• Title/Summary/Keyword: Quality Management Practices

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A study of medical service quality improvement in a medical institution (의료기관(醫療器管)의 의료(醫療)서비스 질(質) 개선(改善)에 관한 연구(硏究) - 환자만족도(患者滿足度)(Patient Satisfaction)를 중심으로 -)

  • Jeon, Byoung-Uk;Hong, Seong-Cheon;Ryu, Byoung-Wan
    • Journal of the Korean Institute of Oriental Medical Informatics
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    • v.15 no.1
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    • pp.67-76
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    • 2009
  • Quality management is a recent phenomenon. Advanced civilizations that supported the arts and crafts allowed clients to choose goods meeting higher quality standards than normal goods. There are many methods for quality improvement. Health care, refers to the treatment and management of illness, and the preservation of health through services offered by the medical, dental, complementary and alternative medicine, pharmaceutical, clinical laboratory sciences (in vitro diagnostics), nursing, and allied health professions. Health care embraces all the goods and services designed to promote health, including "preventive, curative and palliative interventions, whether directed to individuals or to populations. The overall impact of managed care remains widely debated. Proponents argue that it has increased efficiency, improved overall standards, and led to a better understanding of the relationship between costs and quality. Practices can solicit feedback from patients in a variety of ways: phone surveys, written surveys, focus groups or personal interviews. What do I do with the results? While you don't have to act on every suggestion that your patients give you, you should take action on the key items that are causing dissatisfaction.

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Efficacy of Carcass Electrical Stimulation in Meat Quality Enhancement: A Review

  • Adeyemi, Kazeem Dauda;Sazili, Awis Qurni
    • Asian-Australasian Journal of Animal Sciences
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    • v.27 no.3
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    • pp.447-456
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    • 2014
  • The use of electrical stimulation (ES) as a management tool to improve meat quality and efficiency of meat processing is reviewed. The basis of the efficacy of ES is its ability to fast track postmortem glycolysis, which in turn stimulates myriad histological, physical, biochemical, biophysical and physiological changes in the postmortem muscle. Electrical stimulation hastens the onset and resolution of rigor mortis thereby reducing processing time and labor and plays a vital role in improving meat tenderness and other meat quality traits. However, ES may have negative impacts on some meat quality traits such as color stability and water holding capacity in some animals. Electrical stimulation is not an end in itself. In order to achieve the desired benefits from its application, the technique must be properly used in conjunction with various intricate antemortem, perimortem and postmortem management practices. Despite extensive research on ES, the fundamental mechanisms and the appropriate commercial applications remained obscured. In addition, muscles differ in their response to ES. Thus, elementary knowledge of the various alterations with respect to muscle type is needed in order to optimize the effectiveness of ES in the improvement of meat quality.

A Study on the Improvement of the Quality Management in Apartment Construction Projects (공동주택 현장의 품질관리 개선에 관한 연구)

  • Moon Hyeon;Wang Ilkook;Chin Sangyoon
    • Proceedings of the Korean Institute Of Construction Engineering and Management
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    • autumn
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    • pp.373-378
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    • 2001
  • In order to analyze the problems and improvement methods in the quality management of domestic apartment construction projects, this study derived the four barrier factors through relevant literature survey and interviews with construction practitioners. Among these four factors, which are 1) policies and regulations, 2) technologies, 3) human and organization, and 4) other miscellaneous aspects, the human and organization factor is the main focus of this survey and it was decomposed into perception, management system, education, and system on quality management according to the Taguchi's S/N theory to survey existing problems and suggest improvement methods for them. The survey on the quality perception showed that all the members need to cooperate actively, and CEO and chief construction managers should recognize the quality as the highest priority and act by themselves accordingly. The survey on the quality management showed that they need to reform their business process to reduce redundant tasks and miscommunications among participants. Quality education should be provided in a way that people at different management level can be educated differently with close relation to their practices. Quality systems should help corrective actions against quality problems at construction fields. Also with clear quality management implantation polices and objectives, the quality system should be established in order to support better communication among project stakeholders.

