• 유통과학연구
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• 제20권1호
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• pp.13-26
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• 2022

Purpose: The Covid-19 pandemic has accelerated and triggered changes in online shopping especially in an emerging market. This paper develops a modification of SERVQUAL model to examine the relationship between individual dimensions of e-service quality, online trust and purchase intentions in singular online shopping platform. Research design, data and methodology: Data from an online survey of 385 Lazada's shoppers were used to test the research model. The structural equation modeling technique was performed to test the research model. Results: The analytical results revealed that five dimensions of e-service quality were positively correlated with one another whereas some dimensions were negatively correlated with purchase intentions. The results of this study provide new insight into the literature as well as practical implications for marketers especially in Thai online market. Conclusion: This study develops the instrument dimensions of e-service quality through modifying the SERVQUAL model to examine the e-commerce context and to testify how these individual dimensions are interlinked with one another. It also suggests that responsiveness has two-sided affects that in responses which are too prompt and insistent could make the customer feel uncomfortable and perhaps ending up with no interaction and transaction.

• Journal of Information Technology Applications and Management
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• 제31권2호
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• pp.35-49
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• 2024

With the development of e-commerce, live streaming e-commerce, as an emerging marketing method, is on the rise. It integrates various ways of information delivery, providing consumers with unprecedented shopping experiences, particularly through its interactive nature, which can increase audience engagement and immersion. This study delves into how interactive elements in live streaming e-commerce influence consumer emotions and purchase intentions. By employing literature review and empirical analysis methods, we analyzed various interactive factors in the live streaming e-commerce environment and revealed the process through which these factors stimulate audience emotions and lead to specific purchasing behaviors. The results confirm that the interactive appeal of live streaming e-commerce significantly influences consumers' positive emotional responses, consequently enhancing purchase intentions. This study aims to explore the relationship between the interactive features of live streaming e-commerce and consumer emotional responses and purchase intentions, thereby filling theoretical gaps in the field of live streaming e-commerce and proposing new marketing theories. Additionally, by analyzing how interactive features stimulate consumers, optimal live content strategies can be proposed for live streaming e-commerce platforms and hosts, thus aiding in the improvement of marketing strategies and sales effectiveness.

• 소비문화연구
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• 제15권3호
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• pp.67-90
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• 2012

소비자는 건강식품을 구매할 때, 건강관련 식품표시 뿐 아니라, 제품의 맛과 가격을 함께 고려하고, 과거구매경험과 주변 사람들의 의견에 영향을 받는다. 본 연구는 이러한 점에 초점을 맞추어 계획적 행동이론의 모형에 맛, 건강 기대도와 가격수용도 등의 구매 전 품질평가 변수와 제품사용태도, 과거구매경험 변수를 추가하고, 구조방정식모형 분석을 통해 제품 선택 시 건강관련 식품표시의 영향을 살펴보았다. 건강관련 식품표시는 유기가공표시, 영양강조표시, 식품첨가물표시로 구성하였고, 자녀용으로 슬라이스 치즈를 월 1회이상 구입하는 기혼여성 300명을 대상으로 온라인으로 설문조사를 수행하였다. 본 연구결과, 건강관련 식품표시에 대한 인식은 맛과 건강에 대한 기대와 가격수용도를 높여 제품사용 및 구매태도와 구매의도에 긍정적 영향을 미쳤다. 특히, 건강관련 식품표시를 인식하는 것만으로도 별도의 품질평가 없이 제품사용에 대한 호의적 태도가 형성되는 것으로 나타났다. 가격수용도는 제품사용 및 구매태도에, 과거구매경험은 제품사용 및 구매태도와 구매의도에 직접적으로 정적인 영향을 미쳐 계획적 행동이론 확장모형의 주요 변수로 파악되었다. 또한, 구매의도에 가장 큰 영향을 미치는 변수는 제품구매태도로 나타났고, 지각된 행동통제의 구매의도에 대한 영향은 유의하지 않았다. 본 연구는 계획적 행동이론을 기반으로 맛, 가격 등 구매 전 품질평가와 과거구매경험 변수를 포함하여 건강관련 식품표시와 제품선택에 대한 새로운 이론적 틀을 구축하였다는 점에서 의의가 크다.

• Human Ecology Research
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• 제55권5호
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• pp.507-526
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• 2017

To infer the true state of a regional product's attributes, consumers use the image they have of the product's region of origin; however, products may have multiple countries of origin in their design, branding, sourcing and manufacturing becuase more products are increasingly a result of multi-firm and multi-country efforts. We examined how the country-of-origin image (country image and product image) affect international consumers' perceived value (function value and symbolic value) and purchase intentions of made-in China goods by extending and deepening the flexible model. Second, to investigate the differences of COO effects according to different types of country-of-origin we divided the traditional country-of-origin into two components: country-of-manufacture (COM) and country-of-brand (COB). We then explore how the impact of China's country image on consumers' perceived value and purchase intentions varies when China is the COM or COB of the same product. Six hypotheses were proposed to test our anticipations. We recruited 800 Korean adult consumers who previously purchased made-in China products to participate in the online investigation. Data analyses were conducted with confirmatory factor analysis and structural equation modeling using SPSS and AMOS. The main results are discussed as follows. First, the effects of China's COO image on Korean consumers' perceived value and purchase intentions vary when China is the COM or COB of a product. Second, a positive effect of the function value and symbolic value on the purchase intentions was found. Literature and practical implications of findings are discussed and suggested in the conclusion.

