• Title/Summary/Keyword: Public Service Delivery System

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A Study on Reform Case of the Citizen Service Delivery System by using IT : Focused on the Implementation of Public Utility Charges Depreciation Simplification and its Implications (정보기술을 활용한 주민서비스 전달체계 개선사례 연구 : "공공요금 감면절차 간소화" 구현 및 성공요인 중심)

  • Kim, Wan Pyong
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.6 no.3
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    • pp.221-230
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    • 2010
  • Citizens' demand, which has been previously focused on welfare, is now expanding to include elements for higher quality of life such as employment, housing, culture, and sports. Accordingly, the government, with an aim of effectively delivering resident services that satisfy various demands, is committed to transforming the central government-oriented service system into the integrated service system based on public-private partnership. The government is also dedicated to expanding services to 8 areas including not only welfare but also healthcare, employment, housing, education, sports, culture, and tourism, which are directly related to everyday lives of residents. This project is designed to support such reforms in the citizen service delivery system in order to enhance quality of life of local residents. This study is to draw implications from analysis for implementing the citizen service integrated information system in order to reform the citizen service delivery system effectively through examinations and analyses of citizen services provided by the central government. Especially focus on public utility charges depreciation simplification citizen service. Its implications are expected to offer a real contribution for central and local Governments that want to increase the productivity of implementing eGovernment service.

the Exploration of Model for Family Welfare Service Delivery System in Korea (가정복지 서비스 전달체계의 모형 탐색)

  • 공인숙
    • Journal of Families and Better Life
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    • v.17 no.3
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    • pp.217-228
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    • 1999
  • The purpose of this study is to explore the model for the family welfare service delivery system in Korea. In order to provide more effective and efficient delivery system it is necessary to evaluate the existng family welfare delivery system. By the review of literature family welfare delivery system is fragmentary and inconsistent. Then the role of informal voluntary public and commercial sector in the delivery system is examined Lastly the models for family welfare service delivery system are proposed. Major suggestions are as follows: 1, It is necessary to reform the family welfare service delivery system for considering the integration of the family life. 2. Family welfare worker ought to coordinate the service to meet the complex needs of individuals and the family 3. The intersector collaborative model for family welfare service delivery system in proposed.

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The Concept and Challenges for Public Health Systems (공중보건체계의 개념과 발전 과제)

  • Bae, Sang Soo
    • Health Policy and Management
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    • v.26 no.4
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    • pp.246-255
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    • 2016
  • The study of public health systems is an important, but very difficult task. The concept and functions of public health systems are influenced by the views, interests, and influence of the various stakeholders belonging to public health systems and broader social, economic, political, and environmental sectors. To define public health system with conceptual clarification, we must take into account the dynamic and complex aspect of the public health system. This paper reviews health systems and public health systems literature to suggest the concept, goals, and functions of public health systems. In addition, this paper recognizes some challenges, such as leadership and management, resource development, economic support, and service delivery to strengthen public health systems for improving health and well-being of population.

A Study on the Social Service Delivery System for Women: With a Focus on the Tasks of the Public Sector (여성복지서비스 전달체계의 기능평가 : 여성복지담당 공무원의 업무를 중심으로)

  • Park, Yeong-Ran;Hwang, Jung-Im
    • Korean Journal of Social Welfare
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    • v.36
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    • pp.147-173
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    • 1998
  • The purpose of this study was to investigate the current status and problems of the social service delivery system for women in Korea, and to suggest ways to improve its function. The current social service delivery system in the public sector contains a network of services connected with the Division of Women's Welfare in the Ministry of Health and Social Welfare. This study focused on evaluating the function of the public service delivery system from the perspective of the service providers. A survey of 167 civil officers in charge of women's welfare services in the city.county.district administrations, and 202 women's welfare counselors around the country was conducted in order to evaluate their current duties, effectiveness of services, and problems of the current system Six criteria including integration, continuity, accessibility, adequacy, efforts and professionalism were used for evaluating the effectiveness of the social service delivery system for women. According to the survey, the civil officers and women's counselors gave relatively favorable ratings for their job effectiveness and job satisfaction. However, their duties involving guidance and counseling of prostitute women and operation of women's welfare councils received least favorable evaluation. Moreover, in terms for job satisfaction, these service providers were less satisfied with their working conditions than their relationships with clients or colleagues. In addition, budget and personnel shortages were the most serious problems facing the delivery system Further analysis showed that professionalism and accessibility of the service delivery system had positive impact on job effectiveness while efforts, integration, accessibility and adequacy had positive impact on job satisfaction of the service providers. These findings have potential implications for designing more effective social service delivery system for women.

