• Title/Summary/Keyword: Quality(0) factor

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An Empirical Study on the Quality Management for Port Services - Primarily on Busan Container Terminals - (항만서비스품질경영에 관한 실증연구 - 부산항 컨테이너터미널을 중심으로 -)

  • 신한원;최영로
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 2002.03a
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    • pp.1-11
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    • 2002
  • As the competition among the ports is extreme, the purpose of this study which intendsto keep sustainable competitive advantage in Busan Container Terminals through the quality management of port service is shown as the followings. First, the common factor of quality management activities In the part of domestic container port is to be analysed. secondly, the efforts for enhancing the standard of quality management is to be confirmed lastly the relationship of cause-effect among the source of quality management, quality management activities and quality management is to be clarified. An empirical study was carried out to examine how Busan Container Terminals view quality management activities by the provision of statistical evidence showing the efforts to enhance the standard of quality management, common factors of quality management activities and causal relationship among these factors. The data investigating the quality management for Busan Container Terminals were collected from 170 persons in charge of quality management for port services in Busan Container Terminals the use of questionnaire method and personal interviews. The Cronbach's $\alpha$ coefficient and factor analysis were used to analyze the reliability and the propriety of measured variables. Furthermore SEM method using AMOS 4.0 was used to analyze the cause-effect relationship among the source. activities and accomplishments of quality management representing the core concept of quality management system. The importance of this study is placed in the description of the theoretical and general system on the quality management when the domestic container terminals have activated to promote the quality management, and in suggesting the actual problem and settlement method which are directly helpful to the field, and It can be indicated as having its meaning on future research obect.

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Structural Relationships of Cognitive, Emotional, and Behavioral Evaluations of Coffee Shops (커피 전문점의 인지적, 감정적, 그리고 행위적 평가의 구조적 관계)

  • KIM, Jin-Young
    • The Korean Journal of Franchise Management
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    • v.13 no.3
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    • pp.31-43
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    • 2022
  • Purpose: Service quality is a topic of constant interest in marketing research and practitioners. Service quality is an important factor influencing performance even in the context of coffee shops, and research on service quality management strategies continues by coffee shop researchers and practitioners. The service quality of coffee shops is a source of competitive advantage and is an important factor in enhancing customer and business performance. This study aims to identify the effects of cognitive evaluation on emotional and behavioral responses using a cognitive-emotional-behavioral framework and SOR model in the coffee shop context. Cognitive evaluation (service quality) consists of tangibles, responsiveness, assurance, reliability, and empathy dimensions. Research design, data, and methodology: In the proposed model, positive and negative emotions and satisfaction mediate the relationship between service quality and money to spend and visit frequency. The data were collected from customers who visited a coffee shop within the last 1 month. The survey was conducted for about one month. Among a total of 300 distributed questionnaires 261 responses were used for data analysis. The data were analyzed using frequency analysis, measurement model analysis, and structural equation modeling analysis with SPSS 28.0 and SmartPLS 4.0. Results: Tangibles, responsiveness, assurance, and empathy had significant positive effects on positive emotion, while only reliability had a significant negative effect on negative emotion. Both positive and negative emotions had significant positive effects on customer satisfaction, but not on money to spend and visit frequency. Lastly, customer satisfaction had significant positive effects on money to spend and visit frequency. Conclusions: The study revealed the relative weight of cognitive factors on customer emotions and confirmed the validity of SOR model. The fact that tangibility is the most important factor in increasing positive emotions and reliability is the most important factor in reducing negative emotions provides a direction for emotional branding strategies using the service quality mix of coffee shops. This study confirmed the full mediating role of satisfaction between positive and negative emotions and consumer behaviors (money to spend and visit frequency). This infers that when a coffee shop increases customer satisfaction through customer emotion management, the customer's money to spend and visit frequency in the coffee shop increases.

