• Journal of Wetlands Research
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• v.3 no.2
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• pp.119-131
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• 2001

This study uses HEC-RAS for the quantitative aspects and the QUAL2E model for the qualitative aspects of the flow of urban streams, where the natural recovery system is applied. The instream flow of the small streams is estimated using the numerical model by verifying the existing data with the acquired data. The characteristics of the model reach place more weight on the drought discharge around the ordinary discharge, and this is caused by the natural recovery system that maintains the existing bank. The data of direct discharge to the sewage treatment plant through the inception pipe, BOD, DO, temperature, and so forth, are the official data from the department of environment. Considering the characteristics of small streams, the factors for the QUAL2E model are estimated with the focus on the hydraulic conditions and the stream view. This study proposes the future improvements for the natural recovery system by investigating the practical use of the waterfront and the application of the proper instream flow. Also, the hydraulic and hydrological investigation of the covering rate by the natural vegetation and the meandering by the varying river way is performed.

• Journal of Environmental Impact Assessment
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• v.18 no.1
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• pp.1-9
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• 2009

Even though the center of Cheongju city needs redevelopment because of a doughnut phenomenon, it has to be permitted within the environmental carrying capacity like a target water quality proposed on the Total maximum daily loads(TMDL) of Musim and Miho river watersheds. The aim of in this study is to identify the limit of redeveloping Cheongju downtown after analyzing its environmental carrying capacity using QUAL2E model. As a result of modeling various scenarios, the water quality of Musin river was shown that $BOD_5$ is 2.3mg/L which is the target water quality in the double of existing development plan of the Cheongju downtown. The water quality of Miho river was $BOD_5$ 3.97mg/L which is less than the target water quality of Miho B watershed in the same condition. Therefore, this means that the limit of redevelopment within the environmental carrying capacity of cheongju downtown was estimated to be the double of existing development plan.

• Journal of Environmental Health Sciences
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• v.30 no.5 s.81
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• pp.449-454
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• 2004

This study is to calculate Allocation of Pollution Discharges by administrative region for the TMDL (Total Maximum Daily Load) on Tamjin River. TMDL has the water quality target and value ($BOD_5$, 1 ppm) and is calculated by the QUAL2E model. The expected TMDL for Tamjin River is 1,532,360 kg/day. The calculation showed that the main pollutants are due to the non-point sources in Tamjin River and the aqua-farms are another important sources near the bay. And sources from population and livestock should be reduced, especially aqua-farm source should be managed and eliminated first which is over 14,000 ton/day.

• Journal of Korean Society on Water Environment
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• v.28 no.3
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• pp.359-366
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• 2012

Accurate predictions about the water quality of a river have great importance in identifying in-stream flow and water supply requirements and solving relevant environmental problems. In this study, the effect of water release from upstream dam on the downstream water quality has been investigated by applying a hydological model combined with QUAL2E to Geum River basin. The ESP (Ensemble Stream Prediction) method, which has been validated and verified by lots of researchers, was used to predict reservoir and tributary inflow. The input parameters for a combined model to predict both hydrological characteristics and water quality were identified and optimized. In order to verify the model performance, the simulated result at Gongju station, located at the downstream from Daecheong Dam, has been compared with measured data in 2008. As a result, it was found that the proposed model simulates well the values of BOD, T-N, and T-P with an acceptable reliability.

• Water for future
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• v.29 no.3
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• pp.177-186
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• 1996

QUAL2E model was applied to assess the water quality variations due to dredging of the bottom deposit in the downstream of the Nakdong River. A variedflow analysis was performed for the reach of Namji to Nakdong Estuary to estimate the hydraulic parameters. BFGS (Broyden-Fletcher-Goldfarb-Shanno) method was applied to determine the optimum reaction parameters and model verrification was performed based on these. Water quality modeling of dredging effects for BOD and DO in the reach was performed under low and average flow conditions and alternatives. It revealed that dredging had significant effedcts on the improvement of water quality in the reach.