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A Comparative Analysis on the AAC Service Delivery System between the U.S. and Korea (미국과 한국의 AAC 서비스 전달체계 비교 분석)

  • Rhee, Kun Min;Yim, Sung-bin;Na, Da Yung
    • Journal of rehabilitation welfare engineering & assistive technology
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    • v.11 no.2
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    • pp.99-105
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    • 2017
  • The purpose of this study was to compare AAC service delivery system between Korea and U.S.A for appling effective 'AAC service delivery system. This delivery system complement the missing part in system of the current method and narrow blind area for system. The result of this research, increase suppling item of assistive communication device in public benefit and provide delivery system through construct infrastructure by assistive technology center, special education support center, developmental disorder support center, speech therapy center in each local area. Furthermore, assistive technology-related institute and academy develope training programs for human resources to delivery AAC service.

Evaluating the Performance of Housing Service Centers by NGOs in Housing Welfare Delivery System - An Implication of Collaboration with Lower Level Local Governments - (주거복지전달체계에서 주거복지센터의 활동 평가 - 기초지자체와의 협력가능성을 중심으로 -)

  • Nam, Won-Seok
    • Journal of the Korean housing association
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    • v.21 no.5
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    • pp.63-72
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    • 2010
  • The purpose of this study is to evaluate the performance of Housing Service Centers in terms of a new attempt made by NGOs and to then determine the implication of collaboration with lower level local governments in a housing welfare delivery system. The evaluation of the performance of the Housing Service Centers focused on three aspects: the performance outcomes for three years, comparative advantages to lower level local governments, and the vulnerability as an NGO. As a result of evaluating the outcome of Housing Service Centers and comparative advantages of Housing Service Centers to the local government, it is expected that a more effective housing welfare delivery system is able to be constructed when Housing Service Centers and lower level local governments collaborate. However, fiscal vulnerability of Housing Service Centers as NGO's will restrict the sustainability of the collaboration of both organizations. Therefore, as a conclusion, this study proposed that the governments should make use of Housing Service Centers as a public policy agency and projects should be based on a contract.

Activating Public Service Delivery Platforms: A Case of Social Service e-Voucher (공공서비스 전달 플랫폼의 활성화 요건: 사회서비스 전자바우처 사례연구)

  • Eo, Gwangsu;Nam, Taewoo
    • Journal of Digital Convergence
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    • v.18 no.7
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    • pp.21-29
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    • 2020
  • This study aims to explore the characteristics of platform for social service delivery and the electronic voucher system as an instrument for the delivery. The paper discusses the concept and characteristics of platform and reviews the factors by which firms migrate to platform. Social service e-vouchers are an example of a government platform that pays e-vouchers to consumers and gives them the choice of services. Then it analyzes the case of platform establishment to deliver social services. The demand on welfare services has changed with demographic structure. The change in demand requires innovation in the social service delivery system and adoption of strategies to move to the platform. Factors that enabled the social service delivery platform to build both demand and supply sides include access to employment policies, industrial connection, workforce training, and requirements for social service eligibilities.

A Policy Alternatives on Developing Health Care Delivery System for Disable Person in the Community (장애인 건강관리를 위한 지역사회 재활보건의료서비스 전달체계 구축 방안)