HDTV Image Compression Algorithm Using Leak Factor and Human Visual System (누설요소와 인간 시각 시스템을 이용한 HDTV 영상 압축 알고리듬)

  • 김용하;최진수;이광천;하영호
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.19 no.5
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    • pp.822-832
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    • 1994
  • DSC-HDTV image compression algorithm removes spatial, temporal, and amplitude redundancies of an image by using transform coding, motion-compensated predictive coding, and adaptive quantization, respectively. In this paper, leak processing method which is used to recover image quality quickly from scene change and transmission error and adaptive quantization using perceptual weighting factor obtained by HVS are proposed. Perceptual weighting factor is calculated by contrast sensitivity, spatio-temporal masking and frequency sensitivity. Adaptive quantization uses the perceptual weighting factor and global distortion level from buffer history state. Redundant bits according to adaptation of HVS are used for the next image coding. In the case of scene change, DFD using motion compensated predictive coding has high value, large bit rate and unstabilized buffer states since reconstructed image has large quantization noise. Thus, leak factor is set to 0 for scene change frame and leak factor to 15/16 for next frame, and global distortion level is calculated by using standard deviation. Experimental results show that image quality of the proposed method is recovered after several frames and then buffer status is stabilized.

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Electrical properties of (Na,K)$NbO_3$-CdO ceramics ((Na,K)$NbO_3$-CdO세라믹스의 전기적 특성)

  • Yoo, Young-Bae;Moon, Byung-Kee;Park, Jong-Ho;Chung, Su-Tae
    • Proceedings of the Korean Institute of Electrical and Electronic Material Engineers Conference
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    • 2005.11a
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    • pp.204-205
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    • 2005
  • [ $(Na_{0.5},\;K_{0.5})NbO_3$ ] ceramics were studied as lead free Piezoelectric materials. The addition of CdO were enhanced the sinterability of the NKN ceramics. The $(Na_{0.5},\;K_{0.47}Cd_{0.02})NbO_3$ ceramics show that electromachanical coupling factor($k_p$) is 0.34and mechanical quality factor($O_m$) is 120.

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Piezoelectric and Dielectric Characteristics of Low Temperature Sintering PMN-PNN-PZT Ceramics According to the amount of PbO (PbO량에 따른 저온소결 PMN-PNN-PZT 세라믹스의 유전 및 압전특성)

  • Yoo, Ju-Hyun;Lee, Seok-Tae;Kim, Do-Hyung;Lee, Sang-Ho;Kim, Kook-Jin
    • Journal of the Korean Institute of Electrical and Electronic Material Engineers
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    • v.20 no.1
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    • pp.31-34
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    • 2007
  • In this study, in order to develop multilayer ceramics vibrator for ultrasonic nozzle, PMN-PNN-PZT ceramics were fabricated using $Li_{2}CO_{3}-Na_{2}_CO_{3}$ as sintering aids and their piezoelectric and dielectric characteristics were investigated according to the amount of PbO. With increasing PbO contents, secondary phases were increased and phase structure was changed from tetragonal structure to rhombohedral structure and also electromechanical coupling factor was linearly decreased. At the composition ceramics with the sintering temperature of $870^{\circ}C$ and 1 mol% excess PbO, density, electromechanical coupling factor, dielectric constant, piezoelectric d constant and mechanical quality factor showed the optimum value of $7.879\;g/cm^{3}$, 0.55, 1149, 328 pC/N, 1224, respectively for multilayer ceramics vibrator application for ultrasonic nozzle.

Service quality, satisfaction, and behavioral intention in home delivered meals program

  • Joung, Hyun-Woo;Kim, Hak-Seon;Yuan, Jingxue Jessica;Huffman, Lynn
    • Nutrition Research and Practice
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    • v.5 no.2
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    • pp.163-168
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    • 2011
  • This study was conducted to evaluate recipients' perception of service quality, satisfaction, and behavioral intention in home delivered meals program in the US. Out of 398 questionnaires, 265 (66.6%) were collected, and 209 questionnaires (52.5%) were used for the statistical analysis. A Confirmatory Factor Analysis (CFA) with a maximum likelihood was first conducted to estimate the measurement model by verifying the underlying structure of constructs. The level of internal consistency in each construct was acceptable, with Cronbach's alpha estimates ranging from 0.7 to 0.94. All of the composite reliabilities of the constructs were over the cutoff value of 0.50, ensuring adequate internal consistency of multiple items for each construct. As a second step, a Meals-On-Wheels (MOW) recipient perception model was estimated. The model's fit as indicated by these indexes was satisfactory and path coefficients were analyzed. Two paths between (1) volunteer issues and behavioral intention and (2) responsiveness and behavioral intention were not significant. The path for predicting a positive relationship between food quality and satisfaction was supported. The results show that having high food quality may create recipient satisfaction. The findings suggest that food quality and responsiveness are significant predictors of positive satisfaction. Moreover, satisfied recipients have positive behavioral intention toward MOW programs.