• Water for future
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• v.29 no.4
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• pp.131-138
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• 1996

The objective of this study is to develop an optimal operation model for the sewage treatment plants using nonlinear programming (NLP) technique and the QUAL2E model. The model finds the minimum-cost operation of sewage treatment plants while satisfying all design constraints and water quality (BOD) standard. The model is applied to four sewage treatment plants in Han River for the city of Seoul. It has been found that optimal operation schedule for the sewage treatment plants can be computed and it is more economic to operate the plants according to the schedule which satisfies the water quality constraints in the river. In addition, the water quality in the river can be predicted using the model under the treatment policy.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.9 no.3
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• pp.771-778
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• 2008

Effects of establishments of more sewer systems on water quality in Nam River, Deokchun River, and Jinyang Lake were analyzed for various scenarios using QUAL2E, WASP 7 water quality model. Three different scenarios were tested: 1) 20.8% of sewer diffusion rate which is same to the existing condition. 2) Expansion of sewer system to 65.2% which would emit less pollutants, BOD 2350.5 kg/d, TN 216.0 kg/d, TP 44.0kg/d. 3) Pollutants emission to maintain first grade water quality in Nam River, Jinyang Lake, BOD and TN in the case 2 were 7.69%, 2.10% lower than those in the case 1 in the Nam River. And in the Jinyang Lake, BOD, TN, and TP in the case 2 were 10.25%, 1.37%, 2.94% lower than those in the case 1. However the simulations showed that water quality could not hold down first grade water quality standard level with the establishments of more sewer systems. To satisfy the criteria in the Nam River and Jinyang Lake, BOD emission must be reduced 27.2%, 37.05% compared to those in the case 1.

• Korean Journal of Environmental Agriculture
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• v.10 no.1
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• pp.67-75
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• 1991

The QUAL-II E Model was applied to predict the water quality of the Mankyong drainage System, and lead to following conclusion. 1. The difference between computed and measured BOD at the M-3 (Bakgugeong) station was within 10%, indicating that the application of the QUAL-IIE Model for the prediction of water quality was satisfactory thus far. 2. The application of the model states that the discharge of concentrated pollutants at the M-1 station on the Jeonju stream, located 41Km upstream from the estuary, causes the worst problems. The sluice which extends residence time and enlarges watery surface improves water quality by a Self-purification process at the M-3 station, 28km upstream from the estuary. 3. The accuracy of the model diminished when this model was applied on the estuary downstream of the sluice. Hence, the application of the model on the estuary needs to be used with caution. 4. Among the conputed water quality parameters, BOD is the worst problem. At the M-3 station, BOD is computed to be 26.6 mg/1 in 1996, 30.7 mg/1 in 2,001, 33.0 mg/l in 2006, and 37.5 mg/1 in 2011. When preventive measures against water pollution are not properly exercised, severe problems in irrigation and water resources are expected. This study will be of used in the selection of irrigation water intake points, the criteria of effluent treatment, the management of water resources, and the establishment of water quality managemont policy.

• Journal of Environmental Science International
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• v.10 no.2
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• pp.119-127
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• 2001