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Integrated Solid Waste Management in Ecopolis -Applying LCA- (생태도시 조성을 위한 통합폐기물 관리방안 - 전과정평가(LCA) 기법의 응용 -)

  • Kim, Ik Soo
    • Journal of Environmental Impact Assessment
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    • v.8 no.1
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    • pp.17-27
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    • 1999
  • Applicability of LCA in establishing the integrated solid waste management were examined. Data were collected from current waste management system. LCA method was then applied to find environmentally sustainable waste management. The process comprises five steps : (1) collecting data, comparing the data with comprehensive urban planning as well, (2) analyzing the current waste treatment procedure leading to the database establishment, (3) LCA for the waste management system, (4) finding alternative scenarios based on the former steps, (5) establishing the optimum method in Ecopolis, best fitted to the local situation. The results and suggestions in this study are expected to yield comprehensive analysis as to current practices in waste management. More importantly it will be a valuable data in minimizing environmental burdens in connecting with living environments of Ecopolis. Information regarding the urban system and total environmental quality are expected from this study.

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The Impact of IT Service Process Maturity on IT Outsourcing Performance (IT서비스관리성숙도와 IT아웃소싱 성과에 관한 연구)

  • An, Joon-M.;Lee, Seog-Jun;Kim, Hyun-Myung
    • Information Systems Review
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    • v.9 no.2
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    • pp.189-207
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    • 2007
  • The importance of IT service management to improve the effectiveness and efficiency of IT outsourcing practices or performance has been emphasized in the fields. Accordingly, several methodologies of IT service management have been adopted in a fashion. This case based research tries to analyze the effects of ITIL-based IT service management practice in a company on IT outsourcing performance. The case analysis shows that ITIL-based service management influences systems quality, information quality, and service quality in direct manner. But it does not influence systems use and systems satisfaction in a meaningful way. This study would help IT service managers construct IT service environment which improves the performance of IT outsourcing service delivery and also researchers set up research proposition in a concise way in the future.

Development of Composite Soil Quality Index Evaluation System based on Web GIS (Web GIS기반의 복합적 토양 질 평가 시스템 개발)

  • Sung, Yunsoo;Yang, Jae E;Kim, Sung Chul;Ryu, Jichul;Jang, Wonseok;Kum, Donghyuk;Lim, Kyoung Jae
    • Journal of Korean Society on Water Environment
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    • v.31 no.6
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    • pp.693-699
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    • 2015
  • It has been known that torrential rainfall events have been occurring worldwide due to climate change. The accelerated soil erosion has caused negative impacts on water quality and ecosystem of receiving waterbodies. Since soil security issues have been arising in various areas of the world, intensive interests have been given to topsoil management in Korea. Thus in this study, Web GIS-based computing system of physical, chemical, and biological topsoil quality indices were developed. In this study, five soil quality maps at national scale and top soil erosion potential were prepared for evaluation of soil quality based on soil erosion potential. For this system, the open source Web GIS engine, OpenGeo, was used as core engine of the system. With this system, decision makers or related personnel in areas of soil erosion Best Management Practices (BMPs) would be able to find the most appropriate soil erosion BMPs based on soil erosion potential and soil quality at the area of interest. The Web GIS system would be efficiently used in decision making processes because of ease-of-use interface and scientific data used in this system. This Web GIS system would be efficiently used because this system could provide scientific knowledge to decision makers or stakeholders. Currently various BMP database are being built to be used as a decision support system in topsoil management and topsoil quality areas.

Groundwater and Soil Environment of Plastic Film House Fields around Middle Korea (우리나라 중부지방 시설원예지 토양 및 지하수 환경)

  • Kim, Jin-Ho;Ryu, Jong-Soo;Kwun, Soon-Kuk
    • Proceedings of the Korean Society of Agricultural Engineers Conference
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    • 2001.10a
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    • pp.479-483
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    • 2001
  • This Study was carried out to know the soil properties and the quality of shallow groundwater in the plastic film house fields around mid-Korea. This study was conducted at 11 sites in Suweon, Pyungtaek, Yongin, and Chunchen on May, June, July and August in 1999. The the average concentration of nitrate-nitrogen was 19.1 mg/L, it reached almost to the limiting level, 20 mg/L. Moreover about 36.4% of survey sites exceeded limiting level to agricultural groundwater quality. And Sulfur concentrations also at some sites exceeded to agricultural groundwater quality limit level (50 mg/L), which could make damage to the crop. Nitrate-nitrogen, which is one of the most important factors in the groundwater quality, It has highly positive correlation with any other ion in groundwater. This result showed that groundwater quality management practices should be taken for the agricultural production as well as for environment at the plastic film house areas.