  • Ryu Hosihn;Lee Juyul
    • Journal of Korean Public Health Nursing
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    • v.17 no.1
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    • pp.5-16
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    • 2003
  • This policy alternatives for establishment of rehabilitation health care delivery system for the disabled in the community were developed based on the data of current health status and situations of health care management for disabled persons in Korea. This research was conducted with secondary data analysis for identifying health status and current situations of managing health of disabled persons, and discussed current issues for establishing rehabilitation health care delivery systems in the community. Observing the health status and current situations of managing health of disabled persons, scope and target population of disabled person extended. so prevalence rates increased. and the severity of disability intensified and specified. The summary of issues of health management for disabled persons included; 1) absence of comprehensive and systematic policy in rehabilitation health care systems. 2) absence of consumer based rehabilitation health care facilities and delivery systems that are considered as the characteristics of disabled persons 3) fixed form of projects based on the provider and lack of variety in the programs. Hereafter. to overcome these problems. policy alternatives should 1) establish a comprehensive rehabilitation health care policy for disabled persons. 2) establish comprehensive and specific community based rehabilitation health care delivery systems that can promote preventing disability. providing medical care for disabled persons, establishing rehabilitation management for disabled persons and health care when returning to society. 3) provide training and secure manpower for rehabilitation, but the training case managers who will take the roles as an expert rehabilitation nurse mediators for multidisciplinary team work are needed immediately. and 4) include efficient connection and provision of independent services for welfare rehabilitation service and health care. Conclusively. a community based rehabilitation health care delivery system should be comprehensive policy vision of the government on rehabilitation health care delivery System rehabilitation service has to be constructed systematically under suitable facilities con consumer characteristics and rehabilitation health care policy. By doing this, consumer comprehensive community rehabilitation health care delivery system could be constructed disabled person.

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Analysis of Public Service Utilization for Children and Youth : comparison among different age groups (아동·청소년 관련 공공 서비스 이용 분석: 학교급별 차이)

  • Jang, Yeon Jin;Seo, Jeong-A
    • The Journal of the Korea Contents Association
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    • v.20 no.6
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    • pp.653-667
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    • 2020
  • The Purpose of this study is to propose an effective service delivery system for children and youth considering service users and developmental stage. To accomplish this purpose, this study examined public service utilization for children and youth focusing on age difference, using statistical method and network analysis. The key results were as follows. The significant difference of service utilization among different age groups appeared in community center, youth training center, healthy family support center, public health center, public office and office of education. In terms of service utilization for special needs, the differences in Wee Center, Wee School and community child center were significant. Top value of degree centrality in network analysis showed on public heath center for elementary school, youth training center for middle school, and community center for high school. Finally, modeling results by Concor presented several distinctive relationship patterns in public service utilization for children and youth according to different age groups. On the base of these results, building a gateway applying age difference and developing a individualized service utilization database were suggested to improve the quality of service delivery system for children and youth.

A Study for Reorientation of Home Care Service at Community (일개 보건소 방문간호사업의 업무 분석)

  • Lee, Hong-Ja;Kim, Chun-Mi;Yun, Soon-Nyong
    • Research in Community and Public Health Nursing
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    • v.9 no.1
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    • pp.163-180
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    • 1998
  • The purpose of this study is to evaluate the community based home care service, and make reorientation for better service. The data was collected from the public health center, which was operated for one year, 1997. This case is evaluated and reoriented according to five elements of public health care system; system of resources for public health, organization and administration, health care delivery system of financing, management. In resources for public health, available health personnels are 15 physicians, 17 nurses, 11 nurse aides and 2 other persons. One professional health personnel take care of 609 clients, The equipments used for elderly and the disabled are 6 wheelchairs, 4 walkers, 1 hairwashers and 30 viberations. But these equipments are not enough to deal all clients. In organization and administration, planning and setting goals for community home care are made by the director, supervisor of family department and public health nurse. So there is no regular commitee for home care services in this community. The form of delivery of health care is focused on preventive health care. The important works of public health nurse are health education, preventive care for hypertension, D.M. and vaccination of communicable desease. In finaning system, funds come from central government(8.3%), local goverment(16.7%) and health center itself(3.8%), The services consist of health education, vaccination, clinical test and equipment. There are several local volunteers, which are local hospitals, a college, a christian association, a catholic association, a drivers association and a disabled association. The volunteer groups give physical and mental support to the clients. In management, this health center has three evaluation methods. One is done by local government, one is done by health center itself, and the other is done by clients with questionair. But the evaluation tools are deferent between agency. Home care services must be planned and evaluated. This public health center has to have more personnel, equipments, education for professional kowledge and meetings with community volunteer agencies.

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