• Title/Summary/Keyword: Qualitative Methodology

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A Study for the Service Quality Audit System Development based on the Analysis of Airline Cabin Service Process (항공사 기내서비스 프로세스분석에 근거한 서비스품질 감사시스템개발에 관한 연구)

  • Lee, Chi-Min;Kim, Youn-Sung
    • Journal of Korean Society for Quality Management
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    • v.40 no.3
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    • pp.406-414
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    • 2012
  • Purpose: In this study, we developed a service quality audit system through analyzing service processes of airlines' cabin service. Methods: Applying the qualitative approach to service processes analysis; 'service blueprint' methodology was developed, providing airlines a blueprint for cabin service and applying the quantitative service quality audit approach called 'walk-through audit', an audit methodology tailored to airline cabin service called PCPA (Passenger Cabin Patrol Audit) was developed. Results: This study tried to apply both the qualitative and the quantitative methodologies to develop service quality audit checklist and tried to develop details to systemize them into a new methodology. Conclusion: This study will be helpful for Airline services improvement by providing 'service quality audit model', so as to find out the problems and share those with the stakeholders.

A Cross-case Analysis of the Use of Qualitative Research Methods in Mathematics Education Focusing on Series E Journal: Exploring to Current Practices and Future Possibilities

  • Jangham Na
    • Research in Mathematical Education
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    • v.26 no.2
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    • pp.63-82
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    • 2023
  • In the context of Korean educational research, the number of qualitative research studies has gradually increased since 2000. It has become one of the most important research methods today. The field of math education is no exception to this trend, and qualitative approaches are now becoming one of the main research methods. This increase in qualitative research has contributed to the provision of detailed information about educational practice, but at the same time, the overall level of credibility in the results of qualitative research seems to be lower than that of quantitative research. This study started with the problem consciousness that the number of qualitative studies is increasing in the field of mathematical education, but there is a lack of discussion on the methodology of applying qualitative research methods. In this study, among the papers published in the journal related to mathematical education, papers using a qualitative approach are analyzed focusing on cross-case analysis. Based on the analysis results, the tendency to use qualitative approaches is diagnosed, ways of improving the validity and trustworthiness of qualitative research results in the field of mathematical education are examined, and implications and suggestions are presented.

Qualitative Content Approach: Impact of Organizational Climate on Employee Capability

  • KANG, Eungoo
    • East Asian Journal of Business Economics (EAJBE)
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    • v.9 no.4
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    • pp.57-67
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    • 2021
  • Purpose - The corporate culture's energy is recognized to go through the company and facilitate a new balance to realize success, which means that the culture in an environment of various organizations affects the performance of its employees. The purpose of the current research is to investigate the impact of organizational culture on employee performance. Research design, data, and methodology - The current research conducted a qualitative content analysis. The primary research approach applied by qualitative content analysis is an inductive methodology, and this approach is a type of reasoning that seeks the application of logic, which later helps develop a theory that will guide the future research. Result - Research findings of the present study indicated that five solutions to the problems encountered through the execution of culture are attached to how effective the organizational culture are when workers execute. Thus, culture is realized to boost structure, because the structure of an organization elevates the behavior of the organization. Conclusion - Workers will be aware of both the negative and positive implications of executing culture in the organization. Therefore, organization managers must learn that various employees are vital people in their vicinity, and creating a culture that would make a good rapport with them is vital.

A Trend Analysis on the Qualitative Research of Dental Hygiene in Korea (2000~2023)

  • An-Na Yeo;Yang-Keum Han
    • Journal of dental hygiene science
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    • v.24 no.3
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    • pp.160-170
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    • 2024
  • Background: This study aimed to analyze trends in qualitative research within the field of dental hygiene, focusing on papers published in Korean journals from 2000 to 2023. As dental hygienists play a crucial role in preventive oral health, understanding the breadth and depth of qualitative research in this field is essential for advancing practice and education. Methods: This descriptive survey research study analyzed 23 qualitative studies using the Consolidated Criteria for Reporting Qualitative Research (COREQ) as a framework. Studies were selected through a comprehensive search of Korean databases. The analysis covered research topics, participant types, methodological approaches, and adherence to COREQ domains, including "Research Team and Reflexivity," "Study Design," and "Analysis and Findings." Results: The analysis revealed that most studies employed a phenomenological methodology (36.4%). Additionally, 87.0% of the studies mentioned Institutional Review Board (IRB) approval and only 8.7% utilized qualitative data analysis software. The studies primarily focused on oral care for the elderly, communication, and the experiences of dental hygienists. Furthermore, 95.7% of the studies included participant quotations, but only 56.5% checked data saturation. Conclusion: This study highlights the need for a more diverse methodological approach in dental hygiene research. Journals should also emphasize strict adherence to IRB guidelines and encourage the use of qualitative data analysis software to enhance the rigor of research. By strengthening the systematic foundation of qualitative research in dental hygiene, the field can better address clinical challenges and expand the understanding of dental hygienists' work environments.

Process Improvement in Software Companies: A Live Study at Motorola

  • Kumari, Neeraj
    • The Journal of Industrial Distribution & Business
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    • v.7 no.1
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    • pp.11-14
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    • 2016
  • Purpose - The study aims to show the successful application of Six Sigma in software companies for process improvement. Research design, data and methodology - A mixed methodology has been used which include both qualitative and quantitative research. In the qualitative research methodology part, a detailed and comprehensive literature study have been carried out. The literature study consists of articles, books, web materials, discussion forms and others. In the quantitative research methodology part, interviews have been conducted. Results - Six sigma is the practical application of a theoretical statistical measurement that equates to 3.4 defects per million opportunities -a position of practically zero defects for any process or service. Initially originating in Motorola Inc. in 1985 as a response to drastic quality improvement pressures from the threat of Japanese competition, it quickly gained many followers particularly G.E., Allied Signal, Ford Motor Company etc. and more recently attentions have shifted to service environments. There are still some problems and misconceptions existed about the applicability of Six Sigma in software companies. Conclusions - The paper concludes that Six Sigma can bring large benefits for software companies too. Furthermore, software companies have already started to implement Six Sigma approach, like Ericsson, Tata Consultancy Service, etc.