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A Study on Reliability Program of the Armed Vehicles (무기체계 신뢰성 보증 방안 프로세스 구축 연구)

  • Lee, Chang Hee;Park, Du Il;Kim, Kyung Roo;Kim, Sang Boo
    • Journal of Korean Society for Quality Management
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    • v.43 no.3
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    • pp.221-238
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    • 2015
  • Purpose: In this study, A reliability assurance model (or reliability program) is proposed to evaluate the reliability of an armed vehicle. The reliability assurance is performed through the reliability-centered activities during its life cycle of development/design, production, deployment, maintenance, and disposal. Methods: By reflecting the current situations of korea defense industry, a reliability assurance model is built up based on the benchmarking results of world leading companies' best practices in same fields. Results: The proposed reliability program of armed vehicles, which is based on the reliability program of ANSI/GEIA-STD 0009, uses DMAIC process of the six sigma methodology from design phase to testing and evaluation phase. Conclusion: This research is supposed to develop reliability program of armed vehicles by integrating DFSS, DFR and reliability growth process.

Review of Assessing Soil Quality Criteria for Environmentally-Sound Agricultural Practics and Future Use (환경적으로 안전한 농업과 미래용도를 위한 토질 기준 평가 검토)

  • Doug Young Chung
    • Journal of Korea Soil Environment Society
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    • v.3 no.2
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    • pp.127-145
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    • 1998
  • Unlike water or air quality standards that have been established by legislation using potential human health impact as the primary criterion, soil quality depends on the soils primary function and its relevant environmental factors, which is much more site- and soil specific. A properly characterized soil quality assessment system should serve as an indicator of the soil capacity to produce safe and nutritious food, to enhance human and animal health, and to overcome degrative processes. For our proposed example, a high quality soil with regard to maintaining an adequate soil productivity as a food production resources must accommodate soil and water properties, food chain, sustainability and utilization, environment, and profitability, that (i) facilitate water transfer and absorption, (ii) sustain plant growth, (iii) resist physical degradation of soil, (iv) produce a safe food resources, (v) cost-effective agricultural management. Possible soil quality indicators are identified at several levels within the framework for each of these functions. Each indicator is assigned a priority or weight that reflects its relative importance using a multi-objective approach based on principles of systems to be considered. To do this, individual scoring system is differentiated by the several levels from low to very high category or point scoring ranging from 0 to 10, And then weights are multiplied and products are summed to provide an overall soil quality rating based on several physical and chemical indicators. Tlne framework and procedure in developing the soil quality assessment are determined by using information collected from an alternative and conventional farm practices in the regions. The use of an expanded framework for assessing effects of other processes, management practices, or policy issues on soil quality is also considered. To develop one possible form for a soil quality index, we should permit coupling the soil characteristics with assessment system based on soil properties and incoming and resident chemicals. The purpose of this paper is to discuss approaches to defining and assessing soil quality and to suggest the factors to be considered.

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Hazard Analysis of Commissary School Foodservice Operations (공동조리 학교급식의 미생물적 품질보증을 위한 위험요인 분석)

  • 곽동경;남순란;김정리;박신정;서소영;김성희;최은희
    • Korean journal of food and cookery science
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    • v.11 no.3
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    • pp.249-260
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    • 1995
  • 6 Central commissary and 2 conventional school foodservice operations were assessed in terms of time-temperature relationship and microbiological quality, and monitoring control methods were identified through hazard analysis during the phases of prodution and distribution. 2 conventional schools from Seoul and 6 commissary schools from Kyungkido were participated in the survey. Meals produced in central commissary were distributed to satellites, therefore delivery practices of foods were identified as critical. Microbiological test results for commissary and conventional schools revealed that microbiological quality of foods was mainly related to time-temperature management, types of food, and equipment sanitation not to the foodservice system used. Time-temperature profiles at temperature danger zone (7.2-60$^{\circ}C$) observed were to be related to the following sanitary practices: cooked vegetables were held at temperature danger zone for relatively longer delayed time (15-38$^{\circ}C$: 15-226 min, 7-60$^{\circ}C$: 75-226 min), and same results were observed for deep-fat fried cutlets (15-38$^{\circ}C$: 15-151 min, 7-60$^{\circ}C$: 33-151 min). Menu items with various ingredients and frequent contacts with hands and equipments during the production flow were held at temperature danger zone for longer delaying time than other menu items with brief prodution stages. Based on hazard analysis critical control points, microbiological quality was collectively affected by time-temperature relationships, equipment sanitation, proper cooking methods, and sanitary management competencies of dietitians. Microbiological test results of working equipments and surface of dishes and trays showed that immediate action should be taken. Cutting boards used in central kitchen were also showed similar results of potential dager of cross-contamination. Effective sanitary control methods were urgently needed.

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