provide multimedia and real-time applications services in mobile environment, and it is closely related to handoff delay. Therefore, handoff delay problem is actively studied to guarantee QoS as a main issue in mobile IP research area. In this paper, we suggest SNMP Information-based routing that adds keyword management method to Information-based routing in active network in order to resolve such a problem, and then suggest QoS controlled handoff based on SNMP Information-based routing. After modeling of suggested method and existing handoff method, simulations are carried out with NS -2 for performance evaluation. The results of simulations show the some improvement on handoff delay, and therefore on QoS improvement.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.29 no.2B
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• pp.250-262
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• 2004

In IPv6 environment, the Internet Telephony, VoD(Video on Demand) and high capacity file exchange service will be more increased than IPv4. Therefore, the strict guarantee of QoS based on End-to-End and differentiated quality control schemes are simultaneously required. This paper proposes the flow control schemes on IPv6 network that the traffic is identified by flow and the QoS of multi-service is improved by QoS information in IPv6 hop-by-hop option header. The object of flow control includes not only non-default QoS traffic, which uses the flow label, but also best-effort or encrypted traffic. Therefore, the guarantee of real-time service is strengthened and the flow, which abuses unnecessarily the network resources, is effectively controlled. Also, this paper proposes the mapping scheme between the flow and MPLS by reflecting the minimum change of the existed network resource and the status of backbone network of ISP(Internet Service Provider). In the simulation result, It is shown that the proposed scheme is effective in the side of QoS on real-time services and utilization of backbone resources.

• Journal of KIISE:Information Networking
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• v.29 no.6
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• pp.722-737
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• 2002

As the number of multimedia applications increases, various protocols and architectures have been proposed to provide QoS(Quality of Service) guarantees in the Internet. Most of these techniques, though, bear inherent contradiction between the scalability and the capability of providing QoS guarantees. In this paper, we propose a protocol, named DQSP(Dynamic QoS Support Protocol), which provides the dynamic resource allocation and admission control for QoS guarantees in a scalable way. In DQSP, the core routers only maintain the per source-edge router resource allocation state information. Each of the source-edge routers maintains the usage information for the resources allocated to itself on each of the network links. Based on this information, the source edge routers perform admission control for the incoming flows. For the resource reservation and admission control, DQSP does not incur per flow signaling at the core network, and the amount of state information at the core routers depends on the scale of the topology instead of the number of user flows. Simulation results show that DQSP achieves efficient resource utilization without incurring the number of user flow related scalability problems as with IntServ, which is one of the representative architectures providing end-to-end QoS guarantees.

• The Journal of Society for e-Business Studies
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• v.10 no.2
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• pp.43-57
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• 2005

The web services concept is rising as a standard to integrate heterogeneous systems in distributed environment based on XML messaging. Recently, for that reason, many companies are trying to use web services for their B2C and B2B business. In order to successfully introduce the web services, it is required to guarantee a differentiated quality of web services. However, most of the current web services cannot provide differentiated policies for requested messages and the existing web servers cannot consider appropriately the quality factors of web services in the service level agreement between provider and consumer. In this paper, we analyzed appropriate quality factors of web services in application level and suggested priority allocation strategy for processes dealing with messages of web services using those factors. This strategy can allocate dynamically a priority to satisfy the service level agreement.

• Journal of Advanced Navigation Technology
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• v.12 no.6
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• pp.591-597
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• 2008

With the established voice service, the data service is increasing in the field of mobile telecommunications in these days. Also, the data service develops into the form of multimedia service which combines various media. However, it is limited to provide QoS(Quality of Service) for the multimedia using the established network which manages all the data in sam: rule. So, this paper suggests the network architecture which assures QoS of multimedia data by applying MPLS(Multi-Protocol Label Switching) to the core network. Especially, we analyze the efficiency of the network combining Mobile IP network based on the WLAN(Wireless LAN) and core network based on MPLS through by network simulations using QualNet.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.9 no.5
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• pp.943-950
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• 2005

Recently, many of researches on stream transmission for satisfying each of different real-time transmission condition of the multimedia data that demands various service quality through high-speed networks have been studied actively. In this paper, we design a scheme that discriminately reserves the network resources for the transmission of each multimedia application and propose a bandwidth allocation scheme for improving the utilization ratio of free resources. And we also propose a pipelining scheme for providing flexible real-time transmission. The proposed schemes can be used to support a real-time transmission by applying feedback transmission control method based on receiving buffer for guaranteeing the synchronization conditions requested by the multimedia data. Moreover, we propose a transmission control scheme that can take the amount of network resources down to the minimum amount within the range of permissible error-range under the guarantee with no quality degradation simultaneously when the bottleneck is caused by the network congestion. Finally, we propose a dynamic bandwidth smoothing scheme that can smooth the maximum bandwidth to the demand of each video steam for giving continuous transmission to the delay sensitive video steam between senders and receivers.

• Journal of the Institute of Electronics and Information Engineers
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• v.50 no.2
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• pp.11-19
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• 2013

Internet service providers regulate the maximum data transmission rate of each user as a means to provide a tiered Internet access service or to avoid the monopoly of a few greedy users. In this paper, we aim to analyze the impact of this access rate regulation on the revenue of Internet service provider and the pricing strategy. We first propose a service quality model taking into account the access rate regulation, and analyze how the regulation affects the service subscription decision of users. In addition, we derive a sufficient condition that guarantees the stability of the revenue, and formulate an optimization problem that finds the optimal price to maximize the revenue.

• Journal of KIISE:Computing Practices and Letters
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• v.16 no.3
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• pp.351-355
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• 2010

The service which is required wide bandwidth is growing in these days, so building up High Speed communication system is being required. The Task Force team of IEEE 802.3ah set the EPON as a standard; next generation subscriber access network. For offering a high quality service, 10G EPON that is changed from 1Gbps uplink downlink bandwidth to 10Gbps is come up. Although Kramer had studied 10G EPON there was a QoS limitation, when load is low, End-to-End maximum delay is increased. This paper is suggesting time synch ronization method, resource reservation method, band width allocation method. We confirmed that 10EPON was able to offer quality service by the result of the OPNET.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.35 no.2B
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• pp.334-344
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• 2010

Recently, due to the prevalence of various mobile devices and broadband wireless networks, a significant interests and demands for multimedia streaming services over the Internet have been increasing. However, it is difficult to transmit continuous multimedia stream when mobile terminals are moving. Therefore, in order to deploy mobile IPTV service in the broadband wireless network, efficient wireless resource utilization and seamless QoE (Quality of Experience) offers to the users are an important issue. In this paper, we propose a network based adaptive streaming scheme, called MARC (Mobile Adaptive Rate Control), which controls the quality of the video and rate of the video based on the status of the wireless channel. The proposed scheme uses awareness information of the wireless channel status and controls transmitting streaming video which is suitable for the wireless channel status and mobile station location, in order to provide a seamless video playback for mobile environment in addition to improving the quality of a streaming service. The proposed MARC scheme alleviates the discontinuity of video playback and allocates suitable client buffer in broadband wireless network. Simulation results demonstrate the effectiveness of our proposed scheme.