The Keum river is one of the important river in Korea and has a drainage area of 9,873$\textrm{km}^2$. The Keum river is deepening pollution state due to development of the lower city and construction of a industrial complex. The water quality of the Keum river come to eutrophication state and belong to III grade of water quality standard. The concentration BOD in river is affected by the organic loading from a tributary and the algae biomass that largely happen to under eutrophication state. In the eutrophic water mass such as the Keum river, the autochthonous BOD was very important part for making a decision of water quality management, because it was accounted for majority of the total BOD. The purpose of this study was to survey the chatacteristics of water quality in summer and to estimate reaction coefficient. Also, we studied to correlationship between chlorophyll a and BOD(COD) for estimation of the autochthonous BOD. The correlationship between chlorophyll a and BOD(COD) were obtained through the culture experiment of phytoplankton in the laboratory. The results of this study may be summarized as follows ; The characteristics of water quality in summer were belong to III~IV grade of water quality standard as BOD and nutritive condition is very high. The BOD, ammonia nitrogen and phosphate loadings in Miho stream which inflowing untreated sewage from Chungju city was occupied with 64.07%, 26.36%, 46.08%, respectively. Maximum nutrient uptake (Vmax) was 0.4400$\mu$M/hr as substrate of ammonia nitrogen, 0.1652$\mu$M/hr as substrate of phosphate. Maximum specific growth rate ($\mu$max) was 1.2525$hr^{-1}$ as substrate of ammonia nitrogen, 1.5177$hr^{-1}$ as substrate of phosphate. The correlation coefficient between chlorophyll a and BOD by the culture experiment were found to be 0.911~0.935 and 0.942~0.947 in the case adding nutrient and no adding nutrient, respectively. The correlation coefficient between chlorophyll a and COD through the culture experiment were found to be 0.918~0.977 and 0.880~0.931 in the case adding nutrient and no adding nutrient, respectively. The autochthonous BOD(COD) was estimated to the relationship between BOD(COD) and chlorophyll a. The regression equation were found to be autochthonous BOD=(0.045~0.073)${\times}chlorophyll$ a and autochthonous $COD=(0.137~0.182){\times}chlorophyll$ a.

• Journal of Distribution Research
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• v.15 no.3
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• pp.71-110
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• 2010