• 현장농수산연구지
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• 제20권1호
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• pp.19-34
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• 2018

한국 인삼에 대한 외국인의 인식도 및 구매의사와의 상관관계를 연구한 결과 다음과 같은 결론을 내릴 수 있다. 연구 내용에 해당하는 외국인의 인삼제품 개선희망도와 한국인삼 인식도가 구매의도에 미치는 영향관계에 대한 두 가지 결과는 외국인의 인삼제품 개선 희망도는 한국인삼 구매의도에 직접적으로 유의한 영향을 미치지 않는다는 것을 알 수 있었다. 다만, 한국인삼 인식도는 한국인삼 구매의도에 매우 큰 영향을 미친다는 결과가 도출되었다. 인삼제품 개선희망도와 한국인삼 인식도가 구매의도에 어떠한 영향을 미치는지 분석한 결과, 한국인삼에 대한 인식도가 구매의도에 매우 높은 영향을 미치고 있는 반면 인삼제품 개선희망도는 구매의도에 낮은 영향관계에 있었으나 인식도를 통해 간접적으로 구매의도에 보다 높은 30%의 양의 영향관계를 보였다. 즉, 제품의 이용 편리성, 휴대하기 좋은 형태와 관련된 변수에 해당하는 인삼제품 개선희망도는 직접적으로 한국인삼 구매의도에 영향을 거의 미치지 못했으며 한국인삼의 유용함, 고품질, 안전 신뢰와 같은 인식도가 실질적 구매의도에 큰 영향을 미침을 알 수 있었다. 따라서 한국인삼 구매의도를 높이기 위해서는 인삼의 효용에 관한 인식도를 높이는 것이 제품이용 편의성을 높이는 것에 비해 우선적으로 필요하다. 현재 한국의 인삼산업의 큰 문제점은 인삼재배를 위한 노동력 부족과 수출품 운송방법 및 체계의 구축과 홍보의 부족함 등을 들 수 있다. 이 결과로 한국 인삼 재배면적의 감소와 세계 시장 점유율이 1980년 이래로 계속 하락이 이어졌다고 볼 수 있다. 앞으로도 인삼제품의 소비와 판매증진을 위해서 국제적인 스포츠 행사나 기타 세계행사 등을 최대한 이용하고 또한 영화나 드라마를 최대한 이용한 국제 마케팅이 필요하다. 세계를 대상으로 한국인삼이 인삼의 종주국이고 우수하다는 것을 세계에 알리는 끊임없는 노력 또한 필요할 것으로 본다. 이 연구는 외국인을 대상으로 하여 한국인삼의 인식도와 개선 희망도를 조사하여 구매의도를 높일 수 있는 영향요인을 분석하였다. 하지만 더 많은 인원의 외국인을 대상으로 할 것과 또한 보다 다양한 종류의 방법으로 설문함으로써, 일반 외국인 소비자의 한국인삼 구매의도를 높일 수 있는 실질적 영향 요인 연구가 필요하다는 것은 추후 연구과제로 남긴다. 한국의 인삼은 세계 어느 시장에 내놓아도 그 우수성이 인정되는 만큼 외국인의 구매의도를 높여 인삼제품의 소비와 판매증진에 좀 더 많은 노력을 기울여야 할 것으로 보인다.

• Asian Journal of Business Environment
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• 제4권3호
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• pp.5-12
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• 2014

Purpose - This study is aimed at examining Indian consumers' online shopping motivations, information search, and shopping intentions. The study intends to reveal the relationship between online shopping motivations, information search, and shopping intentions. Research design, data, and methodology - The study employs factor analysis to verify correct loading of items on corresponding factors, and to confirm the applicability of constructs in the Indian context. The model was verified using stepwise regression analysis. Results -The findings show that hedonic and utilitarian motivations significantly affect online information search and shopping intentions. The information search is a significant predictor of online purchase intention. Conclusions - Hedonic and utilitarian motivations are the salient factors affecting online information search and purchase intentions. Marketers are required to design websites that foster an enjoyable online experience. This will attract customers who will browse the website for a longer duration. More time devoted to information search will ensure brand building and loyalty.

