• 제목/요약/키워드: Quality Improvements

검색결과 1,129건 처리시간 0.027초

ISO/TS 16949 품질경영시스템이 고객만족과 조직성과에 미치는 영향에 관한 연구 (A study on effects of ISO/TS 16949 quality management system on customer satisfaction and organizational performance)

  • 김민경;강경식
    • 대한안전경영과학회지
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    • 제19권1호
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    • pp.145-156
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    • 2017
  • This study was conducted to grasp problems of the present and investigate the real condition of organizations by making how an organizational ISO/TS 16949 quality management system has a positive effect on process improvement, perceived organizational support has a significant effect on the relationship between ISO/TS 16949 requirements and process improvement, process improvement has a positive effect on customer satisfaction and organizational performance research projects. For doing them, it tris to suggest an effective application plan of ISO/TS 16949 certification through improvements about corporate quality management systems of the automobile field by investigating and analyzing literature of the precedent studies and ISO/TS 16949 certification effects actually, conducting and analyzing an survey on effects on customer satisfaction and organizational performance, and drawing the problems.

전통시장 상인대학 교육서비스 품질이 경영성과에 미치는 영향 (The Impacts of Education Service Quality in the Traditional Market Merchant College on Business Performance)

  • 최동규;황희중;송인암
    • 유통과학연구
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    • 제11권10호
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    • pp.81-92
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    • 2013
  • Purpose - This study empirically analyzes the effect of improvements in the quality of service management performance of college education on traders' conscious change of business management innovation and diverse sales expertise for a year. The use of traders' conscious changes and sales expertise as variables for the verification of the effects of parameters related to the active trader's traditional education market is a desirable direction. The method of research reflects the quality of education service, management result, traders' conscious changes, and sales expertise to understand the precise essence and definition of teaching quality at merchant colleges through theoretical consideration. Moreover, its impact on traders' conscious changes and sales expertise in empirical analysis acts as an intermediary. Research design, data, methodology - The hypothesis of this study leverages the SPSS statistical program. To gather actual proof, sample survey for theoretical research examined 262 valid papers of the 300 papers written by 10 merchants who graduated from merchant's university. First, using the SERVQUAL model, Parasuraman et al. (1996) indicated that for quality of education service, the configuration of factors is the same as the sympathetic performance, that is, responsiveness and empathy, and traders are aware of these elements. However, our preliminary investigation revealed that traders' university education has been excluded as a component of quality of service in the earlier studies. Moreover, we found that certainty of knowledge, reliability, and sympathy are influenced by challenges and by the changing intentions of merchant consciousness. In addition, our study confirms that improvements in convincing abilities and sales technique have a positive impact. Second, merchants' and traders' expertise are proven to affect business performance. In other words, university education of traders and merchants affects the consciousness of consumers, and changes patterns of sales. Third, the quality of service management education and change in the consciousness has a considerable impact on the trader, thereby maximizing business performance and acting as an intermediary for verification. Fourth, the quality of service management education affects the trader's sales expertise to maximize business performance. Results - To summarize, the quality of college educational services relates to the improvement of business performance and the role of the resulting virtuous cycle. Consequently, we can look for suggestions in the traditional markets, where the Government pays attention to the exterior environmental factors as well as to the changing business environment. However, the most important aspect is the merchant awareness. That is, a merchant should understand the distribution environment. Several competitor and trend analyses should be conducted to meet customers' expectations positively and proactively cope with any challenges related to changes. Further, expertise in sales and marketing skills need to be acquired to improve customer convincing abilities and develop a customer-oriented mindset. Conclusions - According to the changes in consumption trends of business enterprises, new management techniques are required to survive competition by improving traditional markets, which will necessitate more competitive education programs in merchant universities.

대용량 데이터를 처리하는 ERP시스템의 성능개선(튜닝) 사례;(주)대교

  • 서병민;김승일
    • 한국경영정보학회:학술대회논문집
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    • 한국경영정보학회 2007년도 International Conference
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    • pp.582-587
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    • 2007
  • ERP system is a good one because it provides required data to the Board of Directors at the right time, but needs to collect many data in this system. Nevertheless, increase in data leads to the system's quality deterioration which makes companies to carry out quality improvement. In order to solve quality deterioration problem, a company's quality improvement director must execute under acknowledgement of the relationships between sectors to be improved, which are DBMS, Application, System, Data Management, Archiving, and Reorganization. But in many cases, these relationships are ignored due to massive size of each of the sectors, resulting fragmental quality improvement operation. This case paper proposes a solution to effectively solve quality deterioration problem created by the massive data produced while operating ERP System(constructed by SAP package and web). First, it defines the sectors where quality improvements are vital, and lists out things to be considered. Then, by analysing the working process of these sectors, proposes the most efficient order of the improvement process. This case will eventually help the company's quality improvement director to execute quality improvement most effectively without trials and errors, which is this paper's ultimate goal.