Quality Characteristics of Cookies Added with Guava(Psidium guajava L.) Leaf Powder (구아바 잎 분말을 첨가한 쿠키의 품질 특성)

  • Jeong, Eun-Ja;Kim, Kwan-Pil;Bang, Byung-Ho
    • The Korean Journal of Food And Nutrition
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    • v.25 no.2
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    • pp.317-323
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    • 2012
  • We investigated the quality characteristics of cookies prepared after the addition of various concentration of used guava leaf powder(0%, 1%, 3%, 5%, all w/w) as a substitute for flour. In this study, as guava leaf powder concentration rose, there was a decrease in the water content level. In addition, color, spread factor, hardness and sensory evaluation of the cookies were examined. The results showed that with an increase in guava leaf powder concentration, the L value decreased significantly, while the values for a and b of cookies increased when more guava leaf power was added to cookies. The spread factor of cookies decreased, but the hardness of cookies increased significantly, as guava leaf powder concentration increased. Cookies containing 0% and 3% of guava leaf powder showed a similar sensory evaluation score in terms of color, taste and flavor of the cookies. In the case of texture and overall consumer acceptability, cookies with 3% of guava leaf powder showed the highest score.

Productivity effects of Hanwoo genetic improvement program

  • Jae Bong Chang;Sanghyen Chai
    • Korean Journal of Agricultural Science
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    • v.50 no.4
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    • pp.869-881
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    • 2023
  • A genetic improvement program in Korea was implemented to improve the performance of Hanwoo cattle by generating livestock with genetically desirable economic characteristics. In particular, in response to external changes, such as the expansion of Free Trade Agreement (FTA), the livestock genetic improvement program has increased farm income by improving the productivity and quality of Hanwoo cattle. Using production cost data from Statistics Korea, the total input and output indices of Hanwoo feeding cattle from 2008 - 2021 were estimated and the growth and productivity changes were analyzed. The productivity change measures results were used to estimate the cumulative effects of the Hanwoo genetic improvement program on quality improvement, another purpose of the program, using a finite distributed lag model. The average annual increase in output (market weight) of Hanwoo was 0.9%. However, total input increased by 1.6%, resulting in a 0.6% decline in total factor productivity. In contrast, the Hanwoo genetic improvement program contributed significantly to the production of high quality beef, rather than contributing to improved productivity of the cattle. Hanwoo carcass weight, which is used as a performance indicator for the livestock genetic improvement program, has significantly improved and is projected to increase at a slower rate. The collective findings indicate the need for new performance indicators that can comprehensively indicate the performance of the genetic improvement of Hanwoo.

Factor Analysis of Linear Type Traits and Their Relation with Longevity in Brazilian Holstein Cattle

  • Kern, Elisandra Lurdes;Cobuci, Jaime Araujo;Costa, Claudio Napolis;Pimentel, Concepta Margaret McManus
    • Asian-Australasian Journal of Animal Sciences
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    • v.27 no.6
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    • pp.784-790
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    • 2014
  • In this study we aimed to evaluate the reduction in dimensionality of 20 linear type traits and more final score in 14,943 Holstein cows in Brazil using factor analysis, and indicate their relationship with longevity and 305 d first lactation milk production. Low partial correlations (-0.19 to 0.38), the medium to high Kaiser sampling mean (0.79) and the significance of the Bartlett sphericity test (p<0.001), indicated correlations between type traits and the suitability of these data for a factor analysis, after the elimination of seven traits. Two factors had autovalues greater than one. The first included width and height of posterior udder, udder texture, udder cleft, loin strength, bone quality and final score. The second included stature, top line, chest width, body depth, fore udder attachment, angularity and final score. The linear regression of the factors on several measures of longevity and 305 d milk production showed that selection considering only the first factor should lead to improvements in longevity and 305 milk production.