1. Introduction Today Internet is recognized as an important way for the transaction of products and services. According to the data surveyed by the National Statistical Office, the on-line transaction in 2007 for a year, 15.7656 trillion, shows a 17.1%(2.3060 trillion won) increase over last year, of these, the amount of B2C has been increased 12.0%(10.2258 trillion won). Like this, because the entry barrier of on-line market of Korea is low, many retailers could easily enter into the market. So the bigger its scale is, but on the other hand, the tougher its competition is. Particularly due to the Internet and innovation of IT, the existing market has been changed into the perfect competitive market(Srinivasan, Rolph & Kishore, 2002). In the early years of on-line business, they think that the main reason for success is a moderate price, they are awakened to its importance of on-line service quality with tough competition. If it's not sure whether customers can be provided with what they want, they can use the Web sites, perhaps they can trust their products that had been already bought or not, they have a doubt its viability(Parasuraman, Zeithaml & Malhotra, 2005). Customers can directly reserve and issue their air tickets irrespective of place and time at the Web sites of travel agencies or airlines, but its empirical studies about these Web sites for reserving and issuing air tickets are insufficient. Therefore this study goes on for following specific objects. First object is to measure service quality and service recovery of Web sites for reserving and issuing air tickets. Second is to look into whether above on-line service quality and on-line service recovery have an impact on overall service quality. Third is to seek for the relation with overall service quality and customer satisfaction, then this customer satisfaction and loyalty intention. 2. Theoretical Background 2.1 On-line Service Quality Barnes & Vidgen(2000; 2001a; 2001b; 2002) had invented the tool to measure Web sites' quality four times(called WebQual). The WebQual 1.0, Step one invented a measuring item for information quality based on QFD, and this had been verified by students of UK business school. The Web Qual 2.0, Step two invented for interaction quality, and had been judged by customers of on-line bookshop. The WebQual 3.0, Step three invented by consolidating the WebQual 1.0 for information quality and the WebQual2.0 for interactionquality. It includes 3-quality-dimension, information quality, interaction quality, site design, and had been assessed and confirmed by auction sites(e-bay, Amazon, QXL). Furtheron, through the former empirical studies, the authors changed sites quality into usability by judging that usability is a concept how customers interact with or perceive Web sites and It is used widely for accessing Web sites. By this process, WebQual 4.0 was invented, and is consist of 3-quality-dimension; information quality, interaction quality, usability, 22 items. However, because WebQual 4.0 is focusing on technical part, it's usable at the Website's design part, on the other hand, it's not usable at the Web site's pleasant experience part. Parasuraman, Zeithaml & Malhorta(2002; 2005) had invented the measure for measuring on-line service quality in 2002 and 2005. The study in 2002 divided on-line service quality into 5 dimensions. But these were not well-organized, so there needed to be studied again totally. So Parasuraman, Zeithaml & Malhorta(2005) re-worked out the study about on-line service quality measure base on 2002's study and invented E-S-QUAL. After they invented preliminary measure for on-line service quality, they made up a question for customers who had purchased at amazon.com and walmart.com and reassessed this measure. And they perfected an invention of E-S-QUAL consists of 4 dimensions, 22 items of efficiency, system availability, fulfillment, privacy. Efficiency measures assess to sites and usability and others, system availability measures accurate technical function of sites and others, fulfillment measures promptness of delivering products and sufficient goods and others and privacy measures the degree of protection of data about their customers and so on. 2.2 Service Recovery Service industries tend to minimize the losses by coping with service failure promptly. This responses of service providers to service failure mean service recovery(Kelly & Davis, 1994). Bitner(1990) went on his study from customers' view about service providers' behavior for customers to recognize their satisfaction/dissatisfaction at service point. According to them, to manage service failure successfully, exact recognition of service problem, an apology, sufficient description about service failure and some tangible compensation are important. Parasuraman, Zeithaml & Malhorta(2005) approached the service recovery from how to measure, rather than how to manage, and moved to on-line market not to off-line, then invented E-RecS-QUAL which is a measuring tool about on-line service recovery. 2.3 Customer Satisfaction The definition of customer satisfaction can be divided into two points of view. First, they approached customer satisfaction from outcome of comsumer. Howard & Sheth(1969) defined satisfaction as 'a cognitive condition feeling being rewarded properly or improperly for their sacrifice.' and Westbrook & Reilly(1983) also defined customer satisfaction/dissatisfaction as 'a psychological reaction to the behavior pattern of shopping and purchasing, the display condition of retail store, outcome of purchased goods and service as well as whole market.' Second, they approached customer satisfaction from process. Engel & Blackwell(1982) defined satisfaction as 'an assessment of a consistency in chosen alternative proposal and their belief they had with them.' Tse & Wilton(1988) defined customer satisfaction as 'a customers' reaction to discordance between advance expectation and ex post facto outcome.' That is, this point of view that customer satisfaction is process is the important factor that comparing and assessing process what they expect and outcome of consumer. Unlike outcome-oriented approach, process-oriented approach has many advantages. As process-oriented approach deals with customers' whole expenditure experience, it checks up main process by measuring one by one each factor which is essential role at each step. And this approach enables us to check perceptual/psychological process formed customer satisfaction. Because of these advantages, now many studies are adopting this process-oriented approach(Yi, 1995). 2.4 Loyalty Intention Loyalty has been studied by dividing into behavioral approaches, attitudinal approaches and complex approaches(Dekimpe et al., 1997). In the early years of study, they defined loyalty focusing on behavioral concept, behavioral approaches regard customer loyalty as "a tendency to purchase periodically within a certain period of time at specific retail store." But the loyalty of behavioral approaches focuses on only outcome of customer behavior, so there are someone to point the limits that customers' decision-making situation or process were neglected(Enis & Paul, 1970; Raj, 1982; Lee, 2002). So the attitudinal approaches were suggested. The attitudinal approaches consider loyalty contains all the cognitive, emotional, voluntary factors(Oliver, 1997), define the customer loyalty as "friendly behaviors for specific retail stores." However these attitudinal approaches can explain that how the customer loyalty form and change, but cannot say positively whether it is moved to real purchasing in the future or not. This is a kind of shortcoming(Oh, 1995). 3. Research Design 3.1 Research Model Based on the objects of this study, the research model derived is