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The Effect of Residential Environmental Satisfaction on Quality of Life and the Moderating Effect of Housing Type: The Case of Gyeonggi, Korea

  • Lee, Kyung-Young
    • Asian Journal for Public Opinion Research
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    • 제8권1호
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    • pp.3-21
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    • 2020
  • This study examined the relationship between residential environmental satisfaction and quality of life, and how the relationship between variables differed depending on housing type. Residential environments can affect a person's life in a variety of ways. However, there have not been many studies on the relationship between quality of life and residential environments, which increases the importance of this study. In this study, residential environments were categorized according to amenities, safety, and neighborhood relationships, which enabled the comparison of influence between these elements. In addition, this study analyzed the moderating effect of housing type to look for improvements for low-rise housing residents. For testing the hypotheses, moderating regression analysis was conducted with data from the 1st Gyeonggi Province quality of life survey that had 18,953 subjects. Results showed that residential environmental satisfaction had a positive effect on quality of life, with amenities having the largest influence. Furthermore, housing type had a significant moderating effect on the relationship between safety and quality of life. In other words, safety was proven relatively important in improving quality of life for low-rise housing residents. Today, with the limits to quantitative growth, qualitative development has become more important. In this respect, this study provides important implications for many developing countries undergoing urbanization.

A Study on the Quality Improvement of Mobile App Services of Medical Institutions: Focus on the Kano Model and PCSI Index

  • PARK, Ae-Jun;LEE, Yeon-Sook
    • 산경연구논집
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    • 제10권6호
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    • pp.19-27
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    • 2019
  • Purpose - The purpose of this study was to examine quality improvement priorities by examining not only quality classifications but also PCSI (Kano, 1984) of mobile app service qualities of general hospitals in the Metropolitan Area and offer potential improvements. Research design, data, and methodology - The study examined five of service qualities, including app design, reaction, convenience, safety and supply of information by precedent studies. 20 test items were selected. A total of 60 positive and negative questions to estimate customer satisfaction and PCSI was investigated. The author collected 300 copies from interviewees who made use of the app services of 13 general hospitals within one year, and classified quality factors by using table of quality assessment and also estimated the customer satisfaction index (Timko, 1993). The study made quality improvement priority by the PCSI index. Results - Reaction of the mobile app service quality ranked the highest PCSI, and payment safety ranked the highest, and customer support and supply of the information ranked high as well. It was observed that design ranked comparatively lower in these categories. Conclusion - Safety, reaction and supply of information should be prioritized to reorganize and improve the mobile app services.

Development of Water Quality Modeling in the United States

  • Ambrose, Robert B;Wool, Tim A;Barnwell, Thomas O.
    • Environmental Engineering Research
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    • 제14권4호
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    • pp.200-210
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    • 2009
  • The modern era of water quality modeling in the United States began in the 1960s. Pushed by advances in computer technology as well as environmental sciences, water quality modeling evolved through five broad periods: (1) initial model development with mainframe computers (1960s - mid 1970s), (2) model refinement and generalization with minicomputers (mid 1970s - mid 1980s), (3) model standardization and support with microcomputers (mid 1980s - mid 1990s), (4) better model access and performance with faster desktop computers running Windows and local area networks linked to the Internet (mid 1990s - early 2000s), and (5) model integration and widespread use of the Internet (early 2000s - present). Improved computer technology continues to drive improvements in water quality models, including more detailed environmental analysis (spatially and temporally), better user interfaces and GIS software, more accessibility to environmental data from on-line repositories, and more robust modeling frameworks linking hydrodynamics, water quality, watershed and atmospheric models. Driven by regulatory needs and advancing technology, water quality modeling will continue to improve to better address more complicated water bodies and pollutant types, and more complicated management questions. This manuscript describes historical trends in water quality model development in the United States, reviews current efforts, and projects promising future directions.

한일간 교사양성제도의 비교 및 현황 분석을 통한 중등 정보교사 양성제도 개선방안 (Improving the secondary school informatics teacher education system by comparing the teacher education programs of Korea and Japan)

  • 김자미;이원규
    • 컴퓨터교육학회논문지
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    • 제19권3호
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    • pp.35-53
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    • 2016
  • 교육이 목표를 달성하는데 교사의 질은 필요충분조건이다. 정보교육의 경우, 2018년부터 중학교에서 필수로 설치 운영되어야 하므로 질 높은 교사의 확보는 무엇보다 중요하다. 이에 본 연구는 일본의 정보교사양성제도와 비교하여 중등 정보교사 양성제도 개선방안을 제시하기 위한 목적으로 수행되었다. 일본과 교사의 자격제도, 자격 취득 및 승진제도, 교사의 자격기준, 정보교사의 자격 및 자격취득 방법을 비교한 결과 다음과 같은 개선방안을 제시하였다. 전문교과의 표시과목을 'Informatics'로 변경해야 한다. 정보교사의 전문성 강화를 위해 대학원 교육을 강화하고, 부전공 연수를 강화해야 한다. 교사의 전문성 함양에 도움을 주는 자격제도로 변경해야 한다. 본 연구에서 제안한 개선방안은 중등 정보교원의 질적 수준을 한 단계 높이는데 기여할 수 있을 것이다.

