• Journal of Distribution Science
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• v.11 no.4
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• pp.37-49
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• 2013

Purpose - This research identifies the meaning of the core capability level of Car Master and the reason why its service at the Moment of Truth should be demonstrated through empirical cases. It can be seen that this study differs from existing research because it proposes that the recognized core capability level to achieve customer satisfaction should focus on the mediating effect of Moment of Truth quality. This paper examines the effect of Car Master's recognized core capability level on customer satisfaction by using the variables mentioned above. Moreover, this study uses regression analysis to verify that the mediating effect of Moment of Truth quality on Car Master's capability level achieves customer satisfaction. Research design, data, and methodology - First, we present evidence that could apply to Car Master's recognized core capability level by detailing the relationship between customer satisfaction and a structuring factor for Car Master's core capability level. Our proposed research model observes the relationship between the structuring factor of core capability and customer satisfaction. Second, we had an opportunity to define how the core capability and Moment of Truth quality affect customer satisfaction by performing empirical analysis on the partial mediating effect of Moment of Truth quality at a recognized core capability level and Moment of Truth quality affecting customer satisfaction. Results - First, the results indicate that Car Master's recognized core capability level (product professionalism, marketing skill, and reliability) positively affects customer satisfaction. Second, the results show that an ability to listen and a sense of dedication positively affect customer satisfaction, and are among the Moment of Truth quality factors; but performance capability, which is one of the Moment of Truth quality factors, does not positively affect customer satisfaction. These results clearly differ from prior studies focused on Moment of Truth quality and consumer satisfaction. Third, the results show that Moment of Truth quality has a partial mediating effect in terms of the impact of Car Master's recognized core capability level in achieving consumer satisfaction. Conclusions - This research indicates that the company will be able to expand if they investigate and show an interest in more training and education for Car Master. The study verified that outstanding Car Masters show differentiated performance on customer satisfaction at the Moment of Truth in various instances. Thus, we believe that this is the time for a discussion on systematic and empirically recognized core capability levels and the Moment of Truth quality. The study on Car Master's recognized core capability level offers suitable solutions for Car Masters to respond to customers at the Moment of Truth. Further, this study emphasizes the importance of service as a critical factor having a direct relationship with the company's success and failure and contributing to building trust with the customer. Thus, an investment in continuous education and training for Car Master will help the growth of the business.

• The Korean Journal of Pain
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• v.34 no.2
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• pp.139-155
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• 2021

The quality of subgroup analyses (SGAs) in chronic non-cancer pain trials is uncertain. The purpose of this study was to address this issue. We conducted a comprehensive search in MEDLINE and EMBASE from January 2012 to September 2018 to identify eligible trials. Two pairs of reviewers assessed the quality of the SGAs and the credibility of subgroup claims using the 10 criteria developed by Sun et al. in 2012. The associations between the quality of the SGAs and the studies' characteristics including risk of bias, funding sources, sample size, and the latest impact factor, were assessed using multivariable logistic regression. Our search retrieved 3,401 articles of which 66 were eligible. The total number of SGAs was 177 of which 52 (29.4%) made a subgroup claim. Of these, only 15 (8.5%) were evaluated as being of high quality. Among the 30 SGAs that claimed subgroup effects using an appropriate method of performing interaction tests, the credibility of only 5 were assessed as high. None of the subgroup claims met all the credibility criteria. No significant association was found between the quality of SGAs and the studies' characteristics. The quality of the SGAs performed in chronic pain trials was poor. To enhance the quality of SGAs, scholars should consider the developed criteria when designing and conducting trials, particularly those which need to be specified a priori.

• Journal of the Korean Society of Industry Convergence
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• v.9 no.1
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• pp.67-72
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• 2006

This study is on the development of algorithm of surge test for quality control on electrical parts of throttle body in automobiles with internal combustion engine, not only to know its condition to be good or not, but also jugding its condition to be classified into six types. To know whether its condition to be good or not, comparing and analyzing between two waveforms generated from master and test coil of throttle body. If test net area is below 20% of master area, the condition of test coil is good. By analyzing test coil waveform to master coil waveform, the condition of test coil into winding badness, insulation badness, layer and corona discharge, short badness should known. Therefore quality control system on electrical parts of throttle body should be developed.