• 한국의류학회지
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• 제34권6호
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• pp.889-901
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• 2010

This study examines the relationship between perceived risk and regret, the influence of regret, and the regret-solution effort upon post-purchase behavior. These causal pathways are controlled by moderated different impulse buying types. The results of the study are three-fold. First, consumers with high social and convenience risks resulted in the high levels of regret. Second, the higher the regret then the higher the negative purchase intention and the lower the positive purchase intention. Consumers who emphasize the regret-solution have high positive purchase intentions and the low negative purchase intentions. Lastly, as for the influence of the regret upon the negative purchase intention, the 'recollection impulse buying type' has the greatest influence among all other types. No impulse buying types have a positive influence on purchase intention. As for the influence of the regret-solution efforts on the positive purchase intention, the 'pure impulse buying type' had the greatest influence. Only the 'suggestion impulse buying type' influenced the negative purchase behavior intention. The post-purchase intention depends on the level and the degree of the regret-solution efforts of the consumer. This study contributes to the examination of the different impulse buying types that influence the moderators in the causal pathway of the risk perception to the post-purchase buying behavior.

• 한국의류산업학회지
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• 제26권1호
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• pp.1-14
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• 2024

Virtual influencers, who are emerging as new players in digital marketing, impact consumers' purchase intentions. They promote positive perceptions and mimetic consumption of specific brands or products through interactions with followers. Therefore, this study aims to examine the effect of the characteristics of virtual influencers on the purchase intention for fashion products through the consumers' mimetic desire. As characteristics of virtual influencers, five factors were set: reality, attractiveness, professionalism, trustworthiness, and curiosity. Data for analysis were collected through an online questionnaire from the 8th to the 15th of August 2023, and 268 data points in total were analyzed using SPSS and Process Macro 4.3. The results of the study showed that the characteristics of virtual influencers all positively affected mimetic desire and purchase intention for fashion products. Moreover, it was found that mimetic desire has a mediating effect between the five characteristics of virtual influencers and the purchase intention for fashion products. Mimetic desire fully mediates the relationship between reality and the intention to purchase fashion products, and partially mediates the relationship between attractiveness, professionalism, trustworthiness, and curiosity and the purchase intention for fashion products. These findings further enhance the understanding of the relationship between virtual influencers and consumer behavior and identify the relationship between virtual influencers, mimetic desire, and fashion product purchase intentions. Consequently, leveraging virtual influencers strategically in digital marketing, the fashion industry can amplify positive brand perceptions, drive consumer engagement, and ultimately foster increased purchase intent.

• 한국의류학회지
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• 제21권2호
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• pp.333-345
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• 1997

The purposes of this study were 1) to identify the differences between the sexes in the perception of sexuality in jeans fashion advertising, 2) to find out the differences between the high and low sexy advertisements and the differences between the groups which had different orientation of the characteristics of new young generation in preferences of advertisements and intentions to purchase product in sexy fashion advertising. The data were collected using questionnairs which contained nine advertisements of Guess Jeans, from 441 college students (female= 225, male= 216) living in Seoul, Korea participated in the study and the data were and analyzed by paired 1·test and t-test. The results of this study were as follows: First, there were significant differences between male and female in the perceptions of sexuality in jeans advertisements. Second, by paired t-test, male preferred highly sexy advertisement to low sexy advertisement, and female's intention to purchase product was higher in the advertisement of high sex appeal than that of low sex appeal. Third, there were partially significant diferences between two groups which had different orientation of the characteristics of new young generation in preferences of sexy advitisements. The differences of intentions to purchase product between two groups were significant in highly sexual advertising. But in low sexual advertising, the significant differences between two groups were not found in advertisement preferences and intentions to purchase products.

• Asian Journal of Business Environment
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• 제9권4호
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• pp.15-22
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• 2019

Purpose: Omni-channel retailing is a new retail phenomenon. Consumers in the omni-channel environment do not rely on one channel but integrate different channels from the same retailers freely during a particular shopping journey. The purpose of this study is to better understand omni-channel shoppers in the fashion retailing context. The present study uses consumer characteristics -- fashion innovativeness, technology innovativeness, and fashion purchase involvement -- as determinants predicting consumers' omni-channel shopping intentions for fashion products. Research design, data, and methodology: Data were collected from 403 U.S. consumers, and the Structural Equation Modeling (SEM) was performed to test proposed hypotheses. The survey for this research consisted of three parts. The first part measured consumer traits in terms of their innovativeness and purchase involvement. The second part was designed to measure consumers' omni-channel shopping intentions, and the third part gathered consumer demographic information. Results: The findings confirmed that fashion innovativeness, technology innovativeness, and fashion purchase involvement positively affected consumers' omni-channel shopping intentions. Conclusions: Fashion retailers should integrate various customer touchpoints and offer mobile-enabled technologies to boost consumer traffic to both online and offline stores. They also need to create a shopping environment that is optimized for customer engagement in various shopping processes and allow them to explore different shopping channel options for best purchase decisions.