국립중앙도서관 주제명표목표의 고품질화 방안에 관한 연구 (A Study on Improvements for High Quality in National Library of Korea Subject Headings List)

  • 최윤경;정연경
    • 한국문헌정보학회지
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    • 제48권1호
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    • pp.75-95
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    • 2014
  • 본 연구의 목적은 2002년에 개발된 "국립중앙도서관 주제명표목표"의 용어 품질을 검토하여 개선 방안을 제안하는 것이다. 이를 위해 문헌 연구와 국내외 국가도서관의 주제명표목표 사례 조사, 국립중앙도서관 주제명 표목표의 주제명 및 관계 데이터 분석을 수행하였다. 본 연구 결과, 주제명 기술의 비일관성, 불분명하고 불필요한 관계 설정, 계층 관계 적용의 비일관성, 최신성 부족, 분류기호의 부정확한 기입, 신규 주제명의 중복 신청, 비우선어 및 미등록어 부여와 같은 문제점이 나타났다. 주제명표목표의 문제점을 중심으로, 주제명 정비, 서지 데이터 정비, 주제명표목 검토위원회 운영, 주제명 지침 보완을 고품질화 방안으로 제시하였다.

Link Quality Enhancement with Beamforming Using Kalman-based Motion Tracking for Maritime Communication

  • Kyeongjea Lee;Joo-Hyun Jo;Sungyoon Cho;Kiwon Kwon;Dong Ku Kim
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • 제18권6호
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    • pp.1659-1674
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    • 2024
  • Conventional maritime communication struggles to provide high data rate services for Internet of Things (IoT) devices due to the variability of maritime environments, making it challenging to ensure consistent connectivity for onboard sensors and devices. To resolve this, we perform mathematical modeling of the maritime channel and compare it with real measurement data. Through the modeled channel, we verify the received beam gain at buoys on the ocean surface. Additionally, leveraging the modeled wave motions, we estimate future angles of the buoy to use the Extended Kalman Filter (EKF) for design beamforming strategies that adapt to the evolving maritime environment over time. We further validate the effectiveness of these strategies by assessing the results from an outage probability perspective. focuses on improving maritime communication by developing a dynamic model of the maritime channel and implementing a Kalman filter-based buoy motion tracking system. This system is designed to enable precise beamforming, a technique used to direct communication signals more accurately. By improving beamforming, the aim is to enhance the quality of communication links, even in challenging maritime conditions like rough seas and varying sea states. In our simulations that consider realistic wave motions, you've observed significant improvements in link quality due to the enhanced beamforming technique. These improvements are particularly notable in environments with high sea states, where communication challenges are typically more pronounced. The progress made in this area is not just a technical achievement; it has broad implications for the future of maritime communication technologies. This paper promises to revolutionize the way we approach communication in maritime environments, paving the way for more reliable and efficient information exchange on the seas.

철도분야의 감성품질 요소 정립방향 (Advisable Direction of Sensitivity-Quality Factors on Railroad Sector)

  • 송민호;박재현;권순박;송용수
    • 한국철도학회:학술대회논문집
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    • 한국철도학회 2011년도 정기총회 및 추계학술대회 논문집
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    • pp.2250-2255
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    • 2011
  • There has been a growing interest toward railroad conjunction with opening of high-speed rail in 2004 and concurrent implementation of nation's green growth policies. Meanwhile, users' expectation on service of public transportation, especially railroad has been growing than since ever due to heightened quality of life, entering aging society, voice of equity for minorities, and greater interest in environments of communities. In order to come up with the expectations, actual improvements for user's convenience/comfort and its assessment strategies in terms of service quality level are necessary. This study defines the index of this aspect of service level as 'Sensitivity Quality'. This is conceived as one of the important factors to define travel cost as do the travel time and fare, but hardly taken into consideration when assessing a transportation system or policy-making for a transportation project. The elements included for the assessment of the sensitivity quality in this study are feeling of a ride, conformability and convenience what users feel and recognize using a train. This paper suggests that establishing sensitivity quality elements would contribute in foundation of assessing service quality and provide improved public transportation services through their scientific and objective development and management.

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