Qualitative Methodology and Ethnographic Research Method (질적 연구 방법론과 일상생활 기술적 연구방법)

  • 유은광
    • Journal of Korean Academy of Nursing
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    • v.23 no.4
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    • pp.713-725
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    • 1993
  • This paper presents methodological paradigms : quantitative positivistic (logical empiricism) as the received tradition in the scientific inquiry and qualitative naturalistic (post -positivism or nataralism) as a new paradigm in the Kuhnian sense. Various kind of qualitative methods under the umbrella term, qualitative inquiry, were briefly introduced. Details on the definition, epistemology, naming of subject, field technique (participant observation and ethnographic interview) of ethnographic research method as an adequate method for studying on the unique nursing phenomena in Korean culture were done. Besides, the concept of triangulation, issues on the methododogical paradigm, a criteria for rigor of qualitative naturalistic inquiry were mentioned.

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A Qualitative Research on Women Marriage Immigrants' Marital Life: Beyond Objectified Typification (여성 결혼이민자의 결혼생활에 관한 질적 연구: 대상화된 전형화를 넘어서기)

  • Park, So-Young
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.16 no.3
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    • pp.1773-1784
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    • 2015
  • This study aims to explore the meaning of marital life from the point of women marriage immigrants through the phenomenological qualitative methodology by Giorgi. Results showed that the meaning of marriage life were 'love, the attraction of various colors','husband, really good person', 'the reality', 'child: stability, pleasure and hardship','husband demanding Korean women's life', 'difficult and good in-laws', 'marriage is my power', 'community beyond marriage life'. The meaning that participants experienced was living like Korean woman with really good husband in unfamiliar and afraid society. This meaning was beyond the objectified negative typification of women marriage immigrant.

The Role of Retail Beauty Workers to Enhance Green Supply Chain Management in the Beauty Industry

  • Eun-Jung SHIN
    • Journal of Distribution Science
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    • v.21 no.10
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    • pp.97-107
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    • 2023
  • Purpose: The primary objective of the present study is to investigate the contribution of retail beauty workers toward improving 'Green Supply Chain Management' (GSCM) within the beauty sector, and to address the following research inquiry: What are the responsibilities and contributions of retail beauty workers in the promotion and implementation of GSCM practices within the beauty industry? Research design, data, and methodology: The research methodology for this study was employed in investigating the current literature dataset and conducting qualitative literature analysis (Peer-reviewed journal articles and books). This study provides a comprehensive account of the data collection procedure and clear process employed for data analysis. Results: According to the qualitative textual analysis based on comprehensive literature analysis, the crucial aspects of retail beauty workers' contribution to enhancing GSCM within the beauty industry are following: (1) Promote green products, (2) provide green customer education, (3) Provision of environmental friendly services, and (4) Involvement in reducing green waste. Conclusions: All in all, through this process, four distinct roles were identified, which retail beauty workers can assume to facilitate the implementation of GSCM practices. This entails effectively advocating for environmental friendly products to customers by showcasing their value, attractiveness, and appropriateness in meeting customers' requirements and preferences.

A Methodological Consideration on the Evidence-Based Design related to Health Effects (치유효과와 관련한 근거중심설계에 관한 방법론적 고찰)

  • Min, Sang-Choong
    • Journal of The Korea Institute of Healthcare Architecture
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    • v.17 no.2
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    • pp.35-44
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    • 2011
  • The aim of this study is to review the literature addressed the methodology to measure and evaluate the health outcomes as evidences for health benefits through the study on the healing environment, garden, therapeutic garden and viewing landscape and so forth. The research methods and measures used to assess health effects in the reviewed studies have applied in a different way ranged from quantitative methods (physical measures or quantitative observations) to qualitative methods (qualitative observations and surveys). In a literature review of research articles on the health outcomes have been found various research methods and measures used to assess health effects. This study will be concentrated mainly on methodological considerations in order to find the significant evidences related to evidence-based design (EBD). Future research should build the body of methodological knowledge to find more empirical evidences as sound scientific data and to improve the effectiveness of design interventions.

A Study on the History and the Future Improvement of Environmental Impact Assessment in Korea (우리나라 환경영향평가제도의 발전과정과 개선방안에 관한 연구)

  • Lee, Mu-Choon
    • Journal of Environmental Impact Assessment
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    • v.9 no.1
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    • pp.47-59
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    • 2000
  • The Environmental Impact Assessment(EIA) System has grown up as an adult today in Korea(ROK). It seems that we have only focused on the specific and technical aspects of the assessment without looking at the whole concept during the past 20 years. Thus we have accomplished quantitative growth but not qualitative development at all. This is the right time we should reconstruct the concept and move into the step for qualitative development. It is expected that the corpulence of the EIA system would be enlarged due to the introduction of integrated impact assessment system. It is necessary to introduce a newly designed method into the EIA methodology and improve the Environmental Impact Assessment based on in order to accomplish and manage more effective EIA system. To the conclusion, it is highly necessary to formulate a wholly new system which can be useful to improve the existing various systems and to follow the fundamental concept of EIA.

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