• Journal of Environmental Impact Assessment
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• v.9 no.4
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• pp.323-338
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• 2000

A Korean air dispersion modeling software, AirMaster, was developed on a basis of dispersion theories adopted in U.S. EPA's ISC3 (Industrial Source Complex - version 3) model to assess the air quality impact from the stacks. Key characteristics of AirMaster are as follows: 1) The building downwash effect can be easily simulated; 2) The screen, long term, and short term models can be run independently; 3) The input data to run the model such as meteorological and terrain data are supplied automatically from the databases in AirMaster; and 4) The modeling procedure is easy and simple under the GUI window environment. In order to validate AirMaster, comparisons with ISC3 model and Indianapolis tracer experiment were carried out. It was shown that AirMaster was identical to ISCST3 and ISCLT3 models in predicting the 1 hr to annual concentrations from the stack under various stack emission and meteorological conditions. The 1 hr concentrations predicted by AirMaster also showed a good agreement with the Indianapolis tracer measurements.

• Korean Journal of Computational Design and Engineering
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• v.21 no.2
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• pp.170-176
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• 2016

PLM system has been widely used in whole industry. Specially, in case of the company that constructs the engineering plant, PLM can be a key success tool for the innovation with ERP and Enterprise IT Systems. This paper describes the innovation strategy for engineering plant PLM including Master Data management, EPC project management, full 3D modeling and quality management.

• 대한예방의학회:학술대회논문집
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• 2004.10a
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• pp.72.1-72.1
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• 2004

• Journal of the Korean Society of Manufacturing Process Engineers
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• v.6 no.2
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• pp.47-51
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• 2007

Special quality of automobile clutch master cylinder(CMC) and analyzed aluminum, plastic material comparison. Efficiency of plastic master cylinder can modularize higher, light weight anger of parts, several piece parts by single parts, prove NVH(Noise, Vibration, Harshness) than aluminum master cylinder as analysis result. Also, structure is easy simplicity, exchange, maintenance costs can be reduced and decrease environmental pollution because recycling is superior. According as content of glass fiber increases, mechanical properties of matter of material increase equally and glass fiber changed variously by condition on manufacturing process. Through comparison analysis with Plastic Body development connection site, did verification.

• Journal of the Korean Society of Industry Convergence
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• v.10 no.4
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• pp.235-240
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• 2007

Special quality of automobile CMC(clutch master cylinder) and analyzed aluminum, plastic material comparison. Efficiency of plastic master cylinder can modularize higher, light weight anger of parts, several piece parts by single parts, prove NVH(Noise, Vibration, Harshness) than aluminum master cylinder as analysis result. Also, structure is easy simplicity, exchange, maintenance costs can be reduced and decrease environmental pollution because recycling is superior.

• Journal of the Korean Society of Manufacturing Process Engineers
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• v.6 no.1
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• pp.57-61
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• 2007

Special quality of automobile clutch master cylinder(CMC) and analyzed aluminum, plastic material comparison. Efficiency of plastic master cylinder can modularize higher, light weight anger of parts, several piece parts by single parts, prove NVH(Noise, Vibration, Harshness) than aluminum master cylinder as analysis result. Also, structure is easy simplicity, exchange, maintenance costs can be reduced and decrease environmental pollution because recycling is superior. According as content of glass fiber increases, mechanical properties of matter of material increase equally and glass fiber changed variously by condition on manufacturing process. Through comparison analysis with Plastic body development connection site, did verification.

• KOREAN JOURNAL OF PACKAGING SCIENCE & TECHNOLOGY
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• v.20 no.3
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• pp.71-76
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• 2014

Master packaging system is a technology combining primary and secondary packaging to preserve the fresh produce in the supply chain. Master packaging system with tailor-designed gas transfer and $CO_2$ absorber of $Ca(OH)_2$ was applied to fresh shiitake mushroom in its supply from farm to retail store. The temperature, humidity and package atmosphere were monitored through the distribution and/or storage until the packages were opened to measure the mushroom quality. Conventional perforated individual packages without secondary master pack were prepared and travelled the same path for comparison purpose. While high temperature history was observed in some initial period of actual practice of the mushroom transportation and storage unexpectedly, the package atmosphere around the produce in the master packaging system was maintained at modified atmosphere consisting of $O_2$ concentration of 0.4 to 4.2% and $CO_2$ concentration of 0.7 to 1.7%, which is known to be beneficial for the mushroom preservation. While curing the mushrooms with precooled drying was effective for quality preservation, positive effect of master packaging system could be apparent for the uncured mushroom. Harmonized combination of curing treatment, master packaging system and temperature management was suggested for the best quality preservation of the fresh shiitake mushroom.